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Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults.
In addition to this, the statutory warranty claims against the
seller remain valid.
A claim under warranty shall not pertain
for parts subject to wear and in cases of natural wear and
tear,
as a result of using components in the units that are not
original Truma parts in the units,
as a result of damage caused by foreign substances (such
as oil, softener) in the gas,
as a consequence of failure to respect Truma instructions
for installation and use,
as a consequence of improper handling,
as a consequence of improper transport packing.
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2. Scope of warranty
The warranty is valid for malfunctions as stated under item
1, which occur within 24 months after conclusion of the pur-
chase agreement between the seller and the final consumer.
The manufacturers will make good such defects by subse-
quent fulfil-ment, i.e. at their discretion either by repair or
replacement. In the event of manufacturers providing service
under warranty, the term of the warranty shall not re-com-
mence anew with regard to the repaired or replaced parts;
rather, the old warranty period shall continue to run. More ex-
tensive claims, in particular claims for compensatory damages
by purchasers or third parties, shall be excluded. This does not
affect the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. The warranty does not cover customer service work
in other countries.
Additional costs based on complicated removal and installa-
tion conditions of the appliance (e.g. removal of furniture or
parts of the vehicle body) do not come under warranty.
