9
1. Battery Pack Leaks
A small amount of leakage may occur under extreme
temperatures or after heavy use. Immediately wash any
leakage from hands, skin or clothes with soap and water.
2. The Battery Pack Gets Warm During Use
The power-draw from the battery generates heat. This is
increased as the energy draw increases. You will not damage the
battery pack and the generated heat is normal. If the battery
does get hot. Should you desire to cool it down, simply allow the
tool to cool off prior to continuing your work.
3. The Battery Pack Gets Warm When Charging
This is normal; it is a result from the stepping down of the
chemical reactions inside the batteries during the charging
process.
THE CHARGER WILL GET WARM DURING CHARGING -
this is
normal.
4. Battery Pack Overload and Low-Voltage Protection
•
When the battery voltage is drained under normal
operation, it will cease to operate and will need to be charged.
•
When the maximum allowable battery voltage is
exceeded during charging, the overload protection is activated to
protect the battery and charger against overheating.
6. Hot Battery Pack Protection
The normal charging temperature is between 0°F and 113°F.
When the battery pack is too hot, it automatically starts a HOT
battery pack delay, and suspends charging until it has reached
the correct temperature. The charging process will then
automatically begin. When the battery pack is over 140°F during
operation, the tool stops working automatically. Allow the tool
to cool down for re-operation.
No power
1. Check the battery if it
is charged or not.
2. Any of the parts are
defective, such as On/Off
switch / motor etc. (please
contact service agent).
3. Check both switches (1 &
2) are being pressed at the
same time.
The hedge trimmer operates
1. Any of the two handle
intermittently
switches are defective
(please contact service
agent).
2. Battery is nearly
empty.
3. Internal loose
electrical connection.
4. On/Off switch defective
(please contact service
agent).
Motor runs but blades remain
stationary
1. Internal fault (please
contact service agent).
The blade is not working
1. Cutting blade blunt
(have blade sharpened).
2. Cutting blade has
dents (have blade
overhauled).
3. Too much friction, due to
lack of lubricant
(apply lubricant spray).
WARRANTY
Trueshopping offers a Two-Year Limited Warranty from the date of purchase on this product when serviced regularly, to be free from defects in
materials and workmanship under normal use and service. If during the first 30 days of purchase your tool is found to be defective, you can call
customer service to receive a free replacement. This warranty applies only to the original purchaser of this tool. You must provide a copy of your
original sales receipt before a replacement can be granted.
If after the first 30 days of your purchase the product is found to be defective, you can call customer service for assistance. At their sole
discretion, they will determine whether they will repair or replace the needed part or parts for the tool or offer a free replacement. This warranty
does not apply to accessories that were included with the tool. It only applies to the tool and it’s components (i.e. charger
and batteries).
NOTE: Trueshopping will not pay for or reimburse any fees for parts or labour services performed to fix or service this tool by an unauthorized
service centre or persons.
NOTE: Do not return this product for any reason before calling our Customer Service number 0333 320 7794.
