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Truefitness.com / 800.426.6570 / 636.272.7100 

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CHAPTER 

5

: CUSTOMER SERVICE 

CONTACTING SERVICE: 

TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the 

request.  After information has been gathered you may choose to contact your selling dealer or local service company to 

set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com 

and use our dealer locator to obtain the contact information for the closest dealer) 

You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at 

[email protected] Monday – Friday during normal business hours. 

TRUE FITNESS SERVICE DEPARTMENT 
865 HOFF ROAD 

ST. LOUIS, MO 63366 

1.800.883.8783  
HOURS OF OPERATION:  8:30 A.M. - 5:00 P.M. CST 

E-MAIL: [email protected]

CONTACTING SALES: 

Interested in TRUE Products?  Please contact us with any sales or product inquires so that we may direct you to the 

appropriate sales representative to answer your questions.  

TRUE FITNESS HOME OFFICE 

865 HOFF ROAD 
ST. LOUIS, MO 63366 

1.800.426.6570  

HOURS OF OPERATION:  8:30 A.M. - 5:00 P.M. CST 
E-MAIL: [email protected]

Summary of Contents for UC400

Page 1: ...Assembly Guide Warranty Card Included Revision 091418 UC400 UPRIGHT BIKE OWNER S MANUAL Model UC400...

Page 2: ...avis Pour la plus jour le manuel du propri taire s il vous pla t visitez www truefitness com Pour documents dans des langues suppl mentaires veuillez www truefitness com resources document library ww...

Page 3: ...ull product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patented Heart Rate Control technology is just one of the remarkable ways we deliver simple and superior perfor...

Page 4: ...structions Pre Assembly Checklist 7 Assembly Steps 9 Wiring Diagrams 22 Exploded Diagram 24 Chapter 3 Product Overview Bike Overview 26 Chapter 4 Care Maintenance 28 28 29 29 30 30 31 Care Maintenance...

Page 5: ...intenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electric...

Page 6: ...this product so the power cord plug is accessible to the user Keep the power cord away from heated surfaces Do not pull the equipment by the power cord or use the cord as a handle Do not run the powe...

Page 7: ...tween moving parts by making sure that they are out of reach of the bike while it is in motion Allow only one person at a time on the bike while it s operating It is the sole responsibility of the own...

Page 8: ...provided with the product if it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove any covers or you may risk injury due to electric shock The 120 V model...

Page 9: ...CHAPTER 1 SAFETY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 5...

Page 10: ...nces please visit www truefitness com The Transcend Touchscreen and Escalate9 consoles have passed ITS testing and are EN957 compliant PROPER TRAINING POSITION Once seated users should place their fee...

Page 11: ...o not wear loose or dangling clothing while using bike Care should be used when mounting or dismounting bike Disconnect all power if applicable before servicing bike Do not exceed maximum user weight...

Page 12: ...S Truefitness com 800 426 6570 636 272 7100 8 PRE ASSEMBLY CHECK LIST continued Provided Hardware STEP 1 2 FRONT REAR STABILIZER BARS STEP 5 FRONT MAST STEP 6 MAST BOOT STEP 11 STORAGE TRAY STEP 8 HAN...

Page 13: ...sembling bike It is recommended that at least two people unpack and assemble bike Remove all bike components from packaging For each step use hardware in the corresponding bag Sub Assembly Identificat...

Page 14: ...For each screw install through split washer then flat washer c Insert Rear Stabilizer into the metal bracket d Install each screw through the bottom of the metal bracket then through the Rear Stabiliz...

Page 15: ...ashers 2 M8 Spring Washers Step 3 Seat Saddle a Remove the flat washers and nuts from the 3 threaded rods on the bottom of the Seat Saddle b Insert Seat Saddle onto the Seat Post Mounting Plate the th...

Page 16: ...272 7100 12 BIKE ASSEMBLY STEPS continued Preparation for Step 4 continued IMPORTANT Prior to Routing the Front Mast Cables it is very important that the following cable connection is confirmed If thi...

Page 17: ...through split washer then flat washer b Insert the Front Mast onto exposed bike frame U bracket pay special attention not to pinch any wires between the Front Mast and the frame c Verify that the Fro...

Page 18: ...2 M4 x 10 Screws Step 7 Handlebar Cable Routing a While at least one person holds the Handlebar another person should direct the Handlebar Cables through the Front Mast Step 8 Handlebar a Insert the H...

Page 19: ...sole Step 10 Cable Connections a Locate the Ground Screw pre installed into the Front Mast Mounting Plate b Remove the Ground Screw with a Phillips head screwdriver not provided c Insert the shaft of...

Page 20: ...tighten using a Phillips head screwdriver not provided a Attach the Front Cover P13 to the Front Mast tube using a single X06 screw make sure the Front Cover P13 aligns with the Storage Tray plastic a...

Page 21: ...nk pedals should be clearly labeled on the Pedal Strap b Secure each pedal to the appropriate crank using the provided wrench NOTE The left pedal is reverse threaded turn counter clockwise to tighten...

Page 22: ...CHAPTER 2 ASSEMBLY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 18 BIKE ASSEMBLY STEPS continued Step 15 Final Unit Connections...

Page 23: ...xiliary Power Supply Installation Step A cable routing IMPORTANT Prior to Routing the Front Mast Cables it is very important that the following cable connection is confirmed If this connection is not...

Page 24: ...ut Plug Use caution not to drop the loose wire tie into the machine after it has been removed Auxiliary Power Supply Installation Step D input plug connection a Connect the Input Plug to the Power Sup...

Page 25: ...square frame tube using 2 wire ties positions shown Wire ties should also secure the extra Power Supply cables b Verify that there is no interference between the wire ties or cables and the moving br...

Page 26: ...7UCS0026 UC400 Wiring Diagram Self Generating Power Battery 70588800 Charging Port Include w wire Power Out 7UC0011 USB 7UC0002 Brake Assembly 7RCS0014 1 0 0 0 u r c 1j LI Q 0 l C 0 u I D 0 0 0 u r Q...

Page 27: ...ower Supply 7UCS0026 USB 7UC0002 Battery 70588800 Charging Port Include w wire PowerOut7UC0011 Q Brake Assembly 7RCS0014 0 0 0 1 0 Lf 0 8 u C 1J LL OJ 0 V C 0 u 0 J 0 0 0 0 u OJ 1J V l u 7RCS0012 l F...

Page 28: ...CHAPTER 2 ASSEMBLY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 24 EXPLODED DIAGRAM...

Page 29: ...CHAPTER 2 ASSEMBLY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 25 EXPLODED DIAGRAM continued...

Page 30: ...26 6570 636 272 7100 26 CHAPTER 3 PRODUCT OVERVIEW BIKE OVERVIEW Pedals Bottle Holder Console Assembly Contact Heart Rate Pads Seat Adjustment Handle Leveling Feet Battery Charge Port Coaxial Port Eth...

Page 31: ...djustment Handle Used to adjust the vertical position of the seat to a comfortable position for the user Bottle Holder Holds an average size drink bottle for convenient use during a workout Pedals Mov...

Page 32: ...hat the bike needs service To order parts or to contact a TRUE Authorized Service representative please visit www truefitness com CLEANING THE EQUIPMENT After Each Use Use GymWipes Antibacterial wipes...

Page 33: ...t all components for abnormal or premature wear Inspect and lubricate pedal threads on bike to prevent corrosion CAUTION Use only TRUE Fitness certified service providers LONG TERM STORAGE When the bi...

Page 34: ...tact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business...

Page 35: ...not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damag...

Page 36: ...mly Damaged power cord Replace power cord Power cord not fully seated in socket Inspect power connection at the unit and outlet Safety e stop key not fully engaged Re engage the safety e stop key to t...

Page 37: ...e interference until heart rate reading are stable If the probable source of interference is plugged into the same outlet move the suspect source to another outlet Environmental interference from comp...

Page 38: ...w AC Line Voltage Retry calibration Verify AC Voltage at Outlet Fault CN08 Calibration Failed Lower Limit Not Reached Console During incline calibration the incline stalled before reaching what should...

Page 39: ...n failure to follow instructions and warnings in owner s manual accident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance TRUE Fitness shall not warran...

Page 40: ...arges associated there with expressly specified herein 6 This Limited Warranty shall not apply to Service calls to correct installation of the equipment or instruction to owners on how to use the equi...

Page 41: ...ity on a daily basis ___ a 25 ___ b 25 75 ___ c 76 150 ___ d 150 6 Do you plan to purchase more fitness equipment in the next 6 12 months ____ Yes ____ No 7 If you answered yes to question 6 what type...

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