True Professional 15 Series Installation Guide
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WARRANTY
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days
from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original
retail purchase. This limited warranty excludes any type of freight / concealed damage.
TWO YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in
accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of two (2)
years from the date of original installation or twenty seven (27) months after shipment date from TRUE, whichever occurs first.
FIVE YEAR SEALED SYSTEM WARRANTY
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be
free from defects in both material and workmanship under normal and proper use and maintenance service for a period of five (5) years from
the date of original installation but not to exceed sixty three (63) months after shipment from the manufacturer, whichever occurs first.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the repair
or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges
only and reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of cabinet, proof
of purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to TRUE along with the
above listed information.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This
warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES.
TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential damages,
including without limitation, losses or damages arising from food or product spoilage claims whether or not on account or refrigeration failure.
WARRANTY IS NOT TRANSFERABLE.
This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. Any such assignment or transfer shall void the warranties herein made and shall void all warranties, express or implied, including any
warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE.
TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper
usage or installation or failure to clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT.
TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected
after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS.
TRUE is not responsible for the repair or replacement of failed or damaged components
resulting from electrical power failure, high or low voltage, use of extension cords, or improper grounding of the unit.
NO IMPLIED WARRANTY.
There are no other warranties, expressed, implied or statutory except the 30 day cosmetic, 2 year parts and
labor and five year sealed system warranty as described above. These warranties are exclusive and in lieu of all other warranties, including
implied warranty and merchantability or fitness for a particular purpose, There are no warranties which extend beyond the description on the
face hereof.
Some states do not allow the exclusion or limitation of consequential damages or a limitation on how long an implied warranty lasts, so the
above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may have other rights that vary from
state to state.
OUTSIDE U.S./CANADA.
This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or
used outside the United States or Canada.
