PRODUCT WARRANTY
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Product Warranty
TruJump warrants its products to be free from defects in material and workmanship under normal use
and service conditions for one (1) year after the date of purchase. The steel frame on trampolines is
warranted for seven (7) years after the date of purchase.
All warranty coverage extends only to the original purchaser of the product and is not assignable or
transferable. The original store or online purchase receipt must be kept as proof of purchase in
order for the warranty to be valid. These documents must be presented in the event of making a
warranty claim.
During the warranty period, TruJump will provide repair or replacement of defective equipment or
parts thereof covered by the warranty. Any handling, transportation, delivery and other incidental
charges in respect of the servicing of the equipment shall be borne by the Purchaser. If the product
includes a number of accessories, only the defective part or accessory will be replaced.
The warranty will become void if any defects or damages are associated with the use of unauthorised
replacement parts. All replacement parts must be obtained from TruJump authorised agents.
All decisions made by TruJump made in respect of the servicing of the equipment (including repairs,
replacements or issues relating to defects of workmanship or materials) shall be conclusive and the
Purchaser agrees to be bound by such decisions. Any defective equipment or part thereof replaced
shall become the property of TruJump.
In the event of a product or accessory being replaced during the guarantee, the guarantee on the
replacement will expire at the original date..
This warranty excludes defects caused by the product not being used in accordance with instructions,
accidental damage, misuse or being tampered with by unauthorised persons.
The TruJump Limited Warranty does not cover:
a) Products used for commercial or rental purposes.
b) Loss or damage to product due to:
i.
Abuse, repairs and/or tampering by any person other than the authorized personnel of
TruJump
ii.
Negligence and/or misuse (including foreign objects, accidents, improper storage,
exposure to sun/moisture, excessive temperature, sand, dust, dirt, other pollution or
other environmental conditions and failure to follow precautions or proper operating
instructions stated in the User’s Manual such as improper installations)
iii.
Fire, flood, lightning strike, wind storm or other acts of nature.
iv.
Freight or improper transport damages, and
v.
Improper usage (including use by underage, overweight or excessive number of users
permitted as stated in the User’s Manual).
c) Defects, damages or accidents due to the malfunction, connection to or use of non-TruJump or
unauthorized parts. In such event, TruJump reserves the right to cancel the Limited Warranty
coverage immediately.
To the extent allowed by the applicable local law, the remedies in the Limited Warranty are the
Purchaser’s sole and exclusive remedies.
