_____________________________________________________________
6-2 Customer
Support
Returning Products
If you need to return a TROY product for any reason (failures, incorrect
shipments, etc.), follow the steps below:
1. Contact the TROY Technical Support group at (304) 232-0899
to request a Return Goods Authorization (RGA) number (for
North and South American customers), or call +49-7032-9454-
21 (for European customers) and request a Return Material
Authorization (RMA) number.
2. Be prepared with the serial number of the unit you are returning.
You will be asked for the serial number to verify warranty
coverage.
Please record these serial numbers in the space provided below for future
reference.
Model #:
________________________________
S/N:
____________________________________
Make sure that you write the RMA or RGA number on the outside of the
shipping container you use to return the product. Please ship the defective
product(s) to the appropriate address below:
North and South America:
Europe:
TROY Group, Inc.
TROY GmbH
RGA#
_________ RMA#
_________
3
Bryan
Drive
Schwarzwaldstr.
99
Wheeling, WV 26003
D-71083 Herrenberg,
Germany
