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_____________________________________________________________ 

Customer Support 

6-1

 

6 

 

Obtaining Technical Assistance 

TROY technical support is available to assist you with any questions 
concerning the setup, operation, or maintenance of your TROY print server. 
 

Worldwide Web Support 

Located at <

http://www.troygroup.com/wireless

>, the TROY web site 

provides answers to many common technical questions and also includes 
copies of product manuals and literature, as well as utilities and firmware 
load images. 
 

Technical Support 

North and South America 

 

If you need to talk to one of our Technical Support Specialists, our support 
line is open Monday through Friday, 8 AM to 8 PM, Eastern Standard 
Time. 

 

U.S. 48 contiguous States: (800) 332-6427 
Canada, Alaska, Hawaii, and South America: +1-304-232-0899 
E-Mail: <

[email protected]

> 

 
Europe 

 

Technical support is available in either German or English from Monday 
through Thursday, 9 AM to 12 PM and 1 PM to 5 PM, and on Friday from 
9 AM to 12 PM and 1 PM to 4 PM. 

 

Phone: +49-7032-9454-21 
E-Mail: <

[email protected]

> 

Web: <

http://www.troygroup.de

> 

 

Summary of Contents for Serial Servers

Page 1: ...___________________________ TROY Serial Servers Quick Install Manual Part No MANUAL SERIAL Revision 3 0 September 2003 Printed in U S A ...

Page 2: ...erference in which case the user at his or her own expense will be required to take whatever measures will be required to correct the interference Trademarks HP HP UX LaserJet DesignJet DeskJet PaintJet JetDirect and JetAdmin are trademarks of Hewlett Packard Company DEC DECserver VMS LAT and ULTRIX are trademarks of Digital Equipment Corporation UNIX is a trademark of UNIX Systems Laboratories Et...

Page 3: ...o a Serial Device 2 7 Ethernet Installation 2 7 Verifying Successful Installation 2 9 3 Management Methods TROY XAdmin32 3 1 TROY XAdmin 3 1 TROY WebXAdmin 3 1 TROY Serial Server Console 3 1 HP JetAdmin 3 2 HP Web JetAdmin 3 2 4 Setting the IP Address 4 1 5 Connecting the Serial Server to Devices Other than Printers Overview 5 1 Berkeley UNIX Host Configuration 5 4 6 Customer Support 6 1 ...

Page 4: ...ite http www troygroup com wireless Note that the Serial Server is software compatible with TROY print servers which means that operating systems and programs that work with these serial servers will also work with the Serial Server External Serial Server Models The TROY Serial Server family includes the following models Serial Server One Port These versions have a single RS 232 serial port plus a...

Page 5: ...BEUI NetBIOS IP Direct Mode IPX IP LAT VINES http SNMP These devices comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 These devices may not cause harmful interference and 2 these device must accept any interference received including interference that may cause undesired operation ...

Page 6: ...nstallation Manual 4 Power supply TROY Serial Servers are designed to withstand normal handling procedures however reasonable precautions should be exercised during installation particularly with regard to static discharge 1 Make sure that you are adequately grounded by touching bare metal while installing the Serial Server 2 Avoid moving around the work area in order to eliminate static charge bu...

Page 7: ...mit Data Receive Data 3 2 4 DTR out DSR in 6 20 5 Signal Ground Signal Ground 7 7 6 DSR in DTR out 20 6 7 RTS out CTS in 5 4 8 CTS in RTS out 4 5 9 Not used Not used Basically the cable must connect input signals e g Receive Data on the TROY Serial Server to the equivalent output signals e g Transmit Data on the device and vice versa Port S1 on single port Serial Server models or port S2 on two po...

Page 8: ...ebXAdmin or a console terminal connected to port S1 as described in the previous paragraph With WebXAdmin select Configure Port from the main menu click on the serial port S1 for first serial port or S2 for the second serial port if present choose the desired settings and click Submit With the console terminal use one or more of the following commands use S2 instead of S1 if you are using the seco...

Page 9: ...e test LED goes out the green LED on the Serial Server will come on solid if there is a good 10baseT Ethernet connection If this LED does not come on double check your cabling and make sure that you have a good Ethernet hub Verifying the Connection to the Device Before attempting to print it is very important to verify the connection between the Serial Server and the device If this connection is n...

Page 10: ... using modem controls also verify that they are correctly connected RTS goes to CTS and DTR goes to DSR Next verify that the settings of the Serial Server s port exactly matches the settings of the device s serial port For example if the Serial Server is set for 19200bps XON XOFF flow control 8 bit characters and odd parity the device s serial port must also be set to these parameters If none of t...

Page 11: ... or Banyan VINES protocols 3 Included on CD ROM 4 Can be downloaded from our web site http www troygroup com TROY WebXAdmin 1 Allows the user to configure the Serial Server with a standard web browser like Netscape Navigator or Microsoft Internet Explorer 2 Can be used on any operating system that supports web browser capabilities 3 Both Serial Server and PC must be configured with an IP address i...

Page 12: ...work transparently with JetAdmin 2 Can be downloaded from the HP web site http www hp com Notes The TROY Serial Server will not appear in the list of configured servers unless TCP IP or IPX is running on the computer The Serial Server has been configured with a valid IP address HP Web JetAdmin 1 An HP utility for Windows NT Advanced Server and Windows 2000 2 Can be downloaded from the HP web site ...

Page 13: ...er an IP address in this range You may use a subnet mask of 255 255 255 0 with no gateway address The serial server IP address can be assigned in any one of the following ways DHCP Serial servers with firmware version above 3 40 will automatically pick up the next available IP address if there is an active DHCP server on the network XAdmin32 Utility The address can be set using the XAdmin32 Window...

Page 14: ...X system prompt arp s ipaddress ethernetaddress ping ipaddress where ipaddress is the IP address you wish to assign ethernetaddress is the ethernet address of the serial server Other Methods The IP address can also be set via BOOTP rarp and JetAdmin These methods are described in the Administrator s Guide which can be found on the CD ROM included with the serial server or on the TROY XCD web site ...

Page 15: ...our computer s documentation if you do not know how to do this You must also enter an IP address gateway and subnet mask into the Serial Server as described in Chapter 4 of this manual To establish the communications path to the Serial Server and therefore to the RS 232 device a program on the computer must open a TCP connection to the IP address of the Serial Server If you are using Windows this ...

Page 16: ...als and literature as well as utilities and firmware load images Technical Support North and South America If you need to talk to one of our Technical Support Specialists our support line is open Monday through Friday 8 AM to 8 PM Eastern Standard Time U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Technical ...

Page 17: ... number 2 Be prepared with the serial number of the unit you are returning You will be asked for the serial number to verify warranty coverage Please record these serial numbers in the space provided below for future reference Model ________________________________ S N ____________________________________ Make sure that you write the RMA or RGA number on the outside of the shipping container you u...

Page 18: ...oup Inc 2331 South Pullman Street Santa Ana CA 92705 USA 949 250 3280 Technical Support North and South America U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Phone 49 7032 9454 21 E Mail support troygroup de Web http www troygroup de ...

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