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19
WARRANTY
Our Commitment
During the applicable warranty period noted below, Trojan will provide warranty coverage, described below, for your product. After the product’s warranty expires,
repairs and replacement parts can be provided to you for a reasonable charge.
How to Get Help
To obtain help under this warranty, contact the Trojan Technical Support Center at 1-800-265-5774 (North America), 519-457-3400 (International) or by email at
[email protected]. Please have available the serial number, date of purchase, the name of the dealer from whom you purchased your Trojan product (“the
source dealer”), as well as a description of the problem you are experiencing. A Trojan technician will help you troubleshoot the problem and isolate the defective
part.
To establish proof of purchase to make a warranty claim, you will need to retain your original invoice.
Specific Warranty Coverage
Warranty coverage is specific to the following Trojan products:
COMMcenter™
One-Year Limited Warranty for Original Parts
Trojan warrants original parts be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, Trojan will
repair or replace, at its option, any defective parts covered by the warranty.
Please return the defective part to a Trojan dealer, who will return it to Trojan. Trojan will either make the necessary repairs or, if Trojan determines that a
replacement is required, will provide a replacement part. Trojan will then return the part to the dealer. This warranty does not include shipping and handling
charges which will be collected from you by the dealer.
Parts repaired or replaced under this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period. This warranty is
also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Warranty for Replacement Parts
Trojan warrants parts purchased to repair product components that are no longer covered by the original warranty to be free from defects in material and
workmanship for a period of three (3) months from the date of purchase. During this time, Trojan will repair or replace, at its option, a defective replacement lamp
or part free of charge except for shipping and handling charges.
The warranty period on replacement parts will be verified using date codes and/or purchase receipts. Trojan will advise you whether the defective item needs to
be returned to a Trojan dealer for failure analysis. Replacement lamps and parts provided under warranty will be sent to your Trojan dealer.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not
materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner's Manual.
The limited warranties described above are the only warranties applicable to the Trojan products listed in the "Specific Warranty Coverage" section. These
limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort
(including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation,
no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products.
Trojan does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. Trojan shall not in any
event be liable for special, incidental, indirect or consequential damages. Trojan's liability shall, in all instances, be limited to repair or replacement of the defective
product or part and this liability will terminate upon expiration of the applicable warranty period.
