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TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following procedure to
have the fault rectified speedily and professionally.
•
Do not return the product to the store*
•
Call 0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
•
The operator or technical advisor will try identify the fault, and will book a service team call out.
•
The service team will endevour to fix the problem in your home on an agreed date and time.
•
Only if the fault cannot be repaired in the convenience of your home, will the service team take the
faulty product back to the service center.
•
Items repaired in our service center will be returned to your home on an agreed date and time.
*Note: Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you.
Our service operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
•
Any items still under warranty will be repaired free of charge, as long as it complies with the terms and
conditions of the warranty. (refer to “warranties” section in this manual)
•
Any items that need to be repaired that are NOT covered in the warranty will be for the consumer’s
expense. A quote for the repair/replacement of these items will be provided to the consumer for
approval prior to repairs being conducted.
2.2 Out of Warranty
•
Any items that need to be repaired once the warranty has expired will be for the consumer’s expense
including call out fees. A quote for the repair/replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.
For immediate help with assembly or for additional product
information, please call our help line.
No need to return this product to the store.
Our Customer Service Department is ready to provide you
with friendly assistance from the convenience of your own home
WWW.TROJANHEALTH.CO.ZA
CALL
0861 8765
26
0 8
6 1
T R
O J A
N
GET IT FIXED AT YOUR HOME OR OURS
Summary of Contents for STAMINA 300
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