English
Chapter 8 - Problem Solving
105
Your documents jam.
Check the document for wrinkles, tears or other
damage. Make sure there are no staples or paper clips and that the paper
is clean and dry. Make sure the document is not wider than your fax
machine can load. Try making a copy of the document on a photocopier
and faxing the copy.
Your fax machine will not dial.
Check the power cable and wall outlet.
Make sure that your telephone line (not your external telephone or
handset) is connected to the LINE outlet on the back of your fax machine.
If you have an external telephone connected, lift the handset and check for
a dial tone. If you do not have an external telephone connected, press the
Hook/V. Request key and check for a dial tone. If you do not hear one,
there may be a problem with your telephone line. If you do hear a dial
tone, your fax machine may be using the wrong dialling method (pulse or
tone) for your area. If you hear changing tones instead of dialling pulses
and you know that your area uses pulse dialling, refer to the MF(TONE)/
DP(PULSE) dial parameter setting in Programming. If your fax machine
is connected to a PBX, make sure you have programmed to work with a
PBX (see Connecting to a PBX in Installation).
The display shows a communication error.
This alarm indicates any of
a number of problems. You may be trying to communicate with an
incompatible fax machine (the standard fax machine can only
communicate with ITU-T Group 3 fax machines; the ISDN option allows
the fax machine to communicate with ITU-T Group 3 and Group 4 fax
machines). The remote machine may not be able to perform the function
that you want, such as polling or confidential messages. The remote
machine may also be out of paper or experiencing a paper jam. Bad
telephone line conditions can also cause communication errors. Try
sending the fax again and check to make sure you are dialling the correct
telephone number. If you have to dial a prefix number to get an outside
line, or if you are dialling internationally, you may need to enter a pause
(using the 10/Pause One Touch key) after the dial prefix or international
dialling code to tell your machine to wait for a dial tone. If you have
frequent problems communicating with a particular remote fax machine,
try programming the number into one of your One Touch keys and then
changing the One Touch Parameters for that One Touch key (see Dial
Directories). Lastly, either your fax machine or the remote fax machine
may need servicing. Try sending a fax to another location to check your
machine.
You sent a fax but the image the remote fax machine received was
very poor.
If your document had a lot of small type, complex illustrations,
photos, or was very light or very dark, try changing your Transmit
Summary of Contents for FAX 525
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