Tripp Lite SmartOnline AG-0358 Series, Owner'S Manual

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Storage and Service
Storage
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then disconnect the power cord from the wall outlet.
Next, disconnect all equipment to avoid battery drain. If you plan on storing your UPS for an extended period of time, fully recharge the
UPS batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS charge for 4-6 hours. If you leave
your UPS batteries discharged for an extended period of time, they may suffer permanent loss of capacity.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs
are also available from Tripp Lite. For more information on service, visit tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite
service center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you
request the RMA.
2-Year Limited Warranty
TRIPP LITE warrants its products including batteries to be free from defects in materials and workmanship for a period of two years from the date of initial
purchase. After 90 days from the date of purchase, TRIPP LITE’s obligation under this warranty is limited to replacing parts on such defective products. To
obtain service under this warranty, you must call TRIPP LITE or an authorized TRIPP LITE service center. Products must be returned to TRIPP LITE or an
authorized TRIPP LITE service center with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and
proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence or misapplication or has
been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of
purchase.
The warranties of all TRIPP LITE surge suppressors are null and void if they have been connected to the output of any UPS system. The warranties of all
TRIPP LITE UPS Systems are null and void if a surge suppressor has been connected to its output receptacles.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, TRIPP LITE is not liable for any costs,
such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or
otherwise.
Product Registration
Visit tripplite.com/warranty today to register your new Tripp Lite product. You'll be automatically entered into a drawing for a chance to win a FREE Tripp Lite
product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Regulatory Compliance Identification Numbers:
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series number. The series
number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to the series number. The series number should not be confused with the marketing name or model number of the product.
Warranty and Product Registration