7
Troubleshooting
Problem
Action
Keyboard
Not Responding
• Check all keyboard connections to ensure they are secure.
• Perform the Keyboard/Mouse Reset hotkey command.
• Unplug and replug the keyboard from the KVM keyboard console port.
• Reset the KVM switch:
1) Turn off all connected computers. 2) Disconnect KVM Cable Kits from the
KVM switch. 3) Wait 5 seconds, then reconnect the KVM Cable Kits to the
KVM switch. 4) Turn connected computers back on.
Mouse
Not Responding
• Check all mouse connections to ensure they are secure.
• Perform the Keyboard/Mouse Reset hotkey command.
• Unplug and replug the mouse from the KVM keyboard console port.
• Reset the KVM switch:
1) Turn off all connected computers. 2) Disconnect KVM Cable Kits from the
KVM switch. 3) Wait 5 seconds, then reconnect the KVM Cable Kits to the
KVM switch. 4) Turn connected computers back on.
Hotkey Commands
Not Working
• Verify that keyboard is functional.
• If keyboard is not functional, use Keyboard Not Responding procedures
• If keyboatd is functional, perform Disable/Enable Hotkey Commands
Warranty & Warranty Registration
1-Year Limited Warranty
TRIPP LITE warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the
date of initial purchase. TRIPP LITE’s obligation under this warranty is limited to repairing or replacing (at its sole option) any
such defective products. To obtain service under this warranty, you must obtain a Returned Material Authorization (RMA)
number from TRIPP LITE or an authorized TRIPP LITE service center. Products must be returned to TRIPP LITE or an
authorized TRIPP LITE service center with transportation charges prepaid and must be accompanied by a brief description of
the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been
damaged by accident, negligence or misapplication or has been altered or modified in any way.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WAR-
RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or
exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCI-
DENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE. Specifically, TRIPP LITE is not liable for any costs, such as lost profits or revenue, loss of
equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.
WARRANTY REGISTRATION
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You’ll be automatically entered
into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy
new electrical and electronic equipment from Tripp Lite they are entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country)
• Send the new equipment back for recycling when this ultimately becomes waste
Tripp Lite follows a policy of continuous improvement. Specifications are subject to change without notice.
200908075 932937-EN
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
200909075 93-2937.indb 7
12/15/2009 4:09:29 PM
