7
Troubleshooting
Storage and Service
If the LINE POWER indicator light (LCD screen on Digital models) does not illuminate when the UPS is turned ON, try the
following:
1
Make sure the UPS is plugged into a live AC outlet.
2
If your UPS has a sliding ON/OFF switch, place it back in the OFF position, wait several seconds, then place it in the ON
position again.
3
If your UPS has an ON/OFF button, you must press it for at least one second to start the UPS. (A beep should sound when
the UPS starts.)
4
If the UPS still does not start, contact Tripp Lite Tech Support for assistance.
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from the UPS. Press the power button
and disconnect the unit from AC power. Your UPS will be completely turned off (deactivated) and will be ready for storage. If
you plan on storing your UPS for an extended period, fully recharge the UPS batteries every three months. Plug the UPS into
a live AC outlet, turn it on by pressing the power button and allow the batteries to recharge for 4 to 6 hours. If you leave your
UPS batteries discharged for a long period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more information on service,
visit tripplite.com/support. Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns link. From here you can request
a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your
unit’s model and serial numbers, along with other general purchaser information. The RMA number, along with shipping
instructions, will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during
shipment to Tripp Lite or an authorised Tripp Lite service centre is not covered under warranty. Products shipped to Tripp
Lite or an authorised Tripp Lite service centre must have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product
for service using an insured carrier to the address given to you when you request the RMA.
