11
Storage and Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from the
UPS. Press the power button and disconnect the unit from AC power. Your UPS will be completely
turned off (deactivated), and will be ready for storage. If you plan on storing your UPS for an
extended period, fully recharge the UPS batteries every three months. Plug the UPS into a live AC
outlet, turn it on by pressing the power button and allow the batteries to recharge for 4 to 6 hours.
If you leave your UPS batteries discharged for a long period of time, they will suffer a permanent
loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more
information on service, visit tripplite.com/support.
Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required
for service. This simple on-line form will ask for your unit’s model and serial numbers, along
with other general purchaser information. The RMA number, along with shipping instructions,
will be emailed to you. Any damages (direct, indirect, special or consequential) to the product
incurred during shipment to Tripp Lite or an authorised Tripp Lite service centre is not covered
under warranty. Products shipped to Tripp Lite or an authorised Tripp Lite service centre must
have transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
