5
Storage and Service
Equipment Installation
The SRWO12US2 and the SRWO16US each support an equipment load up to 150 lb. maximum.
For all other equipment mounting, please refer to the intended equipment’s Owner’s Manual for installation instructions.
Typically, this information can be found in the “Mounting” or “Rack Mounting” sections of the manual.
Storage
The enclosure should be stored in a controlled indoor environment, away from moisture, temperature extremes, flammable
liquids and gasses, conductive contaminants, dust and direct sunlight. Store the enclosure in its original shipping container
if possible.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service
Programs are also available from Tripp Lite. For more information on service, visit tripplite.com/support. Before returning your
product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service problem does not originate from
a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns link. From here you can request
a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your
unit’s model and serial numbers, along with other general purchaser information. The RMA number, along with shipping
instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during
shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite
or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside
of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
