16
5.1 Troubleshooting
Q.
I have a ‘RED cross saying script failure’ at the bottom right of my screen
.
A.
If all Addons are failing, it is likely you are not connected to the internet.
Check connectivity using the Clearstream maintenance tool and reboot the
media unit.
Q.
My video stream keeps pausing and saying ‘Buffering’
A.
Some sources can be busy due to demand. Many issues can be fixed by
pausing the stream for 30 seconds or so before resuming to allow the stream
to buffer. If you still experience buffering, do a speed check from a PC. If your
link is OK then press the STOP key and choose another source as they will
vary in speed. Many videos are available across different Addons as well, so
give a different one a try.
Q.
I cannot connect to the Internet
A.
If you are wired then check whether the Ethernet port is flashing and check
the router configuration is correct. For wireless, make sure you have a green
circle as connection status within the wireless setup menu and that your pass-
key is correct. If the problem persists, then switch off the router and the Clear-
stream unit. Switch on the router first and wait until it is fully active before
switching on the Clearstream unit and try connecting again.
Q.
UK On Demand services are not working with script failure or URL not found
A.
Please read section 4.5 regarding setting up your Unotelly account.
Q.
One of my Addons is not working but the rest are fine
A.
Try going to the re-install section of the Clearstream Maintenance Addon and
select the Addon to re-install it. Reboot the Clearstream and try again.
Q.
My media unit is not responding when using an Addon
.
A.
If it does not respond within a couple of minutes, then reboot with the red
button on the remote.
Q.
I cannot enter my serial number into the Clearstream Maintenance Addon
A.
The serial number is printed on the underside of the media unit, starting 201..
The number can be entered without spaces or dashes. There is no need to
use the S/N prefix when entering the number.
All of the Addons are free public domain software and as such we do not offer direct
support should an individual Addon stop working or malfunction. We will of course
offer advice and fixes where we can, which you can get via our website at
www.triotechgroup.com/support
.
All available fixes are available via the Clearstream
Maintenance Addon.
Support for Addons
