Trilliant SkyPilot Gateway Pro Installation And Setup Download Page 47 | Manualshive

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Troubleshooting | 39

Troubleshooting

After making an Ethernet or serial connection to the SkyPilot Gateway Pro, you can

manage and troubleshoot the device using a wide range of commands available

through the command-line interface.

For detailed troubleshooting procedures, refer to the “Troubleshooting” section in

SkyPilot Network Administration

. There you’ll find troubleshooting procedures for:



Power-on problems



Ethernet connectivity problems



IP connectivity problems



SkyPilot Gateway Pro Transmission problems



Link failure problems

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Summary of Contents for SkyPilot Gateway Pro

Page 1: ...i SkyPilot by Trilliant Gateway Pro Installation and Setup Preliminary 671 00XXX 01 Rev A Draft 1 SP 5XXX...

Page 2: ...lkit http www openssl org Copyright c 1998 2005 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the f...

Page 3: ...nfiguring the SkyPilot Gateway Pro 17 Provisioning 17 Cabling 18 Powering Up 21 Configuring the SkyPilot Gateway Pro 22 Configuring Adjacent SkyPilot Gateway Pros 26 Chapter 5 Installing the SkyPilot...

Page 4: ...iv Contents Regulatory Statements for Canada 46 Appendix C Specifications 49 Appendix D Pinouts 53 RJ 45 Pins 53 DB 9 Adapter 54...

Page 5: ...all and set up a SkyPilot Gateway Pro device It assumes administrator level knowledge of IP networks and a familiarity with configuring wireless devices Chapter Highlights Audience and purpose How thi...

Page 6: ...dures Chapter 4 Configuring the SkyPilot Gateway Pro describes the process for bringing up a SkyPilot Gateway Pro unit for the first time Chapter 5 Installing the SkyPilot Gateway Pro explains how to...

Page 7: ...ut A monospace font is used for code elements variable names data values function names and so forth command lines scripts and source code listings Italic monospace is used for replaceable elements an...

Page 8: ...viii About This Guide...

Page 9: ...es an overview of the SkyPilot Networks solution describes the SkyPilot devices and then illustrates how they combine to form a mesh network Chapter Highlights Solution Overview Mesh Network SkyPilot...

Page 10: ...a SkyPilot wireless mesh network can greatly reduce deployment and maintenance costs Multiple topology options and network scalability create intriguing options for rapidly expanding a metro Wi Fi cu...

Page 11: ...reless mesh network beyond the range of the SkyPilot Gateway Pro SkyPilot Connectors link subscribers to the wireless mesh network via an Ethernet port that allows connection from a PC or a local area...

Page 12: ...tion it XXX SkyPilot Extender Extender DualBand SkyPilot Extenders and SkyPilot Extender DualBands provide a cost effective way to extend range and balance network loads by operating as repeaters to e...

Page 13: ...AN via a data switch or router Designed for installation by the service provider the SkyPilot Connector attaches to an external structure such as an eave roof or pole The SkyPilot Connector DualBand o...

Page 14: ...6 Chapter 1 Introduction...

Page 15: ...ipment you need to install the device and configure it for operation on a SkyPilot wireless mesh network This chapter describes that equipment and lists additional items you should have on hand before...

Page 16: ...e included power supply or your own PoE PSE equipment Note that the power supply is not outdoor ratedl it should be mounted indoors or in a suitable enclosure DB 9 to RJ 45 adapter This can be used to...

Page 17: ...r basic mounting 7 16 wrench 9 16 wrench Phillips screwdriver Loc tite or other thread locking compound For pole mounting Magnetic level Steel pole between 1 1 4 and 2 1 8 in diameter For network cabl...

Page 18: ...gives easier access Crossover cable for connecting to a an access point switch or router RJ 45 unshielded connectors connectors without a protective plastic boot are preferred they fit through the ca...

Page 19: ...kyPilot Network This chapter provides instructions for configuring the SkyPilot Gateway Pro and then performing the physical installation Chapter Highlights Planning your installation GPS and the SkyP...

Page 20: ...es homes or offices Table 3 1 Stages of deployment Stage Description Identify equipment locations Identify and prepare locations for installation Choose an operating frequency Choose a clean center fr...

Page 21: ...survey should include an RF scan to identify available frequencies You should also check your preferred frequency at all locations A frequency that s clear at one location may be crowded at another Fr...

Page 22: ...ing for the GPS signal press the TILDE key to bypass the search the device will then proceed through the startup sequence NOTE The GPS search should be bypassed only for device configuration not for s...

Page 23: ...block radio communications entirely Type of SkyPilot Connector Because it s typically placed outside and at higher elevation than the indoor connector the outdoor version of the SkyPilot Connector pr...

Page 24: ...xed locations with easy and continuous access to power Choose an Operating Frequency All the devices on a SkyPilot network operate on a single frequency Before beginning the installation visit the dep...

Page 25: ...field To do so you will need to connect cables and the GPS antenna Chapter Highlights Cabling Powering up Configuring the SkyPilot Gateway Pro Accessing the command line interface Provisioning To pro...

Page 26: ...al connections 1 Remove the access plate from the back of the unit 2 Connect the Ethernet cable a Unscrew the black cable clamp and remove the grey rubber gasket b Thread your Ethernet cable through t...

Page 27: ...connector and then tighten the cap until the cable is securely held 3 Connect the serial cable This is done in the same manner as the Ethernet cable You must first remove the plug and installed the su...

Page 28: ...own in Figure 4 3 2 Connect the GPS antenna cable to the SMA connector on the unit bottom 3 The GPS antenna is magnetic and will stick to the mounting bracket 4 Temporarily place the GPS antenna where...

Page 29: ...y Pro must have access to a GPS signal to complete its power on sequence and start making wireless network connections Depending on your SkyPilot network configuration the device may be unable to conn...

Page 30: ...le from the SkyPilot website at www skypilot com support Manual Manual provisioning permits the configuration of only a single device at a time creating the minimum settings required for a wireless li...

Page 31: ...mmarizes the steps required to manually provision a device Table 4 2 Manually Provisioning a Device Page 1 of 2 Step Refer to 1 Decide whether to provision the device using the command line interface...

Page 32: ...tool references making sure to set at least the minimum provisioning parameters refer to Required Provisioning Parameters and in SkyPilot Network Administration SkyPilot Command Line Interface Referen...

Page 33: ...tion Red Hat Linux 9 0 SkyPilot OS Installation Fedora Core 2 and 4 SkyPilot OS Installation Red Hat Enterprise Linux ES 3 and 4 2 For new SkyPilot network deployments install the server component of...

Page 34: ...e Starting SkyProvision SkyProvision Display Pane Searching for Configured Devices 8 For DualBands provision the access point s For information about access point settings refer to SkyPilot Network Ad...

Page 35: ...her devices to establish network links When provisioned and powered on the SkyPilot Gateway Pro immediately starts transmitting hello beacons that SkyPilot Extenders and Sky Connectors use to form lin...

Page 36: ...o IMPORTANTIt is the installer s responsibility to verify that the support pole and its installation method are of sufficient strength to withstand onsite weather conditions The supplied mounting brac...

Page 37: ...the pole about nine inches lower than the first Again make sure the threaded holes are facing up Figure 5 3 Pole Clamps Attached to Pole 3 Attach the hinged brackets to the SkyPilot Gateway Pro using...

Page 38: ...the double hinged bracket on the bottom IMPORTANTThe holes in the unit are fine thread DO NOT use 1 4 20 UNC coarse thread hardware in these holes IMPORTANTTheSkyPilotGatewayProcaseisaluminum Donoover...

Page 39: ...The tabs fit into recesses in the pole clamps Use the 1 4 20 Phillips screws to secure the brackets to the clamps Figure 5 5 SkyPilot Pro Top View Showing Tabs Screws 5 Adjust the angle of the unit a...

Page 40: ...32 5 Installing the SkyPilot Gateway Pro...

Page 41: ...ro to verify that the device is fully online See Table 6 1for a summary of what the LED status lights mean For a detailed description of the status lights refer to SkyGateway SkyExtender Installation...

Page 42: ...way For example ping 192 168 5 1 PING 192 168 5 1 56 data bytes 64 bytes from 192 168 5 1 icmp_seq 0 time 11 ms 64 bytes from 192 168 5 1 icmp_seq 1 time 12 ms 64 bytes from 192 168 5 1 icmp_seq 2 tim...

Page 43: ...6 2 SkyPilot Extender DualBand LED status lights Device state Link LED Activity LED Startup in progress Slow staggered blinking of both LEDs Startup failure Off On Initializing image and acquiring GPS...

Page 44: ...n Link Steady illumination SkyPilot Connector is connected to another device via its Ethernet port LAN Act Blinking Device is transmitting or receiving data via its Ethernet port WAN Link Blinking fas...

Page 45: ...min avg max 0 16 32 Confirming SkyPilot Extender DualBand Access Point Connectivity There are four ways to confirm SkyPilot Extender DualBand access point connectivity Use the ping command to verify t...

Page 46: ...time 12 ms 64 bytes from 192 168 0 3 icmp_seq 2 time 12 ms 192 168 5 1 PING Statistics 3 packets transmitted 3 packets received 0 packet loss round trip ms min avg max 0 16 32 ping 192 168 0 2 PING 1...

Page 47: ...range of commands available through the command line interface For detailed troubleshooting procedures refer to the Troubleshooting section in SkyPilot Network Administration There you ll find troubl...

Page 48: ...40 6 Verifying Connectivity...

Page 49: ...ion contact a qualified installation specialist who is familiar with your operating environments If lightning is a threat in your area consider a consultation with a lightning and transient protection...

Page 50: ...ents Use of an antioxide compound and proper sealing is essential For protection against corrosion wrap all connections with Scotch 130C tape Checking Cold Water Pipe Integrity If you re using a cold...

Page 51: ...abling designed for use with SkyPilot equipment For more information visit SkyPilot customer support at www skypilot com support to view accessory guides for SkyPilot branded surge protection solution...

Page 52: ...n the CAT5 cable through metallic conduit installed on the tower Bleed off any static charge by installing a streamer delaying static dissipation array above the SkyPilot device Install all lightning...

Page 53: ...ecific regulations Media access Time Division Duplex TDD Modulation technique OFDM with adaptive modulation Modulation rates 6 54 Mbps Throughput UDP Up to 20 Mbps TCP Up to 10 5 Mbps Latency 10 12 ms...

Page 54: ...g temperature 40 to 131 F 40 to 55 C Wind loading Up to 150 mph 240 km h Enclosure humidity NEMA 4X External PoE PSE Power 110 230 VAC 50 60 Hz input 16 watts maximum Certifications FCC Part 15 FCC 47...

Page 55: ...802 1p based based on protocol type IP address port ID and configurable IP address list Traffic shaping Per device rate limits upstream and downstream Monitoring and MIB support Supported MIBs MIB II...

Page 56: ...52 Appendix C Specifications...

Page 57: ...the Ethernet interface port labeled CPE on the SkyPilot Gateway Pro power supply and the device s serial interface RJ 45 Pins Table D 1 lists the RJ 45 pin assignments Table D 1 RJ 45 Pin Assignments...

Page 58: ...ing figures show the connection between the SkyPilot Gateway Pro CPE port and a standard computer DB 9 serial port the DB 9 pinouts and the cable pin correspondence Figure D 1 RJ 45 to DB 9 physical c...

Page 59: ...n be visualized as shown in Figure D 3 Figure D 3 Straight through cabling Although there is no official standard the connector wire colors typically are as described in Table D 3 Table D 3 Typical RJ...

Page 60: ...device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference recei...

Page 61: ...duct must adhere to the installation instructions provided in this manual This transmitter must not be co located or operated in conjunction with any other antenna or transmitter Exposition aux radiat...

Page 62: ...n any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the device the device has been exposed to rain or moisture does not operate normally or has b...

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