Access Point Deployment Guide
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its subsidiaries, affiliates, and/or licensors. This document is provided subject to the confidentiality obligations set
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express written consent of Trilliant.
Troubleshooting
Guidelines
Use the following table to help troubleshoot a problem.
Table 12.
Troubleshooting Guide
Problem
Action
AP does not power up
(Status LED is not
illuminated or flashing)
•
When the AP is powered, the Status LED illuminates or flashes. If not, check
the Ethernet cable and connector for damage.
•
Verify that the PoE injector is connected properly (i.e., the AP is connected to
Data + Power side).
•
Verify that a nominal voltage of 48 VDC is present at the power connector of
the PoE.
•
Verify that the PoE injector is not defective by substituting another known
working PoE.
•
Verify that the backhaul cable from the Data connector on the PoE injector is
connected to a router, backhaul device, or laptop that is powered up.
Connectivity is not required but the port must be active.
•
Contact Trilliant Customer Support (see “How to Contact Trilliant” on page iii)
for assistance
