10
Warranty Policy
TrikExplor warrants all its new recumbent cycles against defects in materials and
workmanship for limited period.
Item Warranty Time
Frame and Fork 10 years
Motor, controller and display 2 years
Battery 1 year
Components 1 year
This warranty does NOT cover the following:
• Damage caused by wear and tear, corrosion or damage at the surface coating.
• Damage caused by inappropriate use, inadequate care and maintenance, falls,
crashes, overloading through excess weight, incorrect assembly or modifications.
• Using the bicycle for commercial purpose, such as rental or leasing.
• Check bearings in front suspension unit for wear.
• Check rear suspension back end for lateral movement and loose vertical movement.
• Ensure the pedals are still tight.
If in doubt, ask your dealer for help.
In the event of any warranty, the warranty pass together will a copy of the proof of
purchase has to be sent to TrikExplor through your dealer
This warranty does not have any influence on the rights of the purchaser according to
this statutory rights.
This warranty applies only to the original purchaser.
The warranty starts with the date of purchase (receipt of the dealer) of a new bicycle.
The warranty is processed via the dealer who ordered the bicycle from us.
Warranty is only valid for original parts from TrikExplor. In case of warranty we will
replace or repair the damaged part with a part of our choice or a new part equal to the
old one (warranty obligation). We do not cover any transport, labour or any secondary
In case of damage the dealer has to send the damaged frame to us so that we can
check it, if asked to do so by us.
In the event of any action that falls under warranty the original warranty period will not
be prolonged and no new warranty will be given. If TrikExplor refuses to count a repair
as warranty case we will only carry out a repair with costs after having talked to the
customer or his representative, the respective dealer.
