17
EN
TROUBLESHOOTING
The Slowstar does not work.
• Check if the power cord is plugged in properly.
• Check if all parts are assembled correctly.
Motor stops during use.
• Check if the power cord is plugged in properly.
• Check if all parts are assembled correctly.
• The Motor may stop if too many juicing ingredients are inserted
at the same time. If this occurs, turn the Switch to “OFF” and then
turn the switch to “Reverse” to unclog the materials. Then turn
the switch to “ON” to push the materials down. (Repeat this step
3 times.)
• Turn the switch to “OFF” and place the Main Body in a cool area.
Let the Slowstar rest for an hour to cool the
motor down and try turning the Slowstar on again.
• Remove all the hard seeds in the juicing ingredients before juic-
ing. Hard seeds may break down the Juicing Screen and Duoblade
Auger.
Amount of juice is too little.
• Each food produces a different amount of juice depending on
how fresh it is.
• To extract more juice, refrigerate ingredients, then soak for about
10 minutes in clean water before juicing.
• Check if the Pressure Plug is assembled properly.
Juice Container is shaking in the middle of
operation.
• It is completely normal if the juice container shakes a little bit
during operation.
Seems like the Duoblade Auger is grinding.
• Operating the Slowstar without feeding any food may cause the
Duoblade™ Auger to grind.
Hearing a lot of sounds coming from
the Slowstar.
• Turn the switch to “OFF” and check if parts are
assembled properly.
• Check if the Slowstar is operating on an uneven surface.
• There may be some squeaky friction noise while in use. This is a
normal sound that occurs, and user should not
worry about it.
• Check if juicing materials are cut to the right sizes.
Juice is spilling out of the Slowstar.
• Check if pressure plug is assembled properly.
After extraction, the color of the Juicing
parts and Juice Container are different.
• Right after use, if the Slowstar is not cleaned, then it is more
difficult to clean and may even cause reduced performance.
• Disassemble Silicone Blades and wash them separately.
The Feeding Chute Assembly does not
disassemble easily.
• Grab the Feeding Chute firmly and rotate it counter-clockwise
with force.
