5
TR ENGINEERING LTD CUSTOMER AFTER SALES SERVICE INFORMATION
A step by step guide to reporting a fault with your
appliance
A qualified field SERVICE ENGINEER is available to attend a
breakdown or manufacturing fault occurring whilst the
appliance is under warranty.
The appliance must be made available for service during
normal working hours, Monday to Friday (no weekend
work or bank holidays accepted).
A charge will be made where:
Our Field Service Engineer finds no fault with the
appliance or
The cause of a breakdown is due to other parts of
the plumbing/heating system or with equipment
not supplied by TR Engineering Ltd. or
Where the appliance falls outside the warranty
period (see terms and conditions enclosed). or
The appliance has not been correctly installed, as
recommended (see installation, operating and
servicing instructions.)
NOTE: Over 50% of all service calls made are found to
have no appliance fault.
Register your boiler online
www.trianco.co.uk/product-registration
What to do in the event of an appliance fault or
breakdown:
Step 1:
Always contact your installer in the first
instance, who must thoroughly check all his work
PRIOR to requesting a service visit from TR Engineering
LTD.
Step 2:
If your appliance has developed an in-warranty
fault your installer should contact TR Engineering LTD
for assistance from site.
What happens if my Installer/engineer is
unavailable?
Step 3:
Contact TR Engineering LTD. We will provide you
with the name and telephone number of our Service
Agent. However, a charge may apply if the fault is not
covered by the appliance warranty (payment will be
requested on site by our independent Service Agent).
PLEASE NOTE: UNAUTHORISED INVOICES FOR
ATTENDANCE AND REPAIR WORK CARRIED OUT ON THIS
APPLIANCE BY ANY THIRD PARTY WILL NOT BE ACCEPTED
BY TR ENGINEERING LTD.
SERVICE CENTRE AND TECHNICAL SUPPORT
Tel: 0114 257 2300 Fax: 0114 257 1419
Hours of Business
Monday to Thursday 8.30am - 5pm
Friday 8.30am - 2.30pm
