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triabeauty.ca
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yOuR QuEStIOn
It’S POSSIbLE tHAt
HOW tO tROubLESHOOt
When I put my
tria Laser Precision
against my skin,
nothing happens.
Your Tria Laser Precision
is locked.
The Tria Laser Precision
will lock when it’s not in
use. Unlock your Tria Laser
Precision with the skin
sensor. (see page 17)
Your Tria Laser Precision
is plugged into the
battery charger.
Your Tria Laser Precision
will not work when it is
plugged into the battery
charger. Unplug your Tria
Laser Precision.
The treatment window
isn’t completely in
contact with your skin.
Confirm that the treatment
window is completely flat
against your skin.
The area you’re trying to
treat is too small, curved,
or bony to treat.
Try again, pulling the skin
flat. If you can’t get the
entire treatment window to
touch the treatment area,
then the Tria Laser Precision
won’t work on that area.
yOuR QuEStIOn
It’S POSSIbLE tHAt
HOW tO tROubLESHOOt
I can’t use my tria
Laser Precision, and
the top and bottom
indicator lights are lit.
Your Tria Laser Precision
is locked.
The Tria Laser Precision
will lock when it’s not in
use. Unlock your Tria Laser
Precision with the skin
sensor. (see page 17)
the indicator lights
are flashing quickly.
Your Tria Laser Precision
is not working properly.
Please contact Customer
Care for assistance.
Dirt or debris is stuck
to the treatment
window.
Your Tria Laser Precision
needs to be cleaned.
See cleaning instructions on
page 22. If you can’t get the
area clean, contact Customer
Care for assistance.
I tried to unlock the
tria Laser Precision,
but it’s still locked.
It may not be safe for
you to use the Tria Laser
Precision.
Match your skin tone to
the Skin Tone Chart on the
inside cover of this booklet,
and contact Customer Care
with any questions.
You didn’t use the skin
sensor correctly.
Try again, holding the skin
sensor flat and firm against
your skin. (see page 17)
