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Installation Guide
V1.0 04/22
P. 18 of 21
6.
Troubleshooting
CAUTION: Ensure power supply is OFF when disconnecting / connecting cables.
Problem
Cause
Possible Solutions
Product does NOT light
up after installation
Incorrect power
connection
—
Check Mains Power
—
Check power supply leads and wire connections
—
Ensure output wires are connected with proper
polarity
—
Check if LED Engine’s secondary output is working
as specified.
Shadowing
Light source covered
—
Check for cables, wires or unwanted debris
covering LED light source
Modules are dim
Excess products
connected
—
Ensure the power supplies are not overloaded due
to an excess of products connected
Flickering
Incorrect power input/
Excess products
connected
—
Ensure the input voltage is correct
—
Ensure the power supplies are not overloaded due
to an excess of products connected
If problems persist or the product is not working as specified, please contact your nearest authorized service
center or Traxon Technologies office for assistance.
