38
Maintenance
© Travis Industries, Inc.
4/11/22 - 1538
Outdoor Linear Burners
Troubleshooting Table
Problem:
Possible Cause:
Don't Call for Service Until You:
Appliance Does Not Light
and igniter does not Glow
Red
Electrical
Power
Off
Igniter burned out
Burner or burner orifice may be dirty
or blocked
Verify power is on and check the circuit breaker
or GFCI.
Replace Igniter
Contact your dealer for details on removing any
debris (spider webs, etc.) from the burner and
orifice area.
Appliance Does Not Light
and Igniter Glows Red
Gas is Off
Not enough electrical current to the
appliance
Turn Gas On (check shut-off valve)
Voltage must be checked with power draw
(appliance in startup)
Appliance Lights During
Ignition Sequence then
Goes Out During Normal
Operation
Dirty Air Channel or Burner
Thermopile has worn out
Remove glass and clean soot from burner, and
any air channels. If problem persists, contact
the dealer for service.
Replace thermopile
Flames are too short
The gas supply pressure to the
appliance is too low.
Depleted LP cylinder.
Gas supply lines or gas regulators do not have
enough capacity. This may be due to other
appliances in the house using up the available
capacity, e.g. pool heaters, furnaces, hot water
tanks, etc.
Glass is Sooting
Burner or burner orifice may be
dirty or blocked
Windy
Condition
Contact your dealer for details on removing any
debris (spider webs, etc.) from the burner and
orifice area.
Wind will influence the flame quality and, if
persistent, may lead to sooting on the glass.
