32
Maintenance
© Travis Industries
4140813
100-01297
Troubleshooting Table
Problem:
Possible Cause:
Don't Call for Service
Until You:
Main Burners Will
Not Start
The on/off switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Turn the on/off switch “ON”
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Receiver Beeps
The power backup batteries are dead
(heater will beep once repeatedly)
The heater encountered an error when trying to start
(heater beeps 3 times repeatedly)
The heater encountered a pilot error
(heater beeps 2 times repeatedly)
Replace the batteries (see page 30)
Make sure gas is turned on. Turn heater
off for 5 seconds (make sure standing pilot
is off) – then turn back on.
Contact your dealer if this occurs.
Fireplace Will Not
Distribute Heat
The fireplace is not getting electricity
The fireplace is not up to temperature
Check the breaker switch
Let the fireplace burn for at least 15
minutes
Flames Are Too
Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too
Short (Under 6")
The flame height may be turned too low
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
Comfort Control
Does not Work
The AA batteries may be dead
Replace the AA batteries (see page 30)
