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8.1
Troubleshooting and Frequently Asked Questions
Does the system need to be set up level?
•
The system does not need to be precisely level in order to locate the satellite. The more level the system
is however, the quicker the correct satellite will be found. This also has a beneficial effect on the
indicated LNB skew.
Display indicates battery too low:
•
Please charge control module (Chapter 3.8)
Using an external antenna socket:
The use of an external antenna socket might have consequences for the quality of satellite signal. There
are some reasons why the connected receiver could not operate when an external socket is used:
•
A thinner/lighter type of coaxial cable is often used in camper vans and caravans.
•
The junction box or the cable may have a fault to earth, perhaps caused by damage.
Where the coaxial cable is too thin or there is a leakage of current somewhere in the circuit, the quality of
satellite signal could be bad. The cable and the junction boxes should be checked
.
The system has found the satellite but is aligned to the caravan/camper van.
The system may align to a reflective surface like the side of the camper van/caravan, due to reflection of
the satellite signal. The satellite signal is sufficient to receive the satellite but is too weak to allow viewing
of some (or all) TV channels.
Move the antenna and then realign it or stand between the dish and the reflective surface while the
search process is in progress.
•
Should the software update files be opened before putting them on a USB stick?
No, you cannot open the files with a computer. You only need to copy (right mouse button to copy) and
place (right click paste) on an empty USB flash drive. Due to installed anti-virus programs on your PC, it
could be possible that you cannot copy the files directly from your email program. In this case you can
create an intermediate step, first copy the files to your desktop and then copy it to the USB flash drive.
Where can I see the current software version?
•
When the control module is switched on, it starts up and displays the text Travel Vision, and then
displays the software version *.*. **
Where the coaxial cable is too thin or there is a leakage of current somewhere in the circuit, too little