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Basic Plug and Play Information
Greetings Text
The following greetings are recorded on the Plug-N-Play TMS system.
User ID 990 Greeting 3
Hello, this is User ID 990 on the TMS series system. This is your first
answer greeting. Normally, this message will say, "Thank you for
calling XYZ corporation." You should replace this message with a
custom greeting of your own. Please refer to Section 3, Recording your
Greetings, in the TMS Administration and Programming Guide. Look in
the section entitled Record the Company Greeting. When this
message is finished, TMS will move to User ID 991.
User ID 991 Greeting 3
This is User ID 991. This message is generally used to give incoming
callers instructions on how to navigate your individual TMS system.
This message should be replaced with your own instructions on how to
reach the departments or people or to give them options to move to
other User ID's within the system. To re-record this message, follow
the directions given in Section 3 of the TMS Administration and
Programming Guide. You will find specific instructions listed under the
category, Record Caller instructions.
When this message is complete, if the incoming caller has not dialed
anything, TMS will offer the option of sending the call to User ID 0, the
Operator.
User ID 11 through 34
You have reached the voice mailbox of User ID xx. Please leave a
message at the tone, or you may dial 0 to reach the system operator.
User ID 411
Enter the first 3 letters of the first or last name of the person you wish to
reach. When you hear the name of the person, please dial the
extension number given after the person’s name.
User ID 412
If you heard the name of the person you wish to reach, please dial the
extension number at this time. If you wish to check the directory again,
please press 1 or you may reach the system operator by dialing 0.
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For example: If your voice mail ports are connected to extensions 31,
32, 33 and 34, you need to program 25-31-03, 25-32-03, 25-33-03 and
25-34-03 all with the value of 1. This setting is vital to proper
programming for voice mail connectivity.
Form 26 – Extension Number - 04
Enter the voice mail extension numbers in the blank spaces below and
make sure the system programming is changed to accept this.
For example: If your voice mail ports are connected to extensions 31,
32, 33 and 34, you need to program 26-31-04, 26-32-04, 26-33-04 and
Item
Description
Plug-N-Play
26-____-04
Station Conference
Voice Mail Port 1
1=Disable
26-____-04
Station Conference
Voice Mail Port 2
1=Disable
26-____-04
Station Conference
Voice Mail Port 3
1=Disable
26-____-04
Station Conference
Voice Mail Port 4
1=Disable
Item
Description
Plug-N-Play
28-____-05
Toll Class – Day Service
Voice Mail Port 1
9=Disable
28-____-05
Toll Class – Day Service
Voice Mail Port 2
9=Disable
28-____-05
Toll Class – Day Service
Voice Mail Port 3
9=Disable
28-____-05
Toll Class – Day Service
Voice Mail Port 4
9=Disable
Form 28 - Extension Number - 05
Toll Classification - Day Service
Like the previous forms listed, you need to enter the extension numbers
that are connected to voice mail.