Error Prompt
Error
Description
Solution
Overload. The device will
power off in four seconds.
Stop using this scale for
measurement.
Low Battery. The device
will power off in four
seconds.
Replace all three batteries at
the same time. Please purchase
the authorized batteries for
replacement.
19
18
Measuring error.
Stand still, and measure again.
Failure of pairing up your
scale with your
smartphone.
Please check below items:
-Bluetooth is ON.
-App Collector is ON.
-Both devices are within the
transmission distance of Bluetooth.
Problem
Root Cause
Solution
Incorrect posture
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Please step on the platform
barefooted and stand still.
The device is located on
the soft ground such as a
carpet OR on a rugged
surface.
Please place the device on a
flat, hard surface.
When Measuring ...
Either your hands or your
feet are too dry.
No display on
LCD when the
device powers on.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Troubleshooting
Troubleshooting
