Troubleshooting
1.
Can’t connect wirelessly to StoreJet Cloud.
•
Please make sure the StoreJet Cloud device is powered on and that
the Wi-Fi LED is solid blue.
•
Be sure that you have selected StoreJet Cloud from your iOS device’s
wireless network list. If you leave the StoreJet Cloud’s wireless range,
your device will disconnect from StoreJet Cloud and you must rejoin
the network again.
•
If your StoreJet Cloud device is broadcasting but you can’t connect to
it, there may be five devices already connected to StoreJet Cloud.
Only five devices can connect to StoreJet Cloud at the same time. If
you see a message when attempting to connect to StoreJet Cloud that
your iOS device is unable to join or connect then at least one user
must disconnect before you can connect your device.
2.
Can’t play a music/movie file or view a photo/document.
•
Please make sure that the file format is supported by StoreJet Cloud
and your iOS or other wirelessly enabled device.
3.
I forgot the administrator password. How do I access StoreJet Cloud
settings?
•
To reset the administrator password to blank you must restore StoreJet
Cloud defaults. Press the reset button at the bottom of StoreJet Cloud
for 3-5 seconds to restore settings to their factory defaults. No data is
lost from StoreJet Cloud by completing this action.
Summary of Contents for StoreJet Cloud
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