12. TROUBLESHOOTING
Problem
Check
Solution
Burner does not light or flame is weak when the
control knob is set to MAX!
Is the gas cylinder empty or running low?
Replace gas cylinder.
Are the ignition electrodes wet?
Leave them to dry and repeat the “ignition instructions”. If it still
doesn’t work, use a match to light the grill. (See “Lighting the burner
with a match” section.)
Is there air in the gas system?
After connecting the gas supply system, keep pressing the igniter
button of the chosen burner for one minute.
Could you light the grill with a match?
Use a match to light the grill and then contact technical support or
an authorized representative to check the automatic ignition system
electrode.
Could you not light the grill with a match?
Contact technical support or an authorized representative.
The burner flame is yellow or orange and I can
smell gas!
Are the burner holes obstructed?
Clean the burner. (See “Cleaning and maintenance” section.)
There are intense flames!
Are the grates, the hot plate, and/or the
burners dirty with a thick layer of grease?
Clean the grates, hot plate. and burners. (See "Cleaning and
maintenance" section.)
The flame color is irregular!
The flame is weak when the control knob is set
to MAX!
The burners do not have a flame coming out of
all the holes!
I can smell gas!
Are burners dirty?
Clean the burners. (See “Cleaning and maintenance” section.)
Is the gas cylinder running low?
Replace the cylinder.
Is the temperature lower than 5°C (40ºF)
and is the gas cylinder at less than ¼ of
its total charge?
Replace the gas cylinder.
Are there leaks in the system?
See “Leak test” section.
Is the gas flow insufficient?
Check for obstructions in the burner and/or holes.
Set the control knob to “MAX”.
NOTE: If the problem persist, please contact technical support or an authorized representative.
13. WARRANTY
Tramontina S/A Cutelaria provides a warranty to this product regarding
manufacturing defects for a total period of 12 (twelve) months, 9 (nine) months of
which being contractual warranty, and 90 (ninety) days legal warranty. The warranty
period starts on the date stated on the receipt of purchase which should be attached
to this policy. The warranty will only be valid with proof of purchase.
This warranty is limited to repairing or replacing defective parts under normal
conditions of use after analysis and confirmation that these are indeed defective.
Please contact your nearest Tramontina Authorized Service (contact information
is available on our website). If the defect and the complaint are verified, the
manufacturer will replace parts free of charge. When returning defective parts, costs
of shipping must be pre-paid by the consumer. When the manufacturer returns parts
to the consumer, shipping must also be pre-paid by the consumer.
There are no other implied warranties, except those expressly established in this
document, and any warranties are limited to the period stated above.
The warranty (legal and/or contractual) does not cover:
• Defects resulting from non-compliance with use and care recommendations in
this manual;
• Any faults or operational difficulties resulting from accidents, abuse, inadequate
use, alterations, vandalizing, inadequate assembly, failure to comply with routine
maintenance work, or incorrect work performed by the user;
• When the product is used for purposes other than the recommended in this
manual;
• Normal/natural wear;
• Color alterations and stains do not hinder the normal operation of the grill,
therefore they will not be considered for any claims;
• Deterioration or damage caused by severe weather conditions, such as
hailstorms, hurricanes, earthquakes, tornadoes, or faded coloring caused by heat
and/or exposure to chemicals, directly or in the atmosphere;
• In case of discontinued parts, the manufacturer reserves the right to offer similar
parts of equal function;
• Damaged parts (crushed or scratched) due to transportation accidents or
inadequate handling, falls, or acts or effects of nature such as lightning, rain, etc.
• Expenses for service when no defect can be found or related to use guidelines
that can be found in this instructions manual or on the product itself, might be
charged to the consumer.
Other information about technical support
• TRAMONTINA S/A CUTELARIA, due to the ongoing development of its products,
reserves the right to alter general, technical, and aesthetic features without prior
warning.
• Any defect that is verified in this product must be immediately reported to the
nearest Tramontina Authorized Service. Please contact technical support teams
(Brazil only - http://www.tramontina.com). For services abroad, please contact
authorized representatives (www.tramontinachurrasco.com under the “Where to
Buy” section).
• If you need replacement parts or if you have any questions about your grill
assembly, use, or maintenance, please contact technical support (Brazil only -
http://www.tramontina.com). For services abroad, please contact authorized
representatives (www.tramontinachurrasco.com under the “Where to Buy section”).
• Any other necessary maintenance or adjustment work not covered in this manual
must be performed by qualified personnel. This is why we recommend always
contacting the Tramontina Authorized Service Network, specifying your grill’s brand
and model.
• The manufacturer is not responsible for people or companies that assume
any other duties or liabilities regarding the sales, installation, use, removal, and
returning or replacing their equipment.
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