Technical Support
For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers,
IDD.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: [email protected](USA)
[email protected](Canada)
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of different carriers
E-mail: [email protected]
Service time: Monday to Friday, 10:00 to
22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese
Service)
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to
20:00; Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Sunday to Friday, 09:00 to
12:00, 13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300
policy.)
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to
12:30 and 13:30 to 18:00. GMT+1 or GMT+2
(DST in Germany) *Except bank holidays in
Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different
carriers.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on
the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different
carriers.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to
13:00; 14:00 to 18:00
Malaysia
Toll Free: 1300 88 875 465
Email: [email protected]
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile
phone)
Fee: Depending on rate of different
carriers.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to
17:00. GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: [email protected]
Service time: Monday to Friday, 09:00 to
18:00 *Except French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German
Service)
Fee:
4-8 Rp/min, depending on rate of
different time.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to
12:30 and 13:30 to 18:00. GMT+1 or
GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: [email protected]
Service time: From 09:00 to 21:00
(Moscow time) *Except weekends and
holidays in RF
