Lumenex Series Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
19
Troubleshooting
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the
heater will automatically
TURN OFF
. To reset, please do the following:
1. Unplug the power cord from the outlet.
2. Turn ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes for fireplace to cool down.
3. Inspect the fireplace to make sure no vents are blocked or clogged with dust or lint. If they are, use a vacuum to
clean the vent areas.
4. With the POWER switch in the OFF position, plug the power cord back into the outlet.
5. If the problem continues, have your outlet and wiring inspected by a professional. If the outlet is OK, please
contact our customer support department at 800-215-1990.
Problem
Possible Cause
Solution
1.
Fireplace turns off
and will not turn on.
1.
Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has opened.
1.
Reset switch by turning main power off
and waiting turning it back on or breaker
circuit breaker.
2.
Flame is not moving.
1.
Loose wiring.
2.
Flame motor defective
3.
Flame rod out of place
1.
Inspect wiring for loose connections.
2.
Call a qualified service technician to
replace flame motor.
3.
“Flame Rod” out of place due to rough
transit/handing of the product. This issue
can be corrected as simple as removing the
glass, flipping the fireplace upside and
down, removing a set of screws that are
holding the bottom frame plate and placing
the flame rod back into place.
3 Flame is not visible.
1.
Wiring is loose
1.
Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
2.
Push the flame button to high
4 Log set and /or is not glowing.
1.
Wiring is loose
2.
Ember is off mode
1.
Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
5 Remote control
does not work.
1.
Low batteries.
2.
Not aiming control correctly.
3.
Defective remote control and /or sensor
1.
Replace batteries in remote control.
2.
Aim control at sensor located directly
behind glass screen in center of unit just
above logs.
3.
Replace remote control and/or sensor.
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