1-year warranty
We warrant the device against defects in materials and workmanship under ordinary commercial and consumer use
from the date of the original purchase. During this warranty period, if a defect arises in the device and you follow the
instructions for returning the device, we will at our option to the extent permitted by law, either repair the device
using either new or refurbished parts, replace the device with a new or refurbished device that is the equivalent to
the device that is to be replaced, or refund to you all or part of the purchase price of the device.
This limited warranty also applies, to the extent permitted by law, to any repair, replacement part or replacement
device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced
parts and devices for which a refund is given shall become our property.
This limited warranty applies only to the hardware components of the device that are not subject to accident, misuse,
neglect, fire, or other external causes, alterations or repair. The device will not be warranted if the user instructions
are not followed resulting in:
• Corrosion or overheating of the electronics or terminals due to not cleaning and drying before use.
•
Overheating of electronics and terminals due to repeated activations without allowing for the cooling-off period as
specified in the user manuals.
•
Damage caused by using dirty or unfiltered water.
Warranty period
The products are warranted for a period of 1-year commencing from the date of purchase. Proof of purchase is
required to claim warranty on the products. This does not affect your statutory rights.
Return of damaged units under warranty terms
Returns within 1-month of purchase should be the complete system in the original packaging. Returns after 1-month
and within 1-year should include the base unit, jug, lid, electrical adapter and plug. Returns of incomplete systems
will not be warranted.
For damaged or failed devices under warranty, return to either the Centrego authorised distributor you purchased the
device from, or Centrego Ltd, Unit N4, Marshall Way, Commerce Park, Frome, Somerset, BA11 2FB, UK.
When returning a failed unit, please provide the date of original purchase, name of company you purchased the
device from, reason for device failure, and name, address and email of the owner.
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