Toshiba Z30 Page 3 User Manual Download

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Sound System and Video mode ......................................................... 4-30

Chapter 6

Troubleshooting

Problem-solving process ..................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
TOSHIBA support ................................................................................ 6-15

Chapter 7

Appendix

Index

User's Manual

iii

Summary of Contents for Z30

Page 1: ...User s Manual Z30 Z40 B ...

Page 2: ...the first time 2 3 Turning off the power 2 10 Chapter 3 The Grand Tour The Grand Tour for Z30 B 3 1 The Grand Tour for Z40 B 3 11 Internal Hardware Components 3 20 Power Condition Descriptions 3 23 Chapter 4 Operating Basics Using the Touch Screen 4 1 Using the Touch Pad 4 2 The Keyboard 4 3 Using the AccuPoint 4 5 Using the Fingerprint Sensor 4 6 Battery 4 12 Wireless WAN Device 4 16 GPS Function...

Page 3: ...tection 5 13 TOSHIBA Setup Utility 5 15 System Recovery 5 16 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 3 Information for Wireless Devices 7 4 Information about Intel AMT 7 14 Legal Footnotes 7 17 VCCI Class B Information Japan Only 7 19 OpenSSL Toolkit License Iss...

Page 4: ...eyond that stipulated above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and rev...

Page 5: ...rmation herein might vary Check the ID information on the bottom of the device for specific information applicable to the model you purchased FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection a...

Page 6: ...y not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is...

Page 7: ...e observed for so called Residential commercial and light industry environments TOSHIBA do not approve the use of this product in working environments other than the above mentioned Residential commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environ...

Page 8: ...ion is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 B...

Page 9: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 10: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 11: ...I DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA L L C...

Page 12: ...puter from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions annually To learn ...

Page 13: ...e system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they might overheat To keep your comp...

Page 14: ...o any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely...

Page 15: ...puter and or the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Be aware that the use of mobile phones can interfere with the audio system The operation of the computer...

Page 16: ...use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 13 ...

Page 17: ...HIBA Portable Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Cleaning cloth provided with some models Documentation QuickStart Instruction Manual for Safety and Comfort Warranty Information If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and operating procedu...

Page 18: ...u can find a list of charms Search Share Start Devices and Settings by the following ways Point the mouse pointer to the lower right or upper right corner of your screen Swipe in from the right edge of the Touch Pad Swipe in from the right edge of the touch screen only for touch screen models Desktop Click the Desktop tile from the Start screen to access the desktop Start screen You can go back to...

Page 19: ...rst time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer It is intended to help you be more comfortable and productive while using the notebook computer By following the recommendations in it you can reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provi...

Page 20: ...included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer Use of an incompatible AC adaptor might cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor Never plug the AC adaptor into a power source that does not correspond to b...

Page 21: ...uter base and the surface of the AC adaptor increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions 1 Connect the power cord to the AC adaptor Figure 2 1 Connecting the power cord to the AC adaptor ...

Page 22: ... angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised slowly lift the display panel It allows the angle of the display panel to be adjusted to provide optimum clarity Figure 2 5 Opening the display panel Z30 B 1 1 Display panel Product appearance depends on the model you purchased Open and close the display panel with reasona...

Page 23: ...e the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power The Power indicator indicates the status Refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the...

Page 24: ...do in the Windows operating system providing new and easy ways to access everything from your favorite apps and websites to your contacts and other important information From the Start screen you can start typing to search for what you want From there you can easily switch between results for apps files and more Windows Taskbar Point to the bottom edge to show the Windows Taskbar on the Start scre...

Page 25: ... your computer settings volume brightness connecting to the Internet and more Tiles Tiles can be accessed and launched from the Start screen Typical Start screen tiles are the Desktop tile and Mail tile as well as tiles representing all other applications downloaded to your system Windows Store Although many applications are pre installed or built in to your computer you can also download many oth...

Page 26: ...wer while an application is running Failure to do so can cause data loss Never turn off the power disconnect an external storage device or remove storage media during data read write Failure to do so can cause data loss 3 Click the power icon on the Start screen and then select Shut down 4 Turn off any peripheral devices connected to your computer Do not turn the computer or peripheral devices bac...

Page 27: ...t data loss do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it click Control Panel System and Security Power Options under Windows System group in the Apps view To restore the operation...

Page 28: ...the overall operating time by turning it off into Hibernation Mode Sleep Mode consumes more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting down Memory circuits are exposed to static electricity or electrical noise The battery power is exhausted and the AC Adaptor is not connected ...

Page 29: ...e in Power menu set up according to the following steps 1 Click Control Panel System and Security Power Options under Windows System group in the Apps view 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Change settings that are currently unavailable 4 Select the Hibernate check box from Shutdown settings 5 Click the Save changes button Automatic Hibernation M...

Page 30: ...the content of memory has been saved to the internal storage drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge User s Manual 2 14 ...

Page 31: ... the display closed Z30 B The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel closed Z30 B 1 2 3 4 5 6 1 1 Stereo speakers 4 Internal storage drive indicator 2 DC IN Battery indicator 5 Wireless communication indicator 3 Power indicator 6 Wireless WAN WiMAX indicator Provided with some models Product...

Page 32: ...inks white whenever the computer is accessing the internal storage drive Wireless communication indicator The Wireless communication indicator glows white when the wireless functions are turned on Some models are equipped with wireless functions The Wireless LAN function can be enabled when airplane mode is turned on However the wireless communication indicator does not glow Wireless WAN WiMAX ind...

Page 33: ... port Refer to the External RGB monitor port pin assignment section for information on external RGB monitor port pin assignment This port allows you to connect an external RGB monitor to the computer HDMI out port HDMI out port can connect with Type A connector HDMI cable Universal Serial Bus USB 3 0 port One Universal Serial Bus port which complies to the USB 3 0 standard is provided on the left ...

Page 34: ... Smart Card device Some models are equipped with a Smart Card slot Right side Z30 B The following figures show the right side of the computer Figure 3 3 The right side of the computer Z30 B 1 4 3 3 5 2 1 Memory media slot 4 LAN jack 2 SIM card slot 5 Security lock slot 3 Universal Serial Bus USB 3 0 ports Provided with some models Product appearance depends on the model you purchased Memory media ...

Page 35: ...efore removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury L...

Page 36: ... can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the cooling vents surface using a soft cloth Underside Z30 B The following figures show the underside of the computer Ensure that the display is closed before the computer is turned over to avoid causing any damage Figure 3 5 The underside of the computer Z30 B 1 1 2 1 Cooli...

Page 37: ...Port Replicator III 180W or 120W is compatible with the docking port Do not attempt to use any other Port Replicator Keep foreign objects out of the docking port A pin or similar object can damage the circuitry of the computer Front with the display open Z30 B This section shows the computer with the display panel open To open the display lift up the display panel and position it at a comfortable ...

Page 38: ...ntrol buttons 6 Display hinges 15 Fingerprint Sensor 7 Keyboard 16 DC IN Battery indicator 8 Power button 17 Power indicator 9 AccuPoint 18 Internal storage drive indicator Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Depending on the configuration of your computer one or all of the following antennas are built in Wireless LAN Wire...

Page 39: ...lay screen 33 8 cm 13 3 LCD screen configured with one of the following resolutions HD 1366 horizontal x 768 vertical pixels FHD 1920 horizontal x 1080 vertical pixels Be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen is somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power whe...

Page 40: ...creen pointer To use the Touch Pad simply touch and move your fingertip across it in the direction you want the on screen pointer to go Touch Pad control buttons The two buttons located on the bottom of the Touch Pad are used like the buttons on a standard mouse Press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to dis...

Page 41: ...indicator 5 Wireless communication indicator 3 Power indicator 6 Wireless WAN WiMAX indicator Provided with some models Product appearance depends on the model you purchased Stereo speakers The speakers emit sound generated by your software as well as audio alarms such as low battery condition generated by the system DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC...

Page 42: ...AN WiMAX indicator glows blue when the Wireless WAN WiMAX functions are turned on For some models the indicator glows and blinks to indicate the connection status of the Wireless WAN WiMAX function Some models are equipped with the Wireless WAN WiMAX function Left side Z40 B The following figures show the left side of the computer Figure 3 8 The left side of the computer Z40 B 6 5 1 2 3 4 1 Coolin...

Page 43: ...ht not operate properly Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resu...

Page 44: ...slot This slot allows you to install a Smart Card device Some models are equipped with a Smart Card slot Headphone Microphone jack A 3 5 mm mini headphone microphone jack enables connection of a monaural microphone or a stereo headphone Universal Serial Bus USB 3 0 ports Two Universal Serial Bus ports which comply to the USB 3 0 standard are provided on the right side of the computer The USB 3 0 p...

Page 45: ...tails Do not connect any cable other than a LAN cable to the LAN jack It might cause damage or malfunction DC IN 19V jack The AC adaptor connects to this jack to power the computer and charge its internal batteries Note that you must only use the model of AC adaptor supplied with the computer at the time of purchase Using the wrong AC adaptor can damage the computer Security lock slot A security c...

Page 46: ...HIBA Hi Speed Port Replicator III 180W 120W Some models are equipped with the docking port Only the TOSHIBA Hi Speed Port Replicator III 180W or 120W is compatible with the docking port Do not attempt to use any other Port Replicator Keep foreign objects out of the docking port A pin or similar object can damage the circuitry of the computer Front with the display open Z40 B This section shows the...

Page 47: ...ery indicator 8 Power button 17 Power indicator 9 AccuPoint 18 Internal storage drive indicator Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Depending on the configuration of your computer one or all of the following antennas are built in Wireless LAN Wireless LAN Bluetooth Legal Footnote Wireless LAN For more information regarding...

Page 48: ...mage displayed on the internal screen is somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power when operating on batteries Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Display hinges The display hinges allow the display panel to be positioned at a variety of easy to view angles Keyboard ...

Page 49: ...ated by the pointer and press the right button to display a menu or other function depending on the software you are using Fingerprint Sensor This sensor enables you to enroll and recognize a fingerprint Some models are equipped with a Fingerprint Sensor DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery charge status White indicates the battery is...

Page 50: ...section CPU The processor type varies depending on model To check which type of processor is included in your model open the TOSHIBA PC Health Monitor utility by clicking PC Health Monitor under TOSHIBA group in the Apps view and then click PC Information Legal Footnote CPU For more information regarding CPU refer to the Legal Footnotes section Internal Storage Drive The capacity of the internal s...

Page 51: ...t GPU performance might vary depending on product model design configuration applications power management settings and features utilized GPU performance is only optimized when operating in AC power mode and might decrease considerably when operating in battery power mode Legal Footnote Graphics Processing Unit GPU For more information regarding Graphics Processing Unit GPU refer to the Legal Foot...

Page 52: ...l Panel Help To access it click Help from the main menu and then select NVIDIA Control Panel Help On Optimus models two kinds of Display Drivers are installed Intel HD Graphics Driver and NVIDIA Graphics Driver XXX XX Do not uninstall the display driver from Uninstall Program in the Control Panel To uninstall the display driver 1 Uninstall NVIDIA Graphics Driver XXX XX 2 Then uninstall Intel HD Gr...

Page 53: ...tery Amber Indicates that the AC adaptor is connected and the battery is charging White Indicates that the AC adaptor is connected and the battery is fully charged Flashing White Indicates a problem with the computer Disconnect the AC adaptor for several seconds and reconnect the AC adaptor If it still does not operate properly you should contact your reseller or dealer No light Under any other co...

Page 54: ...icates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition No light Under any other conditions the indicator does not light User s Manual 3 24 ...

Page 55: ...old Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two or more fingers and then move the fingers toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Rotate...

Page 56: ...ad with two fingers together to display a menu or other function depending on the software you are using Similar to right click Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Two Finger Scroll Place two fingers down and slide them vertically...

Page 57: ... keys Windows special keys and the keypad overlay Never remove the key caps on your keyboard Failure to do so might damage the parts under the key caps Keyboard indicator The following figure shows the position of the CAPS LOCK indicator When the CAPS LOCK indicator glows the keyboard produces capitals when any letter is typed Figure 4 1 CAPS LOCK indicator 1 1 CAPS LOCK indicator Product appearan...

Page 58: ...display panel in individual steps FN F7 Increases the brightness of the display panel in individual steps FN F8 Turns the Airplane mode on or off FN F9 Enables or disables the Touch Pad FN F10 Turns on Arrow Mode FN F11 Turns on Numeric Mode FN F12 Locks the cursor on a specific line FN ESC Turns the sound on or off FN 1 Reduces the icon size on the desktop or the font sizes within one of the supp...

Page 59: ...OSHIBA group in the Apps view Windows special keys The keyboard provides two keys that have special functions in Windows the Windows logo key activates the Start screen while the application key has the same function as the secondary right mouse button This key activates the Windows Start screen This key has the same function as the secondary right mouse button Using the AccuPoint To use the AccuP...

Page 60: ... into place The peg is square so be careful to align the cap s square hole with the peg You can buy replacement AccuPoint caps from your TOSHIBA authorized dealer Using the Fingerprint Sensor This product has a fingerprint utility installed for the purpose of enrolling and recognizing fingerprints By enrolling the ID and password onto the fingerprint authentication feature it is no longer necessar...

Page 61: ...ssed too hard onto the sensor and take care to ensure that the center of the fingerprint is touching the sensor before swiping Either of these conditions might cause fingerprint reading to fail Check the center of the fingerprint whorl before swiping and then ensure this is swiped along the center line of the sensor There is a possibility of authentication failures if the finger is swiped too quic...

Page 62: ...ter taking a bath Injured finger Wet finger Soiled or oily finger Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll two or more fingers Enroll additional fingers if a recognition failure often occurs when using already enrolled fingers Check the condition of your finger Any conditions which have changed since enrollment such as ...

Page 63: ...s The recognition success rate might differ from user to user Set up Fingerprint Registration Use the following procedure when first using fingerprint authentication In use the fingerprint authentication system uses the same username and password as defined within the Windows operating system If no Windows password has been configured you must do this before starting the fingerprint registration p...

Page 64: ...e the fingerprint data for the currently logged in user Click an enrolled finger you want to delete Do you want to delete message box appears on the screen and then click OK If you want to delete other fingerprints repeat this step If only one fingerprint is registered the message At least one fingerprint is required appears after clicking OK You are not allowed to delete a unique fingerprint 3 Cl...

Page 65: ...o replace the keyboard based User Password authentication system when booting up If you do not want to use the fingerprint authentication system for password authentication when booting up but prefer to use the keyboard based system instead follow the on screen instructions when the Fingerprint System Authentication screen is displayed This will switch the password input screen across to the keybo...

Page 66: ...ity prior to enabling and configuring the Pre Boot authentication and Single Sign On feature You should check that your fingerprint is enrolled before configuring the settings 1 Logon as Administrator means a user has administrator privileges 2 In the TOSHIBA Fingerprint Utility main menu click Run As Administrator 3 User Account Control window is displayed Click Yes 4 Swipe your finger across the...

Page 67: ...ruction Manual for Safety and Comfort for detailed precautions and handling instructions The battery pack can explode if not replaced used handled or disposed of properly Use only batteries recommended by TOSHIBA as replacements Charge the battery pack only in an ambient temperature from 5 through 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deter...

Page 68: ...ter for a long time In such cases do the following 1 Fully discharge the battery with the power on until the system automatically turns itself off 2 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power 3 Charge the battery until the DC IN Battery indicator glows white Repeat these steps two or three times until the battery recovers normal capaci...

Page 69: ... to begin with How you use optional devices such as a USB device to which the battery supplies power Where you store your programs and data Whether you close the display panel when you are not using the keyboard closing the display saves power The environmental temperature operating time decreases at low temperatures System Sleep Mode System Hibernation Mode Display power off period Whether you en...

Page 70: ...if DC IN Battery indicator does not glow this indicates that power is not being supplied Check the connections for the AC adaptor and the power cord 5 Charge the battery pack until the DC IN Battery indicator glows white Wireless WAN Device Some models are equipped with the Wireless WAN device This device gives you the ability for a high speed connection to the Internet corporate intranet and your...

Page 71: ... of the slot Figure 4 4 Open the SIM card tray with the eject hole Z30 B 1 Figure 4 5 Open the SIM card tray with the eject hole Z40 B 1 1 Eject hole 5 Place the SIM card into the SIM card tray with the metal connectors facing up 6 Insert the SIM card tray into the SIM card slot and push the center of the tray to close it Press gently until it locks into place Figure 4 6 Installing the SIM Card Z3...

Page 72: ...e eject hole Gently pull to open the SIM card tray 3 Remove the SIM card from the SIM card tray 4 Insert the SIM card tray back into the SIM card slot GPS Function Your computer might include a built in GPS Global Positioning System The performance of GPS varies depending on the environment Failure to pinpoint a location might happen Your current location might not be shown depending on the status...

Page 73: ... the computer s default settings might cause a malfunction in LAN operation Check with your LAN administrator regarding set up procedures If you are using Gigabit Ethernet LAN 1000 megabits per second 1000BASE T be sure to connect with a CAT5e cable or higher You cannot use a CAT3 or CAT5 cable If you are using Fast Ethernet LAN 100 megabits per second 100BASE TX be sure to connect with a CAT5 cab...

Page 74: ...etwork connection Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices such as digital cameras and Personal Digital Assistants Keep foreign objects out of the memory media slot Never allow metal objects such as screws staples and paper clips to enter the comput...

Page 75: ...n to the logo when purchasing The SD memory card logo is The SDHC memory card logo is The SDXC memory card logo is The maximum capacity of SD memory cards is 2 GB The maximum capacity of SDHC memory cards is 32 GB The maximum capacity of SDXC memory cards is 128 GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do s...

Page 76: ... cards have a limited lifespan so it is important to back up important data Do not write to a card if the battery power is low Low power might affect writing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect feature Memory media cards have a write protect function SD Card SD memory card SD...

Page 77: ...Failure to do so might cause data loss Removing memory media The following instructions apply to all types of supported media devices To remove memory media do the following 1 Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2 Select memory media 3 Push the memory media until you hear a click to partially release it 4 Grasp the media and remove it If you remove the memo...

Page 78: ...t Card into the Smart Card slot with the metal connectors facing up 2 Press the Smart Card gently to ensure a firm connection is made The computer will identify the Smart Card and display an icon in the Windows Taskbar When inserting a Smart Card into the Smart Card slot make sure to confirm that the card is oriented correctly before inserting Insert the Smart Card until it reaches the end of the ...

Page 79: ...l display Your computer comes with a built in display but you can also connect other external displays via available ports on the computer External RGB monitor port An external analog monitor can be connected to the External RGB monitor port on the computer To connect an external analog monitor do the following 1 Connect the RGB cable to the External RGB monitor port There are no fastening screws ...

Page 80: ...s including televisions can be connected via the HDMI out port To connect an HDMI compatible display device do the following To connect a device to the HDMI out port you must purchase a suitable HDMI cable 1 Plug one end of the HDMI cable into the HDMI in port of the HDMI display device 2 Plug the other end of the HDMI cable into the HDMI out port on your computer 3 Turn the HDMI display device s ...

Page 81: ...he operating system can automatically detect identify and set up the display settings You can also manually manage how the external displays work and change the display settings by pressing P while holding down the Windows key If you disconnect the external display before you turn off the computer s power be sure to switch to the internal display When you change the display output device the audio...

Page 82: ...y ports on the Port Replicator or on your computer some software might show different type of ports which you connected When connecting an AC Adaptor to the Port Replicator use only the AC Adaptor included with Port Replicator Do not use the computer s AC Adaptor Refer to the Port Replicator s User s Manual for more details To dock your computer in the Port Replicator do the following 1 Align the ...

Page 83: ...nel only one port can function at a time Security lock A security lock enables you to anchor your computer to a desk or other heavy object in order to help prevent unauthorized removal or theft The computer has a security lock slot into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ f...

Page 84: ...i Speed Port Replicator III 180W 120W TOSHIBA Hi Speed Port Replicator III 180W 120W provides several kinds of ports Refer to the Port Replicator s User s Manual for more details Sound System and Video mode This section describes some of the audio control functions Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows To laun...

Page 85: ...ck environment DTS Studio Sound is provided with some models It provides the following features Advanced audio rendering to match 2D and 3D video content for enveloping surround sound Accurate placement of audio cues for immersive surround sound from any PC speaker configuration laptop desktop speakers or headphones Broad sweet spot with elevated sound image Maximum volume output delivering maximu...

Page 86: ...r Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction Default Format You can change the sample rate and bit depth of sound Headphone Microphone selection To change the type of headphone or microphone do the following 1 Plug a headphone or microphone into the headphone microphone combo jack 2 Double click on the circle ...

Page 87: ...If that occurs adjust the resolution of display lowering it until the screen is displayed properly User s Manual 4 33 ...

Page 88: ...xt size on the display and on the title bar of windows by changing the scaling of the text size When the scaling is smaller more information appears on the display simultaneously but the text size becomes smaller When the scaling is larger less information appears on the display simultaneously but the text size becomes larger You can install Split Screen utility by yourself Split Screen utility en...

Page 89: ...me devices to reduce electric power consumption You can realize measurable power savings by using it continuously TOSHIBA eco Utility helps control the power consumption of your computer Various information can help you understand your degree of contribution to the environment Furthermore this utility contains Peak shift function that can help reduce power usage during periods of peak demand by sh...

Page 90: ...s view TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption battery health and system cooling informing you of significant system conditions This application recognizes the system and individual component serial numbers and tracks specific activities related to their usage To access this utility click PC Hea...

Page 91: ...tions System automatic Sleep Hibernation Mode 1 This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time This can be specified in the Power Options Power on password Two levels of password security supervisor and user are available to prevent unauthorized access to your computer Intelligent power supp...

Page 92: ...re you left off Hibernation Mode This feature lets you turn off the power to the computer without exiting from your software The contents of main memory are automatically saved to the internal storage drive so that when you next turn on the power again you can continue working right where you left off You must enable the Hibernation Mode before using this feature Refer to the Starting Hibernation ...

Page 93: ...er automatically shuts down to prevent any damage In this instance all unsaved data in memory will be lost TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security User and Supervisor Passwords set by the TOSHIBA Password Utility function are different from the Windows password User Password To start the utility click Password Utility under TOSHIBA group in th...

Page 94: ...r delete the HDD SSD Password or HDD SSD Master Password Refer to TOSHIBA Setup Utility section for further information If you forget your HDD SSD User Password TOSHIBA will NOT be able to assist you and your internal storage drive will be rendered COMPLETELY and PERMANENTLY INOPERABLE TOSHIBA will NOT be held responsible for any loss of any data any loss of use or access to your internal storage ...

Page 95: ...ree times in a row or if you do not enter the password within 1 minute the computer shuts off In this case some features that can power on the computer automatically Wake up on LAN Task Scheduler etc might not work You must turn the computer back on to retry password entry TOSHIBA System Settings TOSHIBA System Settings is the TOSHIBA configuration management tool available through the Windows ope...

Page 96: ...ditions while undocking Advanced Options Allows you to set conditions for a specific device or function The settings or options explained here might vary depending on the model you purchased After you changed the settings a dialog box might appear to prompt you that the changes will take effect after the computer is restarted Make sure to restart your computer immediately to apply these changes US...

Page 97: ...al devices connected to the USB bus power DC5V function that interfaces with the power ON OFF of the computer might always be in an operational state When there is a current overflow of the external devices connected to the compatible ports USB bus power DC5V supply might be stopped for safety reasons When Sleep and Charge function is enabled the USB Wakeup function might not work for compatible p...

Page 98: ...ery life by moving the slider bar If the remaining battery life falls below the setting the Sleep and Charge function is stopped This setting is only available when the Function under Battery Mode is enabled System ON CDP Charge This function enable disable CDP Charging Downstream Port to use rapid USB charge while the computer is powered on When System ON CDP Charge Mode is enabled your computer ...

Page 99: ...alities and USB information date of initial system use and also computer and device usage that is power settings battery temperature and recharging for models with battery CPU memory backlight illumination time and temperatures for various devices The collected information is not limited to the examples specified here The stored data uses a very small portion of the total internal storage capacity...

Page 100: ...ystem functions and collecting information A message is displayed if any changes which might interfere with the operation of the program are detected Follow the instructions displayed on screen in the message Using the Hard Disk Drive HDD Protection Some models have the function for reducing the risk of damage on the HDD Using an acceleration sensor built into the computer HDD Protection detects v...

Page 101: ... Taskbar There are the following conditions for HDD Protection icon Normal TOSHIBA HDD Protection is enabled Protection TOSHIBA HDD Protection is active The HDD head is in a safe position OFF TOSHIBA HDD Protection is disabled Detection Level There are four sensitivity levels in which vibrations impacts and their similar signs are detected can be set to OFF 1 2 and 3 in ascending order Level 3 is ...

Page 102: ...e disk begins to rotate again Click 3D Viewer button to start This 3D object virtually represents the computer s internal HDD This representation might vary from the actual number of disks disk rotation head movement part size shape and direction This feature might use a large amount of CPU and memory on some models The computer might become slow or sluggish when attempting to run other applicatio...

Page 103: ... the CPU Operate the computer at full power Do not use power saving features Do not write to the media when the virus check software is running Wait for it to finish then disable virus detection programs including any software that checks files automatically in the background Do not use utilities including those intended to enhance internal storage drive access speed They might cause unstable oper...

Page 104: ...ly received it To perform this restoration do the following When you reinstall the Windows operating system the internal storage drive will be reformatted and all data will be lost Make sure to use the default Boot Mode option in TOSHIBA Setup Utility before restoring 1 Click the power icon on the Start screen and select Restart 2 Hold down the F2 key and then release this key one second after the...

Page 105: ...h can be used to restore pre installed software in the event of a problem If you set up your internal storage drive again later do not change delete or add partitions in a manner other than specified in the manual otherwise you might find that space for the required software is not available In addition if you use a third party partitioning program to reconfigure the partitions on your internal st...

Page 106: ...k Update and recovery under PC settings and then click Recovery 3 Click Get started under Remove everything and reinstall Windows 4 Follow the on screen instructions to finish the recovery User s Manual 5 19 ...

Page 107: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 108: ...racters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you ...

Page 109: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Page 110: ...rating System instead of desired advanced options do the following 1 Click the power icon on the Start screen and then select Restart 2 Hold down the corresponding key and then release this key one second after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripher...

Page 111: ...he power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton cloth If the AC adaptor still does not power the computer you should contact TOSHIBA Support Battery If you suspect a problem with the ba...

Page 112: ... TOSHIBA Setup Utility Refer to the TOSHIBA Setup Utility section for further information 2 Set the date in the System Date field 3 Set the time in the System Time field 4 Follow the on screen instructions to proceed Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is...

Page 113: ...uld run the disk defragmentation utility to check the condition of your files and the HDD Refer to the operating system s documentation or online Help File for further information on operating and using the defragmentation utility As a last resort you should reformat the HDD and then reload the operating system and all other files and data If you are still unable to resolve the problem contact TOS...

Page 114: ... Hardware and Sound Mouse under Windows System group in the Apps view 2 In the Advanced tab click Advanced feature settings Device Select On screen pointer does not respond to pointing device operation In this instance the system might be busy Try moving the mouse again after waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double ...

Page 115: ...tem group in the Apps view If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure that it is firmly attached D...

Page 116: ... to the documentation supplied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in orde...

Page 117: ...ing methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function cannot be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery discharges during h...

Page 118: ...or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you might be experiencing feedback from either the internal microphone or...

Page 119: ...ternal monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor m...

Page 120: ... LAN administrator Wireless LAN Problem Procedure Cannot access Wireless LAN Make sure that the wireless communication function of the computer is on If problems persist contact your LAN administrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that the Bluetooth Manager application is run...

Page 121: ...n supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current ...

Page 122: ... millimeters 316 w x 227 d x 15 9 19 9 h millimeters touch screen models Z40 B 338 w x 236 d x 20 4 h millimeters 338 w x 236 d x 21 9 h millimeters touch screen models Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Condit...

Page 123: ...ed Video Signal O 2 CGV Green Video Signal O 3 CBV Blue Video Signal O 4 Reserved Reserved 5 GND Ground 6 GND Ground 7 GND Ground 8 GND Ground 9 5V Power Supply 10 GND Ground 11 Reserved Reserved 12 SDA Serial Data Signal I O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Serial Clock Signal O I O I Input to computer I O O Output from computer User s Manual 7 2 ...

Page 124: ...elgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250 V or 1 15P 125 V and three pin plug ...

Page 125: ...teroperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetoot...

Page 126: ...iberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of wireless products might be restricted by the proprietor of the building or responsible representatives of the organization These situations might for example include Using the wireless products equipment on board of airplanes or In a...

Page 127: ...y recommends that you enable encryption functionality otherwise your computer is open to illegal access by an outsider using a wireless connection If this occurs the outsider might illegally access your system eavesdrop or cause the loss or destruction of stored data TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof Ca...

Page 128: ...interference and or damage to LE LAN devices Bluetooth wireless technology Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mobile phones When it is enabled Bluetooth provides the wireless personal area network environment which is safe and trustworthy that is quick and easy Y...

Page 129: ... use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is required if WAS RLAN s are used outside own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This su...

Page 130: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 131: ...ilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5 25 5 35GHz et 5 65 5 85GHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL The term IC before the equipment certification number only signifies that th...

Page 132: ... Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range High power radars are allocated as primary users i e priority users of the bands 5 25 to 5 35GHz and 5 65 to 5 85GHz and that these radars could cause interference and or damage to LE LAN devices Taiwan Article 12 Without permission granted by the NCC any c...

Page 133: ...on systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off the source of emissions 3 Contact an authorized TOSHIBA service provider if you ...

Page 134: ...lation Conformity Certification and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications Business Law of Japan Intel Dual band Wireless AC 7265 Intel Dual band Wireless N 7265 Intel Wireless N 7265 The Name of the radio equipment 7265NGW DSP Research Inc Approval Number D140017003 Intel Dual band Wireless AC 316...

Page 135: ...model you purchased Using built in platform capabilities and popular third party management and security applications Intel AMT allows IT to better discover heal and protect their networked computing assets Consult with your system administrator about configurations of the AMT function before connecting to a network Disable the AMT function Intel AMT function is enabled by default and in a situati...

Page 136: ... contain at least one number 0 1 9 Must contain a mix of lower case a b z etc and upper case A B Z etc letter Must contain at least one special character of the following Underscore _ is considered the same as Roman alphabet characters and is not counted as a special character Key input is based on the US keyboard layout The following table shows examples of the special characters in US keyboard l...

Page 137: ...ng time runs out the system will automatically reset itself during setup This is the function of AMT configurations and is not an error Enabling the AMT function might cause the network LAN Enable Disable items to be no longer changeable in BIOS setup utility Consult with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for m...

Page 138: ... meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 86 F or 25 C 77 F at high altitude all temperature references are approximate and might vary depending on the specific computer model contact TOSHIBA support for details CPU performance might also vary from specifications due to design configuration Under some conditions your computer product ...

Page 139: ... 3 GB only Computers configured with a 64 bit operating system can address 4 GB or more of system memory Battery Life Battery life might vary considerably depending on product model configuration applications power management settings and features utilized as well as the natural performance variations produced by the design of individual components Published battery life numbers are achieved on se...

Page 140: ...le Graphics Memory is the total of as applicable Dedicated Video Memory System Video Memory and Shared System Memory Shared System Memory varies depending on system memory size and other factors Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic environment obstacles access point design an...

Page 141: ... the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of t...

Page 142: ...such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permi...

Page 143: ...IBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence FreeType License Issues The FreeType Project LICENSE 2006 Jan 27 Copyright 1996 2002 2006 by David Turner Robert Wilhelm and Werner Lemberg Introd...

Page 144: ...eplace year with the value from the FreeType version you actually use Legal Terms 0 Definitions Throughout this license the terms package FreeType Project and FreeType archive refer to the set of files originally distributed by the authors David Turner Robert Wilhelm and Werner Lemberg as the FreeType Project be they named as alpha beta or final release You refers to the licensee or person using t...

Page 145: ...form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not just the unmodified files If you use our work you must ...

Page 146: ...anted additions to the library and distribution If you are looking for support start in this list if you haven t found anything to help you in the documentation freetype devel nongnu org Discusses bugs as well as engine internals design issues specific licenses porting etc Our home page can be found at http www freetype org User s Manual 7 25 ...

Page 147: ...tic power off 5 4 hinges 3 9 3 18 opening 2 6 screen 3 9 3 18 Documentation list 2 1 Dual Pointing Device AccuPoint 4 5 Touch Pad 6 8 E Equipment checklist 2 1 External monitor problems 6 13 G Graphics Processing Unit 3 21 H Hard disk drive automatic power off 5 4 K Keyboard Function keys F1 F12 4 3 problems 6 6 Windows special keys 4 5 L LAN cable types 4 19 connecting 4 19 M Media care Card care...

Page 148: ... 8 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keyboard 6 6 Memory Media Card 6 7 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 12 TOSHIBA support 6 15 Touch Pad 6 8 USB device 6 10 USB mouse 6 9 R Recovery hard disk drive 5 18 Recovery Media 5 17 Restarting the computer 2 10 S SD SDHC SDXC Card formatting 4 21 note 4 21 Security lock 4 29 SIM car...

Page 149: ...U USB device problems 6 10 V Video mode 4 32 Video RAM 3 21 W Web Camera 3 9 3 18 Wireless communication 7 5 User s Manual Index 3 ...

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