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Satellite U920t series

User's Manual

6-15

Summary of Contents for U920t series

Page 1: ...User s Manual Satellite U920t series ...

Page 2: ...ing Started Equipment checklist 2 1 Conventions 2 1 Using your product for the first time 2 2 Turning off the power 2 8 Chapter 3 The Grand Tour Front 3 1 Left side 3 4 Right side 3 5 Back 3 6 Underside 3 8 Internal Hardware Components 3 8 Monitoring of power condition 3 12 Specifications 3 14 Chapter 4 Operating Basics Changing the Screen Orientation 4 1 Using the Touch Screen 4 1 The Keyboard 4 ...

Page 3: ...ures 5 3 TOSHIBA Password utility 5 5 TOSHIBA System Settings 5 7 TOSHIBA Media Player by sMedio TrueLink 5 14 TOSHIBA PC Health Monitor 5 15 System Recovery 5 16 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Index Glossary Satellite U920t series User s Manual iii ...

Page 4: ...ng conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy The instr...

Page 5: ...n FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used...

Page 6: ...e California 92618 1697 Telephone 949 583 3000 EU Declaration of Conformity This product is carrying the CE Mark in accordance with the related European Directives Responsible for CE Marking is TOSHIBA Europe GmbH Hammfelddamm 8 41460 Neuss Germany The complete and official EU Declaration of Conformity can be found on TOSHIBA s web site http epps toshiba teg com on the Internet CE compliance This ...

Page 7: ...and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA The consequen...

Page 8: ...du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicat...

Page 9: ...nding on the country and region where you purchased REACH Compliance Statement The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH reg...

Page 10: ...UNDER THE AVC THE VC 1 AND MPEG 4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LI...

Page 11: ... OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCL...

Page 12: ...tributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display ...

Page 13: ...iency Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommends that you ...

Page 14: ...n electric blanket or heater Never cover or block the air vents including those located at the base of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fir...

Page 15: ...ce ports as this can become hot The surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor you should disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to th...

Page 16: ...reless technology as defined by the Bluetooth Special interest Group Please note that it is not possible to confirm the operation of all functions of all Bluetooth devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly CAUTION about Wireless Devices The wireless devices have not completed verification of connectio...

Page 17: ...presentatives of the organization These situations may for example include Using the Wireless products equipment on board of airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you a...

Page 18: ...s in Europe Italy For private use a general authorization is required if WAS RLAN s are used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew...

Page 19: ...AN operation the above 2 4GHz and 5GHz channel limitations apply for outdoor usage The user should use the wireless LAN utility to check the current channel of operation If operation is occurring outside of the allowable frequencies for outdoor use as listed above the user must contact the applicable national spectrum regulator to request a license for outdoor operation Canada Industry Canada IC T...

Page 20: ...sure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits Nevertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration the distance between the antenna and the user should not be less than 20cm Please refer t...

Page 21: ...ency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere with any of the equi...

Page 22: ...bout the JEITA 5GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications Business Law of Japan Intel Centrino Wireless N 2230 Wireless LAN and Bluetooth The Name of the radio e...

Page 23: ... Chad Chile Colombia Comoros Costa Rica Croatia Czech Republic Denmark Djibouti Ecuador El Salvador Estonia Finland France Gambia Georgia Germany Greece Guatemala Guinea Equatorial Guinea Honduras Hungary Iceland India Indonesia Ireland Israel Italy Ivory Coast Japan Kazakhstan Kyrgyzstan Latvia Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Malta Mauritius Mex...

Page 24: ...ery power instead of AC power use of certain multimedia computer generated graphics or video applications use of standard telephone lines or low speed network connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280...

Page 25: ...amount of main system memory available for other computing activities The amount of main system memory allocated to support graphics may vary depending on the graphics system applications utilized system memory size and other factors If your computer is configured with more than 3 GB memory the memory might be displayed as approximately 3 GB only depending on the computer s hardware specifications...

Page 26: ...rating systems such as Microsoft Operating System and or pre installed software applications or media content Actual formatted capacity may vary LCD Over a period of time and depending on the usage of the computer the brightness of the LCD screen will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen will d...

Page 27: ...dia Messages Messages are used in this manual to bring important information to your attention Each type of message is identified as shown below Indicates a potentially hazardous situation which could result in death or serious injury if you do not follow instructions Pay attention A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage ...

Page 28: ...er cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and operating procedures HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD instead of a hard d...

Page 29: ... to access the desktop that you re already familiar with Start screen You can go to the Start screen by clicking the Start charm You can also use the Windows logo key on your keyboard to go to Start screen For detailed information please refer to the Windows Help and Support Using your product for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information...

Page 30: ...iods of time and under certain conditions may result in data loss Before you install a device or application save any data in memory to the SSD or other storage media Failure to do so may result in the loss of data About the computer mode The computer can be used as a tablet computer a normal laptop computer or a photography computer In this manual the corresponding uses are called Tablet mode Lap...

Page 31: ...oth the left and right sides 2 Slowly slide the display panel along the main body with two hands Please carefully slide out the display panel evenly from both sides without excessive or sudden force 3 Slide the display panel to the end as far as you can 4 While holding down the main body with your palms to ensure the main body of the computer is not raised slowly lift the display panel with your f...

Page 32: ...ecting the AC adaptor Attach the AC adaptor when you need to charge the battery or you want to operate from AC power It is also the fastest way to get started because the battery pack will need to be charged before you can operate from battery power Satellite U920t series User s Manual 2 5 ...

Page 33: ...r electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug When you connect the AC adaptor to the c...

Page 34: ...o the computer 1 2 1 DC IN 19V jack 2 DC output plug 3 Plug the power cord into a live wall outlet the DC IN Battery indicator on the front of the computer should glow Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Monitoring of power condition section for more information After you turn on the power for th...

Page 35: ...r of your screen you will find a list of charms with different demands including basic tasks such as turning off the power and advanced PC settings You can also find the settings and features that you re familiar with by clicking the Desktop tile from the Start screen For detailed information on what is new and how to operate Windows 8 please refer to the Windows Help and Support Turning off the p...

Page 36: ...eed to restart the computer there are three ways this can be achieved In the Settings charm click Power and then select Restart Press CTRL ALT and DEL simultaneously once to display the menu window and then select Restart by clicking the power icon in the lower right corner Press the power button and hold it down for five seconds Once the computer has turned itself off wait between ten and fifteen...

Page 37: ...ys can only be used if the Wake up on Keyboard option is enabled within the TOSHIBA System Settings If the computer enters Sleep Mode while a network application is active the application might not be restored when the computer is next turned on and the system returns from Sleep Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options To use t...

Page 38: ...red Please note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer Save your data While entering Hibernation Mode the computer saves the contents of memory to the SSD However for safety sake it is best to save your data manually Data will be lost if you disconnect the AC adaptor before the save is completed Do not switch to Hibernation Mo...

Page 39: ...when you press the power button or close the lid In order to define these settings you can follow the steps as described below 1 Click Power Options and then click Choose what the power button does 2 Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid 3 Click the Save changes button Data save in Hibernation Mode When you turn off the power in Hib...

Page 40: ...gal Footnote Non applicable Icons For more information regarding Non applicable Icons please refer to the Legal Footnotes section Please handle your computer carefully to avoid scratching or damaging the surface Front The following figures show the front of the computer Figure 3 1 Front of the computer with display panel closed 1 2 3 Satellite U920t series User s Manual 3 1 ...

Page 41: ...rance depends on the model you purchased DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge white indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor Please refer to the Monitoring of power condition section for more information on this feature Power indicator The Power indicator nor...

Page 42: ...ecording video or taking photographs Web Camera LED front The Web Camera LED glows when the Web Camera is operating Do not point the web camera directly at the sun Do not touch or press strongly on the web camera lens Doing so may reduce image quality Use an eyeglass cleaner cleaner cloth or other soft cloth to clean the lens if it becomes dirty Ambient light sensor Ambient light sensor can detect...

Page 43: ...anipulate text and graphics as designated by the on screen pointer NFC Near Field Communication detection area NFC Near Field Communication initiates interactions immediately between people and objects close the computer NFC enables quick ad hoc connections from PC to PC or PC to device through simple physical touch without the pre requisite of formal pairing The interactions are intended to be qu...

Page 44: ...le In view of this it may be noted that some functions associated with a specific device might not operate properly USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious i...

Page 45: ...information Back The following figure shows the computer s back Figure 3 5 The back of the computer with display panel closed 1 2 3 3 4 Figure 3 6 The back of the computer with display panel opened 7 7 5 6 3 3 1 Universal Serial Bus USB 3 0 port 5 Camera back 2 HDMI out port 6 Camera flash back 3 Cooling vents 7 Wireless communication antennas not shown 4 DC IN 19V jack Provided with some models P...

Page 46: ...time of purchase using the wrong AC adaptor can cause damage to the computer Camera back Your computer is equipped with a front Web Camera and a back camera used for recording video or taking photographs Camera flash back This LED flash can be used as a light source when the ambient light is not bright Wireless communication antennas Some computers in this series are equipped with the Wireless LAN...

Page 47: ... the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the cooling vents surface using a soft cloth Stereo speakers The speakers emit sound generated b...

Page 48: ...el open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop Desktop Assist Support Recovery TOSHIBA PC Diagnostic Tool Legal Footnote CPU For more information regarding CPU please refer to the Legal Footnotes section Solid State Drive The capacity of the Solid State Drive varies depending on the model To check which type of SSD is included in your model open the TOSHIBA PC Diagnostic Tool U...

Page 49: ...erified by clicking the Advanced settings button in the Screen Resolution window Memory module The memory module is installed in the computer Legal Footnote Memory Main System For more information regarding Memory Main System please refer to the Legal Footnotes section Display controller The display controller interprets software commands into hardware commands that turn particular parts on the sc...

Page 50: ...elect the Display Power Saving Technology check box Intel Rapid Start Technology Your computer supports Intel Rapid Start Technology which enables the computer to change to Hibernation Mode from Sleep Mode after a specified period of time With the Intel Rapid Start Technology the Windows can rapidly resume from Hibernation Mode and battery life will be longer than when in Sleep Mode Intel Rapid St...

Page 51: ...nnot be deleted even if Intel Rapid Start Technology is disabled Intel Rapid Start Technology can be used only for Windows 8 Intel Rapid Start Technology cannot be used in models that do not equipped with a Solid State Drive The Windows restore time from Hibernation Mode depends on the amount of system memory used in the computer Monitoring of power condition Power conditions The computer s operat...

Page 52: ...der to recharge the battery Indicates a problem with the power supply You should initially try plugging the AC adaptor into another power outlet if it still does not operate properly you should contact your reseller or dealer Amber Indicates the AC adaptor is connected and the battery is charging White Indicates the AC adaptor is connected and the battery is fully charged No light Under any other ...

Page 53: ...nditions the indicator does not light Specifications This section summarizes the computer s technical specifications Physical Dimensions Size Approximately 326 5 w x 213 d x 19 9 h millimeters not including parts that extend beyond the main body The physical dimensions may vary depending on the model you purchased Environmental Requirements Conditions Ambient temperature Relative humidity Operatin...

Page 54: ...ire size Minimum 0 75 mm2 Current rating Minimum 2 5 amperes Certification agencies China CQC U S and Canada UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power ...

Page 55: ... S National Electrical code handbook and the Canadian Electrical Code Part II The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia Europe and China USA UL approved United Kingdom BS approved Australia AS approved Europe Approved by the appropriate agency Canada CSA approved China CCC approved Satellite U920t series User s Manual 3 16 ...

Page 56: ...scape mode If you are operating the computer in Laptop mode or in Photography mode the screen orientation will always be in Landscape mode Always make sure to keep the Web camera on the top landscape mode or on the left Portrait mode while rotating the screen Avoid having direct contact with the other edges of the hand held device while the wireless device is turned on and transmitting Only factor...

Page 57: ...creen to move through what s on the screen Swipe Quickly move your finger across the surface of the screen without pausing when you first touch it Swipe from the right or left edge for system commands and swipe from the bottom or top edge for app commands For details and more advanced touch screen gestures to interact with Windows 8 please refer to Help Support The Keyboard The computer s keyboard...

Page 58: ...hat enable disable or configure specific features Please note that some software may disable or interfere with soft key operations and that the soft key settings are not restored when the computer returns from Sleep Mode You can configure the Function Keys Mode by selecting the Special function mode or Standard F1 F12 mode Please refer to the TOSHIBA System Settings section Function keys let you e...

Page 59: ...FN 1 Reduces the icon size on the desktop or the font sizes within one of the supported application windows FN 2 FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Space FN Space Changes the display resolution FN FN Turns the keyboard backlight on or off This function is supported with some models Some functions will show the toast notif...

Page 60: ...o radio interference or magnetic fields Interference from a microwave oven or other source can disrupt Wi Fi or Bluetooth operation Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device Radio waves may affect pacemaker or medical device operation possibly resulting in serious injury Follow the instruction of your medical ...

Page 61: ...as specified under the appropriate standard the actual transmission speed will be lower than the theoretical maximum speed Setting 1 Please make sure that the Wireless Communication function is on 2 Click Desktop Desktop Assist Control Panel Network and Internet Network and Sharing Center 3 Click Set up a new connection or network 4 Follow the wizard You will need the name of the wireless network ...

Page 62: ... 2400 2483 5 MHz Revision b g and n The range of the wireless signal is related to the transmit rate of the wireless communication Communications at lower transmit range may travel larger distances The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the rad...

Page 63: ...d with the electronic help files supplied with the software This Bluetooth Stack is based on the Bluetooth specification depending on the model you purchased However TOSHIBA cannot confirm the compatibility between any computing products and or other electronic devices that use Bluetooth other than TOSHIBA notebook computers Release Notes related to the Bluetooth Stack for Windows by TOSHIBA 1 Fax...

Page 64: ... change the Real Time Clock settings in the BIOS setup utility Please refer to Troubleshooting for further information The RTC battery does not charge while the computer is turned off even if the AC adaptor is attached Care and use of the battery pack This section provides the important safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for Sa...

Page 65: ...he charging time when the computer is on is affected by ambient temperature the temperature of the computer and how you are using the computer if you make heavy use of external devices for example the battery might scarcely charge at all during operation Battery charging notice The battery may not begin charging immediately under the following conditions The battery is extremely hot or cold if the...

Page 66: ...with the current power consumption Please be aware that the actual remaining operating time may differ slightly from the calculated time With repeated discharges and recharges the battery s capacity will gradually decrease In view of this it will be noted that an often used older battery will not operate for as long as a new battery even when both are fully charged Maximizing battery operating tim...

Page 67: ...computer s power if it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC a...

Page 68: ...ard microSD card adaptor and microSD card MultiMediaCard MMC Memory media This section provides the important safety precautions in order to handle your memory media Points to note about the memory media card SD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy ...

Page 69: ...luding the protected area you will need to obtain an appropriate application that applies the copy protection system Media care Observe the following precautions when handling the card Do not twist or bend cards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After us...

Page 70: ...eas are face down 2 Insert the memory media into the Memory media slot on the right side of the computer 3 Press the memory media gently to ensure a firm connection is made Figure 4 7 Inserting a memory media 1 2 1 Memory media slot 2 Memory media Make sure memory media is oriented properly before you insert it If you insert the media in wrong direction you may not be able to remove it When insert...

Page 71: ... the miniSD microSD Card while leaving the adaptor in the Memory media slot HDMI Device An HDMI display device can be connected to the HDMI out port on the computer To connect the HDMI display device follow the steps as detailed below As the port operation of all HDMI High Definition Multimedia Interface display devices have not been confirmed some HDMI display devices may not function properly Co...

Page 72: ...al monitor that you have connected to the computer select a different playback device 4 Click the Set Default button if it is available 5 Click OK to close the Sound dialog Settings for display video on HDMI To view video on the HDMI display device be sure to configure the following settings otherwise you may find that nothing is displayed Be sure to use the function key to select the display devi...

Page 73: ...peaker icon on the Taskbar and then select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the Speakers slider To adjust the volume level of an application that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click on the speaker icon on the Taskbar...

Page 74: ...re information software information and language setting Power Management The audio controller in your computer can be turned off when the audio function is not used To adjust the configuration of audio power management click the Power Management button When audio power management is enabled the circle button at the upper left of the Power Management is blue and convex When audio power management ...

Page 75: ...ide a bag or box Among dense trees When there is an obstacle person or object in the front of the antenna Underground tunnel underground or underwater Buildings streets or residential areas Near to the high voltage cables Bad weather such as heavy rain or snow Computer Handling This section explains computer handling and maintenance Cleaning the computer To help ensure long trouble free operation ...

Page 76: ...ther the computer and or the card resulting in product failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Heat dispersal To protect against overheating the processor is equipped with an internal temperature sensor...

Page 77: ...make the use and configuration of the computer easier To access this utility click Desktop Desktop Assist TOSHIBA PC Diagnostic Tool The TOSHIBA PC Diagnostic Tool will display basic system configuration information and allow the functionality of some of the computer s built in hardware devices to be tested For details on TOSHIBA PC Diagnostic tool see the help file TOSHIBA Password utility This u...

Page 78: ...ower To access this utility click Desktop Desktop Assist Tools Utilities eco Utility For details on TOSHIBA eco Utility see the help file TOSHIBA Media Player by sMedioTrueLink This software is a multimedia player which can be used to play back video music and photo TOSHIBA Media Player can play back contents on a local library home network SkyDrive To access it click the Media Player icon on the ...

Page 79: ...conditions This application recognizes the system and individual component serial numbers and will track specific activities related to their usage TOSHIBA Resolution Plug in for Windows Media Player The plug in lets you upconverts wmv and mp4 videos on Windows Media Player For more information please refer to the TOSHIBA Resolution Plug in for Windows Media Player Help To access it click Desktop ...

Page 80: ... Power Options Power on password Two levels of password security supervisor and user are available to prevent unauthorized access to your computer Intelligent power supply 1 A microprocessor in the computer s intelligent power supply detects the battery s charge automatically calculates the remaining battery capacity and protects electronic components from abnormal conditions such as a voltage ove...

Page 81: ...ue working right where you left off Refer to the Turning off the power section for more details USB Wakeup function This function restores the computer from Sleep Mode depending on the external devices connected to the USB ports For example if a mouse or USB keyboard is connected to a USB port clicking the mouse button or pressing the keyboard will wakeup the computer TOSHIBA Password utility The ...

Page 82: ...ent password correctly Owner String text box You can use this box to associate text with the password After you enter text click Apply or OK When the computer is started this text will be displayed together with the prompt asking you to enter a password You can use BIOS Setup to set change or delete the HDD Password or HDD Master Password To start BIOS Setup press and hold the F2 key and then turn...

Page 83: ...rd is necessary only if the computer was shut down in Hibernation mode or boot mode not in Sleep mode and Restart To enter a password manually follow the steps as detailed below 1 Turn on the power as described in the Getting Started section The following message will appear in the screen Enter Password At this point the function keys do not work They will function after you enter the password 2 E...

Page 84: ...and closes the TOSHIBA System Settings window Cancel Closes the window without accepting your changes Apply Accepts all your changes without closing the TOSHIBA System Settings window Some options shown in grey are possible to confirm their status General This window displays the installed BIOS version date and EC version Set all settings to default Return all values to the factory default setting...

Page 85: ...e external devices please contact the device manufacturer or check the specifications of the external devices thoroughly before use Using the sleep and charge function to charge external devices will take longer than charging the devices with their own chargers If Sleep and Charge function is enabled the computer s battery will discharge during hibernation or when the computer is turned off It is ...

Page 86: ...orts while the computer is turned off Some external devices cannot use High Current Mode 2 0A Mode As for the specifications of the external devices please contact the device s manufacture or check the specifications of the external device thoroughly before use It is recommended that AC adaptor be connected to the computer while using High Current Mode Never use USB devices and cables not supporti...

Page 87: ...e boot settings Boot Priority Options This option allows you to set the priority for booting the computer Click the Up and Down buttons to adjust the priority To change the boot drive follow the steps below 1 Hold down F12 and boot the computer Release the F12 key one second after the computer is power on 2 Use the up and down cursor keys to select the boot device you want and press ENTER If your ...

Page 88: ...e USB memory device can be used to start the computer as though it were a floppy diskette based on the floppy diskette drive settings within the Boot Priority option detailed previously Keyboard This tab allows you to set conditions for the Keyboard Function Keys mode This feature allows you to configure the Function Keys Mode Please refer to the Function Key section for more information about fun...

Page 89: ...certain external devices even if they are compliant with the USB specifications In those cases use a USB port without USB Sleep and Charge function or disable System ON CDP Charge Mode It is recommended that AC adaptor be connected to the computer while using the System ON CDP Charge Mode When your computer battery capacity is too low to continue System ON CDP Charge Mode may not work In those cas...

Page 90: ...e files may not be able to play back normally TOSHIBA Media Player can only support resolution higher than 1280x800 It is recommended that the AC adaptor be connected while TOSHIBA Media Player is running Power saving features may interfere with smooth playback When TOSHIBA Media Player is used with a battery power set the Power Options to Balance The screen saver is disabled while TOSHIBA Media P...

Page 91: ...The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption battery health and the system cooling informing you of significant system conditions This application recognizes the system and individual component serial numbers and will track specific activities related to the computer and their usage The collected information includes device o...

Page 92: ...e notification area then click the Enable PC Health Monitor message the first time you run the application and Run PC Health Monitor every time thereafter No matter which method is used the TOSHIBA PC Health Monitor explanation screen will be displayed Clicking Next will display the PC Health Monitor Software Notice Acceptance screen Please carefully read the information displayed Selecting ACCEPT...

Page 93: ...ff or Sleep Hibernate while writing or rewriting the media Set the computer on a level surface and avoid places subjected to vibrations such as airplanes trains or cars Do not use on an unstable surface such as a stand A recovery image of the software on your computer is stored on the Hard Disk Drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select e...

Page 94: ...s not load the Recovery options please refer to the Troubleshooting section In the BIOS setup screen select Advanced System Configuration Boot Mode UEFI Boot Default If you set the Boot Mode as CSM Boot the recovery media created by Recovery Media Creator will NOT be able to restore If you create a recovery image using advanced recovery tools from Control Panel please also make sure to use the def...

Page 95: ...Recovery Solid State Drive A portion of the total Solid State Drive space is configured as a hidden recovery partition This partition stores files which can be used to restore pre installed software in the event of a problem If you subsequently set up your Solid State Drive again do not change delete or add partitions in a manner other than specified in the manual otherwise you may find that space...

Page 96: ...ection You can also perform the restoration through PC settings in the operating system 1 Click the Settings charm and click Change PC settings 2 Click General under PC settings 3 Select the options you desired and follow the on screen instructions Satellite U920t series User s Manual 5 20 ...

Page 97: ...apter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this checklist are ...

Page 98: ...Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you see Do y...

Page 99: ...CTRL ALT and DEL simultaneously once then click Start Task Manager The Windows Task Manager window appears 2 Select the program you want to close then click End Task Closing the failed program should allow you to continue working If it does not continue with the next step 3 Close the remaining programs one by one by selecting the program name then End Task Closing all programs should allow you to ...

Page 100: ...l display panel SSD Memory Media Card Pointing device USB device Sound system Wireless LAN Bluetooth Power When the computer is not plugged into an AC power outlet the battery pack is the primary power source However your computer also has a number of other power resources including an intelligent power supply and a Real Time Clock RTC battery all of which are interrelated with any one having the ...

Page 101: ...d check the status of the DC IN Battery indicator Problem Procedure Battery doesn t power the computer The battery may be discharged connect the AC adaptor to recharge the battery Battery doesn t charge when the AC adaptor is attached If the battery is completely discharged it will not begin charging immediately in these instances you should wait a few minutes before trying again If the battery st...

Page 102: ...d problems can be caused by the setup and configuration of the computer please refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard ...

Page 103: ...to the Boot Priority Options section for further information Slow performance The files on the SSD may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Solid State Drive Please refer to the operating system s documentation or online Help File for further information on operating and using the Defragmentation utility As a la...

Page 104: ...re The Touch Pad does not work Check the Device Select settings Click Desktop Desktop Assist Control Panel Hardware and Sound Mouse Pressing function keys to enable On screen pointer does not respond to pointing device operation In this instance the system might be busy Try moving the mouse again after waiting a short while Double tapping Touch Pad does not work In this instance you should initial...

Page 105: ...ontrol Panel Hardware and Sound Mouse If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly atta...

Page 106: ...lied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in order to ensure it is f...

Page 107: ... OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery will discharge during hibernation ...

Page 108: ... the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone conne...

Page 109: ... while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not display when turned on again ...

Page 110: ...ntact TOSHIBA Support TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer you may need to contact TOSHIBA for additional technical assistance Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first Before contactin...

Page 111: ...nical support If you are still unable to solve the problem and suspect that it is hardware related visit TOSHIBA technical support website http www toshiba co jp worldwide Satellite U920t series User s Manual 6 15 ...

Page 112: ...ooling vents 3 7 3 9 D DC IN indicator 3 2 DC IN Battery indicator 3 13 Display automatic power off 5 4 screen 3 3 Display controller 3 10 Documentation list 2 1 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 2 1 External monitor problems 6 13 F Function keys 5 4 H Hard disk drive automatic power off 5 4 HDMI out port 3 7 Heat dispersal 4 21 5 5 HW Setup accessing 5 8 Boot 5 11 general 5...

Page 113: ...f 2 8 turning on 2 7 Problems AC power 6 5 Analyzing the problem 6 2 Battery 6 5 Bluetooth 6 14 External monitor 6 12 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keyboard 6 6 Memory Media Card 6 7 Overheating power down 6 4 Pointing device 6 8 Power 6 4 Real Time Clock 6 6 Sound system 6 12 TOSHIBA support 6 14 Touch Pad 6 8 USB device 6 10 USB mouse 6 9 Wireless LAN 6 13 ...

Page 114: ...ssist 5 1 TOSHIBA PC Diagnostic Tool 5 1 U USB device problems 6 10 V Video mode 4 19 Video RAM 3 10 W Web Camera 3 3 3 7 Wireless communication 4 5 Wireless LAN problems 6 13 Satellite U920t series User s Manual Index 3 ...

Page 115: ...hode ray tube DC direct current DDR double data rate DIMM dual inline memory module DVD digital versatile disc DVD R Digital Versatile Disc Recordable DVD RAM Digital Versatile Disc Random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc Read Only Memory DVD RW Digital Versatile Disc ReWritable DVD R DL Digital Versatile Disc Recordable Double Laye...

Page 116: ...ure Digital SDHC Secure Digital High Capacity SDRAM synchronous dynamic random access memory SLI Scalable Link Interface SSD Solid state drive TFT thin film transistor USB Universal Serial Bus UXGA ultra extended graphics array VGA video graphics array WAN wide area network WSXGA wide super extended graphics array WSXGA wide super extended graphics array plus WUXGA Wide Ultra Extended Graphics Arr...

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Toshiba U920t series, User Manual

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