Toshiba Stratagy IVP8 User Manual Download Page 1

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Telecommunication Systems Division

June 2002

Stratagy Flash, IVP8

User Guide

Voice Processing Systems

Summary of Contents for Stratagy IVP8

Page 1: ...Telecommunication Systems Division June 2002 Stratagy Flash IVP8 User Guide Voice Processing Systems ...

Page 2: ...ineering or manufacturing methods may warrant STG UG FL I8 VA 4016217 Version A June 2002 Copyright 2002 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval ...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...tomer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled t...

Page 5: ...gy eBrochure and Advisor CD ROM viii Chapter 1 The Grand Tour Overview 2 Features to Personalize Your Mailbox 4 Message Queues 4 New Message Queue 4 Saved Message Queue 5 Message Types 6 Forwarded Message 6 Reply Message 6 Greetings 7 Personal 7 System 7 Busy 7 Special Delivery Options 8 Urgent 8 Private 8 Return Receipt 8 Future Delivery 8 ...

Page 6: ... Playback Controls 22 Play Your Messages 24 Special Functions 27 Chapter 4 Send Messages Recording Controls 32 Send a Message 33 Forward a Message 37 Reply to the Current Message 40 Special Delivery Options 43 Future Delivery 44 Chapter 5 Manage Mailbox Change Your Greeting 46 Create or Record Over a Personal Greeting 47 Change Your Greeting Selection 49 Review a Greeting 50 Change Your User Optio...

Page 7: ...s 63 Appendix A Using Stratagy with a Strata CTX Call Forward 65 Message Waiting 67 Responding to a Lit Msg LED 67 Turning On Off Message Waiting LED on Another Extension 68 Call Record to Stratagy 68 Pause Resume Recording 69 Direct Transfer to Voice Mailbox 70 Voice Mail Conference 70 Appendix B Using Stratagy with a Strata Legacy System Call Forward 72 Set Call Forward to Stratagy 72 Cancel Cal...

Page 8: ...Contents Appendix B Using Stratagy with a Strata Legacy System iv Stratagy User Guide 06 02 ...

Page 9: ...Stratagy for the first time including changing your security code and recording your name Chapter 3 Play Messages contains step by step instructions on playing messages Chapter 4 Send Messages details how to send forward and reply to a message Chapter 5 Manage Mailbox provides step by step instructions on recording greetings using destination distribution lists and activating options such as Do No...

Page 10: ...n For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN ULDO EROG Represents teleph...

Page 11: ...strator Guide Stratagy Library CD ROM For authorized users Internet site FYI http fyi tsd toshiba com contains all current Stratagy documentation and enables you to view print and download current publications Tilde Means through Example 350 640 Hz frequency range Denotes the step in a one step procedure Denotes a procedure See Figure 10 Grey words within the printed text denote cross references I...

Page 12: ... illustrating the capabilities of Stratagy voice processing Also included on the CD ROM is an electronic copy of this Stratagy General Description Advisor The Stratagy Advisor is an end user tutorial that can be used as a learning tool for the new user or as a refresher course for existing Stratagy users The Stratagy Advisor program covers general topics such as play messages send messages etc tha...

Page 13: ...es an overview of the system and covers the following general topics Features to personalize your mailbox Message queues Message types Greetings Special delivery options Future delivery Message destination selections User options User prompts User tutorial New User ...

Page 14: ...d a private detailed message A representative in your company has been assigned as the System Administrator for the system The System Administrator is responsible for configuring the system and your mailbox to suit your company s needs The configuration affects how and which features you can access Whenever possible this guide provides information concerning feature exceptions and which features m...

Page 15: ...1 7 System List 1 7 Press when finished Special Delivery Options Set Urgent status On Off Set Private status On Off Set Return Receipt request On Off Return to previous menu Set Future Delivery Cancel message and select new destination Cancel and Return to Main Menu Change your Greeting Change your User Options Manage your Lists Select for a Personal List Review your current list Add a User ID to ...

Page 16: ...sonal greetings that are played when you are unavailable see Change Your Greeting on page 46 Guest Users You can create Guest User IDs that can be used by clients friends etc Users frequently use this feature to create guest IDs for clients so that they may easily exchange confidential information see Manage Guest User IDs on page 62 Note The Guest User feature is not supported by all Stratagy sys...

Page 17: ...ueue If you are in the Saved Message Queue you can toggle back to the New Message Queue by pressing After you play the last message in the queue Stratagy prompts End of messages You can choose to return to the top of the queue go to the top of the other queue etc Saved Message Queue Saved messages are messages that you saved or that were automatically saved by Stratagy at the end of the message Ac...

Page 18: ...tribution list When forwarding a message recording a message comment is optional Reply Message Messages to which you want to send an immediate answer can be sent as a reply message When replying to a message Stratagy does not prompt you to select the destination since it remembers the source The Reply feature only works if the original message is sent from a Stratagy user When listening to a reply...

Page 19: ...automatic schedule using the Change Your Greeting Selection on page 49 System The system greeting is a standard prerecorded greeting with all Stratagy systems It cannot be recorded over or deleted The greeting states Please leave a message for name Stratagy adds your name from the name recording that you have made see Record Your Name on page 16 Busy If your User ID mailbox is configured for a per...

Page 20: ...s sent the private status cannot be removed Return Receipt You can mark a message Return Receipt if you want verification of its receipt When a user plays completely or partially a message marked for Return Receipt a notification is sent back to the sender Stratagy notifies the sender when and by whom the message was received and plays the original message Future Delivery Stratagy can be configure...

Page 21: ...t System distribution list AMIS local node number AMIS Gateway number plus a remote mailbox number See Send a Message on page 33 for instructions on using these options Personal Distribution Lists You can originate up to seven Personal Distribution Lists consisting of other system users You can add or delete users at any time The lists are for only your use At the time you create a list you are gi...

Page 22: ...e automated directory by the System Administrator and enhance the directory s search find capabilities Common choices for the names are the first and last names of the user or the last name of the user and a commonly misspelled version of the last name User Options You can set your telephone for Do Not Disturb DND or call screening select or record a busy greeting plays when your telephone is busy...

Page 23: ...d to notify you of your messages User Prompts The Stratagy system prompts only for menu options available to you You do not hear prompts for options Not supported by your Stratagy system e g future delivery Not configured for your mailbox by the System Administrator e g guest users do not disturb Check with your System Administrator to verify which user options are available to you User Tutorial N...

Page 24: ...The Grand Tour User Tutorial New User 12 Stratagy User Guide 06 02 ...

Page 25: ...em the directory is accessed the system greeting is selected or when another Stratagy user sends a message to you Record your personal greeting Your personal greeting automatically plays when you are not available to answer your telephone Change the default security code for your mailbox to ensure privacy You should change it on a regular basis Note If you do not complete the tutorial before hangi...

Page 26: ...s information Each time you access your User ID mailbox Stratagy announces Your name and extension if applicable Note Some Stratagy systems may not be configured to play your name when you log on to your mailbox The number of new and saved messages you have in your message queue s The number of messages that will be purged upon exiting your mailbox if applicable Stratagy then plays the Main Menu o...

Page 27: ...User ID do not press after entering a User ID See your System Administrator for specific operation of your system Stratagy prompts you to enter your security code 4 Enter the default security code If you make a mistake while entering the code press to re enter If your Stratagy system is designed with a fixed length number for your security code do not press after entering the security code See you...

Page 28: ... first enter your mailbox the Stratagy tutorial prompts you to record your name and walks you through the entire recording sequence You can re record your name at any time see Record Your Name on page 57 1 At the tone state your name slowly and clearly if you like you can also state your extension 2 Press when done Stratagy plays your name recording 3 After your name plays press To accept the reco...

Page 29: ...artment It is Monday June 19 and I am in the office today I am either on the telephone or have stepped away for a few minutes and your call has been forwarded to my voice mailbox If at the tone you leave a detailed message and a telephone number where I can reach you I will be happy to return your call 1 At the tone begin recording your greeting The following information should be included in your...

Page 30: ...mailbox number xxx is enabled plays your recorded name and announces the number of messages in your mailbox You can now perform any of the functions available on the Stratagy Main Menu or exit the mailbox 1 Enter your new security code The minimum and maximum number of digits for the security code are determined by your System Administrator Please ask your System Administrator for confirmation on ...

Page 31: ... bye or to hang up from another manufacturer s telephone system or to exit the user mode press Stratagy can be configured so that you can exit your mailbox without leaving the Stratagy system Please ask your System Administrator to find out if your system is configured for this or some other function when pressing If you have the 0 to EXIT User Mode capability you hear Stratagy s company greeting ...

Page 32: ...Getting Started Step 5 Exit Your Mailbox or User Mode 20 Stratagy User Guide 06 02 ...

Page 33: ...your telephone when your new message queue is empty or only Pending messages remain see Message Queues on page 4 The Message Waiting LED remains on only if there are new messages in the queue Access Messages Once you press to play your messages the following telephone keys assist you in going through your messages Takes you to the next message or back to the top of the queue when you have reached ...

Page 34: ... speed of playback using the following keys shown below Note Some Stratagy systems do not support the following message controls Turn Up volume Turn Down volume and Change Speed toggle See your System Administrator for specific operation of your system Press twice to Change Speed toggle 3095 Go Forward advance Turn Down volume Back Up rewind Pause Resume toggle or 30 secs Turn Up volume Play Next ...

Page 35: ...0 seconds You can pause the playback as many times as necessary Turn Up Volume Turn Down Volume Each time you press or the volume of messages adjusts one increment until the maximum number of increments is reached Stratagy saves the current level when you exit Back Up rewind The message backs up rewinds and then begins playing The default is five seconds set by the System Administrator Go Forward ...

Page 36: ...exist in the New Message Queue Stratagy automatically accesses the Saved Message Queue From the Main Menu Play Messages Play the next message Save the current mesage Delete the current message Forward the current message Reply to the current message Special Functions Message Date and Time Future Delivery Review Play Save Delete Continuous Delete New Saved message queue toggle Continuous Play Retur...

Page 37: ...n select one of the following Play the next message Skips to the beginning of the next message Note If you reach the end of your messages pressing takes you back to the top of the same queue Save the current message Saves the current message The Play Messages Menu plays Delete the current message Flags the current message for deletion The Play Messages Menu plays When you exit Play Messages Strata...

Page 38: ...sers or a destination list See Reply to the Current Message on page 40 for details on this feature Special Functions Stratagy prompts with the options See Special Functions on page 27 for instructions on using this option Replay the current message The current message plays from the beginning Play the previous message The previous message plays from the beginning Note If you are at the top of the ...

Page 39: ...omatic date and time stamp for all messages the stamp plays automatically at the beginning of each message Future Delivery Review Stratagy plays your name the future delivery time date the message will be sent and the entire message Stratagy automatically saves the message for future delivery While the message is playing or immediately after you can select any of the following Play the next messag...

Page 40: ...n the queue and continues until the preset time has expired Both heard and unheard messages are deleted If there are two queues new and saved the deletion occurs only in the queue you are in when you press for continuous delete Ask your System Administrator to verify that you have this option New Saved message queue toggle This feature operates as a toggle use it to move back and forth between the...

Page 41: ... the queue and continues until the preset time has expired If there are two queues new and saved the playback occurs only in the queue you are in when you press for continuous playback Ask your System Administrator to verify that you have this option Return to previous menu Stratagy returns to the Play Messages Menu ...

Page 42: ...Play Messages Special Functions 30 Stratagy User Guide 06 02 ...

Page 43: ...ialing telephone you can record and send a message to a user several users or to a personal or system distribution list This chapter covers Recording controls Send a message Forward a message Reply to the current message Special delivery options Future delivery ...

Page 44: ... The message resumes recording as soon as you press Stratagy prompts you with Begin recording Beep If within the 30 seconds you do not press Stratagy restarts another 30 second pause If during the second 30 second pause you Do not press any key Stratagy assumes you have cancelled the message and returns to the Main Menu Press Stratagy returns you to the Send Messages Menu and you can send review o...

Page 45: ...ording Select from the following User ID plus Directory plus name Personal List 1 7 System List 1 7 Press when finished From the Main Menu Play Messages Forward the current message Reply to the current message Send Messages Enter one of the following User ID plus Directory plus name Personal List 1 7 System List 1 7 Multiple Destinations Record Record a message comment or reply Send and Return to ...

Page 46: ... s name or User ID for confirmation Note If your Stratagy system is designed with a fixed length number for your User ID do not press after entering a User ID See your System Administrator for specific operation of your system Directory You are prompted to enter the person s name Enter the first few letters of the first or last name Q 7 Z 9 Stratagy plays the first name that matches the combinatio...

Page 47: ...4 Press again to send the message immediately Stratagy tells you that your message has been sent and returns you to the Main Menu Important If you press to send your message you cannot use the special recording and sending options or before sending the message you can use any of the following options Review recording The recording plays Re record Press when done The system prompts you to record at...

Page 48: ... message See Special Delivery Options on page 43 for instructions on using this option Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this option Cancel message and select new destination Cancels the message and returns you to Step 2 on page 34 Cancel and Return to the Main Menu Cancels the messag...

Page 49: ...ed in the Additional Destinations option see Select Additional Destinations on page 39 A list counts as one destination User ID and press Press again to record a message without playing the user s name Stratagy plays the user s name or User ID for confirmation Note If your Stratagy system is designed with a fixed length number for your User ID do not press after entering a User ID See your System ...

Page 50: ...ist and or System List 3 Optional Record a message comment after the tone When finished press While recording you can press to pause resume toggle or 30 seconds the recording 4 Press again to forward the message immediately Stratagy tells you that your message has been forwarded and returns you to the Main Menu Important If you press to forward your message you cannot use the special recording and...

Page 51: ...he settings can be used in any combination and changed prior to sending the message See Special Delivery Options on page 43 for instructions on using this option Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this option Cancel message and select new destination Cancels the message and returns you...

Page 52: ...at has not logged on to his her mailbox leaves a message for you you have to enter a destination to respond 1 From the Play Messages Menu press Reply to the current message You are prompted to record your reply to the message 2 Record your reply after the tone When finished press While recording you can press to pause resume toggle or 30 seconds the recording 3 Press again to send the reply immedi...

Page 53: ...your Stratagy system is designed with a fixed length number for your User ID do not press after entering a User ID See your System Administrator for specific operation of your system Directory You are prompted to enter the person s name Enter the first few letters of the first or last name Q 7 Z 9 Stratagy plays the first name that matches the combination of the letters you entered Press to select...

Page 54: ... as urgent private or with a return receipt request The settings can be used in any combination and changed prior to sending the message See Special Delivery Options on page 43 for instructions on using this option Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this option Cancel reply Cancels the...

Page 55: ...rgent status toggle To remove the urgent status press then again Urgent messages play first in the New Message Queue Set Private status toggle To remove the private status press then again Private messages cannot be forwarded Set Return Receipt request toggle To remove the return receipt request press then again Stratagy notifies you when and by whom the message was received and plays the original...

Page 56: ...s configured for this feature Enter an option number and press Each of these settings default to the current time date To set a future delivery time you do not need to enter all the options For example if you have recorded a message and want to have it delivered that afternoon at 2 30 PM you only need to enter the hour 2 select PM and enter the minutes 30 using options 1 and 2 Set Hour AM PM Strat...

Page 57: ... 5 Stratagy provides special options to customize and manage your mailbox features menu shown below From the Main Menu Manage Mailbox Change your Greeting Change your User Options Manage your Lists Manage your Guest User IDs Return to Main Menu ...

Page 58: ...n below Create or record over a personal greeting Change your greeting selection Review a greeting Not available for System greeting From the Main Menu Manage Mailbox From the Manage Mailbox Menu Change your Greeting Select for a Personal Greeting or for the System Greeting Review selected greeting Record new greeting Review recording Re record Append to recording Cancel recording Save recording R...

Page 59: ...cally at different times 1 From the Manage Mailbox Menu press Change your Greeting Stratagy prompts with a list of options from the Change your Greeting Menu 2 Enter a number from Your greeting is identified by the number chosen For example you can record a general greeting as greeting 1 then record a greeting for holidays as greeting 2 Later you can choose which one plays You can re record a gree...

Page 60: ...ppend recording Press when done Appending a greeting enables you to add information to the end of your already recorded greeting The system prompts you to record at the beep Cancel recording The greeting is canceled The system returns to the previous menu Save recording Stratagy tells you that greeting number has been recorded and returns to the previous menu Again you are given the option to revi...

Page 61: ...ers hear the system greeting when you do not answer or when your telephone is busy Note If you have recorded a busy greeting this greeting does not play when your telephone is busy see Create or Record Over Your Busy Greeting on page 55 for details Important The last greeting selected or recorded is the greeting that callers hear as your User ID greeting or to review the current greeting The curre...

Page 62: ...eting The current greeting plays Stratagy prompts you with the Change Your Greeting Menu options Note Pressing does not affect the current greeting selection or enter a number from then press to review the greeting Press to return to previous menu The greeting plays Stratagy prompts you with the Change Your Greeting Menu options 4 Press to return to the Manage Mailbox Menu You can select another u...

Page 63: ...ask your System Administrator to verify which user options are available to you From the Main Menu Manage Mailbox From the Manage Mailbox Menu Change your User Options Change your Do Not Disturb On Off Change your Call Screening On Off Change your Security Code Select your Busy Greeting toggle Record your Busy Greeting Record your Name Change message Notification Review your Option Settings Return...

Page 64: ...age Mailbox Menu 2 Press Change your User Options 3 Press Change your Do Not Disturb On Off A prompt verifies the current status of the feature Important DND on the Stratagy voice processing system is different from the DND features for your telephone system If your telephone comes with a DND button or feature it works independently from this feature on Stratagy 4 Optional Press again to reset the...

Page 65: ...Main Menu press Manage Mailbox Stratagy plays the Manage Mailbox options 2 Press Change your User Options 3 Press Change your Call Screening On Off A prompt verifies the current status of the feature 4 Optional Press again to reset the feature if required Pressing toggles the Call Screening feature On and Off 5 Press to return to the Manage Mailbox Menu You can select another user Manage Mailbox o...

Page 66: ...a list of options from the Manage Mailbox Menu 2 Press Change your User Options Stratagy prompts with a list of options from the Change your User Options Menu 3 Press Change your Security Code Stratagy prompts you to enter your new security code 4 Enter your new security code The minimum and maximum number of digits for the security code are determined by your System Administrator Please ask your ...

Page 67: ...plays instead If a custom greeting is not recorded the default system busy greeting plays 1 From the Main Menu press Manage Mailbox Stratagy plays the Manage Mailbox options 2 Press Change your User Options 3 Press Record your Busy Greeting Stratagy prompts you to record your custom busy greeting 4 Begin recording at the tone Press when done 5 Optional After recording you can press Review greeting...

Page 68: ...nage Mailbox Stratagy plays the Manage Mailbox options 2 Press Change your User Options 3 Press Select your Busy Greeting toggle A prompt verifies the current status of the feature 4 Optional Press again to reset the feature if required Pressing toggles between selecting your custom busy greeting and the system busy greeting 5 Press to return to the Manage Mailbox Menu You can select another user ...

Page 69: ...n you log on to your mailbox Your system may be programmed such that you need to record your extension as well as your name Ask your System Administrator for the requirements of your system 1 From the Manage Mailbox Menu press Change your User Options Stratagy prompts with Change your User Options Menu 2 Press Record your Name Stratagy prompts you to record your name 3 At the tone state your name ...

Page 70: ...change the notify phone number Append recording Press when done You can add a short comment that plays at the end of the recording for example a vacation announcement Cancel recording You can cancel your newly recorded name and extension and return to the previous menu Save recording Stratagy confirms that your name and extension has been recorded and returns to the previous menu 1 From the Main M...

Page 71: ...e previous menu Return to previous menu Stratagy cancels the change message notification options and returns to the previous menu 6 Press to return to the Manage Mailbox Menu You can select another user Manage Mailbox option or to return to the Main Menu You can select another Main Menu option 1 From the Main Menu press Manage Mailbox Stratagy plays the Manage Mailbox options 2 Press Change your U...

Page 72: ...ve chosen the correct distribution list From the Manage Your Lists Menu shown below you can review the list contents add and delete User IDs to the list and record a list comment to help you identify the list 1 From the Main Menu press Manage Mailbox Stratagy plays the Manage Mailbox Menu 2 Press Manage your Lists 3 Select the desired list number You are prompted to enter an option From the Main M...

Page 73: ...Delete a User ID from the list Stratagy prompts you to enter the User ID Enter the User ID Press when done The name and extension plays The system prompts Deleted Record a list Comment Record your comment Press when done When sending a message the comment plays each time the destination list is selected Stratagy prompts you to record the comment 5 Press to return to the previous menu Stratagy retu...

Page 74: ...nvolves creating and deleting these IDs menu shown below Note Some Stratagy systems do not support the Manage Guest User IDs option See your System Administrator for the specific operation of your system 1 From the Main Menu press Manage Mailbox Stratagy plays the Manage Mailbox Menu 2 Press Manage Guest User IDs Stratagy plays the Manage Guest User IDs Menu 3 Select one of the following Create a ...

Page 75: ... ID Enter the User ID Press when done The system confirms the Guest User ID is deleted Review your Guest User IDs The system lists your Guest User ID numbers 4 Press to return to the Manage Mailbox Menu You can select another user Manage Mailbox option or to return to the Main Menu You can select another Main Menu option 1 Call the Stratagy system 2 Enter Note Check with your System Administrator ...

Page 76: ...Manage Mailbox Use Guest User IDs 64 Stratagy User Guide 06 02 ...

Page 77: ...mming automatically directs calls to a predefined location such as Voice Mail Station Call Forward enables you to assign Call Forward destinations for each extension on your phone Each extension can be independently set for a different Call Forward feature You can set a flexible button to perform any Call Forward function Call Forward must be set prior to receiving the call Note Station Call Forwa...

Page 78: ...e following table Tone means that a confirmation tone plays at that point in the sequence Table 1 Call Forward Procedures Feature Button Sequence Call Forward Station Call Forward Any Call Internal and Incoming Line All Call Press Extension button Tone Destination No Tone Busy Press Extension button Tone Dest No Tone No Answer Press Extension button Tone Dest No Tone Timer Busy No Answer Press Ext...

Page 79: ...hone if you see a press 6FUROO to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press 0VJ then lift the handset Your phone rings the extension or voice mail device that sent the indication The LED continues to flash red 3 After ...

Page 80: ...y is connected to a Toshiba Strata CTX with SMDI integration you have an additional feature at your disposal Call Record While on an active call a station user can record the conversation and store it in a Stratagy voice mailbox Recordings can also be paused or restarted Depending upon your System Administrator you are given either a manual method of recording that allows you to designate the mail...

Page 81: ... and the Record LED changes to the in use interval flash rate You are now recording or if you want to record this call to another mailbox enter the mailbox number usually the extension number Finish by pressing The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the i...

Page 82: ...to enter the desired mailbox number after being connected to the voice mail system To transfer a call directly to Voice Mail VM 1 While on a call press QI 7UQ You hear feature dial tone 2 Enter You hear entry tone 3 Enter the VM mailbox number usually the same as the extension number then press The call transfers immediately and your extension becomes idle The transferred party hears the greeting ...

Page 83: ...dix explains the procedures for programming Strata Legacy proprietary telephones for Call Forward and Message Retrieval when using a Stratagy Voice Processing System Once programmed your Stratagy voice processing system can answer calls when you are busy or not available It can give callers choices when you do not answer such as recording a message dialing another extension or dialing 0 for assist...

Page 84: ...ence or User Guide for your telephone for information and instructions on using Speed Dial buttons Call Forward To direct forwarded calls to your mailbox and to ensure that callers receive your personal greeting additional internal access digits must be programmed initially from your telephone for your extension number and for each phantom extension number by your telephone These digits are called...

Page 85: ... and DK8 16 press You have completed programming and hear a confirmation tone Display telephones show 656 I D CODE SET 3 Press 4 Enter your Stratagy mailbox number 5 Press 5HGLDO You hear a confirmation tone Display telephones show DATA PROGRAMED 6 Press 6SNU Resets your telephone to the idle condition Notes To change the voice mail code repeat steps In order for the button to function properly wh...

Page 86: ...on number or phantom extension number then enter the appropriate Call Forward access code You hear a confirmation tone if an access code is dialed Display telephones show CALL FORWARD TO 2 Dial the Stratagy system number _____________ You hear a confirmation tone Call Forward Access Codes Strata DK24 54 96 and DK8 16 Strata DK424i DK40i and DK14 Call Forward All Calls Call Forward Busy Call Forwar...

Page 87: ...n Step 1 enter the numberof seconds a or if you pressed a extension number or phantom extension number in Step 1 press 6SHHG LDO and enter the number of seconds a Note Some older telephones do not have 6SHHG LDO and 5HGLDO buttons You may need to press 6 6 or 5 3 the number of seconds 08 60 5 or the number of seconds 08 60 4 Press the same Call Forward button used in Step 1 or if you used an acces...

Page 88: ...s code You hear a confirmation dial tone Display telephones show CALL FORWARD TO Dialing the access code e g and no station number cancels any Call Forward type See To forward calls to Stratagy on page 74 for access codes 2 Press 6SNU 63 5 1 Press the extension number or phantom extension number You hear a dial tone 2 For Strata DK424i DK40i and DK14 press You hear a confirmation tone Display tele...

Page 89: ... DK24 56 96 and DK8 16 press You hear a confirmation tone 657 or 657 is the Stratagy System Identification code for message retrieval from voice mail For Strata DK424i DK424 DK280 DK40i DK40 DK16e and DK14 press Your telephone must have the 6SHHG LDO 5 3 6 6 button and the 5HGLDO 5 button for the button to function properly while using the Stratagy system 3 Press the Voice Mail ID code for Message...

Page 90: ...elephone system and telephone a message waiting light is lit on your telephone when a voice message has been left for you on the Stratagy system If configured Stratagy automatically turns off your message waiting light on your telephone when your new message queue is empty or only partially heard messages remain All unheard messages must be accessed and partially heard deleted or saved for Stratag...

Page 91: ...e 3 3 or higher you can record a live call into your mailbox from your Strata CTX telephone Call Screening Call Screening operates in on off mode When on Stratagy asks callers for their name and company Without the caller s knowledge the system relays that information to you You can decide to receive the call let the call forward to your mailbox or transfer the call to another extension with or wi...

Page 92: ...f you are calling from a fax machine the fax can be transmitted on the same telephone connection otherwise you can direct the fax to a fax machine s number The system redials the designated fax number and transmits the document FIFO First In First Out Messages play in either FIFO or LIFO order FIFO plays messages from oldest to newest Future Delivery With future delivery you can arrange for your m...

Page 93: ...n Private Messages You can mark a message private meaning the message cannot be forwarded by the recipient to another user The recipient is told the message has the Private attribute set when listening to his her messages Return Receipt When sending forwarding or replying to a message you can request a return receipt Stratagy notifies you when and by whom the message was received The recipient is ...

Page 94: ...rd to use pager notification exclusively whenever Urgent messages are received User Subscriber of the mailbox also known as a mailbox user A user has access to one or more User IDs in the system by knowing the security codes Once a user accesses his her User ID he she can play back messages delete those messages send them to other User IDs etc User ID User ID Mailboxes Number for the mailbox user ...

Page 95: ...56 buttons extension vi C call forward system 65 call record 68 call screening 53 change security code 18 your greeting 46 your user options 51 continuous delete 28 play 28 D destination additional users 35 39 41 directory 10 34 37 41 multiple destinations 35 personal list 9 34 38 41 system list 10 35 38 42 user ID 34 37 41 direct transfer to voice mailbox 70 directory 34 37 41 distribution lists ...

Page 96: ... 14 exit 19 manage options 45 personalize 4 security code 18 manage guest user IDs 62 lists 60 mailbox 45 menu change your user options 51 greeting 46 main 3 manage mailbox 45 play messages 24 send messages 33 message waiting 67 message waiting light on PhDN MW 68 on another telephone 68 messages additional destinations 35 39 41 append 35 continuous delete 28 continuous play 28 control back up rew...

Page 97: ...2 35 personal distribution list 34 38 41 greeting 7 change your selection 49 create 47 record over 47 play messages 21 24 special functions 27 playback back up rewind 23 change speed 23 continuous delete 28 continuous play 28 go forward advance 23 next message 23 pause resume 23 25 38 40 previous message 23 replay 26 volume 23 playback controls 22 private messages 8 43 Q queues 4 28 R record busy ...

Page 98: ...date time 27 future delivery review 27 new saved queue 28 Strata DK24 56 96 8 16 and 280 telephones call forward 72 message retrieval 77 system distribution list 35 38 42 greeting 7 T Toshiba telephone systems 71 78 tutorial 13 Stratagy ES Advisor viii user 11 U urgent messages 8 43 user ID 15 34 37 41 user options busy greeting 11 55 busy greeting selection 56 call screening 10 53 change 51 do no...

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