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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (

TAIS

)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY 
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE 
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE 
SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION 
FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR 
DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software 
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, 
distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly 
prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. 
You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not 
to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License 
Agreement.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain 
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices 
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the 
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes 
a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from 
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will 
result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS 
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD 
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS 
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET 
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE 
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR 
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, 
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY 
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR 
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU 
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the 
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or 
order, is prohibited. 

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is 
subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the 
Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be 
affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no 
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU 
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR 
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Boulevard
Irvine, California 92618-1697 
United States of America

TSD 081601

5932

Summary of Contents for Strata CTX

Page 1: ...Unify Your Business Communications S T R A T A IMPORTANT ...

Page 2: ...neering or manufacturing methods may warrant Copyright 2003 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...on with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days aft...

Page 5: ...KT Button Assignments 5 Step 2E Make Attendant Group Assignments on CTX 6 Step 2F Set Up LAN 7 Step 2G Create Dial 0 Destination 8 Step 2H Direct CO Lines to Ring CTX Attendant Console 8 Step 3 Connect Hardware to Strata CTX 9 Step 4 Install SNMP Service 11 Step 5 First Time Installation 11 Step 6 Modify TSP Configuration 13 Step 7 Run the CTX Attendant Console 13 Chapter 2 Maintenance and Adminis...

Page 6: ...Contents Maintenance and Administration ii Strata CTX Attendant Console Installation 03 03 ...

Page 7: ...ontains maintenance and administration information Organization This manual is divided into these chapters Chapter 1 Installation contains programming and installation instructions for the Strata CTX Attendant Console Chapter 2 Maintenance and Administration explains how to back up remove restore the console database as well as upgrade and troubleshooting procedures ...

Page 8: ...ations Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information ULDO ROG Represents telephone buttons Courier Shows a computer keyboard entry or screen display shows a multiple PC keyboard or phone but...

Page 9: ...ial Attendant Keyboard stickers CTX KL ATCON VA See the Strata CTX Attendant Console User or Quick Reference Guide or for sticker placement Mouse Color VGA monitor 600x800 pixels or better Attendant Console Interface Unit BATI which connects to the BDKU or PDKU station interface on the Strata CTX Plus a handset and cradle BATHC A headset can be ordered or a DKT3001 can be used as the station inter...

Page 10: ...Console Certain programming assignments are required in the Strata CTX for the CTX Attendant Console others are preferred or recommended assignments for proper operation You can use Strata CTX WinAdmin or CTX telephone button programming Step 2A Assign Class of Service COS on CTX Enter Program 103 then use the following Feature Buttons FBs to make the following assignments 6442 Use COS 10 for Atte...

Page 11: ...kup preferred FB17 Press to enable Directed CO Call Pickup preferred FB20 Press to enable the console to switch from ringing to handsfree answerback preferred FB21 Press to enable Privacy Override preferred FB23 Press to enable Emergency Paging preferred FB24 Press to enable the ability to Join calls required FB25 Press to enable Through Dialing required FB26 Press to enable Tandem Trunk to trunk ...

Page 12: ...d below FB01 Specifies the equipment number shelf slot port required for assigning a new DN to the system Set the CTX Attendant Console DN to the PDKU or BDKU port required FB02 Press to assign the DKT Station type required FB03 Press to assign Extension not Voice Mail attributes to analog ports required FB04 Toshiba recommends entering COS 10 at the following three prompts COS DAY1 COS DAY2 and C...

Page 13: ...tes FB19 and FB30 settings can be changed within the CTX Attendant Console application see Administration view Admin tab in the console These two settings can be changed in CTX programming or from the CTX Attendant Console The console has precedence the console overrides programming data Although FB28 is labeled Attd Overflow Dest you should enter the overflow destination from Program 404 Step 2D ...

Page 14: ...ution method either 1 Most Idle First or 2 Next Available First are allowed required FB02 Enter an alternative Attendant Destination for Position Busy if desired 1 32 characters FB03 Select the Attendant Overflow Time in minutes default is OK FB04 Enter an Overflow Destination for the Attendant group 1 32 characters preferred This overflow destination for a single Attendant or when all multiple At...

Page 15: ...er Then enter a device port number Note If you change the LAN port you must reset the CTX by performing a Power Cycle or Level 2 Reset 2 Use Program 801 and the following FBs to assign the properties of each LAN port FB00 Choose the device port number to be assigned Use port assigned in above step Program 803 FB02 FB01 Assign to be TCP default FB02 Assign the type to be Server default FB03 Asynchr...

Page 16: ...ed below FB00 In CTX WinAdmin click the Create button to assign Attendant Console Group DN In the pop up window enter an Index value of 0 zero click OK Most sites will use 0 however any non conflicting DN can be used or for telephone programming at the Digit prompt enter 0 or any DN that does not conflict with a station DN At the FB0 prompt enter Note The number entered here usually 0 is the numbe...

Page 17: ...t the PDKU or BDKU from the MDF if used to the BATI or a DKT3001 4 Plug in the supplied white cord to the BATI and to the Handset Cradle BATHC If a headset will be used plug the headset cord into the Handset Cradle s headset jack or if the DKT3001 is used instead of the BATI and a headset is desired install a BHEU in the DKT3001 per the instructions in the Station Apparatus chapter of the Strata C...

Page 18: ... will follow the Alternate Destination programmed in Strata CTX Only calls directed to the DKT s primary extension number will ring the phone Also if the handset interferes with the headset you can unplug the handset while using the headset 6511 CTX100 ACTU with AETS or CTX670 BBCU processor Strata CTX Straight pinned 8 wire modular cord Straight pinned 8 wire modular cord RJ45 Jack NIC CTX Attend...

Page 19: ...r you will run two parallel installations of the same component with unpredictable results 2 From the InstallShield Wizard for CTX Attendant Console window click Next 3 Enter the Customer Information click Next 4 Click Yes if you agree with the License Agreement 5 Select the Setup Type then Next Primary for single consoles automatically installs the Console and database utility program at the defa...

Page 20: ...elow In the box Select or enter a server name enter the name of CTX Attendant database PC This is required even if the CTX Attendant Console and CTX Attendant database share the same machine User Name and password is default set Database name pcatt is automatically shown as the proper server name Test Connection button press to ensure the connection is established A message box Test connection suc...

Page 21: ...g into CTX WinAdmin Port This number must match the Port number entered earlier in Strata CTX Program 801 see Step 2F Set Up LAN on page 7 CommunityName This should match the Strata CTX CommunityName displayed when you log into CTX WinAdmin Attendant DN This should be the Prime DN for the Attendant Console entered in Strata CTX Program 200 see Step 2B Make Station Assignments on CTX on page 4 2 Cl...

Page 22: ... The first time that you install the CTX Attendant Console you may see the window shown right Enter the correct IP Address Port and Name of each node In the Name field enter an easily identifiable name such as Local Chicago etc Then click OK The Attendant Console window opens shown below The console is now ready for use Refer to the Strata CTX Attendant Console User Guide for operating instruction...

Page 23: ...are If you select Cancel the installer halts the process without changing the existing installed software If you select OK the installer removes the currently installed CTX Attendant software from the target machine and installs the new version Directory Database Maintenance Back Up Database Backing up the current database is a recommended prior to upgrading the CTX Attendant Console software or w...

Page 24: ...users to the directory on another PC then transfer the off line database to a floppy disk or other media To install the off line database onto the Attendant PC follow this procedure which is the same process as restoring data from a previous backup to the current database 1 Select Start Programs Strata CTX Attendant click Strata CTX Attendant Database Utility 2 Click the Restore button to start th...

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