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Advanced Operation

Account Code Calls

Strata CTX DKT/IPT Telephone 10/04

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Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.

³

To dial using Forced Account Codes

1. Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number.

When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.

You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:

1)

911

2)

_______

3)

_______

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Summary of Contents for Strata CTX DKT3000 Series

Page 1: ...Digital Solutions Division October 2004 DKT IPT Telephone User Guide Digital Business Telephone Systems ...

Page 2: ...right 2004 Toshiba America Information Systems Inc Digital Solutions Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata is a registered tr...

Page 3: ... NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNIN...

Page 4: ...r s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to an...

Page 5: ...0 series Telephones 1 Fixed Buttons 3 Flexible Buttons 3 Liquid Crystal Display 4 DKT3000 series Telephones 5 DKT2000 series Telephones 8 Fixed Buttons 9 Flexible Buttons 10 Liquid Crystal Display 10 Chapter 2 The Basics Important Read First 11 What s My Line 11 Which Outgoing Incoming Call Features Do I Have 12 Making a Call 13 Hot Dialing 13 Spkr Button 13 Handset 13 ...

Page 6: ...Adding Voice Mail to a Conference 19 Connecting Two Outside Lines 19 Conference Split Join Drop 20 Hold 22 Exclusive Hold 22 Automatic Hold 22 Consultation Hold 22 Volume Control 23 LCD Contrast Adjustments 23 Chapter 3 Advanced Operation Using Your LCD 25 Soft Keys 26 Soft Key Example 27 Advisory Messages 28 Account Code Calls 29 Verified Non Verified Account Codes 29 Forced Account Codes 29 Volu...

Page 7: ...ss DISA 45 Direct Station Selection Buttons Hotline 45 Distinctive Ringing 46 Do Not Disturb 47 Setting DND for Another Extension 48 Door Lock s 48 Door Phone s 49 Echo Cancellation 50 Emergency Call 50 Emergency Monitoring Station 50 Emergency Ringdown 51 Language Codes 51 Microphone Cut Off 51 Off hook Call Announce 52 Override Calls 53 Busy Override 53 Do Not Disturb Override 53 Executive Overr...

Page 8: ...ing 68 Other Voice Mail Features 69 Chapter 4 DKT3014 LCD Features Directory and Speed Dial Listings 72 Direct Station Selection 72 System Speed Dial and Personal Speed Dial 73 Internal Directory and External Directory 73 Storing Personal Speed Dial Names 74 Chapter 5 User Programming Programming Feature Buttons 77 User Programming Mode 78 Flexible Button Codes 78 Setting Changing a Flexible Butto...

Page 9: ...tons 93 Ringing Repeat 93 Delayed Ringing 94 Appendix B Button Labels Appendix C DKT3000 Settings FB Buttons 99 Telephone Programming Mode 101 Telephone Program Option Reset 101 Dial Pad and Button Beeps 102 Speakerphone Microphone Sensitivity Adjustment 102 Call Waiting and Camp on Ring Tone Over Handset Headset Option 103 Reset and Adjust the LCD Contrast 103 DKT2000 Mode On Off 104 Turn DKT2000...

Page 10: ...g the IP Telephone 109 IPT to IP Network Connection Instructions 110 IP Telephone Start Up Sequence 111 IP Telephone Function Settings 112 Setting the IP Telephone Headset Transmit Volume 113 Viewing IP Telephone Terminal Information 113 Appendix E Administrator Functions Functions 115 General Operation 116 Administrator Mode 117 Index 121 ...

Page 11: ...iew of the IP and digital telephones Chapter 2 The Basics covers the basic telephone features that you need to know Chapter 3 Advanced Operation includes an explanation of Soft Key operations Features are presented alphabetically and when applicable include LCD information Chapter 5 User Programming explains how to program Flexible Button features set One Touch buttons change Personal Speed Dial n...

Page 12: ...phones and their features Most telephone users can use the Strata CTX DKT IPT Quick Reference Guide instead of this guide Conventions Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information Extension ...

Page 13: ...Telephone Quick Reference Guide Strata CTX WinAdmin Application Software and CTX DK Partner Products Documentation Library CD ROM ULDO ROG Represents telephone buttons shows a multiple PC keyboard or telephone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example Tilde Means through Example 3...

Page 14: ...Introduction Related Documents Media x Strata CTX DKT IPT Telephone 10 04 ...

Page 15: ...ones The IPT2000 series models include IPT2010 SD 10 button with two line by 24 character LCD with full duplex speakerphone IPT2020 SD 20 button with two line by 24 character LCD with full duplex speakerphone Note The IP Telephony product family also includes a matching Add on module IADM2020 This Add on module functions like the DADM For user instructions refer to ADM on page 88 The 2000 series I...

Page 16: ... features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number Call Duration Date Time of Day displays and the ability to display names and telephone numbers of outside incoming callers IPT2020 SD Telephone 7507 Dial Pad Handset Fixed Buttons LCD Display LCD Control Buttons Soft Keys SK Flexible Buttons also known as Programmable Buttons PB Microp...

Page 17: ...ncluding Line is used to access an outside line Primary Extension is your extension button Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button Feature Access Buttons enables you to store features onto a single button One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button Voice Mail...

Page 18: ...s on the IPT or Page Scroll and Feature on the DKT LCD Control Buttons Soft Keys There are two types of LCD button functions LCD Control Buttons and Soft Keys 6 6 6 and 6 represent the LCD soft keys in this manual When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature See Using Your LCD on page 25 for more information 6 is generally u...

Page 19: ...the next page DKT3014 SDL page 71 14 button with eight line by 24 character tilting LCD and 16 Soft Key buttons All of the DKT3000 series Toshiba speakerphones enable you to place and receive calls without lifting the handset Toshiba LCD telephones provide easy access to frequently used features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number...

Page 20: ...DKT3000 series Telephones 6 Strata CTX DKT IPT Telephone 10 04 DKT3007 SD Telephone 7156 Dial Pad Handset Fixed Buttons LCD Display LCD Control Buttons Soft Keys Flexible Buttons also known as Programmable Buttons PB ...

Page 21: ...6746 Page Scroll Mode Feature Msg Mic Redial Spdial Spkr Cnf Trn Hold Vol Z Q Dial Pad Handset Fixed Buttons LCD Display LCD Control Buttons Soft Keys Flexible Buttons also known as Programmable Buttons PB Microphone Location StrataIP appears on IP telephones ...

Page 22: ... to the 2000 series DKT2010 S 10 button speakerphone DKT2010 SD 10 button with LCD DKT2020 S 20 button DKT2020 SD 20 button with LCD shown below DKT2020 FDSP 20 button with LCD and External Microphone jack DKT2001 See the Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide An illustration of the DKT2020 SD is shown on the next page ...

Page 23: ...Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics 5972 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Buttons Soft Keys Flexible Buttons Fixed Buttons Microphone Location ...

Page 24: ...ration during an outside call Operational Advisory and Notification messages Important The LCD width of the DKT2000 series telephones is shorter than the IPTs and DKT3000 series LCDs This difference causes some features to display differently LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT2000 series LCD Control Buttons consist of 0RGH 3DJH...

Page 25: ...hout this book to mark which features you have Note LEDs on your telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 86 What s My Line Throughout this guide the word Line is mentioned For example you will be instructed to select a Line Line can be S Line button S Pooled Line Group button S Group Line button S Line out...

Page 26: ...all you hear successive ring tones then lift the handset or press 6SNU to answer the call S Voice First Signaling Internal incoming call your telephone does not ring instead you hear a long tone then the caller s voice Talk in the direction of your telephone or answer the call as you normally would by lifting the handset or pressing 6SNU S Switching Signaling Check with your CTX System Administrat...

Page 27: ...sion or LQH button lights depending on system programming Dial tone plays through the speaker The Speaker and Microphone LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 3 When connected you can continue to use the speakerphone or lift the handset and continue the conversation Handset 1 To make a call lift the h...

Page 28: ... flashing green LED Once connected you can continue on the speakerphone or lift the handset Handsfree Answerback If you have a speakerphone it may be programmed for Handsfree Answerback You hear a single long tone followed by the caller s voice The extension LED flashes green incoming call The Microphone LED lights steady red microphone is active The Speaker LED flashes red 1 Do not lift the hands...

Page 29: ... LED 1 On an LCD telephone if you see a press 6 to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press 0VJ then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continues ...

Page 30: ... flashing 0VJ button which calls you back 4 To turn Off a Message LED that you have set on another extension press plus the extension number that has the message light set Then press 6SNU or hang up to release your telephone Your LCD shows the extension and MW CANCEL or dial the extension that you set the Message LED on then press Then press 6SNU or hang up to release your telephone Microphone To ...

Page 31: ...n leave a message or hang up and let the transferred caller leave a message If you hear a long single tone then announce the call over the called telephone s speaker 3 Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination To transfer a call directly to Voice Mail VM 1 While ...

Page 32: ...a LQH that appears on your telephone the LED also flashes green 4 Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference call the ...

Page 33: ...e VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press QI 7UQ You hear dial tone The extension LED flashes conference rate 2 Dial an outside line access code and outside telephone number 3 After the party answers press QI 7UQ The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not a...

Page 34: ...etting Changing a Flexible Button s Function on page 79 The Split feature requires Strata CTX R2 2 This feature also works for remote stations which are connected through Strata Net QSIG Important You must be a conference master to perform the Split and Drop features The conference master is the person that initiates the conference call If that person drops from the conference the first person add...

Page 35: ... terminates a feature operation and returns to the previously displayed state To Drop the Split party from a conference Press the DROP Soft Key The party that you are talking to privately the party which you have Split from the conference will be disconnected Dropped and you will rejoin the conference If you are in a three way conference and Split with one of the parties the remaining party will e...

Page 36: ...his feature enables you to place a call on hold so that only you can retrieve it While on a call press ROG twice That line s LED flashes green while appearances of the line at other stations are steady red in use Automatic Hold This feature enables you to place a call on hold by pressing another LQH button no need to press ROG Make sure this feature is programmed on your system if not existing cal...

Page 37: ...e Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the 9RO V to increase volume and 9RO W to decrease volume This adjusts volume for your telephone s ring tone Handsfree Answerback and Speaker Offhook Call Announce simultaneously To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code default code You ...

Page 38: ...The Basics LCD Contrast Adjustments 24 Strata CTX DKT IPT Telephone 10 04 ...

Page 39: ...section to learn more about its functions In its idle state the LCD is a desk clock and calendar When you are on an outside call the call duration displays A on the LCD readout shown at right indicates there is more data to display Press 6 to advance through the information Press 6 to switch from the Call Forward CF display to the User Name display 5800 AUG 08 MON 03 56 CF ALL 202 203 SK1 SK2 SK3 ...

Page 40: ...ting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns telephone to the idle state RTRN Terminates a feature operation and to return to a previously displayed state SPLT Ena...

Page 41: ...ng a conference 3 You will be prompted to dial the desired station The RTRN Soft Key press 6 enables you to return to the original caller without making a conference Until the call is answered you see the screen shown right When the call is answered you see the screen shown right TRNS exit the call and transfer the first party to the second JOIN create a conference with you and both other parties ...

Page 42: ...n or phantom directory number button to hear dial tone Note A phantom directory number button is similar to an extension button that is shared on other telephones 2 Press Message No see table any additional digits such as time etc 3 Go on hook or press 6SNU to release the line To clear the registered message 1 Go off hook or press your extension button or phantom directory number button to hear di...

Page 43: ...ator Forced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after dialing the...

Page 44: ...t disappears upon entry of the first account code digit After the account code is entered the time indicator is restored in the LCD 3 If your station is set for Verified Account Codes you hear confirmation tone when the code is valid If the code is invalid you hear two short tones 4 Enter the Account Code Your conversation is not interrupted To enter an Account Code using access codes Note It s a ...

Page 45: ...the number To activate Automatic Busy Redial 1 When you reach a busy number press XWR XV 5HGLDO or QI 7UQ The LED flashes red You hear confirmation tone 2 Hang up or press 6SNU The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs...

Page 46: ...en busy tone resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings with a fast LED If you called a busy station the extension LED flashes green incoming call and the called number displays If you called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answer with...

Page 47: ... on your telephone speaker Press 0 LED turns on or press an extension button n where n is the music source 1 15 To cancel background music on your telephone speaker Press 0 LED turns off or press an extension button To change the BGM source 1 15 assigned to the BGM button Press an extension button 0 n 0 where n is the music source 1 15 To enable background music over your external paging speakers ...

Page 48: ...n System Call Forward for your telephone press Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set To turn off System Call Forward for your telephone press Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override t...

Page 49: ...sly on a telephone This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls Call Forward destinations can be to internal destinations and outside telephone numbers You can change your forwarding destination from outside the system using the DISA feature See your CTX System Administrator for DISA telephone numbers and security code access Call...

Page 50: ...d button sequence Follow the instructions in the following table shown under Button Sequence Some features require additional input such as Dest Ext or Telephone No CF destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialing out such as the telephone number The CTX accepts destination numbers o...

Page 51: ...ress after entering an outside destination number Ring time in seconds before Call Forwards Table 2 Call Forward Procedure Feature Button Sequence Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All Calls to an ext Press ext button tone dial the dest ext no tone All Calls to outside telephone no Press ext button tone outside l...

Page 52: ...e access code dest telephone no tone timer Busy No Answer to an ext Press ext button dial the dest ext no tone timer tone Busy No Answer to outside telephone no Press ext button outside line access code dest telephone no tone timer tone Cancel Press ext button tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system Yo...

Page 53: ... dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer tone Busy No Answer to an ext Press ext button dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer tone Busy No Answer to outside telephone no Press ext button dial the other telephone s ext no enter other telephone ...

Page 54: ...r to an ext Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer No Answer to outside telephone no Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer tone Busy No Answer to an ext Press ext button tone dial the other telephon...

Page 55: ... Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can Hang up and retriev...

Page 56: ...hone the LCD shows the line or extension that is recalling and the orbit number To retrieve a parked call 1 Press 3DUN LQ 2UELW or press your extension button 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a ...

Page 57: ...er of your pickup group Directed Ext A call ringing on any line of this Primary Ext No Primary Ext No Directed Group A call ringing an extension in this Pickup Group Group No Ext No A call ringing this Ext No only Other lines ringing on the same phone are unaffected Ext No Outside Calls Any incoming outside line call All Call Group and or External Page An All Call Page Group Page and or External P...

Page 58: ...one beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press ROG The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You are conn...

Page 59: ...ty code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a 66 button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary ext...

Page 60: ...rnal station calls within your system external outside line calls 4 Enter the two digit pitch number see table 5 Press the same button that you pressed in Step 2 LQH or extension Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD Table 4 Internal and External Call Ringing Tones Tone No Frequency and Cadence 01 500 Hz 1 sec On 3 sec Off repeat 02 1300 Hz 1 sec On 1 sec Off re...

Page 61: ...r Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press R 1RW LVWXUE or hear Success Tone The LE...

Page 62: ...try Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s Your telephone may have 8QORFN RRU button s Each 8QORFN RRU button is programmed to unlock a specific door Check with your CTX System Administrator to find o...

Page 63: ...of possible door phones varies by Strata CTX system 01 24 maximum for larger systems Check with your CTX System Administrator to find out the names and locations of your system s door phones and record them below To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes gr...

Page 64: ...phone button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the direction of the door phone Echo Cancellation If you hear echo on your IP telephone tap either 9RO V or 9RO W once to cancel the echo Emergency Call To make an emergency call dial Emergency Monitoring Station Your system may have one ...

Page 65: ...tendant Console or from a PC See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages To change the Language Display Enter the Change Language access code the Language Code see below English date format MM DD YY British English DD MM YY French DD MM YY Spanish DD MM YY Microphone Cut Off This feature prevents callers from monitoring the sou...

Page 66: ...e you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press 0LF to toggle between the new and original callers You talk to the new caller for as long as you hold down 0LF When you release the button you return to the original caller In both cases neither caller can hear the other Your LCD indicates which station or CO line you are connected to...

Page 67: ...usy station press A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station you h...

Page 68: ...king The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by ent...

Page 69: ...ride This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing CO line to station call i e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode Station users with 3ULYDF 5HOHDVH can allow stations wit...

Page 70: ...up in system programming To make an All Call Page 1 With the handset off hook press OO DOO 3DJH or extension This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page 1 Lift the handset off hook press extension 2 Enter the Page Zone Number 01 08 depending on you...

Page 71: ... 3ULYDF RQ LQH button On a normally private telephone 3ULYDF 5HOHDVH allows other appearances of you line to join the conversation On a normally non private telephone 3ULYDF RQ LQH allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release While ...

Page 72: ...system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator In some cases System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call 1 Press 6SGLDO on a DKT3000 series digital telephone or press the button...

Page 73: ...1 Dial The display shows SPEED DIAL and you hear Entry Tone 2 Dial the Station Speed Dial number 100 199 or System Speed Dial number 200 999 The LCD shows your digits and you hear Entry Tone 3 Dial the telephone number to be stored Include any required access and area codes The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone 4 Release the telephone To enter another num...

Page 74: ... were Speed Dial Number 100 Number 101 would no longer be available You are not prevented from storing a new Number 101 but if you do Number 100 will be shortened to 32 digits Table 7 Phone Number Dial String Characters Entry Meaning a 0 9 End of Speed Dial Number when entering via access code Escape functions as an escape key indicating that the number immediately following represents something e...

Page 75: ...nes Note With ISDN calls when 7RQH LDO 6HOHFW is pressed all of the digits entered after that point will be sent with touchtones To change Tone Dialing 1 Access an outside line 2 Dial a telephone number 3 While on the call press 7RQH LDO 6HOHFW Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this ...

Page 76: ... maximum of 16 digits numbers 0 9 LCD displays Talk to xxx where xxx voice mail port DN 3 Press You ll hear the voice prompt Call Monitor Enabled The LCD now displays Logged into VM briefly and then displays the original information The Call Monitor LED light turns solid green Press the DOO 0RQLWRU button to disable Call Monitor The Call Monitor LED will turn off To monitor a call using Call Monit...

Page 77: ...he Stratagy iES32 Voice Mail Soft Keys Once your telephone is connected to your Stratagy ES voice mailbox the LCD displays the Stratagy ES Main Menu options shown in Table 8 below You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone Table 9 shows a sample of some of the available Soft Keys For more information on Stratagy ES voice...

Page 78: ...ages AM AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup rewind BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting toggle CALL SCREEN Change Call Screening On Off CANCEL Cancel recording CANCEL MSG CANC CNCL Cancel message and select new destination CHANGE Change notification digits CHG GREETING GRT GRT Change Greeting CONT DELETE Continuous Delete CONT...

Page 79: ...ivery Review GO FORWARD Go forward advance GUEST MBXES GST GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax all faxes in folder IMM THS FAX SND1 Immediate Fax current fax doc MARK PRIVAT PRV PRV Set Private status On Off MARK URGENT URG URG Set Urgent status On Off MSG FOLDERS FLDR FLDR Manage Personal Folders MSG NOTIFY Change message Notification MULTI ENTRY MULTI MULTI Multiple Destina...

Page 80: ...ment RECORD REC REC Record REENTER Re enter automatic copy destination REENTER NAM REDO REDO Re enter name or Exit REPLAY Replay current message REPLY RPLY RPLY Reply to the current message RE RECORD RREC RREC Re record RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RTRC Set Return Receipt request On Off REVIEW REVW REVW Review recording guest mailboxes REVIEW LIST REVW REVW Review cu...

Page 81: ...et up Month 1 12 SET YEAR Set up Year last two digits SPCL FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax in folder to fax dev SND THS FAX FAX1 Send Current Fax to fax device SPCIAL SEND SPCL SPCL Special Delivery Options START TIME Set copy Start Time STOP STOP STOP End recording URGENT MSGS Copy Urgent Messages USER OPTNS OPTN OPTN Change User Options YES Resume playback Table 9 Soft...

Page 82: ... using the auto method the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Continue to Step 3 or if you are using the manual method the Record LED flashes green rapidly Continue to Step 2 2 Manual method only If you...

Page 83: ...ected If a recorded call is put on Line hold voice recording stops when that held call is picked up by another station When the held call is in a different node voice recording is unaffected when the held call is picked up ACD or Attendant call monitoring cannot be used if voice recording is taking place Conversely if ACD or Attendant call monitoring is taking place you cannot use voice recording ...

Page 84: ...Advanced Operation Call Recording 70 Strata CTX DKT IPT Telephone 10 04 ...

Page 85: ...ow to use the DKT3014 shown below large screen directory display and individual name searches DKT3014 Telephone 5908 Msg Mic Redial Spdial Spkr Cnf Trn Hold Vol Feature Scroll Mode Page FEB 19 MONDAY 12 00 FRED S NO 3371 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Z Q ...

Page 86: ... press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number 5860 Soft Keys Feature Scroll Mode Page FEB 19 MONDAY 12 00 FRED S NO 3371 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Scrolling Directories Direct Station Selection System Speed Dial Personal Speed Dial Direct Station Selection Sys...

Page 87: ... and displays its directory information Internal Directory and External Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 10 on page 75 for...

Page 88: ...e connected to the Strata system enter User Programming Mode by dialing or press 3URJUDP 2 Press 6SGLDO SPEED DIAL MODE displays on the LCD 3 Enter a Speed Dial location number 100 199 depending on system programming If you entered B all names beginning with B are listed You can press the MORE Soft Keys to view adjacent pages 3 To select someone from the list press the Soft Key next to the name Th...

Page 89: ... space press the RIGHT Soft Key twice To backspace delete previous character press the LEFT Soft Key To cycle back to the first letter continue pressing the LEFT Soft Key 6 Press 6SGLDO The Speed Dial name is now programmed 7 Go off hook The IPT exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associ...

Page 90: ...DKT3014 LCD Features Directory and Speed Dial Listings 76 Strata CTX DKT IPT Telephone 10 04 ...

Page 91: ... Programming applies to LCD telephones only Programming Feature Buttons Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button or through an access code User Programming enables users to customize these features F...

Page 92: ...call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the IPT3014 LCD screen User Programming Mode To enter User Programming Mode press the 3URJUDP button or dial USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode press 3URJUDP or go off and on hook press Note A IPT equipped with a heads...

Page 93: ... CF Any Calls DSS Button All Call Flash Short Busy Flash Long No Answer Microphone Cut off Busy No Answer One Touch Button CF External Outside Calls Paging All Call Page All Groups Busy Page Individual Groups No Answer Emerg Page Individ Group Busy No Answer Emerg Page All Groups Call Park Orbit Answer Page All Groups Call Pickup Phantom Extension Message Waiting Incoming Group Pickup Privacy Inco...

Page 94: ...ated a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string Dial pad digits To program special characters see Table 12 A maximum of 32 characters Statio...

Page 95: ...stop The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again Multiple stops can be programmed into one string a Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause enter The display of a pause in the Speed Dial Number shows a P without speci...

Page 96: ...und Music Telephone Speaker On Ext button music source no 1 15 Telephone Speaker Off Ext button 6SNU External Speaker On Ext button music source no 1 15 External Speaker Off Ext button 6SNU Call Forward See Table 2 on page 37 Call Park Activate while on a call QI 7UQ Orbit Number or your Ext No Retrieve while on a call Ext button Orbit Number or your Ext No Call Pickup Directed DN pickup of ringin...

Page 97: ...al DISA Security Code Change Ext button old Security Code 1 15 digits new Security Code 1 15 digits Distinctive Ringing See Distinctive Ringing on page 46 Do Not Disturb Local On Ext button Local Off Ext button Remote On Ext button ext no of the phone where DND will be set Pass Code Number Remote Off Ext button ext no of the phone where DND will be set Pass Code Number Door Lock Control Ext button...

Page 98: ... Hang up Network Access Code Private Network Private Network No Night Ring Answer Ext button Off hook Call Announce or Busy Override Voice First Tone First or depending on programming for your phone Override Busy Do Not Disturb After reaching a busy or DND station press Executive After reaching a busy station press Paging Page All Groups Ext button Page Individual Groups Ext button Page Zone No 01...

Page 99: ...ansfer to Voice Mail While on a call press QI 7UQ Dial VM mailbox number usually Ext Number Volume Control Beep With handset off hook press Press 9RO V or W Volume Control Ringing With handset on hook press Press 9RO V or W 1 If you have hot dialing you do not need to press Ext button as part of the sequence 2 Stations must be assigned enabled SD capabilities in system programming by an Administra...

Page 100: ...s only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 second at...

Page 101: ...he following two types of units Digital Add on Module DADM adds 20 line feature buttons to digital telephones Up to two DADMs can be connected to a telephone Direct Station Selection DSS Console adds 60 line feature buttons to a digital telephone Available for system operators who do not have an attendant console IP Add on Module IADM adds 20 line feature buttons to the IPTs Up to two IADMs can be...

Page 102: ... flexible feature buttons can be assigned as CO line Directory Number DSS One Touch Speed Dial or any other flexible feature Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone s 10 or 20 buttons Each DSS button and LQH button has an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to ...

Page 103: ...em DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or when the associated station is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Distur...

Page 104: ...tion You can transfer internal or outside calls to an idle station from either a DSS console or a DADM To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone signaling ...

Page 105: ...n button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled a...

Page 106: ...to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press QI 7UQ or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting To override call forward with your DSS Console Press the station DSS...

Page 107: ...station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Flexible Button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pres...

Page 108: ...trata CTX DKT IPT Telephone 10 04 Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 109: ...matic Busy Redial Press to set up Automatic Busy Redial after receiving a busy tone on a dialed outside line call not available when calling on Tie or Direct Inward Dialing DID outside lines XWR DOOEDFN Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside line ...

Page 110: ...eatures enter a pause or flash signal when programming speed dial numbers URXS 3LFNXS Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station is a member of LQH Line Press to answer or access an outside line 0LFURSKQ XW RII Microphone Cutoff Press to turn the microphone off on while idle providing privacy when you receive handsfree internal c...

Page 111: ... and automatically answer the new incoming outside or extension call 5HOHDVH DOO Release Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition 6 RU XVWRPL HG XWWRQ Speed Dial Press to Speed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial n...

Page 112: ...Button Labels Delayed Ringing 98 Strata CTX DKT IPT Telephone 10 04 ...

Page 113: ...ou the location of these buttons on 20 10 and 14 button telephones 6929 Msg Spdial Redial Mic Spkr Cnf Trn Hold FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB15 FB16 FB17 FB18 FB19 FB20 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 Page Mode Scroll Feature FB buttons for 20 button phones IPT1020 SD DKT3020 S DKT3020 SD FB buttons for 10 button phones DKT3010 S DKT3010...

Page 114: ...100 Strata CTX DKT IPT Telephone 10 04 5442 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB buttons for 14 button phones DKT3014 SDL Msg Spdial Redial Mic Spkr Cnf Trn Hold Vol Z Q Feature Scroll Mode Page ...

Page 115: ... in Programming Mode the flexible buttons are numbered as Feature Buttons as shown at the beginning of this appendix To place your telephone in Programming Mode Press ROG simultaneously The LCD displays DKT PROGRAM MODE and SELECT Your phone will not ring if it receives a call while in Programming Mode To exit from Programming Mode Go Off and On hook or wait for 30 seconds for Programming Mode to ...

Page 116: ... Press ROG to set the option 5 You must also go off hook then on hook to exit the program mode Speakerphone Microphone Sensitivity Adjustment When you are using the speakerphone high ambient noise levels may cause the party you are talking with to be to cut off frequently If this happens follow these steps to lower the sensitivity of the microphone on a 3000 series telephone The default is normal ...

Page 117: ...ture Button 4 FB4 to toggle On Off FB4 LED On Call Waiting tone FB4 LED On No Call Waiting tone 4 Press ROG to set the option 5 Go off hook then on hook to exit the program mode Reset and Adjust the LCD Contrast To adjust LCD Contrast for the LCD Telephones 1 Press ROG simultaneously 2 Press and hold down the 0LF button and press and release 9RO V or 9RO W repeatedly Each time you press 9RO V or 9...

Page 118: ...ll of the available characters including numbers display 8 Go off hook then on hook to exit the program mode DKT2000 Mode On Off If you have a cordless telephone DKT2204 CT or DKT2304 CT that is connected to a 3000 series telephone you must place your DKT into 2000 mode before connecting the cordless telephone otherwise the 3000 series telephone will not work In 2000 mode Only 16 characters by two...

Page 119: ...ctivation Your OH button has been set to act as a 5HGLDO button by default However you can reprogram the OH button to work as Flexible Button as it set in system programming These steps enable you to change how the button functions 1 Press ROG simultaneously 2 Press 3 Press 0VJ to toggle On Off 0VJ LED On OH button works as Feature Button FB3 0VJ LED Off OH button works as a 5HGLDO button 4 Press ...

Page 120: ... be assigned to a feature by your system administrator in System Programming Headset Transmitter Level Adjustment To set the level of the Headset Transmitter for DKT3000 series telephones Important Unplug headset from modular jack of BHEU1A when making the setting from the table below 1 Press ROG simultaneously 2 Press 3 Press see table below and check these LEDs 4 Press ROG In Off hook it returns...

Page 121: ...Telephone System Administrator for the information required for the following steps IP address subnet mask number router address Station ID CTX Strata Net node number IP address for the BIPU M1A etc Notes You may want to enter a period or backspace when performing the following steps While in telephone programming mode Press ROG simultaneously to enter programming mode you can use these buttons fo...

Page 122: ...following illustrations show you the location of these buttons on 20 10 and 14 button telephones 6929 Msg Spdial Redial Mic Spkr Cnf Trn Hold FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB15 FB16 FB17 FB18 FB19 FB20 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB buttons for 20 button phones IPT1020 SD and IPT2020 SD FB buttons for 10 button phones IPT2010 Vol Z Q ...

Page 123: ...usly 2 Press 9RO V then press ROG Note Steps 3 5 are optional 3 Press to initialize the telephone s function settings LED On initialize LED Off don t initialize See IP Telephone Function Settings on page 112 for details 4 Press to initialize LCD contrast setting LED On initialize LED OFF don t initialize 5 Press to initialize the telephone s IP network connection settings LED On initialize LED Off...

Page 124: ...ve is set for manual setting 7 Press Enter a Station ID for the IPT and press ROG This is usually your telephone s primary number PDN 8 Press to enter the CTX Strata Net node number of the CTX node that contains the BIPU M1A to which this IPT interfaces then press ROG This FB setting is for CTX networked systems only 9 Press for BIPU IP address mode Press one of the following manual setting then p...

Page 125: ... carried out continuously 3 IPT searches for BIPU Retries every 10 seconds Possible errors BIPU is not found time out BIPU is not found Station ID automatic setting BIPU is not found StationID manual setting Multicast address is not registered BIPU IP address setting mode is automatic setting by multicast BIPU IP address is not registered BIPU IP address setting mode is manual setting INITIALIZING...

Page 126: ...k and hang up 4 Registering to BIPU When registering fails IPT retries by starting at Step 2 again Error message Exxx is error number 5 Registering completion normal action LCD data is indicated from the system Example Table 17 IP Telephone Function Settings FB LED ON LED OFF FB1 Buttons beep Buttons do not beep FB3 Speakerphone Microphone sensitivity is lower Speakerphone Microphone sensitivity i...

Page 127: ...LED Off without 5 Press ROG to set the above data 6 Go off hook and hang up Viewing IP Telephone Terminal Information 1 Press ROG simultaneously 2 Press then press ROG 3 Press to view IPT firmware version application and boot versions read only 4 Press to view IPT MAC address read only 5 Go off hook and hang up Table 18 Volume Level Transmitted from Headset Microphone LEDS Transmit Level FB3 FB2 F...

Page 128: ...IP Telephone Settings Viewing IP Telephone Terminal Information 114 Strata CTX DKT IPT Telephone 10 04 ...

Page 129: ...ng by the telephone system administrator Functions Using the soft keys on your telephone you can program the following functions in Administrator mode Phone Name enter the Extension PDN name for any telephone in the Strata CTX Door Name enter door phone name System SD Name1 enables you to program system speed dial names Station SD Name1 enables you to program station speed dial names for any stati...

Page 130: ... back to a Prompt Screen You can enter alphanumeric characters from the dial pad shown in Table 19 Note When using the Alphanumeric dial pad use Page to Back Space and delete a character use Scroll to enter a space in a name Navigation Button Function Mode Previous Menu exit Admin mode Scroll Next Item screen Forward or move cursor to Right column Page Previous Item screen Back or move cursor to L...

Page 131: ...n on page 116 to navigate between functions Press ROG Enter the DN ID number This is the extension number PDN of the telephone Enter the Phone Name that corresponds with that DN ID Press ROG pressing Hold will register the name and let you make the next Phone name entry Press 0RGH to cancel or go back Note Once the name is registered you cannot cancel the entry Press 3DJH to move to the previous d...

Page 132: ...anumeric name Press ROG to register alphanumeric name corresponding to the entered speed dial index Note To enter a speed dial number refer to Speed Dial in the Advanced section of this guide Press ROG Enter the DN ID This is the extension number PDN of the telephone Pressing 0RGH lets you return to the previous screen and ROG registers the entry Enter the speed dial index 00 99 Enter the alphanum...

Page 133: ...10 04 119 Press ROG Enter the ILG number 1 128 Pressing 0RGH lets you return to the previous screen and ROG registers the entry Enter the DID number Enter the alphanumeric name that corresponds to the DID Number Press ROG to register the entry DNIS NAME ILG 003 ILG 003 DID ...

Page 134: ...Administrator Functions General Operation 120 Strata CTX DKT IPT Telephone 10 04 ...

Page 135: ... page 56 alphanumeric entry 75 ANI 41 answer a call 14 answering calls 13 attendant console 82 automatic busy redial 79 82 callback 32 callback cancel 79 82 hold 22 line selection 12 automatic busy redial 31 automatic hold 22 B background music BGM 33 79 82 busy override 53 103 button labels 95 programming 79 buttons 3000 series LCD 4 10 DSS on ADMs and DSS consoles 89 extension 8 FB 108 fixed 3 9...

Page 136: ...Q ULQJ WRQH RYHU KDQGVHW KHDGVHW 103 PLFURSKRQH VSHDNHU sensitivity adjustment 102 direct inward system access see DISA directories 75 direct station selection 72 buttons 45 DISA security code 83 distinctive ringing 46 DKT2000 mode 104 DKT3000 series telephones 1 5 do not disturb 47 83 override 53 door lock 48 control 83 door phone 49 calling 83 drop 20 DSS 45 buttons on ADMs and DSS consoles 89 c...

Page 137: ... J join 20 L language changes 83 language code 51 LCD large screen 71 3000 series buttons 4 10 contrast 23 LCD control buttons 4 LCR dialing out 83 LED indicators 86 line access 11 automatic selection 12 buttons 11 ringing preference 12 line button 11 17 M making a call 13 message waiting 15 83 message waiting light on another telephone 16 on phantom ext MW 16 messaging advisory 84 Mic button 16 m...

Page 138: ... 84 ringing distinctive settings 46 line preference 12 ringing line preference 14 ringing repeat 93 S signaling tone 12 voice first 12 soft keys 4 26 27 2000 phone location 10 3000 phone location 4 DKT3014 LCD 59 72 73 Stratagy voice mail 63 speakerphone 14 102 special characters for speed dialing 60 speed dial 58 80 access codes 58 59 79 85 names 74 personal 59 73 81 system 59 73 speed dial DADM ...

Page 139: ...Index V V Strata CIX DKT IPT Telephone 10 04 125 voice mail access codes 85 call record 68 conference 19 direct transfer 63 volume control 85 86 voluntary account codes verified non verified 30 ...

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