Troubleshooting
Troubleshooting
RCC Administrator Guide 06/09
35
OC
If an OC user cannot see the phone numbers of people in his/her OC Contact List:
1. Log out OC client.
2. Go to C:\Documents and Settings\User Name\Local Settings\Application
Data\Microsoft\Communicator directory on the PC that runs OC, delete the file
‘GalContact.db’
Performing this step will delete the current local ‘Address Book’ of this user and
force it to resync with the Active Directory the next time OC runs.
3. Go to the Server that has Active Directory running, open a Command Prompt,
change directory to:
CD C:\Program Files\Microsoft Office Communications Server 2007\Server\Core
Type: Abserver.exe -RegenUR then <Enter> (Wait for about 5 minutes for this
operation to complete).
Type: Abserver.exe –SyncNow then <Enter> (Wait for about 5 minutes for this
operation to complete).
Doing this step enables the Active Directory to re-synchronize its database with all
the Users in its Database.
4. Log onto the OC again. The problem should be solved.
NT Service
To check if the RCC Server (NT service) is running, you can use the web admin GUI
or “Services” control panel.
