Toshiba STRATA CIX IP Attendant Console, User Manual

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Call Processing
Releasing a Call
Strata CIX IP Attendant Console 11/07
11
³
To answer a specific call
³
Highlight the call using the Up/Down arrows on your keyboard, then press
Answer
...or double click on the call to answer.
³
To make notes about the current call
³
Press Next Tab or click the Prompt/Notes tab, then click in the text area with your
cursor and type notes (shown below). The notes disappear when you disconnect.
Prompts
³
To use answering Prompts, click the Prompts/Notes tab and answer according to
the on-screen prompt. (Example: “Toshiba America, Telecom Division.”)
If prompts have been entered, they appear on-screen (in the Prompts/Notes tab
section, see above) when a call comes in that fits the prompt criteria. Prompts may
remind you how to answer for a particular line, line group, or entire company.
There are two requirements to create prompts: One, prompts must be entered in the
Control Panel, Prompts tab. Two, in Administration, on the Admin tab, “Activate
Line Prompt” must be checked.
Releasing a Call
³
While on an active call, press
Release
(Enter) on the keyboard
...or click the
Release
icon
...or select Call > Release.
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The Prompt/Notes tab is where you enter
notes about the current call.