Program 11 ACD Timing Assignments
Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-13
Code 5: Music Timers 1, 2, and 3
Defines the time interval that ACD callers in queue are sent music following the first, second,
or third announcement. Range of each music timer is 000~999 seconds (about 5 seconds to
16 1
⁄
2 minutes).
The connection time tolerance when switching between music and announcements is 5
seconds; example, if a music timer is set for 00 seconds, the caller may still hear up to 5
seconds of music if a music source is installed.
◆
Timer 11-51 defines the music interval following the first announcement.
◆
Timer 11-52 defines the music interval between the second and third announcement
on three-announcement queue patterns. Timer 11-52 is not used on one or two
announcement queue patterns.
◆
Timer 11-53 defines the music interval following the second announcement on
two-announcement queue patterns; or, the music interval following the third
announcement on three-announcement queue patterns. Each music timer can be
individually set from 000 seconds to 16 minutes, 39 seconds (
Code 6: Call Waiting Alarm Timer 1
Defines the first alarm threshold time for the ACD calls waiting in queue (ranges from
000~255 seconds). If a defined number of ACD calls (per
than the time defined in Program 11-6, the ACD Supervisor telephone is sent a beeping alarm
indication (2400 Hz/10 Hz, 0.75 second OFF, 0.75 second ON).
DATA must be
set to “2” for the Call Waiting Alarm Timer 1 to operate.
Code 7: Call Waiting Alarm Timer 2
Defines the second alarm threshold time for ACD calls waiting in queue (ranges from
000~600 seconds). If a defined number of ACD calls (per
) are in queue longer
than the time defined in Program 11-7, the ACD Supervisor telephone is sent a beeping alarm
indication (2400 Hz/10 Hz, one continuous sound). Program 14-8 DATA must be set to “2”
for the Call Waiting Alarm Timer 2 to operate.
Code 8: Alarm Guard Timer
Defines the minimum time interval between queue alarm signals sent to the Supervisor
telephone. The timer can be set from 01~30 minutes. If the timer is set to 00, the
5HVHW
4XHXH $ODUP
button does not function to end a queue alarm indication on the Supervisor
telephone.
Example: If the queue alarm sounds at the Supervisor telephone and the Supervisor resets the
alarm by pressing the flashing
5HVHW 4XHXH $ODUP
button, the Alarm Guard Timer
begins to count down from the time set in this program. If the number of calls in the ACD
queue still exceeds the queue size (set in Program 14-71, 72, or 73) after the Alarm Guard
Timer expires, the alarm sounds again on the Supervisor telephone.
