Toshiba SmartLink e-STUDIO16 Specification Sheet Download | Manualshive

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e.g.

C:\Program Files\Unimessage Pro

C:\Program

Files\SmartLink

3.

Locate the .DEV file named after the device driver you have defined in Network
Viewer/ImageVision2000/SmartLink2000 to communicate with and control the LAN connected
Toshiba MFP.

4.

Open this file using any available text editor, e.g. Windows NotePad.

5.

Add the following two lines after the [Network] section heading:

Log=C:\TECDRV#.LOG
LogData=1

6.

Save the edited file back to disk

7.

Restart Network Viewer/ImageVision2000/SmartLink2000 – the device driver should start
producing TECDRV*.LOG files in C:\ - these are the files you need to collect to send to

[email protected]

after reproducing a problem and then shutting down Network

Viewer/ImageVision2000/SmartLink2000.

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Summary of Contents for SmartLink e-STUDIO16

Page 1: ...onnected via NIC to the LAN To send faxes from ImageVision2000 SmartLink2000 via a Toshiba MFP connected directly to the LAN SMTP protocol is used This means that on the Toshiba MFP E Mail Receive Mode must be set to SMTP and the Offramp Gateway function on the Toshiba MFP must be set ON The Network Viewer ImageVision2000 and SmartLink2000 use FTP to exchange device and phonebook setup data with t...

Page 2: ...AME FTP User setting defined for the device driver default is public Program Menu Æ INITIAL SETUP Æ NETWORK Æ FTP Æ FTP SERVER LOGIN PASSWORD FTP Password setting defined for the device driver default is pass Program Menu Æ INITIAL SETUP Æ NETWORK Æ LAN FAX Æ LAN FAX SERVER ADDRESS IP of PC running the device driver for this MFP After making changes to the Toshiba MFP s Network Settings always sel...

Page 3: ...ess and then learns the IP currently assigned to the card which it then uses for subsequent communications with the Toshiba MFP The SNMP message will only reach devices in the same sub net as the PC issuing the message the PC where the device driver is running So if the Toshiba LAN MFP is in a different sub net to the PC running the device driver you cannot use the Determine IP Address every time ...

Page 4: ...ection press Cancel to return to the INITIAL SETUP NETWORK section and select 01 COMPLETE or 01 DONE to save the changes If you change the HOST NAME setting on the MFP via the Device Settings function in either Network Viewer ImageVision2000 or SmartLink2000 then the Domain Name setting associated with the device driver is automatically updated to match 1 1 2 E MAIL 1 1 2 1 E MAIL ADDRESS You must...

Page 5: ...n2000 or SmartLink2000 and the Toshiba MFP If the FTP user and password settings on the Toshiba MFP do not match those associated with the device driver in either Network Viewer ImageVision2000 or SmartLink2000 then attempts to read setup data from the Toshiba MFP will fail with Invalid credentials for setup Check the FTP User and FTP Password settings in the File Transfer section of the dialog di...

Page 6: ...0 or SmartLink2000 then the FTP User and FTP Password settings associated with the device driver are automatically updated to match 1 1 4 LAN FAX 1 1 4 1 LAN FAX SERVER ADDRESS IP of PC running the device driver for this MFP The Toshiba MFP only accepts messages for transmission to fax numbers from a PC with this IP If the IP of the PC where ImageVision2000 SmartLink2000 s device driver for this T...

Page 7: ...he IP used in the PING command Check that no firewall on the PC is preventing the message going out from the PC or coming in from the Toshiba maybe disable any personal firewall on the PC as a test to see if the results change If responses sometimes timeout and aren t received Examine the network cabling and infrastructure including HUBS and try pinging other PCs and devices to see if they respond...

Page 8: ... existing SMTP server running on the PC You will not be able to start the device driver on this PC without first closing whatever SMTP server is already running The wording of the 220 message may give you a clue about what is running the SMTP server so you can find it and close it Type QUIT and press ENTER to exit TELNET After installing Network Viewer ImageVision2000 SmartLink2000 and while the s...

Page 9: ...is accessible from other PCs on the LAN While the Network Viewer ImageVision2000 SmartLink2000 is running on another PC on the LAN Windows 95 OSR2 98 Me NT4 Click Start Run Type TELNET eee fff ggg hhh 25 Where eee fff ggg hhh is the IP of the PC running Network Viewer or SmartLink2000 s device driver Press ENTER Windows 2000 XP Start a command prompt Click Start Programs Accessories Command Prompt...

Page 10: ...ype TELNET aaa bbb ccc ddd 25 Where aaa bbb ccc ddd is the IP of the Toshiba MFP Press ENTER You should now see a line that says 220 ESMTP Service Ready If TELNET gets disconnected immediately it is likely that the LAN FAX SRV ADDRESS is set incorrectly on the Toshiba MFP If it remains connected type QUIT ENTER to exit from the server Check can send fax messages successfully from ImageVision2000 S...

Page 11: ...e settings Change the setting Click the Write settings button You can run IPCONFIG EXE in a Command Prompt on the PC to learn the PC s IP address 4 If the job remains In progress indefinitely1 as shown in ImageVision2000 SmartLink2000 s Outbox then verify that the intended recipient of the fax actually received it or print the TX REPORT on the Toshiba MFP to see if the job was sent successfully as...

Page 12: ...click Browse Folders to open the main display 3 In the left hand folder tree select Devices to open the Devices folder 4 Right click the appropriate device name and if present select Launch fax from the menu if this menu is not present this means the device driver is already running and you may continue with the next step 5 Right click the appropriate device name and select Device settings Network...

Page 13: ... You can review and edit the current settings for FTP User and FTP Password in Network Viewer ImageVision2000 or SmartLink2000 as detailed below Start Network Viewer ImageVision2000 or SmartLink2000 If Welcome screen appears click Browse Folders In left hand folder tree click Devices to open the Devices folder Right click appropriate device driver name and select Properties Select the Network tab ...

Page 14: ...ing any available text editor e g Windows NotePad 5 Add the following two lines after the Network section heading Log C TECDRV LOG LogData 1 6 Save the edited file back to disk 7 Restart Network Viewer ImageVision2000 SmartLink2000 the device driver should start producing TECDRV LOG files in C these are the files you need to collect to send to support wordcraft com after reproducing a problem and ...

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