Toshiba Satellite U940 User Manual Download

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Heat dispersal ...................................................................................... 4-28

Chapter 6

Troubleshooting

Problem solving process ...................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
TOSHIBA support ................................................................................ 6-15

Index

User's Manual

iii

Summary of Contents for Satellite U940

Page 1: ...User s Manual U940 ...

Page 2: ...g Started Equipment checklist 2 1 Conventions 2 1 Using your product for the first time 2 2 Turning off the power 2 7 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Underside 3 5 Front with the display open 3 6 Internal Hardware Components 3 8 Monitoring of power condition 3 12 Specifications 3 13 Chapter 4 Operating Basics The Keyboard 4 1 Wireless communi...

Page 3: ...Password utility 5 5 TOSHIBA System Settings 5 7 TOSHIBA Media Player by sMedio TrueLink 5 13 TOSHIBA PC Health Monitor 5 14 System Recovery 5 16 Ordering Recovery Discs from TOSHIBA 5 19 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 15 Index User s Manual iii ...

Page 4: ...User s Manual iv ...

Page 5: ...ove including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accurac...

Page 6: ... trademarks not listed above may be used in this manual Regulatory Information FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This ...

Page 7: ...on Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 EU Declaration of Conformity This product is carrying the CE Mark in accordance with the related European Directives Responsible for CE Marking is TOSHIBA Europe GmbH Hammfelddamm 8 41460 Neuss Germany The complete and official EU Declaration of Conformity can be fou...

Page 8: ...commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA Th...

Page 9: ...s exgences du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black ...

Page 10: ...t stick depending on the country and region where you purchased REACH Compliance Statement The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according ...

Page 11: ...IS LICENSED UNDER THE AVC THE VC 1 AND MPEG 4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...

Page 12: ...t be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARR...

Page 13: ...met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software mu...

Page 14: ...energy efficiency Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommen...

Page 15: ...of the manual Provide adequate ventilation Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep Mode In this condition observe the following Never cover your computer or AC adaptor with any object Never place your computer or AC ad...

Page 16: ... you maintain physical contact with the computer for a long time for example if you rest the computer on your lap or if you keep your hands on the palm rest your skin might suffer a low heat injury If the computer has been used for a long time avoid direct contact with the metal plate supporting the various interface ports as this can become hot The surface of the AC adaptor can become hot when in...

Page 17: ...luetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group Please note that it is not possible to confirm t...

Page 18: ...lect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using...

Page 19: ...own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For pri...

Page 20: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 21: ...the detailed information Caution Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits Nevertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration the distance between the antenna and the user should...

Page 22: ...e The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere with any ...

Page 23: ...rts W52 W53 W56 Channel Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications Business Law of Japan Intel 2200BNHMW 802 11b g n Wireless LAN The Name of the radio equipment 2200BNHMW Japan Approvals Institute for Teleco...

Page 24: ...re not listed in the table below As of Aug 2012 Austria Belgium Bulgaria Canada Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Korea Latvia Liechtenstein Lithuania Luxemburg Malta Monaco Netherlands Norway Philippines Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland UK USA Legal Footnotes Non app...

Page 25: ...upport toshiba com for details CPU performance may also vary from specifications due to design configuration Under some conditions your computer product may automatically shut down This is a normal protective feature designed to reduce the risk of lost data or damage to the product when used outside recommended conditions To avoid risk of lost data always make back up copies of data by periodicall...

Page 26: ... only Computers configured with a 64 bit operating system can address 4 GB or more of system memory Battery Life Battery life may vary considerably depending on product model configuration applications power management settings and features utilized as well as the natural performance variations produced by the design of individual components Published battery life numbers are achieved on select mo...

Page 27: ...ystem Memory Shared System Memory will vary depending on system memory size and other factors Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach may vary depending on surrounding electromagnetic environment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed wi...

Page 28: ...Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 24 ...

Page 29: ...ems TOSHIBA Portable Personal Computer Battery pack Is preinstalled in some computers AC adaptor and power cord 2 pin plug or 3 pin plug Documentation U940 Quickstart Instruction Manual for Safety and Comfort Warranty information If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and...

Page 30: ...ktop tile from the Start screen to access the desktop Start screen You can go to the Start screen by clicking the Start charm You can also use the Windows logo key on your keyboard to go to Start screen For detailed information please refer to the Windows Help and Support Using your product for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on...

Page 31: ... to DC power and reduces the voltage supplied to this computer Always use the TOSHIBA AC adaptor that was included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by ...

Page 32: ...rniture or any other surface that could be marred by exposure to heat since the computer base and AC adaptor s surface increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions 1 Connect the power cor...

Page 33: ...down the palm rest with one hand so that the main body of the computer is not raised slowly lift the display panel this will allow the angle of the display panel to be adjusted to provide optimum clarity Figure 2 4 Opening the display panel 1 1 Display panel Use reasonable care when opening and closing the display panel Opening it vigorously or slamming it shut could damage the computer Be careful...

Page 34: ...cator will then indicate the status Please refer to the Monitoring of power condition section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be adjusted during Windows Setup 1 Open the display panel 2 Press and hold the computer s power button for two or three seconds Figure 2 6 Turning on the power 1 ...

Page 35: ... Mode or Hibernation Mode Shut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system s main screen the next time it is turned on 1 If you have entered data either save it to the Hard Disk Drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the disc If you turn off the power while a...

Page 36: ... again you can continue working right where you left off When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled always completely shut down the computer This includes turning off any wireless communication functionalities and cancelling settings that reactivate the computer automatically such as a timer recording function Failur...

Page 37: ...Sleep Mode The Sleep Mode feature provides the following benefits Restores the previous working environment more rapidly than does the Hibernation Mode feature Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature Allows the use of the panel power off feature Executing Sleep Mode You can enter Sleep M...

Page 38: ... Do not install or remove a memory module while the computer is in Hibernation Mode Data will be lost Do not switch to Hibernation Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits Saves data to the Hard Disk Drive when the compu...

Page 39: ...eps as described below 1 Click Power Options and then click Choose what the power button does or Choose what closing the lid does 2 Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid 3 Click the Save changes button Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer will take a moment to save the current da...

Page 40: ...ollowing figure shows the computer s front with its display panel in the closed position Figure 3 1 Front of the computer with display panel closed 1 3 2 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator Product appearance depends on the model you purchased DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge whi...

Page 41: ... The left side of the computer 1 2 3 1 Security lock slot 3 Cooling vents 2 Universal Serial Bus USB 2 0 port Product appearance depends on the model you purchased Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer Universal Serial Bus USB 2 0 port One Universal Serial Bus port which complies t...

Page 42: ... surface using a soft cloth Right side The following figure shows the computer s right side Figure 3 3 The right side of the computer 1 2 7 6 5 4 4 3 1 Headphone jack 5 HDMI out port 2 Microphone jack 6 LAN jack 3 Memory media slot 7 DC IN 19V jack 4 Universal Serial Bus USB 3 0 ports Product appearance depends on the model you purchased Headphone jack A 3 5 mm mini headphone jack enables connecti...

Page 43: ...rd and backward compatible with USB 2 0 devices The port with the icon has Sleep and Charge function USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode HDMI out port HDMI out port can connect with Type A connector HDMI cable LAN jack This jack lets you connect to a LAN The adaptor has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet...

Page 44: ...position in order to release the battery pack for removal For more detailed information on removing the battery pack please refer to the Battery section Battery pack The rechargeable lithium ion battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack please refer to the Battery section Memory module...

Page 45: ... 11 1 Wireless communication antennas not shown 7 Display hinges 2 Microphone 8 Keyboard 3 Web Camera LED 9 Touch Pad 4 Web Camera 10 Touch Pad control buttons 5 Display screen 11 LCD Sensor switch not shown 6 Power button Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Some computers in this series are equipped with the Wireless LAN ...

Page 46: ...er cloth or other soft cloth to clean the lens if it becomes dirty Display screen 35 6cm 14 LCD screen configured with the following resolution HD 1366 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat brighter than when it operates on battery power This difference in brightness levels ...

Page 47: ...or example when you close the display panel the computer enters Hibernation Mode and shuts itself down and then when you next open the display the computer will automatically start up and return you to the application you were previously working on You can specify within the Power Options To access it click Desktop Desktop Assist Control Panel System and Security Power Options Internal Hardware Co...

Page 48: ... to high temperatures the SSD may be vulnerable to data retention errors Legal Footnote Hard Disk Drive HDD Capacity For more information regarding Hard Disk Drive HDD Capacity please refer to the Legal Footnotes section RTC battery The internal RTC battery backs up the Real Time Clock RTC and calendar Video RAM The memory in a computer s graphics adaptor used to store the image displayed on a bit...

Page 49: ...e internal LCD This feature can be used if the computer is running under battery mode using the internal LCD display only The Display Power Saving Technology feature is enabled at factory default If you want to disable the feature you can disable it The Display Power Saving Technology feature can be disabled in the Intel Graphics and Media Control Panel You can access this control panel in the fol...

Page 50: ...rnation Mode consumes power When you carry your computer aboard on an aircraft or in places where electronic devices are regulated or controlled always power off your computer When Intel Rapid Start Technology is enabled Wake up on LAN Wake up on USB or Wake up from Sleep Mode automatically functions are not available when the computer has been switched from Sleep Mode to Hibernation Mode The Wind...

Page 51: ...arge LED white No charge LED white Battery partially charged or no charge Operates Charge LED amber Quick charge LED amber AC adaptor not connected Remaining battery capacity is above low battery trigger point Operates LED off Remaining battery capacity is below low battery trigger point Operates LED flashes amber Remaining battery capacity is exhausted Computer shuts down DC IN Battery indicator ...

Page 52: ...ing will resume this process will occur regardless of whether the computer s power is on or off Power indicator Check the Power indicator to determine the power status of the computer the following indicator conditions should be noted White Indicates power is being supplied to the computer and the computer is turned on Flashing amber Indicates that the computer is in Sleep Mode and that there is s...

Page 53: ...m Power Requirements AC adaptor 100 240V AC 50 or 60 Hz cycles per second Computer 19V DC AC Power Cord and Connectors The power cord s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country region in which it is used All cords must meet the following specifications Wire size Minimum 0 75 mm2 Current rating Minimum 2 5 ...

Page 54: ...or the United States and Canada two pin plug configuration must be a 2 15P 250V or 1 15P 125V and three pin plug configuration must be 6 15P 250V or 5 15P 125V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part II The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia Europe and China USA UL approved Unit...

Page 55: ...with keyboards being available for numerous languages In use there are different types of keys specifically typewriter keys function keys soft keys and Windows special keys Never remove the key caps on your keyboard Doing so could cause damage to the parts under the key caps Keyboard indicators The following figure shows the position of the CAPS LOCK indicator and the NUM LOCK indicator which show...

Page 56: ...of the computer The functions can be performed by pressing the associated functions keys Special function mode Standard F1 F12 mode Function F1 FN F1 Launches the help file supplied with the software F2 FN F2 Decreases the computer s display panel brightness in individual steps F3 FN F3 Increases the computer s display panel brightness in individual steps F4 FN F4 Changes the active display device...

Page 57: ...Function Key Windows special keys The keyboard provides two keys that have special functions in Windows the Windows Start Button key activates the Start screen while the application key has the same function as the secondary right mouse button This key activates the Start screen This key has the same function as the secondary right mouse button Generating ASCII characters Not all ASCII characters ...

Page 58: ...s occurs the new network will have to be configured for all computers connected to the same network in order to re enable network connections Please be sure to use new network name Wireless LAN The Wireless LAN is compatible with other LAN systems based on Direct Sequence Spread Spectrum Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE802 11 Wireless LAN stan...

Page 59: ...al access through the wireless LAN and the damage thereof Card Specifications Form Factor PCI Express Mini Card Compatibility IEEE 802 11 Standard for Wireless LANs Wi Fi Wireless Fidelity certified by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Network Operating System Microsoft Windows Networking Media Access Protocol CSMA CA Collision Avoidance with...

Page 60: ...ooth functions and an external Bluetooth adaptor simultaneously For reference Bluetooth wireless technology has the following features Worldwide operation The Bluetooth radio transmitter and receiver operate in the 2 4GHz band which is license free and compatible with radio systems in most countries in the world Radio links You can easily establish links between two or more devices with these link...

Page 61: ...to connect with a CAT5 cable or higher You cannot use a CAT3 cable If you are using Ethernet LAN 10 megabits per second 10BASE T you can connect with a CAT3 or higher cable Connecting the LAN cable To connect the LAN cable follow the steps as detailed below Connect the AC adaptor before connecting the LAN cable The AC adaptor must remain connected during LAN use If you disconnect the AC Adaptor wh...

Page 62: ...computer away from an AC power source although you should not change the battery pack while the AC adaptor is connected Before you remove the battery pack save your data and shut down the computer or place the computer into Hibernation Mode Please be aware that when placing the computer into Hibernation Mode the contents of memory will be saved to the hard disk drive although for safety sake it is...

Page 63: ...handled or disposed Dispose of the battery as required by local ordinances or regulations Charge the battery pack only in an ambient temperature between 5 and 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deteriorate and the battery life might be shortened Never install or remove the battery pack without first turning off the power and disconnectin...

Page 64: ...or example the battery might scarcely charge at all during operation Battery charging notice The battery may not begin charging immediately under the following conditions The battery is extremely hot or cold if the battery is extremely hot it might not charge at all To ensure the battery charges to its full capacity you should charge it at room temperature of between 5 C to 35 C 41 F to 95 F The b...

Page 65: ... time With repeated discharges and recharges the battery s capacity will gradually decrease In view of this it will be noted that an often used older battery will not operate for as long as a new battery even when both are fully charged Maximizing battery operating time A battery s usefulness depends on how long it can supply power on a single charge while how long the charge lasts in a battery de...

Page 66: ...on the computer s power if it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect t...

Page 67: ...nation Mode data will be lost if you remove the battery pack or disconnect the AC adaptor before the save is completed Do not touch the battery release latch while holding the computer or the battery pack might fall out due to the unintentional release of the battery release latch and cause injuries Removing the battery pack To remove a discharged battery follow the steps as detailed below 1 Save ...

Page 68: ...his instance you should avoid mats that are made of materials that hold or generate static electricity When installing or removing a memory module you must ensure that you do not touch any other internal areas of the computer Use only memory modules approved by TOSHIBA Do not try to install or remove a memory module under the following conditions a The computer is turned on b The computer was shut...

Page 69: ...tor and all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack refer to Replacing the battery pack section if required 5 Loosen the screw securing the memory module cover in place please note that the screw is attached to the cover in order to prevent it from being lost 6 Slide your fingernail or a thin object unde...

Page 70: ...can create a short circuit which can cause computer damage and fire possibly resulting in serious injury Do not touch the connectors on the memory module or on the computer Debris on the connectors may cause memory access problems Align the grooves along the edges of the memory module with the locking tabs on the connector and insert the module into the connector firmly if you find it difficult to...

Page 71: ...a memory module To remove the memory module follow the steps as detailed below 1 Click Power in the Settings charm and then click Shut down while holding down the SHIFT key ensure that the Power indicator is off 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack 5 Loosen the screw se...

Page 72: ... Seat the memory module cover in place and secure it with the screw Take care to ensure that the memory module cover is firmly closed 10 Install the battery pack 11 Turn your computer over Peripheral devices Memory media The computer is equipped with a Memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices ...

Page 73: ...ogy adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy or playback protected material on another computer or other device and you may not reproduce any copyrighted material except for your personal enjoyment Below is a simple explanation for distinguishing SD memory cards from SDHC and SDXC memory cards SD SDHC and SDXC memory cards appear the same extern...

Page 74: ...o not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After using card return it to its case The card is designed so that it can be inserted only one way Do not try to force the card into the slot Do not leave a card partially inserted in the slot Press the card until you he...

Page 75: ...e sure memory media is oriented properly before you insert it If you insert the media in wrong direction you may not be able to remove it When inserting memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied doing so may cause da...

Page 76: ... been confirmed some HDMI display devices may not function properly Connecting the HDMI out port 1 Plug one end of the HDMI cable into the HDMI in port of the HDMI display device 2 Plug the other end of the HDMI cable into the HDMI out port on your computer Figure 4 13 Connecting the HDMI out port 1 2 1 HDMI out port 2 HDMI cable Please do not plug unplug an HDMI display device under the following...

Page 77: ...ay find that nothing is displayed Be sure to use the function key to select the display device before starting to play video Do not change the display device while playing video Do not change the display device under the following conditions While data is being read or written While communication is being carried out Select HD Format To select the display mode follow the steps as detailed below 1 ...

Page 78: ...hat are available from your reseller or TOSHIBA dealer Memory Kit DDR3 1333 1600 memory modules can easily be installed in the computer The available option memory depends on TOSHIBA authorization Universal AC Adaptor If you frequently use your computer at more than one site it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carr...

Page 79: ...s the richest and most immersive audio experience in any listening environment using technologies from SRS Labs To access the utility click Desktop Desktop Assist Media Entertainment SRS Premium Sound HD SRS Premium Sound 3D Your computer may be preinstalled with SRS Premium Sound HD or SRS Premium Sound 3D depending on the model you purchased For more information please refer to the help file Aud...

Page 80: ...d convex When audio power management is disabled the button is black and concave Speaker Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction Default Format You can change the sample rate and bit depth of sound Video mode Video mode settings are configured via the Screen Resolution dialog To open the Screen Resolution d...

Page 81: ...sage you should exercise a few simple precautions when moving it in order to help ensure trouble free operation Make sure all disk disc activity has ended before moving the computer Turn off shut down the computer Disconnect the AC adaptor and all peripherals before moving the computer Close the display panel Do not pick up the computer by its display panel Before carrying your computer shut it do...

Page 82: ...ary lowering the processor speed or by lowering the processor speed first then if necessary turning on the fan Both of these functions are controlled through the Power Options When the processor s temperature falls within normal range the fan will be turned off and the processor operation returned to its standard speed If the processor s temperature reaches an unacceptably high level with either s...

Page 83: ...desktop shortcut TOSHIBA Desktop Assist TOSHIBA Desktop Assist is a graphical user interface that provides access to specific tools and TOSHIBA utilities and applications that make the use and configuration of the computer easier To access this utility click Desktop Desktop Assist TOSHIBA PC Diagnostic Tool The TOSHIBA PC Diagnostic Tool will display basic system configuration information and allo...

Page 84: ...back video music and photo TOSHIBA Media Player can play back contents on a local library home network SkyDrive To access it click the Media Player icon on the Start screen For details please refer to the Tutorial TOSHIBA Function Key This utility allows you to perform some features by pressing a specified key or combined with the FN key To setup this utility click Desktop Desktop Assist Tools Uti...

Page 85: ...the model you purchased Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use Access each function using the following procedures 1 To access the Power Options click Desktop Desktop Assist Control Panel System and Security Power Options Function keys Function keys are specific key combinations that let...

Page 86: ...nel power on off 1 This feature automatically turns power to the computer off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is exhausted to the point that computer operation cannot be continued the system automatically enters Hibernation Mode and shuts its...

Page 87: ... Password To start the utility click the following items Desktop Desktop Assist Tools Utilities User Password User authentication may be required to validate user rights when using TOSHIBA Password Utility to delete or change passwords etc Set button Click this button to register a password After a password is set you will be prompted to enter it when you start the computer After you set the passw...

Page 88: ...Setup utility please refer to the Troubleshooting section If you forget your HDD User Password TOSHIBA will NOT be able to assist you and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE TOSHIBA will NOT be held responsible for any loss of any data any loss of use or access to your HDD or for any other losses to you or any other person or organization that result from the loss of ac...

Page 89: ...is case some features that can power on the computer automatically Wake up on LAN Task Scheduler etc may not work You must turn the computer back on to retry password entry TOSHIBA System Settings This section explains how to use the TOSHIBA System Settings to configure your computer and provides information on settings for various functions The settings or options explained here may vary dependin...

Page 90: ...Hibernation Mode or shutdown state It also displays the remaining battery capacity Sleep and Charge Your computer can supply USB bus power DC5V to the USB port even when the computer is turned OFF This function can be used for ports that support the Sleep and Charge function The port with the icon has Sleep and Charge function Move the slider to enable or disable this function Enabled Enables the ...

Page 91: ...may be stopped for safety reasons When Sleep and Charge function is enabled the USB Wakeup function does not work for compatible ports In that case if there is a USB port that does not have the Sleep and Charge function attach the mouse or keyboard to it If all USB ports have the Sleep and Charge function change to disable Sleep and Charge function The USB Wakeup function will now work but the Sle...

Page 92: ...only available on standard VGA mode and is not available as part of the Windows Desktop properties Auto Selected Selects an external monitor if one is connected and the display panel is closed otherwise it selects the internal display System LCD Only Selects the internal LCD even if an external monitor is connected Boot This tab allows you to modify the boot settings Boot Priority Options This opt...

Page 93: ...On This option allows you to change the Panel Open Power On setting Enabled Enables the Panel Open Power On function When you open the display panel while your computer is turned off the system will boot up automatically Disabled Disables the Panel Open Power On function The Panel Open Power On feature is supported with some models Keyboard This tab allows you to set conditions for the Keyboard Fu...

Page 94: ...ion Disabled Disables the USB Legacy Emulation Internal USB 3 0 controller Use this option to enable or disable the internal USB 3 0 controller If Disabled is selected the internal USB 3 0 port s on the computer will work as USB 2 0 port s which will save power Enabled Enables the internal USB 3 0 controller Disabled Disables the internal USB 3 0 controller SATA This tab allows you to set conditio...

Page 95: ... Built in LAN Enabled Enables Built in LAN functions Disabled Disables Built in LAN functions TOSHIBA Media Player by sMedio TrueLink Please be aware of the following limitations when you use the TOSHIBA Media Player by sMedio TrueLink Notes on use This software is a multimedia player which can be used to play back video music and photo However some files may not be able to play back normally TOSH...

Page 96: ...Opening TOSHIBA Media Player by sMedio TrueLink Manual The features and operations about TOSHIBA Media Player are explained in the TOSHIBA Media Player Manual Use the following procedure to open TOSHIBA Media Player Manual Click the Tutorials icon on the Start Page of TOSHIBA Media Player TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system fu...

Page 97: ...s under its standard limited warranty in any way TOSHIBA s standard limited warranty terms and limitations apply Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started using the following methods Click Desktop Desktop Assist Support Recovery PC Health Monitor Click the icon in the notification area then click the Enable PC Health Monitor message the first time you run ...

Page 98: ...res Do not write to the media when the virus check software is running Wait for it to finish then disable virus detection programs including any software that checks files automatically in the background Do not use utilities including those intended to enhance Hard Disk Drive access speed They may cause unstable operation and damage data Do not shut down log off or Sleep Hibernate while writing or...

Page 99: ...ved it To perform this restoration follow the steps below When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost Please make sure to use the default Boot Mode option in the BIOS setup utility before restoring To start BIOS Setup press and hold the F2 key and then turn on the computer Release the F2 key one second after the computer is power on I...

Page 100: ... not be launched because there is no recovery partition When there is no recovery partition the Recovery Media Creator cannot make Recovery Media However if you have already created a Recovery Media you can use it to restore the recovery partition If you have not created Recovery Media please contact TOSHIBA support for assistance Restoring the pre installed software from the Recovery Hard Disk Dr...

Page 101: ...ting section You can also perform the restoration through PC settings in the operating system 1 Click the Settings charm and click Change PC settings 2 Click General under PC settings 3 Select the options you desired and follow the on screen instructions Ordering Recovery Discs from TOSHIBA You can order Product Recovery discs for your notebook from the TOSHIBA Europe Backup Media Online Shop Plea...

Page 102: ...d in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this ch...

Page 103: ...random characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down...

Page 104: ...ng 1 Press CTRL ALT and DEL simultaneously once then click Start Task Manager The Windows Task Manager window appears 2 Select the program you want to close then click End Task Closing the failed program should allow you to continue working If it does not continue with the next step 3 Close the remaining programs one by one by selecting the program name then End Task Closing all programs should al...

Page 105: ...s hardware or attached peripherals Basic problems may occur in the following areas Power Keyboard Internal display panel Hard Disk Drive Memory Media Card Pointing device USB device Additional memory module Sound system External monitor LAN Wireless LAN Bluetooth Power When the computer is not plugged into an AC power outlet the battery pack is the primary power source However your computer also h...

Page 106: ...C adaptor doesn t power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton cloth If the AC adaptor still does not power the computer y...

Page 107: ...lace the battery taking care to ensure that it is securely seated in the computer Check the DC IN Battery indicator if it does not glow allow the computer to charge the battery for at least twenty minutes If the DC IN Battery indicator starts to glow after this period allow the battery to continue to charge for at least another twenty minutes before turning on the computer However if the indicator...

Page 108: ...roblems can be caused by the setup and configuration of the computer please refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard you...

Page 109: ...refer to the Boot Priority Options section for further information Slow performance The files on the Hard Disk Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Drive Please refer to the operating system s documentation or online Help File for further information on operating and using the Defragmentation...

Page 110: ...blem Procedure The Touch Pad does not work Check the Device Select settings Click Desktop Desktop Assist Control Panel Hardware and Sound Mouse Pressing function keys to enable On screen pointer does not respond to pointing device operation In this instance the system might be busy Try moving the mouse again after waiting a short while Double tapping Touch Pad does not work In this instance you sh...

Page 111: ...op Assist Control Panel Hardware and Sound Mouse If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is ...

Page 112: ...ntation supplied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in order to en...

Page 113: ...lect another mode Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery will dischar...

Page 114: ... volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the c...

Page 115: ...the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external mon...

Page 116: ...uetooth wireless communication please refer to Operating Basics Problem Procedure Cannot access Bluetooth device Check to ensure the computer s Wireless Communication function is on Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer ...

Page 117: ...oftware documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware relat...

Page 118: ... 3 5 D DC IN indicator 3 1 DC IN Battery indicator Display automatic power off 5 3 hinges 3 7 opening 2 5 screen 3 7 Display controller 3 10 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 F Function Key 4 2 Function keys 5 3 H Hard Disk Drive 3 9 Hard disk drive automatic power off 5 3 HDMI out port 3 4 Heat dispersal 4 28 5 4 HW ...

Page 119: ...r 5 5 Pointing Device Touch Pad 3 8 Power conditions 3 12 Hibernation Mode 2 10 panel on off 5 4 Shut Down mode 2 7 Sleep Mode 2 8 turning off 2 7 turning on 2 6 Problems AC power 6 5 Analyzing the problem 6 2 Battery 6 5 Bluetooth 6 15 External monitor 6 13 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 LAN 6 14 6 15 Memory Media Card 6 8 Overheating power down ...

Page 120: ...Security lock 4 23 Sleep Mode setting 2 8 System automatic 5 4 Sound system problems 6 13 T TOSHIBA Desktop Assist 5 1 TOSHIBA PC Diagnostic Tool 5 1 U USB device problems 6 11 V Video mode 4 26 Video RAM 3 9 W Web Camera 3 7 Wireless communication 4 3 Wireless LAN problems 6 15 User s Manual Index 3 ...

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