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Toshiba Satellite Pro A50-C, User Manual

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Toshiba Satellite Pro A50-C User Manual Download Page 112

Problem

Procedure

Markings appear on
the computer's
display panel.

These marks might have come from contact with
the keyboard and Touch Pad while the display
panel has been closed. Try to remove the marks
by gently wiping the display panel with a clean dry
cloth or, if this fails, with a good quality LCD screen
cleaner. In this latter instance, you should always
follow the instructions with the screen cleaner and
always ensure that you let the display panel dry
properly before closing it.

Internal Storage

Problem

Procedure

Computer does not
boot from internal
storage

Check to see whether there is a disc in the optical
disc drive - if so remove it and try to start the
computer again.
If this has no effect, check the 

Boot Priority

Options

 setting within the TOSHIBA System

Settings.

Slow performance

The files on the HDD might be fragmented. In this
instance you should run the disk defragmentation
utility to check the condition of your files and the
HDD. Refer to the operating system's
documentation or online Help File for further
information on operating and using the
Defragmentation utility.
As a last resort, you should reformat the HDD and
then reload the operating system and all other files
and data. If you are still unable to resolve the
problem, contact TOSHIBA Support.

Optical Disc Drive

For further information, refer to 

Operating Basics

.

User's Manual

6-8

Summary of Contents for Satellite Pro A50-C

Page 1: ...User s Manual Satellite Pro A50 C Satellite Pro R50 C ...

Page 2: ...onventions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 6 Turning off the power 2 8 System Recovery 2 12 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 4 Back 3 6 Underside 3 6 Front with the display open 3 8 Internal Hardware Components 3 11 Power Condition Descriptions 3 15 Chapter 4 Operating Basics Using the Touch Pad 4 1 The K...

Page 3: ...OSHIBA PC Health Monitor 5 10 TOSHIBA Product Improvement Program 5 11 Using the Hard Disk Drive HDD Protection 5 12 TOSHIBA Setup Utility 5 14 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 4 Information about Intel AMT 7 14 Legal ...

Page 4: ...ond that stipulated above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and revie...

Page 5: ...ration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit...

Page 6: ... that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is carrying the CE Mark in accordance with the related European Directives Responsible for CE Marking is TOSH...

Page 7: ...commercial and light industry environments TOSHIBA do not approve the use of this product in working environments other than the above mentioned Residential commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraf...

Page 8: ...tion is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 ...

Page 9: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 10: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 11: ...I DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA L L C...

Page 12: ...e power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions annually To learn how to adjust or activate these slee...

Page 13: ...might result in hazardous radiation exposure To prevent direct exposure to the laser beam do not try to open the enclosure Location of the Required Label Sample shown below Location of the label and manufacturing information might vary TOSHIBA SAMSUNG STORAGE TECHNOLOGY KOREA CORPORATION 14F Bldg No 102 Digital empire2 486 Sin dong Yeongtong gu Suwon si Gyeonggi do Korea 443 734 Precautions CAUTIO...

Page 14: ... computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a fl...

Page 15: ... the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure lo...

Page 16: ... could result in damage to computer computer failure or loss of data Never transport your computer with any cards installed This might damage either the computer and or the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by h...

Page 17: ...o not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 14 ...

Page 18: ... the following items TOSHIBA Portable Personal Computer Battery pack preinstalled in the computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation Quickstart Instruction Manual for Safety and Comfort Warranty Information If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight te...

Page 19: ...ovides basic information to start using your computer It covers the following topics Connecting the AC adaptor Opening the display Turning on the power Initial setup Getting to know Windows Use a virus check program and make sure that it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to back up the internal storage...

Page 20: ... result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the computer is bought and should not be used outside this region For use in other regions buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug When you connect the AC ada...

Page 21: ...DC output plug to the computer 1 2 1 DC IN 19V jack 2 DC output plug Product appearance depends on the model you purchased 3 Plug the power cord into a live wall outlet The DC IN Battery indicator glows Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised ...

Page 22: ...ay panel too far as this might put stress on the display panel s hinges and cause damage Do not press or push on the display panel Do not lift the computer by the display panel Do not close the display panel with pens or any other objects left in between the display panel and the keyboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and us...

Page 23: ...depends on the model you purchased Initial setup The Windows Startup Screen is the first screen displayed when you turn on the power To install the operating system properly follow the on screen instructions on each screen When it is displayed be sure to read the license terms and license agreement carefully Getting to know Windows For detailed information on what is new and how to operate Windows...

Page 24: ... desktops so that running apps can be grouped for entertainment productivity or what you just want To do this click the Task view icon and then click New desktop Open the apps you want to use on that desktop To switch between desktops click Task view again Search Search on the Windows taskbar allows you to find apps files settings and more on the computer When Internet connection is available it a...

Page 25: ... to prevent from unauthorized access If you have multiple sign in methods set for a user account you can select an option on the Windows login screen by clicking sign in options Password authentication is the default sign in option Turning off the power The power can be turned off in one of the following modes either Shut Down Mode Sleep Mode or Hibernation Mode Shut Down Mode When you turn off th...

Page 26: ...your work you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode In this mode data is maintained in the main memory of the computer When you turn on the power again you can continue working right where you left off When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled alway...

Page 27: ...Sleep Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options To use the Hybrid Sleep function configure it in the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the following benefits Restores the previous working environment more rapidly than the Hibernation Mode feature Saves power by shutting down the system when the...

Page 28: ...rnation Mode the computer saves the contents of memory to the internal storage drive However for safety sake it is best to save your data manually Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed To prevent data loss do not switch to Hibernation Mode while transferring data to external media such as USB devices memory media or other external mem...

Page 29: ...changes button Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer takes a moment to save the current data in memory to the internal storage drive After you turn off the computer and the content of memory has been saved to the internal storage drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a mom...

Page 30: ...use utilities including those intended to enhance internal storage drive access speed They might cause unstable operation and damage data Do not shut down log off or Sleep Hibernate while writing or rewriting the media Set the computer on a level surface and avoid places subjected to vibrations such as airplanes trains or cars Do not use on an unstable surface such as a stand A recovery image of t...

Page 31: ... state it was in when you originally received it To perform this restoration do the following When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost Make sure to use the default Boot Mode option in TOSHIBA Setup Utility before restoring 1 Launch the TOSHIBA Setup Utility Refer to the TOSHIBA Setup Utility section for further information 2 In the...

Page 32: ... as a hidden recovery partition This partition stores files which can be used to restore pre installed software in the event of a problem If you set up your internal storage drive again later do not change delete or add partitions in a manner other than specified in the manual otherwise you might find that space for the required software is not available In addition if you use a third party partit...

Page 33: ...gure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel closed 1 3 2 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator Product appearance depends on the model you purchased DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery charge status Whit...

Page 34: ...the wireless communication indicator does not glow Left side The following figures show the left side of the computer Figure 3 2 The left side of the computer 1 2 6 4 5 3 3 1 2 4 5 3 3 8 7 1 Security lock slot 5 Smart Card slot 2 LAN jack 6 Optical disc drive 3 Universal Serial Bus USB 2 0 port 7 SIM card slot 4 Headphone Microphone jack 8 Wireless WAN WiMAX indicator Provided with some models Pro...

Page 35: ...es that are available Some functions associated with a specific device might not operate properly Before removing a USB device from the USB port click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a sh...

Page 36: ...n Some models are equipped with the Wireless WAN WiMAX function Right side The following figures show the right side of the computer Figure 3 3 The right side of the computer 1 2 2 4 6 5 3 1 Memory media slot 4 External RGB monitor port 2 Universal Serial Bus USB 3 0 port 5 Cooling vents 3 HDMI out port 6 DC IN 19V jack Product appearance depends on the model you purchased Memory media slot This s...

Page 37: ... objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury HDMI out port HDMI out port can connect with Type A connector HDMI cable External RGB monitor port This port provides 15 pin analog RGB port Refer to the External RGB monitor port pin assignment section for informa...

Page 38: ... pack Product appearance depends on the model you purchased Battery pack The rechargeable lithium ion battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack refer to the Battery section Legal Footnote Battery Life For more information regarding Battery Life refer to the Legal Footnotes section Unde...

Page 39: ...o its Unlock position in order to release the battery pack for removal For more detailed information on removing the battery pack refer to the Battery section Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circui...

Page 40: ...puter Memory module cover Some models are equipped with the memory module cover The memory module slot under this cover allows for the installation replacement and removal of additional memory module 4GB or 8GB memory modules can be installed in the computer s two memory slots for a maximum of 16GB system memory The actual amount of useable system memory is less than the installed memory modules R...

Page 41: ...d with some models Product appearance depends on the model you purchased Wireless communication antennas Depending on the configuration of your computer one or all of the following antennas are built in Wireless LAN Wireless LAN Bluetooth Some models are equipped with wireless communication antennas Do not cover the wireless communication antennas area with any metal objects otherwise the wireless...

Page 42: ... cloth or other soft cloth to clean the lens if it becomes dirty Web Camera LED The Web Camera LED glows when the Web Camera is operating Some models are equipped with a Web Camera LED Display screen 39 6 cm 15 6 LCD screen is configured with the following resolution HD 1366 horizontal x 768 vertical pixels FHD 1920 horizontal x 1080 vertical pixels Be aware that when the computer is operating on ...

Page 43: ...ed by the pointer and press the right button to display a menu or other function depending on the software you are using Fingerprint Sensor This sensor enables you to enroll and recognize a fingerprint Some models are equipped with a Fingerprint Sensor Internal Hardware Components This section describes the internal hardware components of your computer The actual specifications might vary dependin...

Page 44: ...mory in the graphics adaptor of the computer used to store the image displayed on a bitmap display The amount of Video RAM available depends on the system memory of the computer Click Control Panel Appearance and Personalization Display Adjust resolution under Windows System group in All apps The amount of Video RAM can be verified by clicking the Advanced settings button in the Screen Resolution ...

Page 45: ...ack programs to play video files the preferred graphics processor in the Program Settings tab cannot be changed to the graphics other than Integrated Graphics To access the Program Settings click NVIDIA Control Panel Manage 3D settings Program Settings To launch the NVIDIA Control Panel Click Control Panel Hardware and Sound NVIDIA Control Panel under Windows System group in All apps For more info...

Page 46: ...rience are installed the games are listed in the Games tab Select the game you want to optimize 4 Click the Optimize button to optimize the game 5 Click the Launch Game button to start the game The NVIDIA GeForce ExperienceTM can notify you of the latest display driver updates for NVIDIA Graphics Controllers However Toshiba does not guaranty compatibility of such NVIDIA drivers with your device TO...

Page 47: ...y for several seconds and then reinstall the battery and reconnect the AC adaptor If it still does not operate properly you should contact your reseller or dealer No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge stops and the DC IN Battery indicator goes out When the temperature of the battery pack falls to a ...

Page 48: ... fingers down on the Touch Pad and move them toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Two Finger Scroll Place two fingers down and slide them vertically or horizontally from anywhere on the Touch Pad This allows you to operate the scroll bars of a window Do not put items on the Touch Pad surface to prevent abnorm...

Page 49: ...umbers Figure 4 1 Keypad indicator 2 1 1 CAPS LOCK indicator 2 NUM LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format NUM LOCK When the NUM LOCK indicator glows you can use the number keys on the keyboard for number entry Function Keys The function keys F1 F12 are the12 keys at the top of your keyboard Function keys let you enable or disable...

Page 50: ...FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN 3 Decreases the volume of the computer FN 4 Increases the volume of the computer FN 5 Switches between available cooling methods for the current power plan This function is supported with some models FN Space Changes the display resolution FN Z Toggles the mode of the keyboard backlight ...

Page 51: ... drive Some models will be installed with a DVD Super Multi drive Formats The drive supports the following formats CD ROM DVD ROM DVD Video CD DA CD Text Photo CD single multi session CD ROM Mode 1 Mode 2 CD ROM XA Mode 2 Form1 Form2 Enhanced CD CD EXTRA Addressing Method 2 DVD R DVD RW DVD R DVD RW DVD RAM DVD R DL Format1 DVD R DL Some types and formats of DVD R DL and DVD R DL discs might be un...

Page 52: ...ter seating the disc however make sure it lies flat Do not touch the laser lens or any portion of its surrounding casing as this might cause misalignment Prevent foreign objects from entering the drive Check the surface of the disc tray especially the area behind the front edge of the disc tray to make sure there are no such objects before closing the drive 4 Press gently at the center of the disc...

Page 53: ...oment to make sure the disc has stopped spinning before pulling the disc tray fully open 2 The disc extends slightly over the sides of the disc tray so you can grasp it Gently lift out the disc 3 Push the center of the disc tray to close it Press gently until it locks into place How to remove disc when the disc tray will not open Pressing the eject button will not open the disc tray when the compu...

Page 54: ...ical outlet It is possible that if data is written while powered by the battery pack the write process might sometimes fail due to low battery power In these instances data loss might occur Important message Before you write or rewrite to any of the media supported by the optical disc drive read and follow all of the setup and operating instructions in this section If you fail to do so you might f...

Page 55: ...ates Also be aware that in no event does TOSHIBA guarantee the operation quality or performance of any disc CD R TAIYO YUDEN CO Ltd MITSUBISHI KAGAKU MEDIA CO LTD CD RW Multi Speed High Speed and Ultra Speed MITSUBISHI KAGAKU MEDIA CO LTD DVD R DVD Specifications for Recordable Disc for General Version 2 0 TAIYO YUDEN Co Ltd for 8x and 16x speed media MITSUBISHI KAGAKU MEDIA CO LTD for 8x and 16x ...

Page 56: ...ove or connect external devices including such items as a memory media card USB device external monitor or an optical digital device Use the audio video control button to reproduce music or voice Open the optical disc drive Do not use shut down log off Sleep Mode or Hibernation Mode functions while writing or rewriting Make sure that the write rewrite operation is completed before going into eithe...

Page 57: ...stration or authentication can help to minimize authentication failures Align the first joint of the finger to the center of the sensor Lightly touch the sensor and swipe finger levelly towards you until the sensor surface becomes visible In performing this process you should also take care to ensure that the center of your fingerprint is on the sensor The following illustrations show the recommen...

Page 58: ...nsor with a finger or any other object which might have a build up of static electricity on it Observe the following before you place your finger on the sensor whether for fingerprint enrollment registration or recognition Wash and dry your hands thoroughly Remove static electricity from your fingers by touching any metal surface Static electricity is a common cause of sensor failures especially w...

Page 59: ...s file encryption function EFS Encryption File System is used to encrypt a file the file cannot be further encrypted using the encryption function of this software You can back up the fingerprint data or the information registered to Web Site Passwords Use Import Export in TOSHIBA Fingerprint Utility main menu Also refer to the fingerprint utility Help file for more information by clicking in TOSH...

Page 60: ...e screen is displayed You are able to practice swiping three times your finger to ensure you use the correct method When you have finished practicing swiping your finger click Next 6 Swipe four times with the same finger If scanning of fingerprint succeeds Enrollment succeeded Do you want to save this fingerprint message box appears Click OK 7 The following message appears It s strongly recommende...

Page 61: ...own in the screen Click the enrolled fingerprint data you want to delete and then click Delete Selected Items 6 Do you want to delete the selected fingerprints message box appears on the screen Click OK 7 Click Close 8 Do you want to quit is displayed Click OK It will be returned to the TOSHIBA Fingerprint Utility main menu Windows Logon via Fingerprint Authentication In place of the usual Windows...

Page 62: ...tings related to authorization you will be required to provide authorization information such as a User Password and if applicable the HDD SSD Password Overview about Fingerprint Single Sign On feature This is a feature that allows the user to complete the authentication for both the User BIOS Password and if applicable the HDD SSD Password and logging onto Windows using only one fingerprint authe...

Page 63: ...ods and handling Battery types The computer has different types of batteries Battery pack When the AC adaptor is not connected the main power source of the computer is a removable lithium ion battery pack also referred to in this manual as the main battery You can purchase additional battery packs for extended use of the computer away from an AC power source although you should not change the batt...

Page 64: ...sposed of properly Dispose of the battery as required by local ordinances or regulations Use only batteries recommended by TOSHIBA as replacements Charge the battery pack only in an ambient temperature from 5 through 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deteriorate and the battery life might be shortened Never install or remove the battery...

Page 65: ...ng conditions The battery is extremely hot or cold if the battery is extremely hot it might not charge at all To ensure the battery charges to its full capacity charge it at room temperature of between 5 C to 35 C 41 95 F The battery is nearly completely discharged In this instance leave the AC adaptor connected for a few minutes and the battery should begin charging The DC IN Battery indicator mi...

Page 66: ...izing battery operating time The usefulness of a battery depends on how long it can supply power on a single charge while how long the charge lasts in a battery depends on Processor speed Screen brightness Internal storage drive power off period How often and for how long you use the internal storage drive and external disk drives for example optical disc How much charge the battery contained to b...

Page 67: ...Step 4 4 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power The DC IN Battery indicator glows amber to indicate that the battery pack is being charged However if DC IN Battery indicator does not glow this indicates that power is not being supplied Check the connections for the AC adaptor and the power cord 5 Charge the battery pack until the D...

Page 68: ... down the SHIFT key Ensure that the Power indicator is off 3 Remove all cables and peripherals that are connected to the computer 4 Close the display panel and turn the computer upside down 5 Slide the battery lock into its unlocked position 6 Slide and hold the battery release latch to disengage the battery pack and then lift it up to remove it from the computer Figure 4 6 Releasing the battery p...

Page 69: ...cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack 5 Locate the SIM card slot 6 To pop the SIM card tray partially open insert a slender object about 10mm diameter 0 8mm such as a straightened paper clip into the eject hole Gently pull to open the SIM card tray Never pull the SIM card tray completely out of the slo...

Page 70: ...p the SIM card tray partially open insert a slender object about 10mm diameter 0 8mm such as a straightened paper clip into the eject hole Gently pull to open the SIM card tray 5 Remove the SIM card from the SIM card tray 6 Insert the SIM card tray back into the SIM card slot GPS Function Your computer might include a built in GPS Global Positioning System The performance of GPS varies depending o...

Page 71: ...e of materials that hold or generate static electricity When installing or removing a memory module you must ensure that you do not touch any other internal areas of the computer Use only memory modules approved by TOSHIBA Do not try to install or remove a memory module under the following conditions a The computer is turned on b The computer was shut down in either Sleep or Hibernation Mode c Wak...

Page 72: ... Power indicator is off 2 Remove the AC adaptor all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack 5 Loosen the screw securing the memory module cover in place Note that the screw is attached to the cover in order to prevent it from being lost 6 Slide your fingernail or a thin object under the cover and lift it...

Page 73: ...ng in serious injury Do not touch the connectors on the memory module or on the computer Debris on the connectors might cause memory access problems The slot A is reserved for the first memory module Use the slot B for expanded memory If only one module is installed use the slot A Align the grooves along the edges of the memory module with the locking tabs on the connector and insert the module in...

Page 74: ... is off 2 Remove the AC adaptor all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack 5 Loosen the screw securing the memory module cover in place Note that the screw is attached to the cover in order to prevent it from being lost 6 Slide your fingernail or a thin object under the cover and lift it off 7 Push the ...

Page 75: ...net LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T This section describes how to connect disconnect to a LAN The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature The Link speed 10 100 1000 megabits per second changes automat...

Page 76: ...adaptor must remain connected during LAN use If you disconnect the AC Adaptor while the computer is accessing a LAN the system might hang up Do not connect any other cable to the LAN jack except the LAN cable Otherwise malfunctions or damage might occur Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage might occur 1 Turn o...

Page 77: ... all memory media can operate properly Figure 4 14 Examples of memory media Secure Digital SD Card microSD card adaptor and microSD card MultiMediaCard MMC Points to note about the memory media card SD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy or play ba...

Page 78: ...tion that applies the copy protection system Media care Observe the following precautions when handling the card Do not twist or bend cards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After using card return it to its case The card is designed so that it can be in...

Page 79: ...gure 4 15 Inserting memory media 2 1 1 Memory media slot 2 Memory media Make sure that the memory media is oriented properly before you insert it If you insert the media in wrong direction you might not be able to remove it When inserting the memory media do not touch the metal contacts You might expose the storage area to static electricity which can destroy data Do not turn off the computer or s...

Page 80: ...er use of the Smart Card slot and it is strongly recommended that you read it before operating the computer Some models are equipped with a Smart Card slot Your computer supports ISO7816 3 asynchronous cards support protocols are T 0 and T 1 with a working voltage of 5 V Inserting a Smart Card The Smart Card slot is on the side of the computer The Windows hot install feature allows you to insert a...

Page 81: ...Card while removing it from the computer 2 Point to Smart Card and click the left Touch Pad control button 3 Grasp the Smart Card and remove it External Display Your computer video capabilities can be enhanced with additional displays External displays allow you to share your desktop or extend the desktop area As the port operation of all external monitors have not been confirmed some display devi...

Page 82: ...nd desktop with small size At that time read the manual of the monitor and set the display mode which is supporting at the monitor Then it will be displayed with suitable size with correct aspect ratio The HDMI out port HDMI High Definition Multimedia Interface port digitally transfers both video and audio data without reducing the quality HDMI compatible external display devices including televis...

Page 83: ...e function key to select the display device before starting to play video Do not change the display device or audio device while playing video Do not change the display device under the following conditions While data is being read or written While communication is being carried out Selecting HD Format To select the display mode do the following 1 Click Control Panel Appearance and Personalization...

Page 84: ...e and then click Remove device Changing the external playback settings After one or more external displays are connected the operating system can automatically detect identify and set up the display settings You can also manually manage how the external displays work and change the display settings by pressing P while holding down the Windows key If you disconnect the external display before you t...

Page 85: ...he Port Replicator or on your computer some software might show different type of ports which you connected When connecting an AC Adaptor to the Port Replicator use only the AC Adaptor included with Port Replicator Do not use the computer s AC Adaptor Refer to the Port Replicator s User s Manual for more details To dock your computer in the Port Replicator do the following 1 Align the top left and...

Page 86: ... only one port can function at a time Security lock A security lock enables you to anchor your computer to a desk or other heavy object in order to help prevent unauthorized removal or theft The computer has a security lock slot into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from...

Page 87: ...tional battery pack can be purchased for use as either a spare or replacement refer to the Battery section for further information TOSHIBA Hi Speed Port Replicator III 180W 120W TOSHIBA Hi Speed Port Replicator III 180W 120W provides several kinds of ports Refer to the Port Replicator s User s Manual for more details Sound System and Video mode This section describes some of the audio control func...

Page 88: ...k Apply DTS Studio Sound DTS Studio Sound is a premium audio enhancement suite that utilizes revolutionary audio technology to provide the most immersive and realistic listening experience ever offered for a two speaker playback environment DTS Studio Sound is provided with some models It provides the following features Advanced audio rendering to match 2D and 3D video content for enveloping surro...

Page 89: ...sed To adjust the configuration of audio power management click the Power Management button When audio power management is enabled the circle button at the upper left of the Power Management is blue and convex When audio power management is disabled the button is black and concave Speaker Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming fro...

Page 90: ...gs under Windows System group in All apps If you are running some applications for example a 3D application or video playback you might see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is displayed properly User s Manual 4 43 ...

Page 91: ...nitors and configure your desktop and so on Resolution is an image processor that performs high quality image enhancements such as Color Correction and Sharpness on video playbacks This utility is only provided with some models To access this utility click Display Utility under TOSHIBA group in All apps For details on TOSHIBA Display Utility see the help file TOSHIBA Password Utility This utility ...

Page 92: ...le of the battery It is recommended using the computer with AC adaptor connected as the battery operating time is comparatively short in this mode Depending on the usage situation the life cycle of the battery might not be extended properly To access this utility click eco Utility under TOSHIBA group in All apps For details on TOSHIBA eco utility see the help file TOSHIBA Service Station This appl...

Page 93: ...ctivities related to the computer and their usage This utility does not provide the user interface You can enable or disable the monitoring operation by clicking Product Improvement Program under TOSHIBA group in All apps This utility is only provided with some models Bluetooth Link Bluetooth Link allows you to use the keyboard and touchpad of your computer as a Bluetooth keyboard and mouse Your c...

Page 94: ...nnect it from your computer To access this utility 1 Go to Settings and click Update security Recovery 2 Click Restart now under Advanced startup 3 Click Troubleshoot TOSHIBA Maintenance Utility If you select the deletion method and continue with the operation you will lose all data including the operating system and recovery partition on the internal storage drives Make sure that you have already...

Page 95: ...ter s intelligent power supply detects the battery charge automatically calculates the remaining battery capacity and protects electronic components from abnormal conditions such as a voltage overload from the AC adaptor This can be specified in the Power Options Battery save mode 1 This feature lets you configure the computer in order to save battery power This can be specified in the Power Optio...

Page 96: ...emperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lowering the processor speed first then if necessary turning on the fan Both of these functions are controlled...

Page 97: ...nd paste the character string In addition ensure that the registered password is correct by outputting the character string to the password file When entering a password do not enter any characters for example or produced by pressing the SHIFT or ALT keys Delete button Click this button to delete a registered password Before you can delete a password you must first enter the current password corre...

Page 98: ...set a Supervisor Password some functions might be restricted when a user logs on with the User Password To set a Supervisor Password Click Password Utility Supervisor Password under TOSHIBA group in All apps This utility lets you do the following Register or delete the Supervisor Password Specify restrictions for general users Starting the computer using a password If you have already registered a...

Page 99: ...s Apply Accepts all your changes without closing the TOSHIBA System Settings window Some options shown in gray are possible to confirm their status TOSHIBA System Settings screen might have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values HDD Protection Allows you to set the HDD Protection options HDD Protection will aut...

Page 100: ...uations or status changes that is number of power button and FN key combination uses AC adaptor battery for models with battery LCD fan for models with fan HDD SSD sound volume wireless communication functionalities and USB information usage of TOSHIBA provided features applications that is settings operation install state and launch times date of initial system use and also computer and device us...

Page 101: ...rmation A message is displayed if any changes which might interfere with the operation of the program are detected Follow the instructions displayed on screen in the message TOSHIBA Product Improvement Program The TOSHIBA Product Improvement Program recognizes the system and individual component serial numbers and will track specific activities related to the computer and their usage The collected...

Page 102: ...d and stored by the application The TOSHIBA Product Improvement Program or it s use does not in any way expand or modify TOSHIBA obligations under its standard limited warranty TOSHIBA standard limited warranty terms and limitations apply Using the Hard Disk Drive HDD Protection Some models have the function for reducing the risk of damage on the Hard Disk Drive Using an acceleration sensor built ...

Page 103: ...IBA HDD Protection is active The Hard Disk Drive head is in a safe position OFF TOSHIBA HDD Protection is disabled Detection Level There are four sensitivity levels in which vibrations impacts and their similar signs are detected can be set to OFF 1 2 and 3 in ascending order Level 3 is recommended for better protection of the computer However when the computer is used in a mobile environment or i...

Page 104: ...is 3D object virtually represents the Computer s internal Hard Disk Drive This representation might vary from the actual number of disks disk rotation head movement part size shape and direction This feature might use a large amount of CPU and memory on some models The computer might become slow or sluggish when attempting to run other applications while the 3D Viewer is displayed Intensely shakin...

Page 105: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 106: ...racters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you ...

Page 107: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Page 108: ...dvanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key one second after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems might occur in the following areas Pow...

Page 109: ... indicator Refer to the Power Condition Descriptions section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soil...

Page 110: ...king care to ensure that it is securely seated in the computer Check the DC IN Battery indicator If it does not glow allow the computer to charge the battery for at least twenty minutes If the DC IN Battery indicator starts to glow after this period allow the battery to continue to charge for at least another twenty minutes before turning on the computer However if the indicator still does not glo...

Page 111: ... instructions to proceed Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Refer to your software documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still un...

Page 112: ... whether there is a disc in the optical disc drive if so remove it and try to start the computer again If this has no effect check the Boot Priority Options setting within the TOSHIBA System Settings Slow performance The files on the HDD might be fragmented In this instance you should run the disk defragmentation utility to check the condition of your files and the HDD Refer to the operating syste...

Page 113: ...m Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it in order to ensure that it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot write to a memory media card Remove the memory media card from the computer and check to ensure that it...

Page 114: ...pps 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The mouse pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in All apps 2 Within the Mouse Properti...

Page 115: ...le click speed as required and click OK The mouse pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in All apps 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the mouse pointer speed as requ...

Page 116: ...he software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you might be experiencing feedback from either the internal microphone or an external microphone co...

Page 117: ...ternal monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor m...

Page 118: ...administrator Wireless LAN Problem Procedure Cannot access Wireless LAN Make sure that the wireless communication function of the computer is on If problems persist contact your LAN administrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that the Bluetooth Manager application is running ...

Page 119: ...n supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current ...

Page 120: ... x 23 9 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters ma...

Page 121: ...l Data Signal I O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Serial Clock Signal O I O I Input to computer I O O Output from computer AC Power Cord and Connectors The AC input plug of the power cord must be compatible with the various international AC power outlets and the cord must meet the standards for the country region in which it is used All cords must meet the ...

Page 122: ...must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250 V or 1 15P 125 V and three pin plug configuration must be 6 15P 250 V or 5 15P 125 V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part II The following illustrations show t...

Page 123: ...liant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetooth product is not compatible with devices using Bluetooth Version 1 0B specifications The wireless devices have not completed verification of connect...

Page 124: ...on These situations might for example include Using the wireless products equipment on board of airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment for example airports you are encouraged to ask ...

Page 125: ...the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof Card Specifications Compatibility IEEE 802 11 Standard for Wireless LANs Network Operating System Microsoft Windows Networking Media Access Protocol CSMA CA Collision Avoidance with Acknowledgment ACK Radio Characteristics Radio Characteristics of Wireless LAN module might vary according to Coun...

Page 126: ... and trustworthy that is quick and easy You cannot use the built in Bluetooth functions of the computer and an external Bluetooth adaptor simultaneously For reference Bluetooth wireless technology has the following features Security Two advanced security mechanisms ensure a high level of security Authentication prevents access to critical data and makes it impossible to falsify the origin of a mes...

Page 127: ... own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For pr...

Page 128: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 129: ...mobiles utilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5 25 5 35GHz et 5 65 5 85GHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL The term IC before the equipment certification number only signifi...

Page 130: ... radio frequency devices Article 14 The low power radio frequency devices shall not influence aircraft security and interfere legal communications If found the user shall cease operating immediately until no interference is achieved The said legal communications means radio communications is operated in compliance with the Telecommunications Act The low power radio frequency devices must be suscep...

Page 131: ...act an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication shown below appears on this equipment 1 2 3 4 5 1 2 4 This equipment uses a frequency of 2 4 GHz 2 DS This equipment uses DS SS modulation 3 OF This equipment uses OFDM modulation 4 4 The interference range of this equipment i...

Page 132: ...reless N 7265 Intel Wireless N 7265 The Name of the radio equipment 7265NGW DSP Research Inc Approval Number D140017003 Intel Dual Band Wireless AC 3165 The Name of the radio equipment 3165NGW DSP Research Inc Approval Number D150008003 The following restrictions apply Do not disassemble or modify the device Do not install the embedded wireless module into other device Radio approvals for wireless...

Page 133: ...ction is enabled by default and in a situation where no system administrator presents it is strongly recommended that you turn off the AMT function before connecting to a network If the AMT function is NOT turned off there is a danger that the management of AMT function will be abused by other parties which possibly lead to the leak of sensitive and or proprietary information data loss HDD SSD era...

Page 134: ...on the US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Corresponding number key SHIFT key a number key 1 2 3 4 5 6 7 8 9 0 3 Select Intel R AMT Configuration and press the Enter key 4 Select Manageability Features Selection and press the Enter key 5 Select Disabled and press the Enter key 6 Press the Y key an...

Page 135: ...ngeable in BIOS setup utility Consult with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for models equipped with the AMT function is 16 64 MB less than that of models not equipped with the AMT function The amount of the difference depends on the amount of memory installed Notes for system administrators Intel AMT is enabl...

Page 136: ... from specifications due to design configuration Under some conditions your computer product might automatically shut down This is a normal protective feature designed to reduce the risk of lost data or damage to the product when used outside recommended conditions To avoid risk of lost data always make back up copies of data by periodically storing it on an external storage medium For optimum per...

Page 137: ...fe numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication Recharge time varies depending on usage Battery might not charge while computer is consuming full power After going through many charge and discharge cycles the battery loses its ability to perform at maximum capacity and needs to be replaced This is a normal phenomenon for all batteries To pur...

Page 138: ...vironment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed is lower than the theoretical maximum speed Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media VCCI Class B Information Japan Only この装置は クラスＢ情報技術装置です この装置は 家庭環境で使 用することを目的として...

Page 139: ...ware may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR I...

Page 140: ...ed that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentionin...

Page 141: ...license applies to all files found in such packages and which do not fall under their own explicit license The license affects thus the FreeType font engine the test programs documentation and makefiles at the very least This license was inspired by the BSD Artistic and IJG Independent JPEG Group licenses which all encourage inclusion and use of free software in commercial and freeware products al...

Page 142: ...t to form a program or executable This program is referred to as a program using the FreeType engine This license applies to all files distributed in the original FreeType Project including all source code binaries and documentation unless otherwise stated in the file in its original unmodified form as distributed in the original archive If you are unsure whether or not a particular file is covere...

Page 143: ...pe Project not just the unmodified files If you use our work you must acknowledge us However no fee need be paid to us 3 Advertising Neither the FreeType authors and contributors nor you shall use the name of the other for commercial advertising or promotional purposes without specific prior written permission We suggest but do not require that you use one or more of the following phrases to refer...

Page 144: ...freetype devel nongnu org Discusses bugs as well as engine internals design issues specific licenses porting etc Our home page can be found at http www freetype org User s Manual 7 25 ...

Page 145: ...IN Battery indicator 3 15 Display automatic power off 5 5 opening 2 4 screen 3 10 Documentation list 2 1 Dual Pointing Device Touch Pad 6 10 E Equipment checklist 2 1 External monitor problems 6 13 G Graphics Processing Unit 3 12 H Hard disk drive automatic power off 5 5 K Keyboard function keys 4 2 Function keys F1 F12 4 2 problems 6 7 Windows special keys 4 4 L LAN cable types 4 28 connecting 4 ...

Page 146: ...ng the problem 6 2 Battery 6 5 Dual Pointing device 6 9 External monitor 6 12 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 9 Overheating power down 6 5 Power 6 4 Real Time Clock 6 7 Sound system 6 12 TOSHIBA support 6 15 Touch Pad 6 10 USB device 6 11 USB mouse 6 11 R Recovery hard disk drive 2 15 Recovery Media 2 14 S SD SDHC SDXC Card form...

Page 147: ...U USB device problems 6 11 V Video mode 4 42 Video RAM 3 12 W Web Camera 3 10 Wireless communication 7 5 User s Manual Index 3 ...

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