9-6 Troubleshooting
User's Manual
Satellite Pro 4200/4300 User's Manual – 4200_UK.doc – ENGLISH – Printed on 27/01/00 as
IM_420UK
Password
If you forgot your password, you can use your password service diskette to
start the computer. If you did not make a password service diskette or if it
doesn't work, see your dealer.
Problem
Procedure
Cannot enter
password
Refer to the Password security section in
Chapter 7,
Hotkeys
Refer to Chapter 5,
for information on using hotkeys. Make
sure the operation is correct and try a few hotkey combinations.
Problem
Procedure
Hotkeys do not work
If you are using an external keyboard, make sure
the External Keyboard
Fn
key is set to the
combination you are using.
If you are still unable to use the hotkeys, consult
your dealer.
Keyboard
Keyboard problems can be caused by your setup configuration. For more
information refer to Chapter 5,
Problem
Procedure
Some letter keys
produce numbers
Check that the numeric keypad overlay is not
selected. Press
Fn + F10
and try typing again.
Output to screen is
garbled
Make sure the software you are using is not
remapping the keyboard. Remapping involves
reassigning the meaning of each key. See your
software’s documentation. If you are still unable
to use the keyboard, consult your dealer.