234
If Something Goes Wrong
Resolving a hardware conflict
5.375 x 8.375 ver 2.3
❖
Check Control Panel's Device Manager to verify that the
Wi-Fi adapter is recognized by Windows
®
, and that the
driver is loaded. Carefully note any error messages—
these will be very helpful if you should confer with a
support technician at a later time.
❖
Verify that the network connection is configured to
obtain its Internet Protocol (IP) address dynamically:
1
Click
Start
,
Control Panel
.
2
Double-click
Network Connections
.
3
Right-click the name of your wireless network
connection, then click
Properties
.
4
Select
Internet Protocol (TCP/IP)
, then click
Properties
.
5
Select
Obtain an IP address automatically
.
6
Click
OK
, then click
Close
.
❖
Use IPCONFIG to verify that the computer has a useful
IP address—one other than the private address of
169.254.xxx.xxx assigned by Windows.
❖
Click
Start
, then click
Run...
❖
Enter
Cmd
and press
Enter
.
❖
Enter "
IPCONFIG /ALL
" and press
Enter
.
❖
The IP address for each active network adapter will be
displayed.
❖
Connect your computer directly to your router or
broadband modem, by plugging a standard CAT5
Ethernet patch cable (sold separately) into your
computer's RJ45 Ethernet port. If your connection
problem disappears, the problem lies in the Wi-Fi part of
your network.
