manualshive.com logo in svg

Toshiba Satellite L40 Series, User Manual

Share
Download
Toshiba Satellite L40 Series User Manual Download Page 23

23

Contents

5.375 x 8.375 ver 2.3

Chapter 6: If Something Goes Wrong...................119

Problems that are easy to fix ............................. 119
Problems when you turn on the computer ........ 120
The Windows operating system is not 

working ........................................................ 122
Using Startup options to fix problems ......... 123
Internet problems......................................... 125

Power and the batteries..................................... 125
Keyboard help.................................................... 127

Perform a complete power cycle ................. 127
Uninstall the keyboard driver ....................... 127
Download the latest keyboard driver ........... 128
Perform a system restore............................. 129
Clean the keyboard...................................... 129

Touchpad help ................................................... 129

Disable then enable the touchpad ............... 129
Install an external mouse ............................. 130
Perform a complete power cycle ................. 130
Uninstall the touchpad driver ....................... 130
Download the latest touchpad driver........... 131
Perform a system restore............................. 132
Adjust the touchpad properties ................... 132

Display problems ............................................... 132
Disk or storage drive problems.......................... 134

Error-checking ............................................. 134

Optical disc drive problems ............................... 136
Web Camera help .............................................. 137

Testing your internal Web Camera .............. 137
Uninstall the Web Camera driver ................. 137
Perform a system restore............................. 138
Check for problems with third party 

applications ............................................ 139

System Recovery ......................................... 139

Sound help......................................................... 139

Use the Sound troubleshooter ..................... 139
Check and set default speakers .................. 140

Summary of Contents for Satellite L40 Series

Page 1: ...toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 119 in this guide Satellite Satellite Pro L40 L50 L70 S50 C Series User s Guide Windows 10 ...

Page 2: ...technologies available As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATIO...

Page 3: ... SUCCESSFULLY COPIED OR TRANSFERRED TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY Critical Applications The computer you have purchased is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any oth...

Page 4: ...locate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripherals...

Page 5: ...es Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact TOSHIBA computer product support on Web site http www toshiba europ...

Page 6: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Page 7: ...pe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Wireless LAN and Your Health Wireless LAN products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Be...

Page 8: ... must not be co located or operating in conjunction with any other antenna or transmitter Optical Disc Drive Safety Instructions This section is only applicable if your system has an Optical Disc Drive This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the User s Guide carefully and keep it for your future reference Never attempt to ...

Page 9: ...xposition aux fréquences radio l appareil et son antenne ne doivent pas être situés au même endroit qu une autre antenne ou un autre émetteur ni fonctionner en même temps This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range Industry Canada requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential fo...

Page 10: ... and Electronic Equipment Directive Information The European Union WEEE Waste from Electrical and Electronic Equipment Directive is intended to protect the quality of the environment and human health through the responsible use of natural resources and the adoption of waste management strategies that focus on recycling and reuse This Directive requires producers of electrical and electronic produc...

Page 11: ...in or recycle your product visit www reuse toshiba com Europe Restrictions for use of 2 4 GHz Frequencies in European Community Countries België Belgique For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m F...

Page 12: ...tp www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor gebruik met buitenantennes Nee...

Page 13: ... in the 5 GHz bands This device will operate under the control of the Access Point in order to avoid operating on a channel occupied by any radar system in the area The presence of nearby radar operation may result in temporary interruption of operation of this device The Access Point s radar detection feature will automatically restart operation on a channel free of radar You may consult with the...

Page 14: ...cy of 2 4 GHz 2 DS This equipment uses DS SS modulation OF This equipment uses OFDM modulation 3 The interference range of this equipment is less than 40m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is possible to avoid the band of mobile object identification systems The frequency bandwidth of this equipment may operate within the same range as industrial devices ...

Page 15: ... 2 483 5 MHz 3 TOSHIBA Direct PC Monday Friday 10 00 17 00 Toll Free Tel 0120 15 1048 Direct Dial 03 3457 4850 Fax 03 3457 4868 VCCI Class B Information Device Authorization This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station ...

Page 16: ...ulations is prohibited Notice The information contained in this manual including but not limited to any product specifications is subject to change without notice TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR...

Page 17: ...diaries in the United States and other countries Microsoft Outlook Windows Windows Media and Cortana are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association Secure Digital microSD and SD are trademarks or registered trademarks of SD 3C LLC in the United States ...

Page 18: ...fficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit toshiba com recycle Reuse Donation Recycling Functional computers can be donated to a local ...

Page 19: ...Chapter 1 Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 Computer user comfort recommendations 31 Good Working Posture 31 Using the notebook with an external keyboard mouse or monitor 32 Typing style 33 Taking breaks and varying tasks 34 Mobile computing tips 34 Transporting the notebook 34 Seeking additional help 35 ...

Page 20: ...l devices 45 Recovering the Internal Storage Drive 45 Creating a recovery drive 46 Restoring from a recovery drive 48 Reset your PC 49 Installing drivers and applications 50 Using the touchpad 51 Adjusting touchpad settings 54 Disabling or enabling the touchpad 55 Connecting an external device 55 Using external display devices 56 Selecting video cables 56 Connecting an HDMI compatible television o...

Page 21: ... Inserting an optical disc 70 Playing optical media 71 Recording optical media 71 Removing a disc with the computer on 72 Removing a disc with the computer off 72 Toshiba s online resources 73 Chapter 3 Mobile Computing 74 Toshiba s energy saver design 74 Running the computer on battery power 74 Battery Notice 75 Power management 76 Charging batteries 76 Charging the RTC battery 77 Monitoring batt...

Page 22: ...unications 95 Connecting your computer to a network 97 Exploring audio features 97 Recording sounds 97 Using external speakers or headphones 98 Using the Web Camera 99 Using the Memory card reader 100 Inserting memory media 100 Removing memory media 101 Chapter 5 Utilities 103 eco Utility 104 Password Utility 105 Using a supervisor password 105 Using a user password 107 Deleting a user password 10...

Page 23: ... keyboard 129 Touchpad help 129 Disable then enable the touchpad 129 Install an external mouse 130 Perform a complete power cycle 130 Uninstall the touchpad driver 130 Download the latest touchpad driver 131 Perform a system restore 132 Adjust the touchpad properties 132 Display problems 132 Disk or storage drive problems 134 Error checking 134 Optical disc drive problems 136 Web Camera help 137 T...

Page 24: ... How to verify TCP IP 149 Downloading drivers and updates 150 Using Toshiba Service Station 150 Manually download and install drivers and updates 151 How to determine the correct drivers to download 151 DVD operating problems 152 Develop good computing habits 154 Data and system configuration backup in the Windows operating system 155 Additional help 160 If you need further assistance 160 Contacti...

Page 25: ...5 375 x 8 375 ver 2 3 Volume Mute 166 Disabling or enabling wireless devices 167 Zoom In Out 167 Keyboard Backlight 167 Zoom Display resolution 167 Appendix B Power Cord Cable Connectors 168 Glossary 169 Index 183 ...

Page 26: ... stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer s power management features have been pre configured to activate the display Sleep mode after no later than 15 minutes of inactivity the system Sleep mode is activated after no later than 30 minutes of user inactivity We recommend that you leave these and other energy s...

Page 27: ...res its computer component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NO...

Page 28: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 29: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 30: ...tion Your computer comes with the following documentation An electronic version of the User s Guide this document A Quick Start document Warranty information It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standar...

Page 31: ...to avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space ar...

Page 32: ...t If your feet cannot reach the floor use a foot rest Avoid pressure points behind the knee or under the thigh The space under your desk should be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Ad...

Page 33: ... away from bright light sources or reduce the light intensity from windows by using blinds Glare on the notebook display may cause eye strain eye fatigue or headaches Certain notebook displays have a brightness approaching that of a TV device We recommend that you adjust the brightness of your notebook display to a comfortable level to prevent possible eye strain Keep your head level facing forwar...

Page 34: ... should be centered in front of your body The top of the monitor should be at or slightly below eye level A monitor that is too high or too low can cause awkward head and neck postures and may lead to discomfort in the neck muscles If you use bifocals you may need to lower the monitor Alternatively you might consider customized prescription computer glasses Typing style Learn to touch type so that...

Page 35: ...ng tips When using the notebook at airports on airplanes or trains or at meetings make sure that you take the time to consider the points just mentioned When working on the road it may be difficult to set up the notebook in an optimal position In these situations it is important that you take frequent breaks and change your posture frequently to relieve the excess loads on your body Be creative wh...

Page 36: ... etools computerworkstations Check list Is your chair comfortable does it support your back and arms well Are your feet flat on the ground Is there adequate space under your desk for your legs Are the keyboard and mouse at elbow level Are your shoulders relaxed when using the keyboard Are your shoulders relaxed when using a mouse or other optional pointing device Are your hands and wrists aligned ...

Page 37: ... Turn off the computer 2 Disconnect the AC adaptor from the power plug socket and computer 3 Remove the battery pack if applicable Failure to follow these instructions could result in serious injury or permanent damage to the computer Do not turn on the power again until you have taken the computer to an authorized service center Avoid prolonged physical contact with the underside or surface of th...

Page 38: ... damage the disk disc or flash media the drive or both Keep the computer and disks away from objects that generate strong magnetic fields Information on some disks is stored magnetically Placing a magnet too close to a disk can erase important files Handle discs carefully Avoid touching the surface of the disc Grasp it by its center hole and edge If you handle the disc incorrectly you could damage...

Page 39: ...er cover or block the air vents including those located at the underside of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury...

Page 40: ...Failure to follow this instruction may damage the cord cable and or result in a fire or electric shock possibly resulting in serious injury Always confirm that the power plug and extension cable plug if used has been fully inserted into the socket to ensure a secure electrical connection Failure to do so may result in a fire or electric shock possibly resulting in serious injury Be careful if you ...

Page 41: ...nnect or disconnect a power plug with wet hands Failure to follow this instruction could result in an electric shock possibly resulting in serious injury The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully charged Is unlit when the main batt...

Page 42: ...s Features on page 90 When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel To avoid damaging the display panel do not force it beyond the point where it moves easily and never lift the computer by the display panel Do not press or push on the display panel and be careful to remove an...

Page 43: ...he power and advanced PC settings You may also press the Windows key to open the Start menu Sample Image Start menu You can use the Start menu button to Change the Current User Select an app Find a file on the local drive Change the system Settings Shut down the computer View All apps For more information see Starting an app on page 66 and Start button on page 92 NOTE Start menu Search field Most ...

Page 44: ... an Internet connection is required To Shut down your computer 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens Pressing the power button before shutting down the Windows operating system could cause you to lose your work Make sure the system indicator panel s storage drive light and the drive in use light are off If you turn o...

Page 45: ...ing system To place your computer in Sleep mode 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens If you power down using the Sleep command and the battery discharges fully your unsaved information will be lost Be sure to save your work first 2 Click or touch the Power icon in the Start menu Sample Image Sleep 3 Highlight and th...

Page 46: ...u to recover your internal storage drive if necessary The following internal storage drive recovery options are available Recovery option Description Creating a recovery drive USB flash This option allows you to create the recovery drive you will use to Reset or troubleshoot problems on your computer See Creating a recovery drive on page 46 Booting from a recovery drive to Reset or troubleshoot pr...

Page 47: ...y drive on page 48 Creating a recovery drive During the recovery process your computer must be connected to an external power source via the AC adaptor It is strongly recommended that you create a recovery drive USB flash If the recovery files on your internal storage drive become corrupted or are deleted you can restore your system from your recovery drive Also if your original internal storage d...

Page 48: ...very drive window click or touch Next All information stored on your USB flash drive will be erased during the process of creating the recovery drive Be sure to save the information stored on your USB flash drive to another storage device before executing this procedure 5 Follow the on screen prompts to complete the copy process For information on using the recovery drive you have created with the...

Page 49: ... drive For instructions on creating a recovery drive see Creating a recovery drive on page 46 When you restore your system only the operating system files and drivers originally shipped with the computer are restored Any files that you created are not restored during this process Be sure to separately save the files you have created to external media using Windows or another backup program For mor...

Page 50: ... external power source via the AC adaptor 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click or touch Settings in the Start menu 3 Select Update security in the Settings window 4 Select Recovery in the left pane of the Update security window The Update security window appears Sample Image Update security window 5 Click or...

Page 51: ... and settings Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer You must have an Internet connection to reinstall applications To reinstall drivers and applications 1 In the Search field type Toshiba Application Installer 2 Click or touch Toshiba Application Installer A message ...

Page 52: ...ion process see TOSHIBA Application Installer on page 117 Using the touchpad Some of the touchpad operations described in this section are only supported in certain applications and only on certain models You can use the touchpad the small touch sensitive area in front of the keyboard and the adjacent control buttons to Move the pointer on the screen Select an item on the screen Open or activate a...

Page 53: ...to your computer To Do the following Example Move the on screen pointer Slide your finger across the touchpad in the direction you want to move the pointer To move the pointer a longer distance slide your finger several times across the touchpad in the preferred direction Sample Illustration Pointer moves to the right Select an item 1 Move the pointer to the item you want to select 2 Do one of the...

Page 54: ...control button This feature varies by program Check your program documentation for specific instructions on right clicking Sample Illustration Click the secondary right hand control button Scroll vertically Slide your finger along the right edge of the touchpad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Vertical scrolling active area Scroll horizonta...

Page 55: ...type Also accidental light touches or taps on the touchpad may select an item or text on the screen and potentially the item or text may be replaced by the next character you type Temporarily disable the touchpad so that it does not respond to touch or button presses while you type See Disabling or enabling the touchpad on page 55 Adjust the sensitivity of the touchpad so that it is less responsiv...

Page 56: ... Connecting an external device Depending on your system some models may include USB 3 0 port s To distinguish these ports please look for the blue inset within the USB 3 0 port if available You can easily attach an external device your computer To do this 1 Read the directions that came with the device to see if you first need to install new software 2 Connect the device s video or USB cable to th...

Page 57: ...device to the HDMI Out port you must purchase an HDMI cable Connecting an HDMI compatible television or display device To connect an HDMI compatible television or display device to the computer Connect one end of an HDMI cable not included with your computer to the HDMI Out port on the side of your computer and then connect the other end of the cable to your television or display device Refer to t...

Page 58: ...ly available with the appropriate device attached and turned on 1 Press the key The Display options window opens displaying the available options The key allows you to cycle through the display options and highlights the available options in the following order only the first option is available when you do not have an external monitor attached PC screen only Duplicate Extend Second screen only Sa...

Page 59: ...1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click or touch Settings in the Start menu and then choose a category you wish to change Refer to your operating system documentation or Help and Support for details You may also wish to customize your power usage settings For more information see Power Plans on page 82 There ar...

Page 60: ...rnal storage drive and optical disc drive indicator lights stop glowing and all external peripheral cables are disconnected Do not pick up the computer by its display panel or by the back Doing so could damage the system Using a computer lock You may want to secure your computer to a heavy object such as your desk The easiest way to do this is to purchase an optional computer lock cable For more i...

Page 61: ... Caring for your computer 3 Insert the cable s locking end into the security lock slot on your computer then engage the locking device The computer is now securely locked Sample Illustration Attaching security lock cable ...

Page 62: ...l storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 67 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset...

Page 63: ...aution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both The Windows operating system...

Page 64: ...nt screen To capture a print screen of the entire screen press the FN Windows PRTSC keys This only applies to models with a 10 key keypad Sample Illustration PRTSC key on the 10 key keyboard Function keys The function keys not to be confused with the FN key are the 12 keys at the top of the keyboard Sample Illustration Function keys NOTE ...

Page 65: ...indows Windows key Launches the Start menu For more information refer to Help Support or see Finding your way around the desktop on page 91 Application key Has a similar function as the secondary mouse button Backlit keyboard Available on certain models Your keyboard may have a backlight illumination feature If the keyboard backlight setting is set to Auto the backlight turns on when you type on t...

Page 66: ...hen without lifting your finger move the item until you reach the target position For example drag items on any app screen to reposition them Swipe or slide To swipe or slide quickly move your finger across the surface of the screen without pausing For example swipe your finger to the left from the right edge of the screen to display the current Notifications Double tap Tap quickly twice to zoom i...

Page 67: ...y The Start menu opens 2 Click or touch Settings in the Start menu 3 Click or touch Devices The Devices window appears 4 Click or touch Mouse touchpad in the left pane of the window The Mouse screen appears 5 Make the desired changes to the Mouse settings 6 Click or touch Close to save the changes and close the window Starting an app To start an app click or touch the Start button in the lower lef...

Page 68: ...ns offer a feature that saves documents at regular intervals Check your program s documentation to see if it has an automatic save feature Backing up your work Back up all the files you create in case something happens to your computer You can back up your files to different types of media such as USB Flash optical media external storage media or to a network if available To back up several files ...

Page 69: ...ltiple language tracks digital surround sound multiple camera angles and interactive menus TECHNICAL NOTE Your optical disc drive is set to play region 1 North America DVD ROMs A DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive The drive will allow you to change regions four times On the fourth ch...

Page 70: ...er while the drive in use indicator light is glowing Doing so could damage the disc or the drive When the disc tray is open be careful not to touch the lens or the area around it Doing so could cause the drive to malfunction Manual eject hole Use if you need to release the disc tray when the power is off Use a straightened paper clip or other narrow object to press the manual eject button located ...

Page 71: ...lume decrease button allows you to decrease the volume The Volume increase button allows you to increase the volume The Mute button allows you to enable disable volume mute Inserting an optical disc To insert an optical disc into the drive 1 Make sure the computer is turned on 2 Make sure the drive s in use indicator light is off 3 Press the drive s eject button 4 Hold the disc by its edges and ch...

Page 72: ...manually To do this follow these steps 1 Press the Windows E keys 2 Double click or touch the optical disc drive icon The drive will run the optical disc If your disc does not run using this method try using an application that is associated with the media on the disc For example if it is a music CD open Windows Media Player and use it to select and then play the CD For other types of media use th...

Page 73: ...ies Copy protection technology may also prevent or limit recording or viewing of certain optical media For details on how to use the software please refer to the respective Online Help menus Removing a disc with the computer on To remove an optical disc with the computer turned on 1 Press the eject button on the drive Do not press the eject button while the drive in use indicator light is glowing ...

Page 74: ... is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions and keep you up to date with future upgrades For more information see Contacting Toshiba on page 160 ...

Page 75: ...a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the computer on battery power The computer contains a Lithium Ion Li Ion battery that provides ...

Page 76: ...ll need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the computer on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the battery periodically Please...

Page 77: ... battery modes Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging batteries The battery needs to be charged before you can use it to power the computer Always use ...

Page 78: ...y discharged Leave the power connected and the battery should begin charging after a few minutes HINT Once the battery is fully charged we recommend that you periodically operate your computer on battery power until the battery discharges completely Please make a complete back up of your data to external media before discharging the battery For more information see Backing up your work on page 67 ...

Page 79: ...eing charged although the charging status of the RTC battery cannot be monitored Monitoring battery power To locate your system indicator lights please refer to your Quick Start document The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully ch...

Page 80: ... the remaining battery power The computer needs this time to check the battery s remaining capacity and perform its calculations Move the pointer over the Power icon in the notification area see Finding your way around the desktop on page 91 for more information on the notification area A pop up message displays the remaining battery power as a percentage With repeated discharges and recharges the...

Page 81: ...t down your computer Setting battery notifications You can set two notifications Each notification can be set to alert you when a specified percentage of remaining battery power has been reached You can also set the computer to enter Sleep mode or to completely shut down when the notification goes off To change the default notification settings 1 Right click or touch hold the Battery icon in the n...

Page 82: ... internal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery Enable Sleep which saves power when you turn off the computer and turn it back on again Use the Windows power saving option plans These power saving options ...

Page 83: ...r saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 Click or touch the Battery icon in the notification area 2 Click or touch Power sleep settings 3 In the System window click or touch Power Sleep 4 Click or touch Additional power settings The Windows Power Options window appears Sample Image Windows Power Options window 5...

Page 84: ...mputer with this power plan enabled reduces electrical power consumption by slightly lowering system performance For example when this power plan is enabled the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened To enable or disable the eco power plan see Power Plans on page 82 The eco Utility monitors your power savings from using the eco power plan ...

Page 85: ...bration or pressure The battery pack s internal protective device could fail causing it to overheat or ignite resulting in caustic liquid leakage or explosion or fire possibly resulting in death or serious injury TECHNICAL NOTE To avoid losing any data save your files and then completely shut down your computer before changing the battery Removing the battery from the computer To remove the batter...

Page 86: ... Removing the battery If the battery is leaking or its case is cracked put on protective gloves to handle it and discard it immediately Always dispose of used battery packs in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric shock Failure to do so could possibly ...

Page 87: ...lot until the latch clicks The battery pack has been designed so that you cannot install it with reverse polarity Sample Illustration Inserting the battery 3 Replace the battery and secure it using the screw s Sample Illustration Locking the battery 4 Turn the computer right side up 5 Reconnect any cables that were removed in step 3 of Removing the battery from the computer on page 84 6 Restart th...

Page 88: ...zed Toshiba service provider has checked it for safety Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter To fully discharge your battery pack Periodically disconnect the computer from a power so...

Page 89: ...ied as an accessory or an equivalent battery pack specified in the User s Manual Other battery packs have different voltage and terminal polarities Use of non conforming battery packs could generate smoke or cause fire or rupture possibly resulting in serious injury After repeated use the batteries will finally lose their ability to hold a charge and you will need to replace them Under certain app...

Page 90: ...offers a choice of carrying cases for the computer They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories toshiba com TECHNICAL NOTE When traveling by air you may be required to pass your computer through airport security equipment The X ray equipment will not ha...

Page 91: ...op You can use its features to start applications find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Page 92: ...s a folder file or program that can be quickly activated by double clicking or touching the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have deleted You may be able to retrieve these files until...

Page 93: ...ormation on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the file contents may appear Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button When a procedure in this User s Guide instructs you to click or touch the Start button it i...

Page 94: ...re visible at one time and allows you to manage multiple desktops Adding desktops After clicking or touching the Task view icon you can add close or switch between desktops Click or touch a desktop thumbnail at the bottom of the screen to select it When you place your pointer over a desktop thumbnail or touch hold it an X appears allowing you to close that desktop Click or touch the New desktop ic...

Page 95: ...ously in the background and displays notifications To learn more about each task position the pointer over the icon for a few moments and a short description of the task appears Typical tasks in the notification area are Current time Power usage mode network connectivity status and speaker volume To activate a specific task click or touch the appropriate notification area icon Notifications There ...

Page 96: ... click of your mouse Click or touch the Windows Store icon in the taskbar In the Windows Store you can search for and browse thousands of apps all grouped into easy to find categories Setting up for communications To connect to the Internet you need A browser or communications program An Internet Service Provider ISP or online service if you plan to use the Internet A way to connect to the ISP for...

Page 97: ...r network 6 Select the Connect automatically checkbox to automatically connect to the selected network on startup 7 Click or touch Connect 8 Enter the network security key if applicable 9 Click or touch Close to save the changes and close the window Your computer should then be connected To enable or disable wireless communication use the key For more information see TOSHIBA Function Keys on page ...

Page 98: ...a time i e headphones or microphone into the available headphone microphone jack You can use your computer to record sounds using the computer s internal microphone s available on certain models or an optional external microphone You can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording sounds You may record sounds using the computer s interna...

Page 99: ...ternal speakers or headphones You can only plug one external audio device at a time i e headphones or microphone into the available headphone microphone jack Your computer is equipped with a full stereo sound system with internal speakers Instead of using the internal speakers you can connect headphones or a pair of external stereo speakers Before putting on headphones to listen turn the volume do...

Page 100: ...djust the volume For external speakers use the volume controls on each speaker For headphones use the computer s volume control Using the Web Camera Your computer may come with a built in Web Camera With this Web Camera you can do the following Take pictures and record videos with your computer Participate in video chats while using instant messaging IM programs Have video conference calls To emai...

Page 101: ...al cameras digital video camcorders etc To use a microSD Card or miniSD Card an SD adapter is required The Memory card reader may also support other types of media Do not use the Copy Disk function for this type of media To copy data from one media to another use the drag and drop feature of the Windows operating system Inserting memory media To locate your Memory card reader please refer to your ...

Page 102: ...for removal by clicking on or touching the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon 2 Highlight and then click or touch the item you would like to eject If the system is unable to prepare the media for safe removal a message will tell you to try again later If the media can be removed now the system displays S...

Page 103: ...ll it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media might still be in progress and your data could be destroyed Wait for the indicator light to go out ...

Page 104: ...m details set additional options or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system eco Utility Supervisor password User password System Settings Sleep Utilities Service Station TOSHIBA Application Installer Display Utility NOT...

Page 105: ...tility 1 In the Search field type eco Utility 2 Click or touch eco Utility The eco Utility window appears Sample Image eco Utility window 3 To activate the eco power plan select eco Mode on the left side 4 Slide the eco Mode switch to the On position to enable eco Mode 5 Click or touch Close For more information on the eco power plan and utility click or touch the Help button at the bottom of the ...

Page 106: ...omputer When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Settin...

Page 107: ...o verify 6 Click or touch Set Under User Policy this option may or may not ask for password verification 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting yo...

Page 108: ...ation pop up screen appears 6 Click or touch Delete 7 Enter the password and then click or touch Verify 8 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not re...

Page 109: ...t 5 Enter your password and then enter it again to verify 6 Click or touch Set 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stored passw...

Page 110: ...Password Utility 2 Click or touch Password Utility A pop up screen appears asking for a password 3 Enter your password and then click or touch Verify 4 Click or touch Delete An authority verification pop up screen appears 5 Click or touch Delete 6 Enter the password and then click or touch Verify 7 Click or touch OK to exit ...

Page 111: ...have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values Sleep Utilities Allows you to enable or disable Sleep and Charge Display Allows you to change various default settings for the built in display When the computer restarts it remembers the last configuration If data does not appear on the display you are using after st...

Page 112: ...u to turn on the computer when opening the display panel while the computer is turned off Keyboard Allows you to access the wake on keyboard function or to configure the function keys Function Key Allows you to set options for the touchpad USB Allows you to enable CDP Charging Downstream Port to use rapid USB charge while the computer is powered On SATA Allows you to set conditions for SATA LAN Al...

Page 113: ...en the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible external devices such as mobile phones tablets or portabl...

Page 114: ...xternal devices will take longer than charging the devices with their own chargers If an external device is connected to the compatible port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge functi...

Page 115: ...ble or disable it If you enable charging when the computer is running on battery power you can specify that charging stops when battery power drops below a certain level Use the slider at the bottom of the utility window beneath the Disable features when the battery level reaches 10 heading to specify when charging should stop For example if you set the slider to 10 charging will stop when 10 or l...

Page 116: ...list in the utility Sample Image Sleep and Charge screen With certain external devices the USB Sleep and Charge function may not work no matter which charging mode you select In those cases disable USB Sleep and Charge in the utility and turn the computer on to charge the device or use a different charging device NOTE ...

Page 117: ...other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install the updates if you wish or you can follow the instructions below to open the Service Station 1 In the Search field type Service Station 2 Click or touch Service Station The Service Station screen appears 3 Follow the on screen instructions ...

Page 118: ...originally bundled with your computer To reinstall drivers and applications 1 In the Search field type Toshiba Application Installer 2 Click or touch TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install 4 Click or touch Install then follow the on screen prompts to com...

Page 119: ...to adjust your display settings To make changes 1 In the Search field type Display Utility 2 Click or touch Display Utility The Display Utility window appears Sample Image Display Utility screen 3 Click or touch the option you wish to change and follow the on screen instructions ...

Page 120: ...nter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding If you are working in a program that suddenly freezes chances are the program has stopped responding You can exit the program without shutting down the operating system or closing other programs To close...

Page 121: ...orking by plugging in another device such as a lamp Verify that the computer is on by looking at the Power button If the button is glowing the computer is on If the button is not lit try turning the computer off and then on again If you are using an AC adaptor verify that the computer is receiving power from the external power source by checking the AC power light located on the left side of the c...

Page 122: ...t unit for your computer model The computer may not be able to start from an AC adaptor that is rated for less current amperage than the computer requires even if the rated voltage is correct and the plug fits correctly in the DC IN socket The labels on the bottom of the computer and the AC adaptor show the specifications for voltage V and current A for each device The voltage level must match exa...

Page 123: ... specifications do match contact Toshiba See Contacting Toshiba on page 160 The Windows operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine you can easily detect if the operating system is not working correctly For example The operating system fails to start after the initial startup appears The operating s...

Page 124: ... the Restart Now option 4 Click or touch Restart Now under Advanced Startup The computer restarts 5 Click or touch Troubleshoot from the menu After Restart you now have several options Reset your computer All of your personal files and apps are removed Your computer settings are changed back to their defaults For more information see Reset your PC on page 49 Advanced options Choosing this option p...

Page 125: ...ows in an advanced troubleshooting mode Enable boot logging Creates a file that lists all the drivers that are installed during startup Enable Safe Mode Starts Windows with a minimal set of drivers and services If the computer starts and runs in Safe Mode you will know the Operating System is most likely working properly and that you should look to third party applications or drivers for the sourc...

Page 126: ...er cannot find a site I bookmarked The World Wide Web is constantly changing A site you bookmarked yesterday may not be available today or its server may be down for temporary repair Try again later Power and the batteries The computer s battery may not be accessible by the user Your computer receives its power through the AC adaptor and power cord cable or from the system batteries Power problems...

Page 127: ... not glow after 20 minutes the battery may have reached the end of its useful life The battery appears not to power the computer for as long as it usually does If you frequently repeat shallow charge and discharge the battery meter may become inaccurate Let the battery discharge completely then try charging it again Check the power options via your Power Plans see Power Plans on page 82 Have you a...

Page 128: ...omplete power cycle 1 Shut down your computer see To Shut down your computer on page 43 2 Remove all accessories and unplug all cables This includes USB flash drives SD Card and the power cord cable 3 If your computer has a user removable battery remove the battery and hold down the power button for approximately 10 seconds 4 Reconnect the battery if you removed it and the power cord cable 5 Turn ...

Page 129: ...ur computer on page 44 The driver is then reinstalled automatically Download the latest keyboard driver 1 In your Web browser go to http support toshiba com drivers 2 Enter your computer s serial number 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer 4 Install the Toshiba Function Key driver 5 Restart your computer see To Restart your ...

Page 130: ...nt to restore the system to a point at which your keyboard was working properly Clean the keyboard 1 Turn Off your computer and unplug all cords cables and connections see To Shut down your computer on page 43 2 Leaving the lid to the computer physically open turn it upside down and very gently shake your computer to dislodge any foreign objects that might be under the keys Please be very gentle w...

Page 131: ...see To Shut down your computer on page 43 2 Remove all accessories and unplug all cables This includes USB flash drives SD Card and the power cord cable 3 If your computer has a user removable battery remove the battery and hold down the power button for approximately 10 seconds 4 Reconnect the battery if you removed it and the power cord cable 5 Turn On the computer and try the keyboard again Uni...

Page 132: ...n your Web browser go to http support toshiba com drivers 2 Enter your computer s serial number 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer In order to determine the correct driver to download you can look in Device Manager on your computer for the device you wish to update and make note of the device name See How to determine the correct driv...

Page 133: ...stem to a point at which your touchpad was working properly Adjust the touchpad properties 1 In the Search field type Change your mouse settings 2 Click or touch Change your mouse settings Some computers may have an Advanced tab or similar to change the touchpad properties 3 You can now change the configuration settings of your touchpad Display problems Here are some typical display problems and t...

Page 134: ... for your desktop background 1 In the Search field type Change the theme 2 Click or touch Change the theme 3 Select one of the available options You can also change the settings for individual components separately by selecting each item For more information see the Windows online Help A message displays saying that there is a problem with your display settings and that the adapter type is incorre...

Page 135: ... usually show up as an inability to access the drive or as sector errors Sometimes a drive problem may cause one or more files to appear to have garbage in them Error checking This feature is not available for optical disc drives Run Error checking which analyzes the directories and files on the storage drive and repairs any damage it finds To run Error checking 1 In the Search field type computer...

Page 136: ...ield type Defragment 2 Click or touch Defragment and Optimize your Drives 3 From the Optimize Drives menu click or touch the drive you wish to defragment 4 Click or touch the Optimize button The system will display the status as it optimizes and defragments the drive Your data files are damaged or corrupted Refer to your software documentation for file recovery procedures Many software packages au...

Page 137: ... shut completely You press the disc eject button but the drive tray does not slide out Make sure the computer is connected to a power source and turned on The optical disc drive eject mechanism requires power to operate Make sure a program is not accessing the drive and preventing it from ejecting If you need to remove a disc and cannot turn on the computer for example if the battery is completely...

Page 138: ... do not wish to go through each troubleshooting step you may skip to Perform a system restore on page 138 Testing your internal Web Camera 1 In the Search field type Camera 2 Click or touch the Camera application If the Camera application is not available you can download the Camera application from the Windows store 3 If the internal Web Camera works using the default camera application but does ...

Page 139: ...in time at which the Web Camera was working properly If no restore points have been previously created then this method will not work see Saving system configuration with restore points on page 155 1 In the Search field type Create a restore point 2 Click or touch Create a restore point 3 Select the System Restore button on the System protection tab 4 Select Recommended Restore or Choose a differe...

Page 140: ...blem Note that doing a system recovery will return the computer to its default conditions completely wiping all data personal documents installed application and everything else To access system recovery options 1 In the Search field type recovery options 2 Click or touch Recovery Options 3 Select the recovery option of your choice and then read and follow the on screen prompts and warnings For mo...

Page 141: ...vice is listed that device is set as the default automatically 6 With the default playback device selected click or touch the Configure button Sample Image Speaker Setup window 7 Click or touch Stereo in the Audio channels box If Stereo is not available select any other available option 8 Click the Test button to send sound to each speaker or click an individual speaker to send sound to it 9 If so...

Page 142: ... to allow Windows to automatically reinstall the driver 1 In the Search field type Device Manager 2 Click or touch the Device Manager application 3 Double click or touch Sound video and game controllers 4 Right click or touch Sound Audio driver and select Uninstall Do NOT select the Delete the driver software for this device box Take note of the audio driver name s in the event you may need to man...

Page 143: ... Manager application c Select Sound video and game controllers d The various Audio drivers will be listed under Sound video and game controllers e Take note of the Audio driver name s in order to locate the proper driver on the Toshiba support Web site Drivers Software page 4 Install the desired Audio driver 5 Restart your computer see To Restart your computer on page 44 Perform a system restore Y...

Page 144: ...ck for any problem with the printer itself Make sure you installed the proper printer drivers as shown in the instructions that came with the printer You may have connected the printer while the computer is on Disable Sleep mode turn off the computer and turn off the printer Turn the printer back on make sure it is online and then turn the computer back on Try printing another file For example you...

Page 145: ...er If another computer is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attempting to connect...

Page 146: ... s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases Connecting to the Internet To connect to the Internet you ll need an Internet Service Provider ISP and additional hardware ISP An ISP is a company that gives you access to the Internet You sign up for an account with an ISP just as you do for telephone service or utilitie...

Page 147: ...r indicates the following conditions The network connection is set to wireless and you are connected to a wireless access point Check with your ISP for network difficulties The network connection is set to wireless and you are connected to a wireless access point but have no Internet connectivity Check with your ISP for network difficulties The network connection is set to wireless and you are NOT...

Page 148: ...t for the modem and router to completely startup before continuing This may take a few minutes to complete Most devices have indicator lights that indicate the progress If it is not apparent you may need to contact the manufacturer for assistance 5 Verify your Wi Fi is turned On Check the Network icon in the taskbar for signal strength Uninstall the network adapter driver You can Uninstall the net...

Page 149: ... 5 After the driver uninstalls open the Action menu in Device Manager 6 Select Scan for hardware changes 7 After the driver uninstalls restart your computer see To Restart your computer on page 44 The driver is then reinstalled automatically If you are still unable to connect to a wireless network you may have a hardware issue that will require further troubleshooting NOTE ...

Page 150: ...an be done by performing the following steps 1 Open the command prompt by pressing the Windows X keys then selecting Command Prompt Admin in the pop up window 2 At the command prompt type ping 127 0 0 1 and press ENTER 3 If the network adapter and TCP IP are functioning correctly you should receive a response that looks similar to the following Sample Image Command Prompt window If you receive an ...

Page 151: ...r still does not detect a wireless network the driver for the network adapter may need to be removed and reinstalled During this process the network adapter will be removed Windows will go through a hardware detection process and the driver will be reinstalled automatically Downloading drivers and updates Using Toshiba Service Station The easiest way to update your computer with the latest compone...

Page 152: ...Download and install the most recent drivers 5 Follow the on screen instructions 6 Restart your computer see To Restart your computer on page 44 How to determine the correct drivers to download When downloading or updating drivers it is important to choose the correct driver that will work properly for the specific device in or connected to your computer On the Drivers Software area of the Toshiba...

Page 153: ...hiba com drivers and enter your computer s model and or serial number to find drivers you should filter your search by Touchpad driver to find the latest driver from that vendor DVD operating problems If you experience a problem playing DVDs you may be able to fix the problem yourself For general problems playing a DVD title try the following steps 1 Verify that the disc is in a format that the dr...

Page 154: ...on optical disc drives and their operation A blank screen appears while watching a DVD ROM movie or title Change the setting for when to turn off the display using the following steps 1 In the Search field type Power options 2 Click or touch Power options 3 From the search list click or touch Choose when to turn off display 4 To keep the display from turning off click or touch Never in both drop d...

Page 155: ...d copy files to your network partition Some people use a combination of these methods backing up all files weekly and copying critical files to external media on a daily basis If you have installed your own programs you should back up these programs as well as your data files If something goes wrong that requires you to reformat your internal storage drive and start again reloading all your progra...

Page 156: ...ater recall If you experience problems after installing some new hardware or software you can easily select a previously established Control Point to turn back the clock restoring the Windows operating system to the state it was in just prior to the installation This is much easier and more effective than uninstalling the hardware or software which often leaves behind unwanted files and settings I...

Page 157: ...the list that appears The System Protection tab of the System Properties window appears 2 Click or touch System Restore 3 Click or touch Next 4 Click or touch the Restore point you wish to use then click or touch Next The time stamp and description of each Restore point is displayed At this point you can click or touch Scan for affected programs to determine what the impact of using the chosen Res...

Page 158: ...nt way to back up your computer or just your important files to a flash drive or external hard drives An external hard drive is recommended in case the internal storage drive fails Follow these steps to back up your computer or files to a flash drive or an external storage drive You cannot back up the computer while running on battery power Connect the AC adaptor before continuing 1 In the Search ...

Page 159: ...th the Windows operating system on page 157 Have your back up media on hand in case you need any files from them Do not guess follow directions carefully It is often necessary to run an installation utility first before connecting a new hardware item to the computer If the device is connected first it may be very difficult to complete the installation successfully Always carefully follow the insta...

Page 160: ...ature are identified with the icon USB Sleep and Charge may be disabled Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary For more information see Enabling Disabling USB Sleep and Charge on page 114 Try selecting a different charging mode in the TOSHIBA Sleep and Charge utility if your computer provides more than one charging mode For more ...

Page 161: ...cation you are using it is important to investigate all sources Review the troubleshooting information for your operating system If the problem occurs while you are running a application consult the application s documentation for troubleshooting suggestions Contact the software company s technical support group for their assistance Consult the dealer from whom you purchased your computer and or a...

Page 162: ...s Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Street Markham Ontario L3R 8H2 Canada France Toshiba Systèmes France S A 7 Rue Ampère B P 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D 93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041 ...

Page 163: ...Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States The Rest of Europe Toshiba Europe I E GmbH Hammfeld...

Page 164: ...y to modify selected system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Cortana Brightness control Output Display switch Touchpad Media buttons Volume mute Wireless Zoom In Out Keyboard Backlight Zoom Display resolution ...

Page 165: ...tion key launches the Cortana personal digital assistant Cortana helps you to be more productive by completing basic tasks like sending emails scheduling events and performing Web searches This TOSHIBA Function key decreases the screen brightness This TOSHIBA Function key increases the screen brightness ...

Page 166: ...ailable options Only the first option is available when you do not have an external monitor attached PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system are functional depending on the attached external display s NOTE ...

Page 167: ... page 51 This TOSHIBA Function key allows you to restart playing the current track or go to the previous track This TOSHIBA Function key allows you to start playing or pause the media currently playing This TOSHIBA Function key allows you to go to the next track This TOSHIBA Function key decreases the volume This TOSHIBA Function key increases the volume This TOSHIBA Function key enables disables ...

Page 168: ...e is ON Enables the wireless antenna Airplane mode is OFF This TOSHIBA Function key allows you to zoom out This TOSHIBA Function key allows you to zoom in This TOSHIBA Function key toggles the settings for the keyboard backlight Always On Always Off Keyboard activated While the keyboard is in use the keyboard backlight is On Available on certain models FN Space bar This TOSHIBA Function key switch...

Page 169: ... with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 170: ...AC Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Page 171: ...er Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second PC Personal Computer RAM Random Access Memory RGB Red Green Blue light monitor RFI Radio Frequenc...

Page 172: ...ible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligent adapter one that is capable of doing some processing may also be called a controller Alternating Current AC The type of power usually ...

Page 173: ...re used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priority startup sequence The order in which the computer accesses its intern...

Page 174: ...h as a paragraph break in a word processing program A character occupies one byte of computer storage chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the Windows operating s...

Page 175: ...may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a computer to communicate with a device dialog box An on screen window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power u...

Page 176: ...r through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag a selected object In the Windows operating system this refers to the left mouse button unless otherwise stated driver See device driver DVD An individual digital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Vide...

Page 177: ...isk A folder is symbolized on screen by a graphical image icon of a file folder A folder can contain files and other folders format verb To prepare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the com...

Page 178: ...y other line of pixels is refreshed Interlaced monitors take two passes to create a complete screen image Compare non interlaced internal device See device Internet The decentralized world wide network of computers that provides electronic mail the World Wide Web and other services See also World Wide Web K keyboard shortcut A key or combination of keys that you use to perform a task instead of us...

Page 179: ...disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to the computer s main memory where programs are run and data i...

Page 180: ...company network or the Internet operating system A set of programs that controls how the computer works Examples of operating systems are the Windows Vista Windows 7 and Windows 8 operating systems optical disc drive A drive which reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P password A unique string of characters entered by a...

Page 181: ...ication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare R...

Page 182: ...on capability for content security select To highlight or otherwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See prog...

Page 183: ... computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or solve a specific problem Utilities are often related to computer system manageme...

Page 184: ... 67 Backlit keyboard 64 battery battery life 75 Call2Recycle 88 care 87 changing 83 charge indicator light 40 charge time 76 charger 76 charging 41 76 charging the real time clock RTC 77 conserving power 81 determine remaining power 79 disposal 88 indicator light 79 installation 86 low charge 80 maintaining 87 maximum capacity 75 monitoring power 40 78 power management 76 power options 80 real tim...

Page 185: ...art troubleshooting 120 computing habits troubleshooting 154 computing tips 61 connecting AC adaptor 39 AC adaptor cord to DC IN 40 computer to a network 97 external device 55 HDMI compatible TV or display device 56 power cord cable 40 power source 40 cooling fan adequate ventilation 38 customize computer settings 58 D data entire system backup troubleshooting 157 desktop adding desktops 93 creati...

Page 186: ...64 display brightness 164 Keyboard Backlight 167 media buttons 166 Output Display switch 165 volume mute 166 Zoom Display resolution 167 Zoom In Out 167 function keys 63 H headphones using 98 I icon desktop 91 moving to desktop 91 Power 43 44 recycle bin 91 safety 28 Initial setup using your computer for the first time 41 installing a charged battery 86 internal storage drive recovery 45 Internet ...

Page 187: ... Toshiba 73 optical disc Auto Run feature 71 handling 71 inserting 70 playing optical media 71 positioning 70 recording optical media 71 removing with computer off 72 removing with computer on 72 optical disc drive components 69 drive in use indicator light 69 eject button 69 handling an optical disc 71 inserting an optical disc 70 manual eject hole 69 playing optical media 71 recording optical me...

Page 188: ...ery drive 48 recycle bin icon 91 registering computer 43 removing an optical disc with computer on 72 and optical disc with computer off 72 battery from the computer 84 Restart computer 43 44 restart computer 44 restore points troubleshooting 155 runningcomputeronbatterypower 74 S safety computer 89 disposing of batteries 88 icons 28 precautions 36 safety precautions battery 87 saving files 67 sel...

Page 189: ...ware 147 troubleshoot Internet connection verify network status 146 troubleshoot Internet connection verify TCP IP 149 troubleshooting 132 AC power light is blinking 121 battery light is blinking 122 bookmarked site not found 125 computer will not start 120 contacting Toshiba 160 corrupted damaged data files 135 data entire system backup 157 display error message 133 display problems screen is bla...

Page 190: ...0 latest driver 131 power cycle 130 system restore 132 touchpad properties 132 uninstall reinstall driver 130 troubleshooting Web Camera System Recovery 139 system restore 138 testing 137 third party apps 139 uninstall reinstall driver 137 U updates downloading 150 USB Sleep and Charge cannot use 159 USB Wakeup function does not work 160 user password deleting 109 user password setting 107 using a...

Reviews:

No comments

Brands by name

Popular brands

Load more brands