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Chapter 7: Troubleshooting
Sound problems
•
Check the antenna/cable connections (
-
Installation
Guide
).
•
The station may have broadcast difficulties. Try another
channel.
•
The sound may be muted. Press
VOLUME
.
•
If you hear no sound, try setting the
MTS
feature to
Stereo
mode (
-
page 32).
•
If you are not receiving a second audio program from a
known SAP source, make sure the
MTS
feature is set to
SAP
mode (
-
page 32).
•
If you hear audio that seems “incorrect” for the program
you are watching (such as music or a foreign language),
the SAP mode may be on. Set the
MTS
feature to
Stereo
mode (
-
page 32).
Remote control problems
•
Make sure the remote control is set to the correct device
mode (
-
page 9).
•
Remove all obstructions between the remote control and
the TV.
•
The remote control batteries may be dead. Replace the
batteries (
-
page 7).
•
Your TV remote control may not operate certain features
on your external device. Refer to the owner’s manual for
your other device to determine its available features. If
your TV remote control does not operate a specific
feature on another device, use the remote control that
came with the device (
-
pages 9–13).
•
If the TV still does not act as expected, use the Restore
Factory Defaults procedure (
-
page 20).
Channel tuning problems
•
Make sure the remote control is set to the correct device
mode (
-
page 8).
•
The channel may have been erased from the channel
memory by the
Channel Add/Delete
feature. Add the
channel to the channel memory (
-
page 17).
•
The channel may be blocked by the
Channels Block
feature. Unblock the channel (
-
page 36).
•
If you are unable to tune digital channels, check the
antenna configuration (
-
page 16). If you are still
unable to tune digital channels, clear all channels from
the channel list (
-
page 18) and reprogram channels into
the channel memory (
-
page 17). If you are still unable
to tune digital channels, use the Restore Factory Defaults
procedure (
-
page 20). Also see “TV stops responding
to controls” and “Other problems” (
-
page 44).
Closed caption problems
•
If the program or video you selected is not closed-
captioned, no captions will display on-screen
(
-
page 30).
•
If text is not available, a black rectangle may appear on-
screen. If this happens, turn off the closed caption feature
(
-
page 30).
•
A closed caption signal may not display correctly in the
following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard (
-
page 30).
Rating blocking (V-Chip) problems
•
If you forget your PIN code: While the PIN code entering
screen is displayed, press
E
four times within 5
seconds. The PIN code you previously stored will be
cleared (
-
page 33).
•
The V-Chip feature is available for the U.S. V-Chip
system only (
-
page 34).
2632HL66_EN.book Page 45 Tuesday, July 18, 2006 3:47 PM
