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Toshiba Portege R30-A Series, User Manual

The Toshiba Portege R30-A Series is a high-performance laptop that caters to professionals on-the-go. Seamlessly blending power and portability, this cutting-edge device comes with a comprehensive User Manual that can be easily downloaded for free from our manualshive.com. Get all the information you need to maximize your productivity.

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140

Chapter 6

If Something Goes 
Wrong

Some problems you may encounter when using your 
computer are relatively easy to identify and solve. Others 
may require help from your network administrator or the 
manufacturer of the software program.

This chapter aims to help you solve many problems by 
yourself. It covers the problems you are most likely to 
encounter.

If all else fails, contact Toshiba. You will find information on 
Toshiba’s support services at the end of this chapter. 

Problems that are easy to fix

Your program or application stops responding.

The operating system allows for the use of both 
applications (“Apps” used with the Windows

®

 “Modern 

UI”) and programs (used in the traditional Windows

®

 

desktop environment). For the purpose of simplifying the 
information we will use the terms interchangeably in this 
chapter.

NOTE

Summary of Contents for Portege R30-A Series

Page 1: ...eb site at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 140 in this guide Portégé R30 A Series User s Guide ...

Page 2: ... As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL ...

Page 3: ... SUCCESSFULLY COPIED OR TRANSFERRED TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY Critical Applications The computer you have purchased is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any oth...

Page 4: ...locate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripherals...

Page 5: ...slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact TOSHIBA computer product support on Web site http www toshiba europe com computers tnt bluetooth htm...

Page 6: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Page 7: ... performance or even lose your network connection If you should experience any such problem immediately turn off your Bluetooth or Wireless LAN device Please contact Toshiba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Radio Frequency Interference Requirements This device is r...

Page 8: ...ss LAN may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless LAN equipment on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless ...

Page 9: ...rovider if any repair or adjustment is required Location of the Required Label Sample shown below Location of the label may be underneath the battery Canada Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conformé à la norme NMB 003 du Canada This device complies with RSS 210 of Industry Canada The installer of this radio ...

Page 10: ...etres afin de Fournier un ecram de blindage maximal Si le matriel ou son antenne d emission est installe a l exterieur il doit faire l objet d une licence This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range Industry Canada requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interf...

Page 11: ...ect the quality of the environment and human health through the responsible use of natural resources and the adoption of waste management strategies that focus on recycling and reuse This Directive requires producers of electrical and electronic products put on the market in European Union EU member countries after August 2005 to mark such products with a crossed out wheeled bin with a black bar s...

Page 12: ... required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m For registration and license please contact IBPT BIPT Voor privé gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor registratie of...

Page 13: ... www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor gebruik met buitenantennes Neem ...

Page 14: ...tically restart operation on a channel free of radar You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device s are properly configured for European Community operation Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Low p...

Page 15: ... MHz It is possible to avoid the band of mobile object identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stat...

Page 16: ...cation and the Technical Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced...

Page 17: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Page 18: ...stered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Outlook Windows and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association Secure Digital SD and microSD are trademarks or registered tr...

Page 19: ...icient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit us toshiba com green Reuse Donation Recycling Functional computers can be donated to a local c...

Page 20: ...Chapter 1 Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 Computer user comfort recommendations 32 Good Working Posture 32 Using the notebook with an external keyboard mouse or monitor 33 Typing style 34 Taking breaks and varying tasks 35 Mobile computing tips 35 Transporting the notebook 35 Seeking additional help 36 ...

Page 21: ...ptional 48 Installing a memory module 48 Removing a memory module 54 Checking total memory 56 Recovering the Internal Storage Drive 57 Creating recovery media 58 Restoring from recovery media 61 Refresh your PC with user s data 62 Reset your PC 64 Installing drivers and applications 67 Using the TOSHIBA Dual Pointing Device 68 Using the touch pad 69 Adjusting touch pad settings 72 Disabling or ena...

Page 22: ...3 Starting an app 83 Starting an app from the Start screen 84 Saving your work 84 Backing up your work 85 Using the optical disc drive 85 Optical disc drive components 86 Inserting an optical disc 87 Playing optical media 87 Recording optical media 88 Removing a disc with the computer on 88 Removing a disc with the computer off 89 Toshiba s online resources 89 Chapter 3 Mobile Computing 90 Toshiba...

Page 23: ...eries 104 Traveling tips 105 Chapter 4 Exploring Your Computer s Features 106 Exploring the Start screen 106 Charms 107 Tiles 108 Exploring the desktop 108 Finding your way around the desktop 108 Windows Store 110 Setting up for communications 111 Connecting your computer to a network 112 Exploring audio features 112 Recording sounds 112 Using external speakers or headphones 113 Using the Web Came...

Page 24: ...ion Utility 136 Fingerprint utility limitations 136 Using the Fingerprint Authentication Utility 136 Fingerprint Logon 137 Care and maintenance of your fingerprint reader 137 Fingerprint reader limitations 139 Chapter 6 If Something Goes Wrong 140 Problems that are easy to fix 140 Problems when you turn on the computer 141 The Windows operating system is not working 143 Using Startup options to fi...

Page 25: ...ssistance 169 Contacting Toshiba 170 Other Toshiba Internet Web sites 170 Toshiba s worldwide offices 170 Appendix A TOSHIBA Function Keys 172 Functions 172 Lock Instant security 173 Power plan 173 Sleep mode 173 Hibernation mode 173 Output Display switch 174 Display brightness 175 Disabling or enabling wireless devices 175 Disabling or enabling the touch pad 175 Disabling or enabling the cursor c...

Page 26: ...nfiguration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer ships with default power settings that will turn off the display or enter low power Sleep mode after a specific amount of inactivity We recommend that you leave this and other energy saving features active so that your computer will...

Page 27: ...ent suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE...

Page 28: ... accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the computer...

Page 29: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 30: ... Documentation Your computer comes with the following documentation An electronic version of the User s Guide this document A Quick Start document It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard limited w...

Page 31: ...to avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space ar...

Page 32: ...t If your feet cannot reach the floor use a foot rest Avoid pressure points behind the knee or under the thigh The space under your desk should be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Ad...

Page 33: ... away from bright light sources or reduce the light intensity from windows by using blinds Glare on the notebook display may cause eye strain eye fatigue or headaches Certain notebook displays have a brightness approaching that of a TV device We recommend that you adjust the brightness of your notebook display to a comfortable level to prevent possible eye strain Keep your head level facing forwar...

Page 34: ... should be centered in front of your body The top of the monitor should be at or slightly below eye level A monitor that is too high or too low can cause awkward head and neck postures and may lead to discomfort in the neck muscles If you use bifocals you may need to lower the monitor Alternatively you might consider customized prescription computer glasses Typing style Learn to touch type so that...

Page 35: ...ng tips When using the notebook at airports on airplanes or trains or at meetings make sure that you take the time to consider the points just mentioned When working on the road it may be difficult to set up the notebook in an optimal position In these situations it is important that you take frequent breaks and change your posture frequently to relieve the excess loads on your body Be creative wh...

Page 36: ... etools computerworkstations Check list Is your chair comfortable does it support your back and arms well Are your feet flat on the ground Is there adequate space under your desk for your legs Are the keyboard and mouse at elbow level Are your shoulders relaxed when using the keyboard Are your shoulders relaxed when using a mouse or other optional pointing device Are your hands and wrists aligned ...

Page 37: ...ately 1 Turn off the computer 2 Disconnect the AC adaptor from the power plug socket and computer 3 Remove the battery pack Failure to follow these instructions could result in serious injury or permanent damage to the computer Do not turn on the power again until you have taken the computer to an authorized service center Avoid prolonged physical contact with the underside or surface of the compu...

Page 38: ...k disc or flash media the drive or both Keep the computer and disks away from objects that generate strong magnetic fields such as large stereo speakers Information on some disks is stored magnetically Placing a magnet too close to a disk can erase important files Handle discs carefully Avoid touching the surface of the disc Grasp it by its center hole and edge If you handle the disc incorrectly y...

Page 39: ...ck the air vents including those located at the underside of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury The cooling fa...

Page 40: ...n a fire or electric shock possibly resulting in serious injury Always confirm that the power plug and extension cable plug if used has been fully inserted into the socket to ensure a secure electrical connection Failure to do so may result in a fire or electric shock possibly resulting in serious injury Be careful if you use a multiple connector An overload on one socket could cause a fire or ele...

Page 41: ... AC adaptor Handling the cord on this product will expose you to lead a chemical known to the State of California to cause birth defects or other reproductive harm Wash hands after handling 2 Plug the AC adaptor cord into the DC IN on the side of the computer Sample Illustration Connecting the AC adaptor cord to the computer To locate your DC IN port please refer to your Quick Start document Power...

Page 42: ...t plugged into the computer or AC outlet Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during charging either the main battery is malfunctioning or it is not receiving correct input from the AC power supply Charging the main battery The computer s battery is not accessible by the user Befo...

Page 43: ...y appear on your screen display when you turn on your computer Your display contains an extremely large number of thin film transistors TFT and is manufactured using high precision technology Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology Over a period of time and depending on the usage of the computer the brightness of the...

Page 44: ...cial offers applicable to your Product Product registration can be completed by one of three methods 1 From the Toshiba Web site at register toshiba com Type in the requested information and complete the registration process 2 From the Start screen Type Registration while in the Start screen locate and complete the registration process 3 From the Desktop Move your pointer to the upper right corner...

Page 45: ...el s storage drive light and the drive in use light are off If you turn off the power while a disk disc is being accessed you may lose data or damage the disk disc and or drive 3 In the lower right of the screen click or touch the Power icon Sample Image Shut down To perform a Hybrid shut down instead of performing a Shut down click or touch the Shut down option but do NOT hold the Shift key 4 Hig...

Page 46: ...Restart 4 Highlight Restart and then click or touch the Restart option The computer closes all open applications and restarts the operating system To place your computer in Sleep mode 1 From the Start or Desktop screen move your pointer to the upper right corner of the screen or swipe in from the right edge 2 When the Windows charms appear click or touch the Settings charm If you power down using ...

Page 47: ...g from where you left off Adding optional external devices Before adding external devices Toshiba recommends setting up your software See Setting up your software on page 44 After starting your computer for the first time you may want to Add more memory see Adding memory optional on page 48 Connect external devices see Connecting an external device on page 72 Connect an external monitor see Using ...

Page 48: ...board and should only be accessed by a Toshiba authorized service provider Accessible memory slots are located on the underside of the computer To access them follow the steps in Installing a memory module on page 48or Removing a memory module on page 54 For the detailed specifications for your computer visit support toshiba com Installing a memory module Memory modules can be installed in the mem...

Page 49: ...this model Slot A is the bottom slot Slot B is the top slot If only one memory module is to be installed it must be installed in Slot A If the computer is on begin at step 1 otherwise skip to step 5 1 From the Start or Desktop screen move your pointer to the upper right corner of the screen or swipe in from the right edge 2 When the Windows charms appear click or touch the Settings charm Pressing ...

Page 50: ...damage the computer and the memory module Do not remove the memory module while the computer is in Sleep or Hibernation mode The computer could hang up the next time you turn it on and data in memory will be lost In either of the above cases the Sleep configuration will not be saved 6 Place a soft cloth on the work surface to prevent scratching the top cover of the computer and then place the comp...

Page 51: ...e or on the computer Grease or dust on the connector may cause memory access problems 11 Carefully remove the new memory module from its antistatic packaging without touching its connector 12 Locate an empty memory module slot on the underside of the computer If no memory slot is available you must remove a module by performing steps 2 and 3 of Removing a memory module on page 54 If your system ha...

Page 52: ...ry slot s socket at approximately a 30 degree angle to the horizontal surface of the computer Sample Illustration Inserting the memory module into the socket 15 Once the module s connector is fully inserted into the socket press downward on the top edge of the module to seat the module into the latches at the sides of the socket These latches should snap into place securely with the corresponding ...

Page 53: ...lot For this model Slot A is the bottom slot Slot B is the top slot If only one memory module is to be installed it must be installed in Slot A 16 Replace the memory module slot cover and secure it using the screw s 17 Re insert the battery if applicable For more information on inserting the battery see Inserting a charged battery on page 102 18 Turn the computer right side up Make sure to remove ...

Page 54: ...rial can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 19 Reconnect the cables 20 Restart the computer TECHNICAL NOTE You must have at least one memory module installed for the computer to work You can now continue setting up the computer When t...

Page 55: ...e memory module pops up slightly If your system has the memory modules stacked on top of one another you must remove the top module first before removing installing the bottom module 3 Gently lift the memory module to a 30 degree angle and slide it out of the slot Sample Illustration Removing the memory module 4 Replace the memory module slot cover and secure it using the screw s 5 Re insert the b...

Page 56: ...ents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 7 Reconnect the cables 8 Restart the computer TECHNICAL NOTE You must have at least one memory module installed for the computer to work Checking total memory When you add or remove a memory module you can chec...

Page 57: ... includes recovery utilities to allow you to recover your internal storage drive if necessary The following internal storage drive recovery options are available Recovery option Description Creating recovery media This option allows you to create the recovery media you will use to restore your computer See Creating recovery media on page 58 Restoring from recovery media This option allows you to r...

Page 58: ... from recovery media on page 61 During the recovery process your computer must be connected to an external power source via the AC adaptor When you restore your system only the operating system files and drivers originally shipped with the computer are restored Any files that you created are not restored during this process Be sure to separately save the files you have created to external media us...

Page 59: ...certain minimum capacity to your computer The amount of space required for storing the recovery files varies by computer model Follow the procedure below to determine how much space you will need for storing your system s recovery files To create recovery media 1 From the Start screen begin typing Recovery Media Creator and click or touch your selection If you are in the Desktop move your pointer ...

Page 60: ...B flash drive of the required minimum capacity as specified in the TOSHIBA Recovery Media Creator utility to your computer All information stored on your DVDs or USB flash drive s will be erased during the process of creating the recovery media Be sure to save the information stored on your external media to another storage device before executing this procedure or use blank media 5 Click or touch...

Page 61: ...8 When you restore your system only the operating system files and drivers originally shipped with the computer are restored Any files that you created are not restored during this process Be sure to separately save the files you have created to external media using Windows or another backup program For more information see Backing up your work on page 85 To recover your internal storage drive fro...

Page 62: ... deleted Toshiba does not guarantee that your data will not be deleted during the Refresh process Please make a back up of your data to external media before executing this process For more information see Backing up your work on page 85 During the recovery process your computer must be connected to an external power source via the AC adaptor You can recover the factory default software refresh yo...

Page 63: ...touch Update and recovery 5 Click or touch Recovery 6 Select Refresh your PC without affecting your files and click or touch Get Started The Refresh your PC screen appears Sample Image Refresh your PC screen Toshiba does not guarantee successful data back up Be sure to save your work to external media before executing the recovery see Backing up your work on page 85 ...

Page 64: ...ppears When the process is complete your system will reboot your Windows operating system Reset your PC The recovery process deletes information stored on the internal storage drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 85 During the recovery process your computer be must connected to an external power source via the AC adaptor 1...

Page 65: ...The PC settings window appears Sample Image PC settings screen 4 Click or touch Update and recovery 5 Click or touch Recovery 6 Select Remove everything and reinstall Windows and click or touch Get Started The Reset your PC screen appears Sample Image Reset your PC screen 7 Click or touch the Next button The Do you want to fully clean your drive screen appears ...

Page 66: ... Just remove my files Fully clean the drive The Ready to reset your PC screen appears Sample Image Ready to reset your PC screen 9 Click or touch the Reset button The Resetting your PC window appears When the process is complete your system will reboot your Windows operating system Selecting the Fully clean the drive option may take several hours NOTE ...

Page 67: ...nd click or touch your selection If you are in the Desktop move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm and in the Search field type TOSHIBA Application Installer In the list that appears click or touch your selection Sample Image Installing drivers and applications 2 Click or touch Next 3 C...

Page 68: ... left button on a mouse When a step instructs you to click or choose an item move the cursor to the item then press and release the primary button To double click press the primary button twice in rapid succession AccuPoint II Secondary button Performs the same function as the right button on a mouse For more information see Disabling or enabling the touch pad on page 175 The touch pad ON OFF butt...

Page 69: ...em on the screen Scroll through a document or information Zoom in for a close up view Zoom out to see more information at once Sample Illustration The touch pad and associated control buttons Refer to the table below for specific instructions on performing each operation The pointer is the icon usually an arrow that moves on the screen when you slide your finger across the touch pad or move a mous...

Page 70: ... OR Press and release the primary left hand control button Sample Illustration Tap once to select Open or activate an item 1 Move the pointer to the item you want to open activate 2 Do one of the following Tap the touch pad twice in rapid succession OR Press and release the primary control button twice in rapid succession Sample Illustration Tap twice to open Right click an item 1 Move the pointer...

Page 71: ...ide two fingers along the bottom edge of the touch pad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Horizontal scrolling active area Zoom in out To zoom in Place two fingers close together on the touch pad and then slide them apart To zoom out Place two fingers slightly apart on the touch pad and then slide them together Sample Illustration Zooming in ...

Page 72: ...ond to touch or button presses while you type See Disabling or enabling the touch pad on page 72 Adjust the sensitivity of the touch pad so that it is less responsive to accidental light taps and lighter finger pressure Touch pad setting options vary by computer model The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel For more information please ...

Page 73: ...r port please refer to your Quick Start document An HDMI compatible television or external display device via the HDMI Out port An external monitor or projector via the RGB monitor port Sample Illustration Video ports on left side of computer Selecting video cables To connect a device to the HDMI Out port you must purchase an HDMI cable Connecting an HDMI compatible television or display device To...

Page 74: ... cable to a live electrical outlet 4 Turn on the external device Your computer will automatically detect the external display device You can change the display settings by pressing the P keys or by configuring the display properties settings Directing the display output when you turn on the computer Once you have connected an external display device you can choose to use the internal display only ...

Page 75: ...options window The P keys navigate through the options without activating a selection Press ENTER to activate a selection You may also use the Fn F5 key and then press ENTER to activate a selection Adjusting the quality of the external display To obtain the best picture quality from your television or other video display device you may need to adjust the video settings See the video device documen...

Page 76: ...t for details You may also wish to customize your power usage settings For more information see Power Plans on page 98 There are additional custom settings you can choose See Utilities on page 120 Caring for your computer This section gives tips on cleaning and moving your computer For information about taking care of your computer s battery see Taking care of your battery on page 103 Please handl...

Page 77: ...your computer even across the room make sure all drive activity has ended the internal storage drive indicator light stops glowing and all external peripheral cables are disconnected Do not pick up the computer by its display panel or by the back Doing so could damage the system ...

Page 78: ...l storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 84 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset...

Page 79: ...files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both T...

Page 80: ...fic functions on the computer For example Fn F9 turns the touch pad ON OFF For more information see TOSHIBA Function Keys on page 172 Special Windows keys Sample Illustration Special Windows keys Your computer s keyboard has one key and one button that have special functions in Windows Windows key Toggles between the Desktop screen and the last app opened on the Start screen For more information r...

Page 81: ...rlay keys To turn the numeric overlay on press Fn and F11 simultaneously The numeric overlay light glows when the numeric overlay is on To disable the numeric overlay hold down the Fn key and press F11 again The numeric overlay light goes out Using the overlay for cursor control The keys with the gray arrows and symbols on their left front are the cursor control overlay keys To turn the cursor con...

Page 82: ...ou can also change the screen s orientation The screen is made of glass so avoid contact with sharp rough or abrasive objects or substances as screen may break or scratch if not handled properly If you see a crack in the glass discontinue use of the device to avoid injury Touch Touch to activate items displayed on the screen such as app and setting icons or on screen buttons Touch to type using th...

Page 83: ...u to change your pointing device or mouse settings To access Mouse properties 1 Move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm click or touch Settings and in the Search field type Mouse In the list that appears click or touch your selection The Mouse screen appears 2 Adjust the settings as des...

Page 84: ...arch field Below is an example using the Search field to start an app 1 Move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm Sample Image Searching for apps 2 Start typing the app s name in the Search field As you type all matching files and apps are displayed 3 Click or touch the app you wish to op...

Page 85: ...ical storage is a popular medium for software music and video Digital versatile discs DVDs provide a significant increase in data storage and support features that were not available on previous video platforms These features include wide screen movies multiple language tracks digital surround sound multiple camera angles and interactive menus TECHNICAL NOTE Your optical disc drive is set to play ...

Page 86: ...he eject button or turn off the computer while the drive in use indicator light is glowing Doing so could damage the disc or the drive When the disc tray is open be careful not to touch the lens or the area around it Doing so could cause the drive to malfunction Manual eject hole Use if you need to release the disc tray when the power is off Use a straightened paper clip or other narrow object to ...

Page 87: ...iscs you could lose data 6 Push the disc tray in by pressing gently on the center of the tray until it clicks into place If you insert the disc incorrectly it may jam the drive If this happens contact Toshiba support for assistance Playing optical media If you insert an optical disc into the optical disc drive and the Auto Run feature does not automatically start your disc try launching the optica...

Page 88: ...or optical media recorders Additionally certain optical media recorded on your optical disc drive may not play back or operate properly on other computers or optical media players These problems are not due to any defect in your Toshiba computer or optical disc drive Please refer to your computer s product specification for listing of specific format compatibilities Copy protection technology may ...

Page 89: ...ay slides partially out of the drive Never use a pencil to press the manual eject button Pencil lead can break off inside the computer and damage it 2 Pull the tray out until it is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide i...

Page 90: ...a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the computer on battery power The computer contains a Lithium Ion Li Ion battery that provides ...

Page 91: ...will need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the computer on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the battery periodically Plea...

Page 92: ... in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging batteries The battery needs to be charged before you can use it to power the computer Always use the AC adaptor specified by Toshiba You can order a...

Page 93: ...ely discharged Leave the power connected and the battery should begin charging after a few minutes HINT Once the battery is fully charged we recommend that you periodically operate your computer on battery power until the battery discharges completely Please make a complete back up of your data to external media before discharging the battery For more information see Backing up your work on page 8...

Page 94: ...e clock The computer can be used while the RTC battery is being charged although the charging status of the RTC battery cannot be monitored Monitoring battery power The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully charged Battery life and...

Page 95: ...y power The computer needs this time to check the battery s remaining capacity and perform its calculations Move the pointer over the power icon in the notification area see Finding your way around the desktop on page 108 for more information on the notification area A pop up message displays the remaining battery power as a percentage With repeated discharges and recharges the battery s capacity ...

Page 96: ...ot manage to do any of these things before the main battery completely runs out of power the computer automatically enters Hibernation mode and turns itself off Hibernation mode keeps track of where you were so that when you turn on the power again you can continue where you left off Setting battery notifications You can set two notifications Each notification can be set to alert you when a specif...

Page 97: ...How long a fully charged battery pack lasts when you are using the computer depends on a number of factors such as How the computer is configured How much you use the internal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your...

Page 98: ...t individual power saving options to suit your own needs The following sections describe how to choose a Power Plan and discuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 While on the desktop click or touch the Battery icon in the notification area 2 Click or touch More power options The Windows Power Opt...

Page 99: ...t need to be edited The eco plan is the best used for maximum battery time The Balanced plan is a compromise between battery time and performance Using the eco power plan This computer is equipped with the eco power plan Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance For example when this power plan is enabled the br...

Page 100: ...shock vibration or pressure The battery pack s internal protective device could fail causing it to overheat or ignite resulting in caustic liquid leakage or explosion or fire possibly resulting in death or serious injury TECHNICAL NOTE To avoid losing any data save your files and then either completely shut down your computer or put it into Hibernation mode before changing the battery Removing the...

Page 101: ... of the computer Sample Illustration Removing the battery If the battery is leaking or its case is cracked put on protective gloves to handle it and discard it immediately Always dispose of used battery packs in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric sh...

Page 102: ...t install it with reverse polarity If the battery does not slide into the slot easily move the battery release lock to the unlocked position and try again Do not force the battery into position Sample Illustration Inserting the battery 3 Slide the battery release lock to the locked position Sample Illustration Locking the battery release lock 4 Turn the computer right side up 5 Reconnect any cable...

Page 103: ...xplode Do not turn on the computer s power again until an authorized Toshiba service provider has checked it for safety Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter To fully discharge your ...

Page 104: ... serious injury Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User s Manual Other battery packs have different voltage and terminal polarities Use of non conforming battery packs could generate smoke or cause fire or rupture possibly resulting in serious injury After repeated use the batteries will finally lose their ability to hold a charge an...

Page 105: ...ers a choice of carrying cases for the computer They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories toshiba com TECHNICAL NOTE When traveling by air you may be required to pass your computer through airport security equipment The X ray equipment will not harm ...

Page 106: ...t corner of the screen or swipe in from the right edge a list of Windows charms will slide out from the right These Windows charms perform various commands including basics tasks like turning off the power and advanced PC settings You can go to the Start screen by clicking or touching the Start charm see Charms on page 107 You can also use the Windows key on your keyboard or on the LCD screen to g...

Page 107: ...ping in from the right edge your screen you will find a list of charms Search Share Start Devices and Settings Search This charm allows you to search for most anything you need to locate on your computer It can help you find apps documents photos and your favorite music Share This charm allows you to share music and photos with your favorite social Web sites Start This charm allows you to view all...

Page 108: ... documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system Finding your way around the desktop Your computer s desktop includes several standard features icons taskb...

Page 109: ...o either permanently delete the file s or cancel the deletion If you delete a file of any size from an external media or flash media it does not go into the Recycle Bin The file is permanently deleted Permanently deleted files cannot be recovered from the Recycle Bin For more information on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the fil...

Page 110: ...ivery of personalized content such as an instant message from a friend Tile notifications Used by applications that are not currently running with an at a glance characteristic giving you a quick preview of the subject line of your latest email or the current weather conditions Badge notifications A specialized type of tile notification shown on the Start screen tile using glyphs to indicate the n...

Page 111: ...less LAN access points may be limited Follow the steps below to set up your Wireless connection 1 Move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Settings charm 2 Click or touch the Wi Fi icon The Networks screen appears 3 Select your network 4 Click or touch Connect 5 Enter the network security key if appl...

Page 112: ...s using the built in speakers headphones or external speakers Recording sounds You may record sounds using the computer s internal microphones available on certain models or by connecting an optional external microphone Using a microphone 1 If you want to use an external microphone connect it to the computer 2 From the Start screen begin typing Sound Recorder and click or touch your selection If y...

Page 113: ...e volume down Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your hearing TECHNICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the computer To play back sound files through external speakers or headphones 1 Locate the headphone jack on the com...

Page 114: ... To access the Web Camera on the Start screen click or touch the Camera tile The Web Camera indicator light glows when the Web Camera is active When the Web camera is not active the indicator light is off Using the Smart Card Reader Available on certain models To locate your Smart Card slot please refer to your Quick Start document Your computer may include a Smart Card Reader This allows you to u...

Page 115: ...r Quick Start document Before you insert an ExpressCard refer to the documentation that comes with the card to see if you need to do anything before you insert it To insert an ExpressCard 1 Locate the ExpressCard slot on the side of the computer You may first need to remove the card slot protector before you can insert a card 2 Insert the ExpressCard Sample Illustration Inserting an ExpressCard 3 ...

Page 116: ...ll tell you to try again later If the card can be removed now the system displays Safe to Remove Hardware 4 Gently press the card inward to release it The ExpressCard ejects slightly from the slot 5 Grasp the edges of the ExpressCard and slide it out of the slot Sample Illustration Removing an ExpressCard Using the Memory card reader The Memory card reader supports the use of Secure Digital SD SDH...

Page 117: ...etal areas are face down 2 Push the media into the adapter until it stops Sample Illustration Inserting memory media When inserting memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data Always remove memory media when not in use Removing memory media 1 If you are not currently on the Desktop choose the Desktop tile on the Start ...

Page 118: ...p 4 otherwise skip to step 5 4 Gently press the card inward to release it The card pops out slightly 5 Grasp the card and pull it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media might still be in progress and your data could be destroyed Wait for the indicator...

Page 119: ...tor on your desk When you return to your desk you can then quickly connect your computer to the Port Replicator and have immediate access to all of your network resources and external devices This eliminates the time consuming process of connecting each external device individually and saves wear and tear on the ports and cables To achieve a proper connection between your computer and the Port Rep...

Page 120: ...ions or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system eco Utility Supervisor password User password System Settings Sleep Utilities Function Key Recovery Media Creator Service Station TOSHIBA Application Installer Fingerprint...

Page 121: ... the eco Utility 1 From the Start screen begin typing eco Utility 2 Click or touch eco Utility The eco Utility window appears Sample Image eco Utility window 3 To activate the eco power plan select eco Mode on the left side 4 Click or touch the eco Mode button 5 Click or touch Close For more information on the eco power plan and utility click or touch the Help button at the bottom of the window ...

Page 122: ...omputer When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Settin...

Page 123: ...hen enter it again to verify 6 Click or touch Set Under User Policy this option may or may not ask for password verification 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can pr...

Page 124: ...ity will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stored passwords 8 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to...

Page 125: ...Click or touch Set 5 Enter your password and then enter it again to verify 6 Click or touch Set 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previo...

Page 126: ...een begin typing Password Utility 2 Click or touch Password Utility A pop up screen appears asking for a password 3 Enter your password and then click or touch Verify 4 Click or touch Delete An authority verification pop up screen appears 5 Click or touch Delete 6 Enter the password and then click or touch Verify 7 Click or touch OK to exit ...

Page 127: ...owing tabs General Allows you to view the current BIOS version or change certain settings back to their default values Sleep Utilities Allows you to enable or disable Sleep and Charge Sleep and Charge Allows you to charge USB compatible external devices Display Allows you to change various default settings for the built in display When the computer restarts it remembers the last configuration If d...

Page 128: ...mulation and internal USB 3 0 controller Internal USB 3 0 Controller Allows you to save power If disabled the USB 3 0 ports will function like the USB 2 0 ports System ON CDP Charge Mode Allows you to enable CDP Charging Downstream Port to use rapid USB charge while the computer is powered on SATA Allows you to set conditions for SATA LAN Allows you to set networking functions Advanced Options All...

Page 129: ...o the USB port even when the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible external devices such as mobile pho...

Page 130: ...er than charging the devices with their own chargers If an external device is connected to the compatible port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge function External devices connected ...

Page 131: ...er is running on battery power you can specify that charging stops when battery power drops below a certain level Use the slider at the bottom of the utility window beneath the Disable features when the battery level reaches 10 heading to specify when charging should stop For example if you set the slider to 10 charging will stop when 10 or less of the battery power remains Power supply mode setti...

Page 132: ...en With certain external devices the USB Sleep and Charge function may not work no matter which charging mode you select In those cases disable USB Sleep and Charge in the utility and turn the computer on to charge the device or use a different charging device NOTE ...

Page 133: ... combination with Fn Some functions show the toast notification at the edge of the screen These settings turn notifications ON OFF 1 To access Function Key from the Start screen begin typing Function Key 2 Click or touch Function Key The Function Key screen appears Sample Image Function Key 3 Slide the ON OFF switch to enable disable the each notification 4 Click or touch Close NOTE ...

Page 134: ... information on using the utility to create recovery media see Creating recovery media on page 58 Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software firmware documentation or other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install th...

Page 135: ...th your computer To reinstall drivers and applications 1 To access TOSHIBA Application Installer from the Start screen begin typing Application Installer 2 Click or touch TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install 4 Click or touch Install then follow the on ...

Page 136: ...ght arise out of the use of the fingerprint software or utility Using the Fingerprint Authentication Utility To access the Fingerprint Authentication Utility from the Start screen begin typing Fingerprint Utility then click or touch the Fingerprint Utility For information on enrolling fingerprints and using the utility please refer to your online Help file It is recommended that you complete the F...

Page 137: ...fingerprint reader Failure to follow these guidelines and or procedures might result in damage to the reader or cause reader failure finger recognition problems or lower finger recognition success rate Do not scratch or poke the reader with your nails or any hard or sharp objects Do not press the reader with too much pressure Do not touch the reader with a wet finger or any wet objects Keep reader...

Page 138: ...ecognition success rate Enroll two or more fingers Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions such as injured rough extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition s...

Page 139: ... message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration The recognition success rate may differ from user to user TOSHIBA does not guarantee that this fingerprint recognition technology will be error free TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all...

Page 140: ...s the problems you are most likely to encounter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding The operating system allows for the use of both applications Apps used with the Windows Modern UI and programs used in the traditional Windows desktop environme...

Page 141: ...t End Task Closing all programs should allow you to continue working If it does not power off your computer and then restart it Problems when you turn on the computer These problems may occur when you turn on the power The computer will not start Make sure you attached the AC adaptor and power cord cable properly Press and hold the power button for at least 10 seconds If you are using the AC adapt...

Page 142: ...s recommended that you do not leave the computer in Sleep mode for long periods of time To charge the battery leave the computer plugged into a live wall outlet for several hours For more information see Charging the main battery on page 92 The AC power light is blinking If the AC power light is blinking try the following steps 1 Connect the AC adaptor to a different power outlet preferably in a d...

Page 143: ... the battery light is blinking when the computer is on this indicates a power mismatch Do the following 1 Check the OUTPUT specifications on the AC adaptor for example DC 19V 3 95A 2 Check the INPUT specifications on the bottom of the computer The output specifications of the AC adaptor must match the input specifications of the computer 3 If the specifications do not match locate and use the AC a...

Page 144: ...u will launch To enter the Advanced Startup options manually 1 From the Start or Desktop screen move your pointer to the upper right corner of the screen or swipe in from the right edge 2 When the Windows charms appear click or touch the Settings charm 3 Click or touch Change PC Settings 4 Click or touch Update and recovery 5 Click or touch the Recovery 6 Click or touch Restart Now under Advanced ...

Page 145: ...are is installed Manually by the user System Image Recovery Windows will Recover the Operating system using a specific image provided by the user Startup Repair This feature automates the repair process The Operating System will automatically look for problems and repair them if possible Command Prompt The command prompt is a very powerful tool for advanced users Startup Settings In previous Opera...

Page 146: ...d by the Anti malware driver Disable automatic restart on system failure Prevents Windows from automatically restarting if an error causes it to fail Choose this option only if Windows is stuck in a loop where it fails attempts to restart and fails again repeatedly Internet problems My Internet connection is very slow Many factors contribute to the speed with which you can surf the Internet They i...

Page 147: ... begin typing the search feature automatically begins Desktop Press the F1 key When the Windows Help and Support screen appears do one or both of the following In the open search field type the topic you need help with and follow the on screen instructions Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba suppor...

Page 148: ... They may include The General tab which provides basic information about the device The Resources tab which lists resources assigned to the device This tab does not appear if the device is not using resources The Driver tab which displays the drivers being used by the device This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a probl...

Page 149: ...f 5 Check for the error again 6 If the error recurs remove the memory module entirely and check for the error again If removing the memory module eliminates the error the memory module may be faulty If the error recurs without the memory module installed the error is not caused by the memory module TECHNICAL NOTE You must have at least one memory module installed for the computer to work For this ...

Page 150: ... correctly but the battery will not charge The battery does not charge while the computer is consuming full power Try turning off the computer The battery may not be inserted correctly in the computer Turn off the computer remove the battery if applicable clean the contacts with a soft dry cloth if necessary and replace the battery See Removing the battery from the computer on page 100 The battery...

Page 151: ...Toshiba Web site at accessories toshiba com Refer to this site often to stay current on the most recent software and hardware options for your computer and for other product information For more information on maintaining battery power see Changing the main battery on page 100 Keyboard problems You have connected an external keyboard and the operating system displays one or more keyboard error mes...

Page 152: ...e the visuals and sounds on your computer in the Themes panel You can also change the setting for individual components separately by selecting an item from just below the Themes panel Desktop Background Color Sounds and Screen Saver For more information see the Windows online Help A message displays saying that there is a problem with your display settings and that the adapter type is incorrect o...

Page 153: ...r display are an intrinsic characteristic of the TFT manufacturing technology Over a period of time and depending on the usage of the computer the brightness of the screen will deteriorate This is also an intrinsic characteristic of the screen technology When the computer is operated on battery power the screen will dim and you may not be able to increase the brightness of the screen while on batt...

Page 154: ... need to scan the drive for errors you can scan by clicking or touching Scan drive Error checking tests and repairs the storage drive Your hard disk seems very slow If you have been using your computer for a long time your files may have become fragmented Run Disk Defragmenter To do this 1 Move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows ch...

Page 155: ...rnal drive make sure the two USB cables or the AC adaptor cable are properly connected to the computer and refer to the documentation that came with your drive Make sure the tray that holds the optical disc is closed properly Press gently until it clicks into place Open the tray and remove the disc Make sure the tray is clean Any dirt or foreign object can interfere with the laser beam Examine the...

Page 156: ...the problem is with an optical data disc refer to the software s documentation and check that the hardware configuration meets the program s needs The disc will not come out of the drive when you click the eject button on the screen Press the button on the optical disc drive itself For additional information see You press the disc eject button but the drive tray does not slide out on page 155 Soun...

Page 157: ...t Make sure the card is inserted properly into the slot Make sure all cables are securely connected Occasionally a defective ExpressCard slips through quality control If another computer with a ExpressCard slot is available try the card in that machine If the card malfunctions again it may be defective Resolving ExpressCard problems Here are some common problems and their solutions The slot appear...

Page 158: ...t and select Uninstall from the menu and then proceed to step 6 If no resource conflict is indicated contact the card manufacturer for additional troubleshooting assistance 7 Click or touch OK to confirm the uninstall 8 In the Device Manager window click or touch the Action menu and select Scan for Hardware changes 9 Restart the computer normally 10 If the issue is not resolved contact the card ma...

Page 159: ...card to make sure it is properly connected If the card is attached to an external device check that the connection is secure Refer to the card s documentation that should contain a troubleshooting section Printer problems This section lists some of the most common printer problems The printer will not print Check that the printer is connected to a working power outlet turned on and ready on line C...

Page 160: ...formation Wireless networking problems This section provides general troubleshooting tips for networking problems specifically wireless Wi Fi networking The terms and concepts used assume a basic understanding of networks and may be for more advanced users If you need assistance or if you are not familiar with the terminology please see Windows Help and Support or contact your computer technician ...

Page 161: ...these will be very helpful if you should confer with a support technician at a later time To enable or disable wireless communication use the Fn F8 key For more information see TOSHIBA Function Keys on page 172 Use IPCONFIG to verify that the computer has a useful IP address one other than the private address of 169 254 xxx xxx assigned by Windows 1 From the Start screen type Cmd 2 Click Command P...

Page 162: ...ype Computer Click or touch Computer from the list that appears The optical disc drive should appear in the list 6 See Checking device properties on page 148 for instructions on using Device Manager to view the optical disc drive properties 7 Check the Toshiba Web site for new information on optical disc drives and their operation A blank screen appears while watching a DVD ROM movie or title Chan...

Page 163: ...Computing tips on page 78 for instructions On a regular basis back up the information stored on your internal storage drive Use Windows to back up files or the entire computer to an optical disc or external hard disk Here are some ways you can do this Use the Windows operating system to back up files or your entire computer to an optical disc or external hard disk Copy files to a rewritable extern...

Page 164: ...atures to protect yourself from much more difficult and time consuming restoration procedures and to safeguard your valuable data from loss Saving system configuration with restore points The System Restore feature of the Windows operating system quickly creates restore points snapshots of your Windows operating system configuration and saves them for later recall If you experience problems after ...

Page 165: ...splays a message that the restore point was successfully created 9 Click or touch Close Then at a later time you can re establish your Windows configuration using the saved restore point To do this 1 From the Start screen type Control Click or touch Control Panel from the list that appears 2 Click or touch System and Security and then System 3 In the left pane click or touch System Protection The ...

Page 166: ...le component of your computer system may be a recent backup of your data Fortunately the Windows operating system offers a convenient way to back up your computer or just your important files to optical disc drives or hard drives An external hard drive is recommended in case the internal storage drive fails No additional software is required Most of the optical disc drives built into recent Toshib...

Page 167: ...then be able to easily restore the Windows operating system to the state it was in prior to the installation undoing any changes that the installation process introduced Back up your critical data see Backing up your data or your entire computer with the Windows operating system on page 166 Have your back up DVD s on hand in case you need any files from them Do not guess follow directions carefull...

Page 168: ... hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has changed USB Sleep and Charge is not working USB Sleep and Charge may be disabled Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary Make sure that the device you want to charge is connected t...

Page 169: ...p and Charge function In that case use a USB port that does not have the USB Sleep and Charge function compatible icon if you have a non Sleep and Charge USB port available or disable the USB Sleep and Charge function For more information see Sleep Utilities on page 129 If you need further assistance If you have followed the recommendations in this chapter and are still having problems you may nee...

Page 170: ...Canada www toshiba Europe com Europe www toshiba co jp index htm Japan latin toshiba com Mexico and all of Latin America acclaim toshiba com Toshiba USA Self Service support web site laptopforums toshiba com Community discussion forums for Toshiba laptop users Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Stree...

Page 171: ...to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Sys...

Page 172: ...ovide a quick way to modify selected system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Lock Instant security Power Plan Sleep Hibernation Output Display switch Brightness control Wireless Touch pad Mute ...

Page 173: ...rently selectable power plans and cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window see Power Plans on page 98 This TOSHIBA function key also allows you to enable notifications for power plans The notifications are disabled by default Fn This TOSHIBA Function key places the computer into Slee...

Page 174: ...hlights the available options Click touch or press ENTER to activate the selected option PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system are functional depending on the attached external display s NOTE ...

Page 175: ...bles disables the Wi Fi antenna in your computer Allow about 5 seconds to switch between modes The wireless modes are Disables the wireless antenna Airplane mode is ON Enables the wireless antenna Airplane mode is OFF Fn This TOSHIBA Function key enables disables the touch pad To enable disable the touch pad press Fn F9 For more information on using the touch pad see Using the touch pad on page 69...

Page 176: ...ing the scroll lock Volume Mute Fn This TOSHIBA Function key enables disables the cursor control overlay Fn This TOSHIBA Function key enables disables the numeric overlay Fn This TOSHIBA Function key enables disables the scroll lock Fn This TOSHIBA Function key enables disables volume mute When volume mute is enabled no sound will come from the speakers or headphones ...

Page 177: ...oom in Fn This TOSHIBA Function key decreases the speaker volume Fn This TOSHIBA Function key increases the speaker volume Fn This TOSHIBA Function key takes a snapshot of your display screen Fn This TOSHIBA Function key enables disables the keyboard backlight Fn Space bar This TOSHIBA Function key switches screen resolution Cycle through the screen resolutions and then select the desired resoluti...

Page 178: ... with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 179: ...AC Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Page 180: ...inition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second MIDI Musical Instrument Digital Interface PC Personal Computer...

Page 181: ...h and high quality color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connect...

Page 182: ...nformation is passed between two devices This is the basic unit of measure used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot prior...

Page 183: ...aph break in a word processing program A character occupies one byte of computer storage Charm charms Start screen icons that slide out from the right side of the screen and direct you to various Windows functions chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To pres...

Page 184: ... 7 and earlier releases of the Windows operating system default The setting selected by a program when the user does not specify an alternative setting device A component attached to the computer Devices may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a co...

Page 185: ... primary button rapidly twice without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless otherwise stated download 1 In communications to receive a file from another computer through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag...

Page 186: ...ge drive that keeps track of the location of stored files file name A set of characters that uniquely identifies a file within a particular folder It consists of two parts the actual name and the file name extension See also file extension file extension The three characters following the period pronounced dot at the end of a file name The extension indicates the type of file Examples are exe for ...

Page 187: ...a The primary or only hard disk in a computer is usually fixed but some computers have secondary hard disks that are removable hardware The physical components of a computer system Compare software HDMI High Definition Multimedia Interface An interface used to transmit high quality audio and video signal via a single cable in digital format providing better picture quality than analog signal HDMI ...

Page 188: ...ing speed It is slower than L1 cache and faster than main memory See also cache CPU cache L1 cache LAN Local Area Network A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network LED Light Emitting Diode A solid state lamp SSL that uses light emitting diodes LEDs as the so...

Page 189: ... ROM microprocessor See Central Processing Unit CPU MIDI Musical Instrument Digital Interface A standard for connecting musical instruments synthesizers and computers The MIDI standard provides a way of translating music into a form computers can use and vice versa motherboard The computer s main circuit board that contains the processor memory and other primary components MS DOS prompt See system...

Page 190: ... reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P palette See color palette password A unique string of characters entered by a user to verify his or her identity to the computer or the network PC Card A credit card sized expansion card designed to increase the capabilities of computers PC Cards provide functions such as modem fa...

Page 191: ...lication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare ...

Page 192: ...herwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See program Compare hardware solid state drive A data storage device...

Page 193: ...ial Bus USB USB Flash drive A small portable flash memory card that plugs into a computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or ...

Page 194: ...83 App starting from Start screen 84 apps starting from Start screen 84 audio features 112 B backing up files 79 85 Backlit keyboard 82 battery battery life 91 Call2Recycle 104 care 103 changing 100 charge indicator light 42 charge time 92 charger 92 charging 42 92 charging the real time clock RTC 93 conserving power 97 determine remaining power 95 disposal 104 indicator light 95 installation 102 ...

Page 195: ...ng habits troubleshooting 163 computing tips 78 connecting AC adaptor 40 AC adaptor cord to DC IN 41 computer to a network 112 external device 72 HDMI compatible TV or display device 73 monitor 74 power cord cable 42 power source 41 cooling fan adequate ventilation 39 customize computer settings 76 D data entire system backup troubleshooting 166 desktop creating new icon 109 exploring the 108 icon...

Page 196: ...entication 136 Fingerprint Authentication Utility using 136 Function Key 133 Function Keys disabling or enabling wireless devices 175 Function keys disabling touch pad 175 Disabling enabling cursor control overlay 176 Disabling enabling numeric overlay 176 Disabling enabling scroll lock 176 display brightness 175 Hibernation mode 173 keyboard Function keys 177 Lock Instant security 173 Output Disp...

Page 197: ...emoving 54 55 microphone using 112 monitor connecting 74 monitor problems troubleshooting 152 monitoring battery power 94 mouse properties 83 moving the computer 77 N network accessing 112 connecting your computer 112 networking wireless 111 notification area 110 notifications 110 O online resources Toshiba 89 optical disc Auto Run feature 87 handling 87 inserting 87 playing optical media 87 posit...

Page 198: ...59 problem solving contacting Toshiba 170 Startup options 144 projector connecting 74 R real time clock RTC battery 92 recording sounds 112 recovery creating recovery media 58 installing drivers and applications 67 internal storage drive 57 refresh your PC 62 reset your PC 64 restoring from recovery media 61 Recovery Media Creator 134 recycle bin icon 109 refresh your PC with user s data 62 regist...

Page 199: ...C power 40 drive in use indicator 86 LEDs 42 94 95 114 System Settings 127 T taking care of battery 103 taskbar 109 television adjusting display 75 Tiles Start screen 108 tips for computing 78 Toshiba online resources 89 registering computer Toshiba Web site 44 worldwide offices 170 Toshiba accessories memory 48 TOSHIBA Application Installer 135 Toshiba Dual Pointing Device 68 TOSHIBA Function Key...

Page 200: ... Internet connection 146 sound system 156 trouble running discs 156 trouble running programs 155 URL address not found 146 USB Sleep and Charge cannot use 168 USB Wakeup function does not work 169 Windows operating system not working 143 wireless networking 160 U USB Sleep and Charge cannot use 168 USB Wakeup function does not work 169 user password deleting 126 user password setting 124 using a m...

Page 201: ... Index Settings 107 Share 107 Start 107 Windows charms 107 Windows key 80 Windows operating system desktop 108 116 117 158 troubleshooting 143 Windows Store 110 wireless networking 111 troubleshooting 160 ...

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