Toshiba excite go User Manual Download

Page: 92 / 117

Chapter 6

If Something Goes
Wrong

Some problems you may encounter when using your tablet
are relatively easy to identify and solve.

This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.

If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.

Problems when you turn on the device

These problems may occur when you turn on the power.

The device will not start.

Make sure the USB cable is connected to the USB port of a
powered ON computer or an optional compatible USB/AC
adaptor.

Make sure you attached the optional compatible USB/AC
adaptor and power cord correctly.

If you are using the optional compatible USB/AC adaptor,
check that the wall outlet is working by plugging in another
device, such as a lamp.

Try turning the device ON.

Summary of Contents for excite go

Page 1: ...GMAD00401010 06 14 If you need assistance Toshiba s Support Web site tabletsupport toshiba com For more information see If Something Goes Wrong on page 92 in this guide User s Guide ...

Page 2: ...OR ANY OTHER DAMAGE RESULTING THEREFROM WHEN COPYING OR TRANSFERRING YOUR DATA PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPIED OR TRANSFERRED TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY Critical Applications The device you have purchased is not designed for any critical applications Critical applications means life support systems ...

Page 3: ...ons However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separa...

Page 4: ... n ac as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity Wi Fi certification as defined by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Bluetooth and Wireless LAN devices operate within the same radio frequency range and may interfere with one another If you use Bluetooth and Wireless LAN devices simul...

Page 5: ...ss LAN may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless LAN equipment on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless ...

Page 6: ...ed when full power is not needed for the wireless connection to increase system efficiency and to minimize interference on the network The lower the power output of the device the lower its SAR value As stated by the World Health Organization present scientific information indicates no special precautions are needed for the use of this device To further reduce any exposure limit your usage Turn Wi...

Page 7: ...tion de ce dispositif est soumis aux deux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu même s il est susceptible de compromettre son fonctionnement The term IC before the equipment certification number only signifies that the Industry Canada technical specifications were met Europe Restr...

Page 8: ...to 7 2400 MHz and 2454 MHz respectively may be used outdoors in France Please contact A R T http www art telecom fr for applicable procedures to follow Bande de fréquence restreinte seuls les canaux 1 7 2400 et 2454 MHz respectivement doivent être utilisés endroits extérieur en France Vous pouvez contacter l Autorité de Régulation des Télécommunications http www art telecom fr pour la procédure à ...

Page 9: ...ces Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact Toshiba product support on Web site http www toshiba europe com co...

Page 10: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Page 11: ...contravention of the U S Export Administration Regulations is prohibited Notice While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your device or to stay cu...

Page 12: ...a commitment to people and the future Toshiba promotes the efficient use of resources by working to achieve our zero waste to landfill goal at all our production sites In addition to our existing waste reduction and recycling policies Toshiba is strongly committed to reducing electronic waste In order to ensure efficient use of resources and appropriate treatment of hazardous substances in accorda...

Page 13: ... and specifications 19 Other documentation 19 Service options 20 Precautions 20 File management tips 21 Toshiba s online resources 21 Chapter 1 Getting Started 22 Features and components 22 Front 23 Back 23 Left side 24 Right side 24 Top 24 Bottom 25 Connecting to a power source 25 Battery Notice 26 Charging the battery 27 ...

Page 14: ...nager 33 Backing up data using your Google Account 33 Restoring your data using your Google Account 33 Navigation and features 34 Home screen 35 Touch screen navigation 36 Navigating the Home screen 37 System bar 37 Securing your tablet 40 Customizing your Home screens 43 Adding an item to a Home screen 43 Moving an item from the Home screen 43 Removing an item from a Home screen 43 Creating namin...

Page 15: ...unts settings 66 Backup reset settings 67 Storage settings 68 Language input settings 69 Accessibility settings 70 Date time settings 71 About tablet 72 Chapter 3 Working with Apps 75 Apps 75 Downloading from Google Play Store 75 Preinstalled Apps on your tablet 75 Uninstalling Apps on your tablet 76 Chapter 4 Exploring the Features on your Device 77 Using the onscreen keyboard 77 Type to enter te...

Page 16: ...stem updates 88 TOSHIBA File Manager Utility 88 Operation of files folders 90 Chapter 6 If Something Goes Wrong 92 Problems when you turn on the device 92 The operating system is not working 93 Internet problems 93 Power and the batteries 94 Display problems 94 Sound system problems 95 Wireless networking problems 95 If you need further assistance 96 Before you contact Toshiba 96 Contacting Toshib...

Page 17: ...ted For more detailed information about the features and specifications on your particular model please visit Toshiba s Web site at tabletsupport toshiba com While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without noti...

Page 18: ...ully understood before you attempt to use this device in order to avoid potential hazards that could cause bodily injury property damage or damage to the device The Safety Instructions contained in this Manual have been categorized according to the seriousness of the potential hazards through the use of the following signal words Indicates an imminently hazardous situation which if not avoided wil...

Page 19: ...ies Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the chassis unless you have selected all those features This information applies to all the features and icons described in this guide Below are examples of some of the many possible icons used on your device Sample Illustration System icons Other documentation Your device ...

Page 20: ...ce away from small children This device is not a toy and may be hazardous to small children for example small detachable parts may be a choking hazard Improper use of device could result in loud volume emitting from the device possibly causing hearing damage and improper use and handling of batteries could result in possible injury Never place a heavy object on the device and be careful not to dro...

Page 21: ...alled up when you need it As long as the internal storage remains healthy your data is relatively safe However on occasion hardware failures do happen If you experience a hardware failure your data could be lost As an extra step to help avoid data loss back up your data See Backing up your data on page 33 for more information Scan all new files for viruses This precaution is especially important f...

Page 22: ...ere to all safety information carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury property damage or damage the device Features and components For further details on each of the items listed in the following section be sure to follow the provided references to sections later in this d...

Page 23: ...ng Started Features and components Front Sample Illustration Front view Camera Allows you to take still photos or record videos see Using the camera on page 81 Back Sample Illustration Back view Display Camera ...

Page 24: ...ce on page 46 Top Sample Illustration Top view Headphone Microphone Line In jack Allows you to listen to or record sounds onto your device For more information see Using the external speaker or headphones on page 81 Volume control button Allows you to increase decrease the volume Internal microphone Allows you to record sounds using the computer s internal microphone or an optional external microp...

Page 25: ...s you use the USB cable included with your device and an optional compatible USB AC adaptor A compatible USB AC adaptor is available for purchase at toshiba com us Your device requires power to operate Use the provided USB power cable and separate optional compatible USB AC adaptor to connect the device to a live electrical outlet to charge the device s battery Always confirm that the power plug a...

Page 26: ...xpose you to lead a chemical known to the State of California to cause birth defects or other reproductive harm Wash hands after handling 2 Plug the USB power cable into the Micro USB port on the device To locate your Micro USB port please refer to your Quick Start document Do not force the plug into device 3 Connect the optional compatible USB AC adaptor to a live electrical outlet Never attempt ...

Page 27: ...e its ability to perform at maximum capacity and will need to be replaced This is normal for all batteries Charging the battery If the device is leaking or its case is cracked put on protective gloves to handle it Your device contains a rechargeable battery that may need to be charged prior to use To charge the battery you must attach the provided USB power cable to a USB port on your powered on c...

Page 28: ...battery The following sections offer tips on how to take care of your battery and prolong its life Safety precautions Device warning indicators Always immediately turn the power off and disconnect the power cable cord plug from the plug socket and stop using the battery pack if you observe any of the following conditions Offensive or unusual odor Excessive heat Discoloration Deformation cracks or ...

Page 29: ... need them turn off automatic syncing for Gmail Calendar Contact etc For more information see Accounts settings on page 66 If you know you will not be near a Wi Fi network for some time switch to Airplane mode For more information see Wireless and networks settings on page 58 To check the battery charge level 1 Touch the Settings icon The Settings menu appears 2 Touch the About tablet icon The Abo...

Page 30: ...ding CR coin cell batteries applicable to California U S A only Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate Using the device for the first time The device is now ready for you to turn it on and begin using it Turning on the power To turn on the device 1 Check to ensure that all slots are empty 2 Press and hold the Power button for several sec...

Page 31: ...e Power button to turn on the screen again Waking the tablet If the screen times out 1 Press the Power button The Lock screen appears unless you have previously disabled it Sample Image Lock screen 2 Touch and hold the Lock icon and drag it to the edge of the large circle surrounding it The last screen viewed appears Setting up Wi Fi and Bluetooth connections Wi Fi 1 Touch the Settings icon and th...

Page 32: ...ollect including location based information may be sent to third parties and merged with other customer information subject to their respective privacy policies Bluetooth 1 Touch the Settings icon and then the Bluetooth icon Switch to the ON position to enable it 2 Touch the name of the device to pair with and then touch Pair Registering your Toshiba device To register online you must be connected...

Page 33: ...f you need to replace your device your data can be restored to your new one Backing up data using TOSHIBA File Manager Using the TOSHIBA File Manager you can back up your data to a microSD Card For more information see TOSHIBA File Manager Utility on page 88 Backing up data using your Google Account You can also back up your settings as well as your data using your Google Account Your data is back...

Page 34: ...e Navigation and features Your device exemplifies the innovative blending of touch screen technology and intuitive application design making the most of your tablet device Sample Image Central Home screen Icons and buttons you may find on your display screen Icon Name Description Google search bar icon Touch to perform a search using the keyboard Google search bar Home screen Back Status icons Tim...

Page 35: ...er your device will return to the last home screen viewed each time you wake up your device from Sleep mode Touch the Home button to return to the central Home screen Google voice search icon Touch to perform a voice enabled search Battery status icon Located in the System bar Displays the status of the battery charge Time display Located in the System bar to the left of the Status icons Settings ...

Page 36: ...s buttons menu items onscreen keyboard and other items on the touchscreen You can also change the screen s orientation The screen is made of glass so avoid contact with sharp rough or abrasive objects or substances as screen may break or scratch if not handled properly If you see a crack in the glass discontinue use of the device to avoid injury Touch Touch to activate items displayed on the scree...

Page 37: ...g the Notifications menu on page 72 This allows you to lock the screen to the currently viewed screen orientation Navigating the Home screen When the setup process is complete the Home screen appears This is your starting point for all features used on your tablet You can add shortcuts for apps widgets and other features to all five of your Home screens You can also change your wallpaper to more c...

Page 38: ... Status icons Status icons are located on the far upper right of the screen Status icons display current system status information such as power usage and network connectivity status Sample Image Status icons Touch the Time display to view the Status Details panel For more information see Securing your tablet on page 40 Managing Notifications Notifications report the arrival of new messages calend...

Page 39: ...n The Notification summary panel opens Sample Image Notification summary panel screen 2 Touch a notification summary to view it or to respond to it Touch the notification s Close button to remove it from the Notifications list Touching a blank area of the screen closes the list without removing the notification Responding to notifications When the Notification summary panel is open you can respond...

Page 40: ...nability to access your device When you initially turn on or wake the tablet the Lock screen requires you to drag the Lock icon to unlock the screen see Waking the tablet on page 31 Alternatively you can secure the Lock screen by requiring a pattern or entry of a numeric PIN or password so only you can access your data You may also be required to secure the Lock screen by a policy set by an email ...

Page 41: ...rn you must draw to unlock the screen The first time you do this a short tutorial about creating an unlock pattern appears Then you are prompted to draw and redraw your own pattern If you touch PIN or Password you are prompted to set a numeric PIN or a password you must enter to unlock your screen The next time you turn on your tablet or wake up the screen you must draw your unlock pattern or ente...

Page 42: ...r computer is powered ON and plugged into a power source Schedule an hour or more for the encryption process 2 Touch the Settings icon Security icon and then Encrypt tablet Read the information on the Encrypt Tablet screen carefully If you change your mind touch the Back button to exit the encryption process 3 Touch the Encrypt tablet button 4 Enter your Lock screen PIN or password and touch Conti...

Page 43: ...left or right to find the item you want to add 3 Touch hold the item and then drag it to the location you wish to place it on the Home screen Moving an item from the Home screen To move an item to a new location on the current Home screen or to move it to another Home screen touch hold the icon and then drag and drop it to the new location Removing an item from a Home screen 1 Touch and hold the i...

Page 44: ... the second app on the Home screen or in the app list 3 Touch hold and drag the second app to the first app Sample Image Dragging an app to create a folder 4 Release the second app and its icon appears in the circle behind the icon of the first app Sample Image Unnamed folder The folder is now created with an automatic generic name such as Unnamed folder Name rename a created folder 1 Touch and ho...

Page 45: ...eens 2 Touch Gallery Live wallpapers or Wallpapers Gallery Opens a thumbnail page displaying the images you have taken with the tablet s camera Pictures can be cropped before setting them as a wallpaper Live wallpapers Opens a thumbnail page displaying the sample live wallpapers that came preinstalled on your tablet Touch a thumbnail image to preview it on the screen Photos Opens the Google photos...

Page 46: ...ge your mind and decide to continue working after all wait a few seconds before turning the device on again If you do not intend to use your device for a long period of time turn off the device disconnect the power plug from the plug socket and store your device in a dry dust free location Letting the screen time out or enter into Sleep mode allows the device to conserve power When turning on the ...

Page 47: ...tablet The operating system shuts down and the tablet turns off 4 Touch Cancel to abort the shut down process Using Sleep mode Your device will automatically time out after a couple minutes of non operation placing it into Sleep mode The screen dims and then darkens to conserve battery power For more information on waking the tablet from Sleep mode see Waking the tablet on page 31 To change the am...

Page 48: ...evice When starting up again the device returns to the screen last viewed If you place the device in Sleep mode and the battery discharges fully your unsaved data will be lost Be sure to backup your data first Managing your accounts Using the Accounts settings you can configure the ways in which your account interacts with the applications on your tablet and you can sync contacts email calendar ev...

Page 49: ...unt information 5 Configure the account settings For more information see Accounts settings on page 66 The account is added to the list in the Accounts settings Remove an account To remove an account and all the associated information including email contacts settings etc 1 Touch the Settings icon The Settings menu appears 2 Scroll down to the Accounts setting The Accounts menu appears displaying ...

Page 50: ...t screen appears Sample Image Removing an account 5 Touch Remove account from the dialog box to continue The Remove account confirmation screen appears Sample Image Removing an account confirmation 6 Touch Remove account to continue The account and the associated information is removed from the Accounts settings ...

Page 51: ...Files apps and items downloaded from a Web Browser Gmail etc are stored on your tablet s internal storage Use the Downloads app to view open or delete downloaded items To access downloads 1 Touch the Apps icon The Apps menu appears 2 Touch Downloads The Downloads menu appears 3 Touch an item to open it Items can be deleted from your tablet or sorted by name file size or date for easier viewing To ...

Page 52: ...ll data restoring the tablet to its out of box state Be sure to save your data to external media before executing the recovery see Backing up your data on page 33 Before restoring the device to the out of box state back up all data to external media You can use your Google account to back up all data and apps settings To perform this process 1 Touch the Settings icon The Settings menu appears 2 To...

Page 53: ... sharp rough or abrasive objects or substances as screen may break or scratch if not handled properly If you see a crack in the glass discontinue use of the device to avoid injury Cleaning the device Keep liquids including cleaning fluid out of the device s ports speaker and other openings Never spray cleaner directly onto the device Never use harsh or caustic chemical products to clean the device...

Page 54: ...for the various functions on your Toshiba tablet such as screen orientation or sound settings Apps and Settings menus This menu contains most of the tools you will need to customize and configure your tablet Accessing the Apps and Settings menus To access the Apps menu Touch the Apps icon ...

Page 55: ...the Settings menu Chrome Touch to open and view Google Chrome Web browser Gmail Touch to access your Gmail email account Maps Touch to open the Maps app see Maps on page 51 Play Store Touch to open Google Play Store to view and download available apps for your tablet Gallery Touch to view the photos videos you have recorded using the camera or images preinstalled on your tablet see Using the camer...

Page 56: ... Image Settings menu screen Calendar Touch to view your Calendar People Touch to view your Contacts Calculator Touch to open the Calculator application Downloads Touch to view the Downloads application see Managing downloads on page 51 Play Books Touch to view the books that have been downloaded to your tablet Icon Name Description ...

Page 57: ...or use energy saving settings see Display settings on page 61 Storage Monitor the used and available space on your tablet s internal storage and other storage media installed on your tablet see Storage settings on page 68 Battery Displays battery status see Battery Notice on page 26 Apps Touch to view and manage the installed applications see Apps settings on page 64 Accounts Add remove and manage...

Page 58: ...uage input Configure the various input methods available on your tablet see Language input settings on page 69 Backup reset Back up your settings and data to Google servers using your Google Account or perform a factory data reset see Backup reset settings on page 67 Date time Configure your preferences for the way in which dates are displayed see Date time settings on page 71 Accessibility Touch ...

Page 59: ...ar when an open Wi Fi network becomes available Keep Wi Fi on during Sleep Choose from the following selections to set conditions for automatically turning off the Wi Fi connection Always uses more battery power Only when plugged in Never Bluetooth Select to turn on Bluetooth so you can connect to Bluetooth devices such as an external keyboard For more information see Setting up Wi Fi and Bluetoot...

Page 60: ...con The Sound menu appears Sample Image Sound menu screen 3 Touch the item you wish to change in the Sound menu Below are some of the categories you can choose from Volumes Select to open a screen containing three sliders used to adjust media volume notification sounds and alarm sounds Default notification Select to open a screen containing a list of notification sounds Touch a notification sound ...

Page 61: ...een 3 Touch the item you wish to change in the Display menu Below are some of the categories you can choose from Brightness Displays the Brightness control bar screen To change the brightness level deselect the Automatic brightness option Then touch and slide the bar left or right to decrease or increase the screen brightness Wallpaper Select to change the wallpaper Sleep Displays a list of time i...

Page 62: ...ecurity settings Use the Security settings to configure our tablet to help secure your tablet and its data To change the Security settings 1 Touch the Settings icon The Settings menu appears 2 Touch the Security icon The Security menu appears 3 Touch the item you want to change in the Security menu Below are some of the categories you may choose from Screen lock Under Screen security touch this op...

Page 63: ...nistrators Under Device administration touch open a screen with a list of the applications you have authorized to be administrators for your tablet This is typically an email calendar or other enterprise application that you granted this authority to when you added an account hosted by an enterprise service that requires the ability to implement security policies on any devices that connect to it ...

Page 64: ...ail To change the Apps settings 1 Touch the Settings icon The Settings menu appears 2 Touch the Apps icon The Apps menu appears Sample Image Apps menu screen 3 Touch item you want to change in the Apps menu Below are some of the categories you can choose from Downloaded Displays a list of the applications and other software downloaded on your tablet Running Displays a list of applications processe...

Page 65: ...r own apps wallpaper etc To add a new User or Restricted profile 1 Touch the Settings icon The Settings menu appears 2 Touch the Users icon The Users menu appears Sample Image Users menu screen 3 Touch Add user or profile The Add dialog box appears Sample Image Add dialog box screen 4 Touch User or Restricted profile A new dialog box appears 5 Follow the on screen instructions After the new User o...

Page 66: ...ve and sync data on their own schedules or how applications synchronize user data automatically Gmail Calendar and other applications may have their own setting options For details refer to the application s documentation To change the Accounts settings 1 Touch the Settings icon The Settings menu appears 2 Scroll down to the Accounts setting to view the Accounts menu Sample Image Accounts menu scr...

Page 67: ...w Backup reset settings You can use the Backup reset settings to back up your settings and data to Google servers using your Google Account You can also perform a factory data reset to erase all data on your tablet For more information see Backing up your data on page 33 To change the Backup reset settings 1 Touch the Settings icon The Settings menu appears 2 Touch the Backup reset icon The Backup...

Page 68: ...o back up your settings and data Sign in to this account to restore your settings and data to a new tablet or other device Automatic restore Select this option to restore the associated settings and data when reinstalling an application Factory data reset Restores your device to it s out of box state see Factory data reset on page 52 The recovery process deletes all data restoring the tablet to it...

Page 69: ...text to speech engine for applications that support it To change the Language input settings 1 Touch the Settings icon The Settings menu appears 2 Touch the Language input icon The Language input menu appears Sample Image Language input menu screen 3 Touch the item you wish to change in the Language input menu Below are some of the categories you can choose from Language Select to open the Languag...

Page 70: ...ccessibility settings Use the Accessibility settings to configure any plug ins that are installed on the tablet To change the Accessibility settings 1 Touch the Settings icon The Settings menu appears 2 Touch the Accessibility icon The Accessibility menu appears 3 Touch the item you wish to change in the Accessibility menu Below are some of the categories you can choose from TalkBack Select to all...

Page 71: ...sh to change in the Date time menu Below are some of the categories you can choose from Automatic date time Clear the selection to set the date and time manually Set date If Automatic date time is cleared a screen opens to set the date manually Set time If Automatic date time is cleared a screen opens to set the time manually Select time zone Select to set the time zone manually Use 24 hour format...

Page 72: ...lity of operating system software updates Status Select to open a screen that displays information about your battery network connections etc System information Select to open a screen that displays information about the Manufacturer Product name Product version Serial number UUID and OEM strings for your tablet Legal information Select to open a screen that displays legal information about the sy...

Page 73: ... the screen in the System bar The Quick Settings menu displays Sample Image Quick Settings menu screen 2 Touch the icon that corresponds to the setting you wish to change and then select the setting you wish to change it to 3 Touch any open area of the display screen to close the Quick Settings menu The following are some of the icons you may find in the Quick Settings menu Icon Name Description A...

Page 74: ... unlocked the screen automatically changes orientation to match the orientation of the device Display brightness Touch to adjust the screen brightness see Display settings on page 61 Settings Touch to select the tablet setting you wish to change see Apps and Settings menus on page 54 Icon Name Description ...

Page 75: ...y Store icon This opens Google Play Store allowing you to choose music books and movies Preinstalled Apps on your tablet Google Play Store Gmail Maps and many other apps are preinstalled on your tablet and the shortcuts for them appear on your Home screen You can move the icons for these applications to other Home screens to customize the look of your tablet see Moving an item from the Home screen...

Page 76: ...ll applications from your tablet 1 Touch the Apps icon 2 Touch hold the icon that represents the application you want to delete and then drag it to Uninstall 3 Confirm the deletion Applications that came preinstalled on your tablet cannot be deleted from the device NOTE ...

Page 77: ...ample Image Onscreen keyboard Enter text using the onscreen keyboard Some applications open a text field that when touched opens the onscreen keyboard allowing you to enter text Some apps open the keyboard automatically The onscreen keyboard has a number of settings For more information see Language input settings on page 69 ...

Page 78: ...tion point tab appears where you touch the text field If text has been previously entered you can drag the insertion point by its tab to move it to the location in the text line you wish to begin typing from You may also select one or more words to copy cut and paste Not all applications support this function 1 Select the text you want to cut or copy Sample Image Touching a text field to cut copy ...

Page 79: ... one app to another Touch the space bar or a punctuation mark to auto complete a word you are typing Touch the Shift key one time to capitalize the next letter typed Double tap the Shift key to capitalize all of the letters you type Touch the Shift key again to type in lower case Sample Image Word suggestion While typing spelling suggestions and similar word suggestions appear just above the keybo...

Page 80: ...pes the words you say 4 To enter punctuation say comma period exclamation mark etc The text you enter by speech is underlined 5 Touch the Delete button to erase the underlined text or the Send button to accept the text You can change the language you want to use by touching the Input Method button or by going to the Settings menu see Language input settings on page 69 Using the built in speaker Yo...

Page 81: ...ice To play back sound files through external speakers or headphones 1 Locate the headphone jack on the device 2 Using any necessary adapters plug the cable from the headphones or external speakers into the headphone jack The headphone jack requires a 16 ohm stereo mini connector To adjust the volume For external speakers use the volume controls on each speaker For headphones use the device s volu...

Page 82: ...tc Inserting memory media When inserting memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data To insert a microSD Card 1 Turn the media so that the contacts metal areas are face down 2 Push the media into the adapter until it locks in place Removing memory media Do not remove media while data is being written or read or your da...

Page 83: ...page 31 Using an external keyboard If you prefer to use an external keyboard you can attach one to your device by pairing a Bluetooth enabled keyboard using the available Bluetooth connectivity on your device For more information see Setting up Wi Fi and Bluetooth connections on page 31 and Using external devices on page 84 Some keyboard functionality may not be supported Using an external mouse Y...

Page 84: ...can connect external devices to your device using the following available port A Micro USB port Supports data transfer Sample Illustration External device port on the top of the tablet Not all USB devices are compatible Check with the manufacturer of the USB device for compatibility Micro USB port NOTE ...

Page 85: ...ese allow you to ascertain certain system details set additional options or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system TOSHIBA Service Station TOSHIBA File Manager Utility NOTE ...

Page 86: ...ervice Station screen appears Sample Image TOSHIBA Service Station screen The first time TOSHIBA Service Station is run you may be prompted to accept the access agreement This agreement authorizes the app to collect certain basic information about your device and send it to the Toshiba servers as part of the process of obtaining updates Touch the Accept button recommended to accept the agreement o...

Page 87: ...ommends that you back up your data and settings before downloading updates Touch the TOSHIBA Service Station icon in the Status bar when an update becomes available to display additional information about that item To download the update touch the Download button The update begins to download and displays a progress indicator in the Notification bar Touch the Home button to allow the download to c...

Page 88: ...e Do not interrupt or turn off your tablet during a system update once it has begun Data loss may occur TOSHIBA File Manager Utility Using the TOSHIBA File Manager you can back up your data to a microSD Card 1 Insert a microSD Card into the microSD Card slot on your tablet For more information see Using a microSD Card on page 82 2 Touch the Apps icon 3 Touch the File Manager icon The TOSHIBA File ...

Page 89: ...ever they will remain grayed out until specifically selected Sample Image TOSHIBA File Manager files checked At this time you can touch individual files and folders with the grayed out checkmarks to select them 6 Touch the Copy button in the action bar located at the top right corner of the screen 7 Touch the SD Card icon from the device icons on the left of the screen to select the microSD card T...

Page 90: ...opy Touch and hold the file or folder to select it Touch the Copy icon to copy the item to the virtual clipboard Later you can use the Paste option to paste the item to the destination location of your choosing Delete Touch and hold the file or folder to select it Touch the Delete icon to permanently delete the item from the location it is currently in The system will prompt you to make sure this ...

Page 91: ... describes the function of each of the icons on the TOSHIBA File Manager screen To perform a screen capture press the Power and Volume down buttons simultaneously for a few seconds Icon Name Description Internal storage Displays the file content of the device s internal storage excluding system files microSD Card Displays the file content of the microSD Card that is inserted into the microSD Card ...

Page 92: ...upport services at the end of this chapter Problems when you turn on the device These problems may occur when you turn on the power The device will not start Make sure the USB cable is connected to the USB port of a powered ON computer or an optional compatible USB AC adaptor Make sure you attached the optional compatible USB AC adaptor and power cord correctly If you are using the optional compat...

Page 93: ...nal device Most issues are solved by recycling the system turning it off then back on If this does not resolve the issue try uninstalling the most recently installed application or disconnecting the most recently installed accessory If this still does not resolve the issue use the About tablet setting to check for available system updates For more information see About tablet on page 72 Internet p...

Page 94: ...he device The battery may be too hot or too cold to charge properly If you think this is the probable cause let the battery reach room temperature and try again Let the battery discharge completely then try charging it again Check the power options For more information see Optimizing battery life on page 29 Is your software using the internal storage drive more Is the display power set to turn off...

Page 95: ...device Wireless networking problems This section provides general troubleshooting tips for networking problems specifically wireless Wi Fi networking The terms and concepts used assume a basic understanding of networks and may be for more advanced users If you need assistance or if you are not familiar with the terminology please contact Toshiba Your device is equipped with an internal Wi Fi adapt...

Page 96: ...Before you contact Toshiba Since some problems may be related to the operating system or the program you are using it is important to investigate other sources of assistance first Try the following before you contact Toshiba Review the troubleshooting information If the problem occurs while you are running a program consult the program s documentation for troubleshooting suggestions Contact the so...

Page 97: ...s Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Street Markham Ontario L3R 8H2 Canada France Toshiba Systèmes France S A 7 Rue Ampère B P 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D 93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041 ...

Page 98: ...Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States The Rest of Europe Toshiba Europe I E GmbH Hammfeld...

Page 99: ...ith the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 100: ...User s Guide AC Alternating Current Apps Applications bps bits per second CPU Central Processing Unit DC Direct Current DPI Dots Per Inch EPROM Erasable Programmable Read Only Memory FCC Federal Communications Commission GB gigabyte GPS Global Positioning System HDD Hard Disk Drive HDMI High Definition Multimedia Interface HTML Hypertext Markup Language ...

Page 101: ... URL Uniform Resource Locator WAN Wide Area Network www World Wide Web WLAN Wireless Local Area Network Terms The following terms may appear in this User s Guide A active matrix display A liquid crystal display LCD made from an array of liquid crystal cells using active matrix technology Also known as a TFT display in its simplest form there is one thin film transistor TFT for each cell This type ...

Page 102: ...ee also icon B backup A copy of a file usually on a removable disk kept in case the original file is lost or damaged baud rate The speed at which a communication device such as a printer or modem transmits information Baud rate is the number of signal changes per second not necessarily the same as bits per second See also bits per second bits per second bps A way of measuring the speed at which in...

Page 103: ...t It takes information from outside sources such as memory or keyboard input processes the information and sends the results to another device that uses the information character Any letter number or symbol you can use on the tablet Some characters are non printing characters such as a paragraph break in a word processing program A character occupies one byte of tablet device storage chip A small ...

Page 104: ...devices device driver A program called a driver that permits the tablet to communicate with a device Direct Current DC The type of power usually supplied by batteries DC flows in one direction Compare Alternating Current AC disable To turn the option off See also enable disk drive The device that reads and writes information and programs on external media or hard disk It rotates the disk at high s...

Page 105: ...cular folder It consists of two parts the actual name and the file name extension See also file extension file extension The three characters following the period pronounced dot at the end of a file name The extension indicates the type of file Examples are apk for application files and pdf for documentation files See also file name folder A container for organizing files saved to a disk A folder ...

Page 106: ... interlaced internal device See device Internet The decentralized world wide network of computers that provides electronic mail the World Wide Web and other services See also World Wide Web L LED Light Emitting Diode A solid state lamp SSL that uses light emitting diodes LEDs as the source of light which offers long life and high efficiency output Multiple diodes are used together since the light ...

Page 107: ...ties A network allows you to share data and peripheral devices such as printers with other users and to exchange electronic mail non interlaced A method of refreshing the tablet screen in which each pixel of every line is refreshed as the electron beam scans across and down the screen Compare interlaced O online Available through a computer Online may refer to information being read from your own ...

Page 108: ...ablet s main memory See also memory Compare ROM Random Access Memory See RAM Read Only Memory See ROM reboot See boot restart removable disk A disk that can be removed from a disk drive A Flash drive is one example of a removable disk resolution A measure of the sharpness of the images that can be produced by a printer or displayed on a screen For a printer resolution is expressed in dots per inch...

Page 109: ... the same information is shared in multiple places T TFT display Thin Film Transistor display See active matrix display Touch To activate items displayed on the screen such as apps setting icons and onscreen buttons by touching them with your finger Transfer To move files or data from one location to another U unmount To prepare the external storage media for removal from the device upload To send...

Page 110: ...stered trademark term of the Wi Fi Alliance that stands for Wireless Fidelity and is another term for the communication protocol to permit an Ethernet connection using wireless communication components World Wide Web www The worldwide network of Web sites linked together over the Internet A user of the Web can jump from site to site regardless of the location of the tablet hosting the site See als...

Page 111: ...ts add an account 48 managing 48 remove an account 49 adding optional external devices 83 Apps 75 settings 64 apps Maps 51 preinstalled 75 uninstalling 76 apps and settings menus 54 apps menu apps 54 automatic date time date time settings 71 Auto rotate screen Accessibility settings 70 B backing up data 21 33 Google Account 33 TOSHIBA File Manager 33 Backup reset settings 67 Backup reset settings ...

Page 112: ...customize device settings 54 D data backing up 21 restoring 33 Date time settings 71 date time settings automatic date time 71 Select date format 71 select time zone 71 set date 71 set time 71 Use 24 hour format 71 Default language input settings 70 Default notification sound settings 60 device caring for 53 cleaning 53 disposal 30 turning off 46 turning off options 46 device administrators securi...

Page 113: ...3 Home screens customizing 43 I icon Battery status 35 Calculator app 56 Calendar app 56 Chrome 55 Downloads app 56 Gallery app 55 Gmail 36 Gmail 55 Maps app 55 People app 56 Play Books app 56 Play Store app 55 Safety 18 Settings menu 55 icons Apps 35 Battery status 35 Google search bar 34 Google voice search 35 Settings 35 Time display 35 internal microphone 24 Internet problems troubleshooting 9...

Page 114: ...ge 57 Wi Fi 57 notifications notification bar 38 viewing new 39 Notifications menu 72 O online resources Toshiba 21 onscreen keyboard speak to text 80 typing 78 using 77 operating system troubleshooting 93 optimizing battery life 29 optional external devices adding 83 other documentation 19 P Personal dictionary language input settings 70 ports external devices 84 headphone 24 internal microphone ...

Page 115: ... passwords visible 63 owner info 62 Screen lock 62 settings 62 Select date format date time settings 71 select language language input settings 69 select time zone date time settings 71 service options standard limited warranty 20 set date date time settings 71 set time date time settings 71 setting up USB AC adaptor 25 settings About tablet 72 Accessibility 70 Accounts 66 Apps 64 Backup reset 67 ...

Page 116: ...eate folders 91 files folders 90 rename files folders 90 storage structure 91 TOSHIBA File Manager Utility file folder operations Change View 90 Copy 90 Cut 90 Delete 90 Menu 90 TOSHIBA File Manager Utility storage structure Internal storage 91 microSD Card 91 Screen Capture 91 TOSHIBA Service Station Application updates 87 downloading updates 87 installing updates 87 tablet system updates 88 Touc...

Page 117: ...time settings 71 Users and Restricted profiles settings 65 Utilities 85 TOSHIBA File Manager Utility 88 TOSHIBA Service Station 86 V Voice Search language input settings 70 volume sound settings 60 W waking the tablet 31 wallpaper customize background 45 screen settings 61 warranty standard limited warranty 20 Wireless networks settings 58 wireless networks Bluetooth 59 wireless networking trouble...

Search results

Summary of Contents for excite go

Reviews:

Related manuals for excite go

Brands by name

Popular brands

Toshiba excite go, User Manual

Search results

Summary of Contents for excite go

Reviews:

Related manuals for excite go

Brands by name

Popular brands